Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002713 | Greater Manchester Mental Health NHS Foundation T… Mr A complains about his mother’s care and treatment in 2022 and says her death had been due to failings … |
NHS in England | Closed | 5 Jun 2024 |
| P-002657 | Sheffield Teaching Hospitals NHS Foundation Trust Mr B complains about the Trust not treating his father’s heart valve problem during heart surgery, and about delays in … |
NHS in England | Not upheld | 5 Jun 2024 |
| P-002684 | A practice in the Kirklees area Mr A complains the Practice incorrectly diagnosed him with sleep apnoea and delayed diagnosing him with diabetes and asthma in … |
NHS in England | Closed | 4 Jun 2024 |
| P-002688 | South Tyneside and Sunderland NHS Foundation Trust Mr I complains the Trust lacked care and compassion towards his partner and it did not clearly communicate to him … |
NHS in England | Closed | 3 Jun 2024 |
| P-002669 | A practice in the Suffolk area (the Surgery) Mrs A complains the Surgery did not act on her requests to chase secondary care for an update on her … |
NHS in England | Closed | 2 Jun 2024 |
| P-002704 | Homes England Mr M complains Homes England took too long to issue the Deed of Postponement he asked it for so he … |
UK Government | Closed | 2 Jun 2024 |
| P-002651 | Northumbria Healthcare NHS Foundation Trust Mr R complains about the care provided to his late wife, Mrs R in August 2021. He complains that the … |
NHS in England | Not upheld | 31 May 2024 |
| P-002627 | Royal Free London NHS Foundation Trust Ms B complains the Trust injured her aunt's leg during a routine dialysis appointment and did not treat this as … |
NHS in England | Upheld | 30 May 2024 |
| P-002635 | Epsom and St Helier University Hospitals NHS Trust Miss T complains the Trust did not provide her father with enough nutrition during his admission in June and July … |
NHS in England | Upheld | 30 May 2024 |
| P-002621 | A practice in the Cambridgeshire area Mrs E complains the Practice failed to act on a scan report which found she had a 10cm dermoid cyst. |
NHS in England | Closed | 30 May 2024 |
| P-002615 | A dental practice in the Southend-on-Sea area Miss V complains she had to wait too long for treatment and then the Practice fractured one of her teeth … |
NHS in England | Closed | 30 May 2024 |
| P-002646 | Manchester University NHS Foundation Trust Mrs G complains the Trust did not contact her when her father had a fall and another time it left … |
NHS in England | Upheld | 30 May 2024 |
| P-002636 | Hampshire Hospitals NHS Foundation Trust Mrs S complains the Trust did not tell her about her minor scoliosis or Bertolotti's syndrome diagnosis, it did not … |
NHS in England | Closed | 30 May 2024 |
| P-002592 | Insolvency Service Mr N complains the Insolvency Service unfairly started proceedings against him on 6 July 2015 to disqualify him from becoming … |
UK Government | Closed | 30 May 2024 |
| P-002597 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs T complains the Trust delayed telling her sister she had a brain tumour which meant she was not able … |
NHS in England | Partly upheld | 29 May 2024 |
| P-002638 | East Kent Hospitals University NHS Foundation Tru… Miss R complains her father died because the Trust gave him food and drink when he could not swallow after … |
NHS in England | Partly upheld | 29 May 2024 |
| P-002610 | Chesterfield Royal Hospital NHS Foundation Trust Mrs U complained about the care and treatment an advanced nurse practitioner and three hospital Trusts provided to her husband … |
NHS in England | Closed | 29 May 2024 |
| P-002605 | London North West University Healthcare NHS Trust Mr L complains the Trust failed to give him some test results despite him trying different ways to get these. |
NHS in England | Closed | 29 May 2024 |
| P-002745 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs I complains on behalf of her daughter after she was referred to the Trust’s Children and Young People’s Services … |
NHS in England | Upheld | 29 May 2024 |
| P-002619 | A dental practice in the Essex area Mrs A went to the Practice in June 2023 after being referred by her dentist, to have two teeth removed. … |
NHS in England | Closed | 29 May 2024 |
| P-002614 | Imperial College Healthcare NHS Trust Miss A complains that in September 2022 the Trust did a quadricep muscle biopsy on the wrong leg. |
NHS in England | Closed | 29 May 2024 |
| P-002633 | An independent provider in the West Berkshire area Mr A complains about the care and lack of dental treatment he had from the Practice in August and September … |
NHS in England | Closed | 29 May 2024 |
| P-002648 | Surrey and Sussex Healthcare NHS Trust Dr O complains about parts of the Trust's care during her second pregnancy. She also complains about the time it … |
NHS in England | Upheld | 29 May 2024 |
| P-002613 | University Hospitals of Derby and Burton NHS Foun… Miss C complains about how the Trust cared for her partner after he was diagnosed with metastatic cancer in December … |
NHS in England | Not upheld | 29 May 2024 |
| P-002588 | County Durham and Darlington NHS Foundation Trust Mrs T complains about how the Trust looked after her father. She says it did not keep the family updated, … |
NHS in England | Partly upheld | 29 May 2024 |