Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002941 | Lancashire and South Cumbria Integrated Care Board Mrs O complained the ICB refused to pay her as a family member for managing three personal health budgets (PHBs) … |
NHS in England | Closed | 19 Sep 2024 |
| P-002927 | A practice in the Northumberland area Mr O complained the Practice failed to make correct referrals or treat his spine symptoms since 2019, resulting in permanent … |
NHS in England | Closed | 19 Sep 2024 |
| P-002947 | Wrightington, Wigan and Leigh Teaching Hospitals … Mrs B complained the Trust failed to diagnose pleural effusion, poorly managed oesophagitis, and gave incorrect cancer advice to her … |
NHS in England | Not upheld | 19 Sep 2024 |
| P-002936 | St George's University Hospitals NHS Foundation T… Ms T complained the Trust made an inappropriate surgical decision, did not gain proper consent, and poorly managed her partner's … |
NHS in England | Not upheld | 19 Sep 2024 |
| P-002977 | An independent provider in the Northamptonshire a… Mr A complained the clinic dismissed eye symptoms after cataract surgery, delayed urgent appointments for his other eye, leading to … |
NHS in England | Closed | 19 Sep 2024 |
| P-002964 | Maidstone and Tunbridge Wells NHS Trust Miss A complained about inadequate monitoring, delayed pain relief, delayed diagnosis, delayed C-section, injury from delivery instruments, and lack of … |
NHS in England | Closed | 19 Sep 2024 |
| P-002991 | Royal Devon University Healthcare NHS Foundation … Mr O complained the Trust failed to treat his back pain in A&E and unfairly labelled him as aggressive, discharging … |
NHS in England | Closed | 18 Sep 2024 |
| P-002965 | The Rotherham NHS Foundation Trust Miss and Mr G complained the Trust gave opiate medication despite adverse reactions, prematurely discharged their mother, had poor communication, … |
NHS in England | Partly upheld | 18 Sep 2024 |
| P-002930 | NHS Surrey Heartlands Mr U complained NHS Surrey Heartlands ICB refused to provide a T:slim insulin pump, which he clinically needed, affecting his … |
NHS in England | Closed | 18 Sep 2024 |
| P-002981 | Leicester, Leicestershire and Rutland Integrated … Mrs L complained a dental practice provided a filling too close to the nerve and that a filling was the … |
NHS in England | Closed | 17 Sep 2024 |
| P-003098 | Sussex Partnership NHS Foundation Trust Miss K complained her EMDR therapy was unsuccessful due to the Trust not ordering buzzers, lack of continuity, her therapist's … |
NHS in England | Closed | 17 Sep 2024 |
| P-002997 | The Dudley Group NHS Foundation Trust Mrs Y complained the Trust provided inadequate feeding assistance and mouth care, failed to safeguard an aspirin allergy, frequently changed … |
NHS in England | Partly upheld | 17 Sep 2024 |
| P-002967 | Mid Yorkshire Teaching NHS Trust Mr C H complained the Trust failed to carry out an endoscopy for his brother in January 2019, leading to … |
NHS in England | Closed | 17 Sep 2024 |
| P-002933 | HM Revenue and Customs Mr E complained HMRC failed to consider his disability and reasonable adjustments, causing delays in his SEISS grant applications. He … |
UK Government | Partly upheld | 17 Sep 2024 |
| P-002978 | HM Revenue and Customs Mrs T complained HMRC incorrectly denied her Self Employment Income Support Scheme (SEISS) grants, failed to pay approved appeals, and … |
UK Government | Closed | 17 Sep 2024 |
| P-002994 | South Tyneside and Sunderland NHS Foundation Trust Mr F complained the Trust discharged his wife without anticoagulant medication, despite her deep vein thrombosis risk, leading to her … |
NHS in England | Closed | 17 Sep 2024 |
| P-002958 | HM Revenue and Customs Mr O complained HMRC refused his request to amend his 2015/16 tax self-assessment due to time limits, leading to him … |
UK Government | Closed | 16 Sep 2024 |
| P-003008 | Milton Keynes University Hospital NHS Foundation … Mrs T complained the Trust didn't address cancer treatment side effects, continuing harmful medication, which led to permanent Parkinsonism and … |
NHS in England | Closed | 16 Sep 2024 |
| P-002971 | Royal Devon University Healthcare NHS Foundation … Mrs I complained her mother received no pain relief as an inpatient, underwent treatments outside her care plan, and the … |
NHS in England | Closed | 13 Sep 2024 |
| P-002976 | Child Maintenance Service (CMS) Mr R complained CMS ignored evidence of his low income, using outdated figures to calculate child maintenance, and didn't consider … |
UK Government | Closed | 13 Sep 2024 |
| P-002935 | United Lincolnshire Hospitals NHS Trust Mrs L complained the Trust failed to advise her husband to stop anticoagulants before a procedure, resulting in a kidney … |
NHS in England | Upheld | 13 Sep 2024 |
| P-002923 | A practice in the Bristol area Mr G complained the Trust inappropriately discharged his wife and provided poor aftercare for her leg ulcer, forcing her to … |
NHS in England | Closed | 13 Sep 2024 |
| P-002960 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs R complained the Trust inappropriately placed her under a Deprivation of Liberty Safeguard (DoLS) order and incorrectly raised a … |
NHS in England | Closed | 12 Sep 2024 |
| P-003002 | County Durham and Darlington NHS Foundation Trust Ms K complained the Trust inappropriately transferred her father while he was too unwell and then failed to provide necessary … |
NHS in England | Partly upheld | 11 Sep 2024 |
| P-002975 | University Hospitals Sussex NHS Foundation Trust Mr T complained A&E doctors did not examine him sufficiently or provide appropriate pain treatment for a head injury, making … |
NHS in England | Closed | 10 Sep 2024 |