Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002855 | A dental practice in the St. Helens area Mr R complained his dentist negligently scaled his teeth, causing gum trauma and leaving plaque. He also disputed the accuracy … |
NHS in England | Closed | 29 Aug 2024 |
| P-002867 | Mersey and West Lancashire Teaching Hospitals NHS… Mr X complained a nurse failed to check and assess his wife for over eight hours during the night, believing … |
NHS in England | Closed | 29 Aug 2024 |
| P-002849 | Barts Health NHS Trust Ms E complained the Trust transferred her sister too soon, provided inadequate physiotherapy, incorrectly advised on PEG tube removal, and … |
NHS in England | Not upheld | 29 Aug 2024 |
| P-002900 | King's College Hospital NHS Foundation Trust Mrs A complained her elderly mother suffered from delayed hospital admission, inadequate hydration/nutrition, and untreated lung aspiration, leading to her … |
NHS in England | Closed | 29 Aug 2024 |
| P-002859 | Sandwell and West Birmingham Hospitals NHS Trust Mr G complained the Trust discharged his father twice when he was unfit, provided unsuitable rehabilitation, and failed to detect … |
NHS in England | Not upheld | 29 Aug 2024 |
| P-002872 | Driver and Vehicle Licensing Agency Miss D complained DVLA failed to respond to letters about her late partner's car, resulting in the car being clamped. … |
UK Government | Closed | 29 Aug 2024 |
| P-002833 | Homerton Healthcare NHS Foundation Trust Ms E complained her surgeon and anaesthetist inadequately explained spinal anaesthesia, the surgery on her leg was incorrect, and she … |
NHS in England | Closed | 29 Aug 2024 |
| P-002866 | Maidstone and Tunbridge Wells NHS Trust Mr A complained doctors failed to order a CT scan for his mother despite stroke concerns, her medical records were … |
NHS in England | Closed | 29 Aug 2024 |
| P-003682 | Warrington and Halton Hospitals NHS Foundation Tr… Mrs R alleged poor handover of her late husband's gallbladder drain care and delayed removal, contributing to infections and his … |
NHS in England | Partly upheld | 28 Aug 2024 |
| P-002906 | North Bristol NHS Trust Mr U alleged the Trust failed to administer blood thinners to his wife, leading to a fatal blood clot, and … |
NHS in England | Closed | 28 Aug 2024 |
| P-002875 | HM Revenue and Customs Mr U complained HMRC stopped his CJRS payments without explanation, delayed compliance, used an incorrect wage for calculations, and underpaid … |
UK Government | Closed | 28 Aug 2024 |
| P-002854 | South West Yorkshire Partnership NHS Foundation T… Miss P alleged the Trust wrongly diagnosed her with EUPD, ignored her private ADHD diagnosis, and stopped her ADHD medication, … |
NHS in England | Closed | 28 Aug 2024 |
| P-002887 | Lancashire Teaching Hospitals NHS Foundation Trust Miss B complained of inadequate assessments, delayed RCVS diagnosis, inaccurate discharge notes, and poor pain management across multiple admissions, leading … |
NHS in England | Partly upheld | 28 Aug 2024 |
| P-002852 | East Kent Hospitals University NHS Foundation Tru… Mrs K complained about her husband's hospital care, including delayed sepsis checks, poor communication, multiple falls, and inadequate end-of-life care, … |
NHS in England | Closed | 28 Aug 2024 |
| P-002901 | West London NHS Trust Ms L complained she was injected against her will and falsely accused of medical fraud and violence by Trust staff … |
NHS in England | Closed | 28 Aug 2024 |
| P-002869 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs O complained about various issues over years, including unaddressed concerns, incorrect scans, lack of gynaecology review, and inappropriate discharge, … |
NHS in England | Closed | 27 Aug 2024 |
| P-002878 | HM Courts and Tribunals Service Mr W complained HMCTS shared his personal data via an Attachment of Earnings Order with a company he never worked … |
UK Government | Closed | 27 Aug 2024 |
| P-002868 | Northern Care Alliance NHS Foundation Trust Mrs L complained the Trust provided inadequate end-of-life care for her mother and that prescribed steroid medication contributed to her … |
NHS in England | Closed | 27 Aug 2024 |
| P-002837 | Liverpool University Hospitals NHS Foundation Tru… Mrs I complained about her mother's hospital care, including neglect in ED, lack of compassion for her AMD, and poor … |
NHS in England | Closed | 27 Aug 2024 |
| P-002856 | Royal Devon University Healthcare NHS Foundation … Mrs O complained the Trust failed to conduct appropriate investigations and attempted an inappropriate discharge, causing profound worry and loss … |
NHS in England | Closed | 27 Aug 2024 |
| P-002862 | An independent provider in the Derbyshire area Mrs A complained about a lack of appropriate and conflicting post-operative aftercare following cataract surgery, which she claims led to … |
NHS in England | Closed | 27 Aug 2024 |
| P-002894 | Northern Care Alliance NHS Foundation Trust Mr H complained his urgent GP referral was wrongly downgraded to routine without consultation, and a consultant couldn't view his … |
NHS in England | Closed | 26 Aug 2024 |
| P-002879 | A dental practice in the Leicestershire area Mrs U complained the dentist made a denture that did not fit properly and was uncomfortable, affecting her self-esteem and … |
NHS in England | Closed | 26 Aug 2024 |
| P-002836 | The Clatterbridge Cancer Centre NHS Foundation Tr… Mrs H complained that two NHS Trusts delayed diagnosing and treating her husband's metastatic bowel cancer, missed cancer signs, and … |
NHS in England | Not upheld | 26 Aug 2024 |
| P-002881 | A practice in the Warwick area Mr A complained the Practice failed to arrange his housebound father's COVID-19 booster, delayed dementia investigations, and overlooked his frailty, … |
NHS in England | Closed | 26 Aug 2024 |