Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002986 | Barts Health NHS Trust Mr G complained about poor communication, inadequate care (fluids, antibiotics, nutrition), and lack of assessment for his father, whose condition … |
NHS in England | Closed | 10 Sep 2024 |
| P-002948 | Surrey and Sussex Healthcare NHS Trust Miss U complained the Trust performed an inappropriate assessment of her cousin, Mrs I, and wrongly discharged her with pneumonia, … |
NHS in England | Partly upheld | 10 Sep 2024 |
| P-002940 | Barts Health NHS Trust Mr H complained trainee surgeons incorrectly performed his tonsillectomy, only partially removing his tonsils, causing him pain, discomfort, a lisp, … |
NHS in England | Closed | 10 Sep 2024 |
| P-002929 | A practice in the Windsor and Maidenhead area Mr I complained the Practice delayed diagnosing his irritable bowel syndrome for six months, failed to provide timely blood test … |
NHS in England | Closed | 9 Sep 2024 |
| P-002966 | Mid Cheshire Hospitals NHS Foundation Trust Mrs F complained staff inappropriately discharged her mother without enough home oxygen, leading to a failed discharge, and gave false … |
NHS in England | Closed | 9 Sep 2024 |
| P-002959 | Lewisham and Greenwich NHS Trust Mrs N complained the Trust failed to diagnose her ovarian cancer in November 2022 and handled her subsequent complaint poorly, … |
NHS in England | Upheld | 8 Sep 2024 |
| P-002962 | Black Country Integrated Care Board Mrs L complained about the care her husband received from a care home and the ICB before his death, specifically … |
NHS in England | Closed | 5 Sep 2024 |
| P-003004 | Barking, Havering and Redbridge University Hospit… Mrs T complained the Trust failed to diagnose her husband's colon cancer despite long-standing symptoms, alleging delays contributed to his … |
NHS in England | Closed | 5 Sep 2024 |
| P-003005 | A practice in the Exeter area Miss O complained the Practice delayed timely specialist support for her mother, that a doctor was unprofessional, and that the … |
NHS in England | Closed | 5 Sep 2024 |
| P-002951 | An independent provider in the Leeds area Miss T complained about misdiagnosis and failures in care for spinal and gynaecological conditions by multiple trusts from 2014-2023, causing … |
NHS in England | Not upheld | 5 Sep 2024 |
| P-002917 | Northern Lincolnshire and Goole NHS Foundation Tr… Dr R complained the Trust incorrectly discharged him in September 2023, leaving him in pain and urinary retention following disc … |
NHS in England | Closed | 4 Sep 2024 |
| P-002925 | Barking, Havering and Redbridge University Hospit… Mrs P complained about negligent care for her late husband, including misdiagnosis, delayed treatment, and premature, unsafe hospital discharge with … |
NHS in England | Closed | 4 Sep 2024 |
| P-002956 | Barking, Havering and Redbridge University Hospit… Mr E complained about a misdiagnosis of Complex Regional Pain Syndrome and incorrect treatment from multiple organisations between 2013-2022, causing … |
NHS in England | Closed | 3 Sep 2024 |
| P-002934 | Frimley Health NHS Foundation Trust Mrs K complained about various aspects of her mother's care including delayed enema, delayed UTI diagnosis, insufficient mobilisation, incorrect Parkinson's … |
NHS in England | Closed | 3 Sep 2024 |
| P-002946 | Liverpool University Hospitals NHS Foundation Tru… Mr O complained about poor care, treatment, and communication regarding his eye injury, alleging delayed assessment and referral for laser … |
NHS in England | Closed | 3 Sep 2024 |
| P-002924 | East Suffolk and North Essex NHS Foundation Trust Mr A complained ward staff failed to provide proper care for his late mother, including not using a fan for … |
NHS in England | Closed | 3 Sep 2024 |
| P-002943 | NHS England Mrs N complained on behalf of Miss O that NHS England's IRP incorrectly decided Miss O was not eligible for … |
NHS in England | Closed | 3 Sep 2024 |
| P-003000 | Berkshire Healthcare NHS Foundation Trust Mr A complained a podiatrist injured his foot with a scalpel and failed to document it, causing him pain, sleep … |
NHS in England | Closed | 2 Sep 2024 |
| P-002949 | A practice in the Greenwich area Miss N complained about care from four NHS organisations for her late mother, including delayed scans, insufficient investigation, delayed action … |
NHS in England | Not upheld | 2 Sep 2024 |
| P-002920 | A practice in the Newcastle upon Tyne area Ms D complained doctors failed to investigate her mother's neurological symptoms, discharged her without support, mismanaged pressure ulcers and malnutrition, … |
NHS in England | Partly upheld | 2 Sep 2024 |
| P-002961 | Maidstone and Tunbridge Wells NHS Trust Mrs F complained the Trust failed to act on her father's rising PSA levels and back pain, conduct appropriate investigations, … |
NHS in England | Upheld | 2 Sep 2024 |
| P-002998 | A practice in the Sherwood area Mrs A complained a practice misdiagnosed her father's AML as a chest infection, delaying diagnosis. She also alleged EMAS incorrectly … |
NHS in England | Closed | 1 Sep 2024 |
| P-002985 | Milton Keynes University Hospital NHS Foundation … Mrs T complained about ongoing gynaecological care problems across multiple NHS and private organisations between 2016 and 2021, which caused … |
NHS in England | Closed | 1 Sep 2024 |
| P-002889 | Yorkshire Ambulance Service NHS Trust Mr G complained an ambulance crew failed to take his uncle to hospital despite a 999 call handler indicating the … |
NHS in England | Partly upheld | 30 Aug 2024 |
| P-002874 | Barts Health NHS Trust Miss E complained her late father sustained injuries, lacked planned one-to-one care and scans, had an improperly changed catheter, and … |
NHS in England | Closed | 30 Aug 2024 |