Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002638 | East Kent Hospitals University NHS Foundation Tru… Miss R complains her father died because the Trust gave him food and drink when he could not swallow after … |
NHS in England | Partly upheld | 29 May 2024 |
| P-002633 | An independent provider in the West Berkshire area Mr A complains about the care and lack of dental treatment he had from the Practice in August and September … |
NHS in England | Closed | 29 May 2024 |
| P-002610 | Chesterfield Royal Hospital NHS Foundation Trust Mrs U complained about the care and treatment an advanced nurse practitioner and three hospital Trusts provided to her husband … |
NHS in England | Closed | 29 May 2024 |
| P-002583 | Dartford and Gravesham NHS Trust Ms F complains about how the Trusts looked after her father. She says decisions about his treatment and transfer between … |
NHS in England | Closed | 28 May 2024 |
| P-002644 | A practice in the Bournemouth area Ms F complained she received the wrong vaccine when she had her second dose of vaccination against COVID-19. |
NHS in England | Closed | 28 May 2024 |
| P-002580 | A practice in the Liverpool area Mrs B complains the Practice did not provide her with a timely referral to hospital in August 2022 after a … |
NHS in England | Closed | 28 May 2024 |
| P-002643 | Croydon Health Services NHS Trust Mrs L complains the Trust failed to keep her husband in a private room, did not give him his diabetes … |
NHS in England | Closed | 28 May 2024 |
| P-002623 | Veterans UK Mr E complains about how Veterans UK administered his application for compensation under the Armed Forces Compensation Scheme. Mr E … |
UK Government | Closed | 27 May 2024 |
| P-002645 | North Staffordshire Combined Healthcare NHS Trust Ms H complains the Trust discharged her from its mental health support service without looking into the root causes of … |
NHS in England | Closed | 27 May 2024 |
| P-002586 | A practice in the Suffolk area Miss A complains that a GP assaulted her, did not provide a chaperone and did not use gel when carrying … |
NHS in England | Closed | 27 May 2024 |
| P-002582 | A dental practice in the Bury area Mrs M complains the dentist did not carry out the procedure properly in July 2023, when extracting the teeth from … |
NHS in England | Closed | 27 May 2024 |
| P-002649 | Barts Health NHS Trust Miss E complains the Trust failed to admit her son after waiting a long time in the emergency department. Miss … |
NHS in England | Closed | 27 May 2024 |
| P-002642 | University Hospitals Sussex NHS Foundation Trust Mr P complains about the care and treatment his mother had from the Trust between May 2019 and January 2020. … |
NHS in England | Upheld | 24 May 2024 |
| P-002647 | Walsall Healthcare NHS Trust Miss F complains about how the Trust treated her father in December 2022 when he presented with pain and swelling. |
NHS in England | Closed | 23 May 2024 |
| P-002587 | The Princess Alexandra Hospital NHS Trust Ms N complained the Trust’s decision to admit Mr R to hospital was unnecessary and it failed to take action … |
NHS in England | Partly upheld | 23 May 2024 |
| P-002650 | Northern Lincolnshire and Goole NHS Foundation Tr… Mr and Miss U complain about the care and treatment the Trust gave to their father. They say doctors made … |
NHS in England | Closed | 23 May 2024 |
| P-002630 | A practice in the Sheffield area Mrs L complains about different areas of the care and treatment the Practice gave to her husband between January 2022 … |
NHS in England | Closed | 23 May 2024 |
| P-002629 | Liverpool University Hospitals NHS Foundation Tru… Miss A complains about several aspects of the care and treatment provided to her sister during her admission between 16 … |
NHS in England | Closed | 22 May 2024 |
| P-002625 | Calderdale and Huddersfield NHS Foundation Trust Miss L complains about the care the Trust gave to her mother between March and July 2021. She complains doctors … |
NHS in England | Partly upheld | 22 May 2024 |
| P-002622 | University Hospitals Sussex NHS Foundation Trust Mrs D complains the Trust's emergency department caused a delay in her getting a deep vein thrombosis diagnosis because it … |
NHS in England | Closed | 22 May 2024 |
| P-002634 | James Paget University Hospitals NHS Foundation T… Mrs S complains she fell in the Trust's ultrasound department because staff did not attend to her or help her … |
NHS in England | Closed | 22 May 2024 |
| P-002612 | North Cumbria Integrated Care NHS Foundation Trust Mrs E complains about the Trust's care of her daughter. She says the Trust did not investigate her symptoms and … |
NHS in England | Closed | 22 May 2024 |
| P-002618 | A practice in the City of Portsmouth area Mrs U complains about the Practice's advice and actions between December 2020 and January 2023 when she was trying to … |
NHS in England | Closed | 22 May 2024 |
| P-002607 | Barnsley Hospital NHS Foundation Trust Mr O says the Trust wrongly decided to discharge his mother because she was still struggling with her mobility and … |
NHS in England | Closed | 22 May 2024 |
| P-002617 | Epsom and St Helier University Hospitals NHS Trust Ms A complains the Trust did not see her mother quickly enough and missed signs of heart failure. She also … |
NHS in England | Closed | 21 May 2024 |