Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002617 | Epsom and St Helier University Hospitals NHS Trust Ms A complains the Trust did not see her mother quickly enough and missed signs of heart failure. She also … |
NHS in England | Closed | 21 May 2024 |
| P-002600 | Dartford and Gravesham NHS Trust Mrs H complains that the Trust delayed her hip replacement surgery which left her in significant pain and meant she … |
NHS in England | Closed | 21 May 2024 |
| P-002581 | Wirral University Teaching Hospital NHS Foundatio… Miss P complains the Trust missed two polyps during a colonoscopy procedure and it incorrectly told her there was no … |
NHS in England | Closed | 21 May 2024 |
| P-002591 | Walsall Healthcare NHS Trust Mrs B complains about the Trust's treatment of her mother and decisions that doctors made. |
NHS in England | Closed | 20 May 2024 |
| P-002584 | North Middlesex University Hospital NHS Trust Mrs F complains about the Trust's care and treatment when she was admitted after her membranes ruptured during pregnancy in … |
NHS in England | Closed | 20 May 2024 |
| P-002602 | London North West University Healthcare NHS Trust Mrs H complains the Trust charged unfair overseas visitor charges for treatment. |
NHS in England | Closed | 19 May 2024 |
| P-002594 | Imperial College Healthcare NHS Trust Mr E complains a doctor at the Trust did not follow guidelines when they stopped his prescription for ambulatory oxygen … |
NHS in England | Closed | 19 May 2024 |
| P-002601 | South Central Ambulance Service NHS Foundation Tr… Mrs T complains about the way the Trust handled the emergency call her father made in September 2022. She complains … |
NHS in England | Closed | 19 May 2024 |
| P-002596 | Nottingham City Care Partnership Mr R complains the organisations have not treated his back problem effectively since 2018. He says he continued to be … |
NHS in England | Closed | 16 May 2024 |
| P-002616 | South Tyneside and Sunderland NHS Foundation Trust Mr A complains the Trust prescribed him a chemotherapy cream for longer than the recommended time and did not give … |
NHS in England | Closed | 15 May 2024 |
| P-002590 | University Hospitals Birmingham NHS Foundation Tr… Mrs E says it took the Trust three years to diagnose her husband with throat cancer. She also says it … |
NHS in England | Closed | 15 May 2024 |
| P-002652 | Stockport NHS Foundation Trust Mrs E complains the Trust delayed recognising signs of deterioration and symptoms of COVID-19 and delayed her mother’s COVID-19 test. … |
NHS in England | Closed | 15 May 2024 |
| P-002637 | Northampton General Hospital NHS Trust Mr U complains the Trust did not give him oxygen after he had a stroke. He says it also inappropriately … |
NHS in England | Closed | 15 May 2024 |
| P-002653 | Gateshead Health NHS Foundation Trust Mr E complains about the care the Trust provided to his mother from 7 to 24 February 2018. Mr E … |
NHS in England | Closed | 15 May 2024 |
| P-002595 | Kent Community Health NHS Foundation Trust Mrs W complains the Trust did not provide her skull wound with appropriate care and treatment between September 2020 and … |
NHS in England | Closed | 15 May 2024 |
| P-002593 | Croydon Health Services NHS Trust Miss A complains the Trust did not tell her or her mother that her mother's cancer had spread and she … |
NHS in England | Partly upheld | 14 May 2024 |
| P-002641 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs T complains the Trust did not take her symptoms seriously when she went to A&E in August 2022 and … |
NHS in England | Closed | 14 May 2024 |
| P-002639 | University Hospitals of Derby and Burton NHS Foun… | NHS in England | Partly upheld | 13 May 2024 |
| P-002599 | A practice in the Wigan area Mr E complains that the Practice failed to appropriately assess and treat his father’s symptoms in the months before his … |
NHS in England | Upheld | 9 May 2024 |
| P-002579 | HM Courts and Tribunals Service Mr A complains that HMCTS backdated the seal to indicate when a Remuneration Application was issued, which was lodged in … |
UK Government | Closed | 8 May 2024 |
| P-002606 | University Hospitals of North Midlands NHS Trust Mrs B complains staff at University Hospitals of North Midlands NHS Trust did not provide the treatment they should have … |
NHS in England | Closed | 8 May 2024 |
| P-002632 | Royal Devon University Healthcare NHS Foundation … Mr H complains on behalf of his grandson that the paediatrician did not appropriately manage his medication and there was … |
NHS in England | Closed | 8 May 2024 |
| P-002626 | A practice in the North Yorkshire area Mrs N complains that two organisations provided incorrect information to a mental health tribunal. |
NHS in England | Closed | 6 May 2024 |
| P-002628 | Bradford Teaching Hospitals NHS Foundation Trust Mr I complains the Trust missed several opportunities to review and prescribe his father’s regular medications between his admission in … |
NHS in England | Partly upheld | 6 May 2024 |
| P-002598 | Ministry of Defence Mrs C complains about the actions of the Ministry of Defence after her brother was killed in Northern Ireland in … |
UK Government | Closed | 2 May 2024 |