Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002714 | HM Treasury Mr and Mrs R complain HM Treasury (HMT) did not act as it should have on concerns put to it … |
UK Government | Closed | 25 Jun 2024 |
| P-002717 | HM Treasury Ms A complains HM Treasury did not act or direct the FCA to act despite having the power to make … |
UK Government | Closed | 25 Jun 2024 |
| P-002660 | HM Treasury Miss R complains HM Treasury (HMT) did not act on concerns put to it in 2017 about a funeral plan … |
UK Government | Closed | 24 Jun 2024 |
| P-002733 | Hull University Teaching Hospitals NHS Trust Mr O complains the Trust did not give him a treatment plan for the bullae (air filled space) found in … |
NHS in England | Closed | 24 Jun 2024 |
| P-002707 | A practice in the Barking and Dagenham area Mr A complains the Practice removed warfarin from his repeat prescription and delayed processing a prescription request. |
NHS in England | Closed | 24 Jun 2024 |
| P-002736 | A practice in the Wakefield area Mrs O complains the Practice did not diagnose her worsening leg infection symptoms in November 2022. |
NHS in England | Closed | 24 Jun 2024 |
| P-002663 | A practice in the Leicestershire area Mrs I complains the Practice failed to physically examine her husband's penile cancer symptoms, prescribed him with incorrect medication and … |
NHS in England | Closed | 24 Jun 2024 |
| P-002719 | The Hillingdon Hospitals NHS Foundation Trust Mrs C complains Mr R’s pain was not managed or monitored appropriately and he missed regular doses of prescribed pain … |
NHS in England | Upheld | 24 Jun 2024 |
| P-002721 | Kent and Medway NHS and Social Care Partnership T… Mrs U complains the Trust prescribed her inappropriate antipsychotic medication in 2017 and did not review this. |
NHS in England | Closed | 24 Jun 2024 |
| P-002695 | Barking, Havering and Redbridge University Hospit… Mrs N complains about aspects of care and treatment the Trust, Practice A and Practice B provided to her son, … |
NHS in England | Closed | 23 Jun 2024 |
| P-002738 | East Kent Hospitals University NHS Foundation Tru… Ms S complains that from September 2019 the Trust failed to diagnose her hernia and it took until May 2022 … |
NHS in England | Upheld | 23 Jun 2024 |
| P-002705 | Medway NHS Foundation Trust Mrs G complains her husband was dehydrated and left without sufficient oxygen provision, delivery or monitoring, and this caused his … |
NHS in England | Not upheld | 23 Jun 2024 |
| P-002706 | HM Treasury Mr and Mrs B complain about how HM Treasury responded to concerns raised in 2017 about a funeral plan provider, … |
UK Government | Closed | 23 Jun 2024 |
| P-002722 | Department for Work and Pensions Mr O complains the organisations delayed processing his son's application for a Personal Independence Payment and they gave him incorrect … |
UK Government | Closed | 23 Jun 2024 |
| P-002727 | Child Maintenance Service (CMS) Mr A complains that the CMS did not communicate with him effectively from November 2019 onwards leading to threatening letters … |
UK Government | Closed | 23 Jun 2024 |
| P-002680 | HM Treasury Mr O complained about HM Treasury regarding its oversight of the Financial Conduct Authority. |
UK Government | Closed | 23 Jun 2024 |
| P-002659 | HM Treasury Mr and Mrs W complain that HM Treasury did not act on concerns put to it in 2017 about a … |
UK Government | Closed | 23 Jun 2024 |
| P-002675 | HM Treasury Mr and Mrs D complain HM Treasury (HMT) did not act as it should have on concerns put to it … |
UK Government | Closed | 20 Jun 2024 |
| P-002681 | HM Treasury Mr K complains HM Treasury (HMT) did not act on concerns put to it in 2017 about a funeral plan … |
UK Government | Closed | 20 Jun 2024 |
| P-002676 | HM Treasury Mrs P complains HM Treasury did not act as it should have on concerns put to it in 2017 about … |
UK Government | Closed | 20 Jun 2024 |
| P-002709 | HM Courts and Tribunals Service Mrs H complains that HMCTS delayed in processing her divorce application. |
UK Government | Closed | 20 Jun 2024 |
| P-002730 | Mid and South Essex NHS Foundation Trust Mrs A complains that between September 2018 and July 2019 the Trust delayed completing a biopsy of her husband’s lung … |
NHS in England | Not upheld | 20 Jun 2024 |
| P-002702 | Epsom and St Helier University Hospitals NHS Trust Mrs I complains about the Trust's care after having emergency ileostomy surgery in September 2021. She says it failed to … |
NHS in England | Closed | 20 Jun 2024 |
| P-002658 | A practice in the Manchester area Miss L complains the Practice did not refer her for hair loss treatment between September 2023 and February 2024. She … |
NHS in England | Closed | 20 Jun 2024 |
| P-002673 | A practice in the Salford area Mrs N complains her GP prescribed her medication that made her fall. She also complains the Practice added the wrong … |
NHS in England | Closed | 20 Jun 2024 |