Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002788 | University Hospitals of Leicester NHS Trust A mother complained her son received inconsistent care, no diagnosis, unnecessary treatment withdrawal, and inappropriate discharge, potentially causing permanent brain … |
NHS in England | Closed | 13 Aug 2024 |
| P-002897 | North Tees and Hartlepool NHS Foundation Trust A complainant alleged inadequate supervision by the Trust led to her mother suffering two falls, which she believes contributed to … |
NHS in England | Closed | 13 Aug 2024 |
| P-002890 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… A patient complained about poor A&E care for sepsis, including being on a trolley without bedding, unmonitored fluids, untimely treatment, … |
NHS in England | Closed | 13 Aug 2024 |
| P-002873 | Wrightington, Wigan and Leigh Teaching Hospitals … A complainant alleged the Trust failed to consider her husband's ulcer history or perform a gastroscopy, contributing to his death, … |
NHS in England | Closed | 12 Aug 2024 |
| P-002841 | Shrewsbury and Telford Hospital NHS Trust Mr W complained his wife's food poisoning was not appropriately treated, with incorrect fluid/antibiotic regimes due to a test result … |
NHS in England | Partly upheld | 11 Aug 2024 |
| P-002896 | A practice in the Tameside area Miss H complained the Trust and Practice failed to diagnose her son's pyloric stenosis, dismissed her concerns, and delayed hospital … |
NHS in England | Closed | 11 Aug 2024 |
| P-002903 | Sheffield Teaching Hospitals NHS Foundation Trust Mr K complained the Practice failed to recognise his sister's deterioration and delayed appropriate referrals after her fall, contributing to … |
NHS in England | Partly upheld | 11 Aug 2024 |
| P-002884 | UK Visas and Immigration (UKVI) Dr O complained UKVI refused to refund money paid for three applications for UK settlement and associated Immigration Health Surcharges. |
UK Government | Closed | 11 Aug 2024 |
| P-002838 | A practice in the North West London area Miss A complained about inadequate care for her mother's chesty cough and poor communication, leading to delayed diagnosis of pneumonia … |
NHS in England | Closed | 8 Aug 2024 |
| P-002886 | Devon Partnership NHS Trust Ms I complained about long waiting lists at a gender identity clinic and NHS England's failure to reduce wait times, … |
NHS in England | Closed | 8 Aug 2024 |
| P-002883 | A practice in the Solihull area Miss A complained the Practice failed to identify her breast cancer or refer her for relevant tests, despite her feeling … |
NHS in England | Closed | 8 Aug 2024 |
| P-002863 | Homerton Healthcare NHS Foundation Trust Mrs L complained about her mother's investigation, treatment, medication, dementia care, and communication, questioning if her death was avoidable. |
NHS in England | Partly upheld | 7 Aug 2024 |
| P-002876 | Warrington and Halton Hospitals NHS Foundation Tr… Mr P complained staff gave him flucloxacillin despite an allergy and about poor nursing management of his skin condition dressings, … |
NHS in England | Partly upheld | 7 Aug 2024 |
| P-002899 | Liverpool University Hospitals NHS Foundation Tru… Mr U complained staff over-administered medication, gave him Madopar causing hallucinations, and failed to provide physiotherapy, delaying discharge and worsening … |
NHS in England | Closed | 7 Aug 2024 |
| P-002880 | Bedfordshire Hospitals NHS Foundation Trust Miss Y complained about delayed fractured pelvis diagnosis, poor pain management, inadequate hydration, poor blood sugar monitoring, and delayed atrial … |
NHS in England | Closed | 6 Aug 2024 |
| P-002861 | University Hospitals Sussex NHS Foundation Trust Miss and Mrs Q complained staff stopped Mr Q’s medication and delayed a syringe driver when he was on the … |
NHS in England | Closed | 6 Aug 2024 |
| P-002895 | Northumbria Healthcare NHS Foundation Trust Mrs O complained staff incorrectly informed her about early scan criteria, failed to advise self-referral, and midwives missed opportunities to … |
NHS in England | Upheld | 5 Aug 2024 |
| P-002907 | South Central Ambulance Service NHS Foundation Tr… Miss A complained SCAS ambulance crews failed to provide treatment or observations to her son, whose capacity was compromised, leading … |
NHS in England | Closed | 5 Aug 2024 |
| P-002870 | Nottinghamshire Healthcare NHS Foundation Trust Mr E complained the Trust neglected his mental health care by missing appointments and failing to provide a CPN or … |
NHS in England | Closed | 4 Aug 2024 |
| P-002846 | NHS England Mrs A complained NHS England's review of her father's continuing healthcare eligibility was flawed, disagreeing with domain weightings and the … |
NHS in England | Closed | 4 Aug 2024 |
| P-002851 | A practice in the Birmingham area Dr F complained that emergency department and a GP failed to identify his son's sepsis, misdiagnosing him, which tragically led … |
NHS in England | Closed | 4 Aug 2024 |
| P-002850 | East Midlands Ambulance Service NHS Trust Mrs P complained a GP prescribed inappropriate medication and failed to identify infection. She also alleged a six-hour delay in … |
NHS in England | Upheld | 1 Aug 2024 |
| P-002825 | Cambridge University Hospitals NHS Foundation Tru… Miss E complained staff mishandled her sister, frightening her into self-discharge, which she believes led to her sister's later death … |
NHS in England | Closed | 31 Jul 2024 |
| P-002893 | Health and Safety Executive Mr L complained the HSE inadequately investigated his son's workplace accident, failing to conduct a site visit and providing delayed, … |
UK Government | Closed | 31 Jul 2024 |
| P-002898 | Chesterfield Royal Hospital NHS Foundation Trust Mr M complained the Trust incorrectly diagnosed his daughter with autism, alleging miscalculated assessments, non-evidenced methods, and a rushed process … |
NHS in England | Closed | 31 Jul 2024 |