Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002666 | Barking, Havering and Redbridge University Hospit… Mrs A complains a midwife at the Trust would not let her sit on a birthing ball during labour on … |
NHS in England | Closed | 20 Jun 2024 |
| P-002729 | A practice in the Ealing area Miss A complains the Practice failed to identify her hip fracture after she reported pain in her back and leg … |
NHS in England | Closed | 19 Jun 2024 |
| P-002664 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs J complains the Trust did not give her a diagnosis but prescribed medication for epilepsy that she may not … |
NHS in England | Partly upheld | 19 Jun 2024 |
| P-002697 | East Lancashire Hospitals NHS Trust Miss N complains about how the Trust managed her father's care. She complains it made a DNACPR decision without any … |
NHS in England | Partly upheld | 19 Jun 2024 |
| P-002656 | Barts Health NHS Trust Mrs H complains the Trust did not take action to act on Mr D’s worsening health, or give him the … |
NHS in England | Closed | 18 Jun 2024 |
| P-002731 | HM Treasury Mr and Mrs C complains that HM Treasury didn’t act as it should have on concerns put to it in … |
UK Government | Closed | 18 Jun 2024 |
| P-002726 | South Central Ambulance Service NHS Foundation Tr… Mrs P complains about the care provided to her son when he was unresponsive in April 2022. |
NHS in England | Closed | 18 Jun 2024 |
| P-002703 | Epsom and St Helier University Hospitals NHS Trust Mr H complains on behalf of his father that the Trust did not refer him for more physiotherapy when he … |
NHS in England | Closed | 17 Jun 2024 |
| P-002668 | Barking, Havering and Redbridge University Hospit… Dr U complains about the care the Trust gave to her mother. |
NHS in England | Upheld | 16 Jun 2024 |
| P-002677 | Worcestershire Acute Hospitals NHS Trust Mrs M complains about the care and treatment provided to her late husband, Dr M, between September and November 2022 … |
NHS in England | Closed | 16 Jun 2024 |
| P-002686 | Child Maintenance Service (CMS) Miss L complains about the CMS and its failure to communicate and take enforcement action in her case from 2018. |
UK Government | Closed | 16 Jun 2024 |
| P-002734 | Bedfordshire Hospitals NHS Foundation Trust Ms L complains that in April 2020 the Trust did not act on what an angiogram (heart scan) showed about … |
NHS in England | Closed | 13 Jun 2024 |
| P-002699 | East of England Ambulance Service NHS Trust Mrs E complains James Paget University Hospitals NHS Foundation Trust and East of England Ambulance Service NHS Trust failed to … |
NHS in England | Closed | 13 Jun 2024 |
| P-002678 | A practice in the Norfolk area Mrs U complains the Practice did not refer her to the fertility clinic when it said it would and only … |
NHS in England | Partly upheld | 12 Jun 2024 |
| P-002689 | Partnership of East London Co-operatives Ltd Mr E complaints the Trust misdiagnosed him twice and provided incorrect advice. |
NHS in England | Closed | 12 Jun 2024 |
| P-002690 | Barking, Havering and Redbridge University Hospit… Mrs S complains, on behalf of her brother about his care. She says the Trust performed his bowel resection poorly … |
NHS in England | Closed | 11 Jun 2024 |
| P-002737 | Somerset NHS Foundation Trust Miss X complains Somerset NHS Foundation Trust did not tell her it was raising a safeguarding concern which led to … |
NHS in England | Closed | 11 Jun 2024 |
| P-002739 | A practice in the Bournemouth area Miss I complains that between November 2021 and March 2022 the Practice misdiagnosed her symptoms and did not refer her … |
NHS in England | Upheld | 11 Jun 2024 |
| P-002662 | Driver and Vehicle Licensing Agency Mr B complains the Driver and Vehicle Licensing Agency failed to change his vehicle description to campervan/motor home after he … |
UK Government | Closed | 11 Jun 2024 |
| P-002725 | Calderdale and Huddersfield NHS Foundation Trust Mrs J complains about how the Trust treated her husband’s bowel blockage. She also says it did not keep her … |
NHS in England | Closed | 10 Jun 2024 |
| P-002711 | Independent Case Examiner Mr L complains that between January 2023 and February 2024 ICE refused to accept his complaint about CMS, even though … |
UK Government | Closed | 10 Jun 2024 |
| P-002665 | Child Maintenance Service (CMS) Mr E complains that CMS did not take appropriate action in 2020 when he provided evidence that his daughter was … |
UK Government | Closed | 10 Jun 2024 |
| P-002720 | HM Courts and Tribunals Service Mr R complains about how HMCTS handled his application to reseal his mother’s probate and the way it handled his … |
UK Government | Partly upheld | 6 Jun 2024 |
| P-002683 | Guy's and St Thomas' NHS Foundation Trust Mrs O complains about the care and treatment her daughter received from the Trust between June 2020 and March 2021. … |
NHS in England | Closed | 6 Jun 2024 |
| P-002708 | Department for Work and Pensions Mr R complains about DWP’s handling of his family’s Universal Credit (UC) claim. He says it has failed to help … |
UK Government | Closed | 6 Jun 2024 |