Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002877 | University Hospitals Birmingham NHS Foundation Tr… Mrs T complained about poor communication, a missed dementia diagnosis, inadequate aftercare, premature discharge, and missed observations for her father, … |
NHS in England | Partly upheld | 22 Aug 2024 |
| P-002902 | County Durham and Darlington NHS Foundation Trust Mrs G complained about her husband's hospital care, including medication dosage, inadequate respiratory treatment, a DNACPR order, and poor communication. … |
NHS in England | Closed | 22 Aug 2024 |
| P-002840 | Barts Health NHS Trust Mr A complained his mother did not receive surgery for perforated bowel or treatment for pneumonia/ruptured appendix, was misinformed about … |
NHS in England | Closed | 22 Aug 2024 |
| P-002905 | University Hospitals Dorset NHS Foundation Trust Mr and Mrs B complained Trust staff repeatedly suggested termination, refused antibiotics for a UTI despite positive tests, had scan … |
NHS in England | Partly upheld | 22 Aug 2024 |
| P-002882 | West Midlands Ambulance Service University NHS Fo… Mrs M complained her mother suffered a leg injury during ambulance transfer due to care failings, which she believed contributed … |
NHS in England | Closed | 21 Aug 2024 |
| P-002839 | Barts Health NHS Trust Mrs R complained about an unconsulted DNACPR order, inadequate nursing care (pain relief, food/drink), misleading information about her husband's deteriorating … |
NHS in England | Upheld | 21 Aug 2024 |
| P-003164 | Department for Work and Pensions Mr G complained DWP failed to communicate a pension benefit change (ADI) in a timely manner and did not respond … |
UK Government | Partly upheld | 21 Aug 2024 |
| P-002858 | A dental practice in the Lincolnshire area Mr A complained a dentist misdiagnosed a filling, refused treatment, and the dental nurse had a poor attitude. He also … |
NHS in England | Closed | 20 Aug 2024 |
| P-002843 | County Durham and Darlington NHS Foundation Trust Mrs U complained about unprofessional emergency department staff, including incorrect symptom transcription, not being listened to, discussing private matters, repeated … |
NHS in England | Closed | 20 Aug 2024 |
| P-002864 | A practice in the Cornwall area Miss V complained a smear test for an STI was performed without her informed consent, results were withheld, an appointment … |
NHS in England | Closed | 19 Aug 2024 |
| P-002892 | Guy's and St Thomas' NHS Foundation Trust Mr R complained doctors did not inform him of his wife's terminal condition, used jargon, administered inappropriate chemotherapy, and prevented … |
NHS in England | Closed | 19 Aug 2024 |
| P-002847 | Birmingham and Solihull Integrated Care Board Miss N complained the ICB failed to implement promised service improvements regarding her father's continuing healthcare and delayed arranging a … |
NHS in England | Upheld | 19 Aug 2024 |
| P-002990 | University Hospitals Dorset NHS Foundation Trust Mr D complained about ambulance and hospital delays, misdiagnosis of his wife's brain haemorrhage as a stroke, and poor communication, … |
NHS in England | Partly upheld | 19 Aug 2024 |
| P-002891 | A practice in the North Tyneside area A patient alleged a practice failed to refer her to neurology for arm dysfunction and weight loss, delaying her Motor … |
NHS in England | Closed | 18 Aug 2024 |
| P-002888 | Dartford and Gravesham NHS Trust Mr R complained his mother was placed on end-of-life care, denied food/water, had her hearing aid lost, diabetes medication stopped, … |
NHS in England | Closed | 18 Aug 2024 |
| P-002885 | East Kent Hospitals University NHS Foundation Tru… A doctor complained about multiple issues in her late husband's care, including inappropriate ward transfer, incorrect medication dosage, unsuitable discharge, … |
NHS in England | Closed | 18 Aug 2024 |
| P-002842 | Mersey and West Lancashire Teaching Hospitals NHS… A complainant alleged poor care for her father's secretions, delayed escalation of his deteriorating condition, lack of updates, and staff … |
NHS in England | Closed | 15 Aug 2024 |
| P-002857 | Herefordshire and Worcestershire Health and Care … A patient complained of misdiagnosis with a personality disorder instead of Bipolar, lack of psychological help, and staff not taking … |
NHS in England | Partly upheld | 15 Aug 2024 |
| P-002772 | HM Revenue and Customs A complainant alleged HMRC unfairly charged interest on Corporation Tax due to their own delays and handled her complaint poorly, … |
UK Government | Closed | 15 Aug 2024 |
| P-002844 | A dental practice in the High Peak area A patient complained a dental practice incorrectly diagnosed an infection and prescribed unnecessary antibiotics, and did not provide timely appointments … |
NHS in England | Closed | 15 Aug 2024 |
| P-002860 | Office of Qualifications and Examinations Regulat… A student complained Ofqual unfairly raised grade boundaries for his Animal Management exams to pre-pandemic levels, leading to his course … |
UK Government | Closed | 14 Aug 2024 |
| P-002835 | A practice in the Essex area A complainant alleged a practice failed to act on her husband's persistent gastrointestinal symptoms, leading to a delayed stomach cancer … |
NHS in England | Closed | 14 Aug 2024 |
| P-002845 | Department for Work and Pensions A complainant alleged CMS experienced delays in calculating maintenance payments and variations, provided conflicting information, and communicated poorly regarding arrears … |
UK Government | Closed | 14 Aug 2024 |
| P-003045 | Care Quality Commission A doctor complained the CQC failed to adequately address new evidence about her foster son's care or reconsider enforcement action … |
UK Government | Upheld | 14 Aug 2024 |
| P-002853 | A practice in the City of Bristol area A complainant alleged a GP misdiagnosed her mother's symptoms and failed to suspect an aneurysm, denying treatment and preventing the … |
NHS in England | Closed | 13 Aug 2024 |