Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002973 | A dental practice in the Swindon area Miss A alleged the dental Practice did not communicate the need or cost of private treatment before removing her tooth … |
NHS in England | Closed | 25 Sep 2024 |
| P-002999 | Sherwood Forest Hospitals NHS Foundation Trust Mrs E and Ms P complained the Trust wrongly stopped Mr W’s medication and gave a partial thrombolysis dose, causing … |
NHS in England | Closed | 25 Sep 2024 |
| P-002974 | A practice in the Cannock Chase area Mr U complained the Practice sent his father home instead of waiting for an ambulance. He also alleged the Trust … |
NHS in England | Closed | 25 Sep 2024 |
| P-002957 | An independent provider in the East Riding of Yor… Mr R complained the Hospital failed to follow procedures checking his BMI and smoking status for spine surgery. This led … |
NHS in England | Closed | 25 Sep 2024 |
| P-002921 | King's College Hospital NHS Foundation Trust Mr P complained the Trust failed to test for cancer, poorly monitored a brain tumour, and proceeded with inappropriate surgery, … |
NHS in England | Upheld | 25 Sep 2024 |
| P-002912 | University Hospitals Birmingham NHS Foundation Tr… Mr A complained the Trust unlawfully detained him without reason or proper guidelines, and failed to provide him with DoLS … |
NHS in England | Closed | 25 Sep 2024 |
| P-002919 | Nottingham University Hospitals NHS Trust Ms R complained about delayed lumbar puncture results at NUH and premature steroid cessation plus inappropriate discharge at BWC for … |
NHS in England | Partly upheld | 25 Sep 2024 |
| P-003009 | HM Passport Office Ms G complained HM Passport Office took 11 weeks to issue an emergency passport, causing distress, financial loss, and preventing … |
UK Government | Closed | 25 Sep 2024 |
| P-002939 | NHS England Mrs K complained NHS England's review panel failed to properly assess breathing and mobility, upholding a decision denying her mother … |
NHS in England | Closed | 25 Sep 2024 |
| P-002995 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs J complained about delayed diagnosis of her husband's breathlessness and his discharge with low oxygen, which she believes accelerated … |
NHS in England | Closed | 25 Sep 2024 |
| P-002950 | County Durham and Darlington NHS Foundation Trust Mrs U complained about poor communication, lack of an overarching care plan, unmet nutrition/hydration needs, and delayed palliative care for … |
NHS in England | Partly upheld | 25 Sep 2024 |
| P-002952 | Mid Yorkshire Teaching NHS Trust Mrs A complained the Trust discharged her husband with uncontrolled diabetes, discussed a DNACPR without proper communication, and misinformed him … |
NHS in England | Closed | 25 Sep 2024 |
| P-002970 | MyDentist Mr R alleged the Practice failed to identify a cyst in his right jaw for many years. This omission necessitated … |
NHS in England | Closed | 24 Sep 2024 |
| P-002931 | Norfolk and Suffolk NHS Foundation Trust Ms L complained the Living Well with Autism Course content and staff attitude were inappropriate and discriminatory. She also alleged … |
NHS in England | Closed | 24 Sep 2024 |
| P-002914 | HM Revenue and Customs Mr L complained HMRC took 267 days to refund overpaid tax and refused to pay incurred mortgage interest. He also … |
UK Government | Closed | 24 Sep 2024 |
| P-002953 | East Cheshire NHS Trust Mrs H complained Trust A delayed an MDT referral and failed to investigate a lung mass. She also alleged Trust … |
NHS in England | Closed | 23 Sep 2024 |
| P-002932 | Liverpool University Hospitals NHS Foundation Tru… Miss A complained about her father's hospital discharge without proper monitoring plans or oxygen, believing it contributed to his death. … |
NHS in England | Upheld | 23 Sep 2024 |
| P-002937 | A practice in the Birmingham area Mrs F complained the Surgery and University Trust failed to investigate her son's seizures, delaying his cancer diagnosis. She also … |
NHS in England | Not upheld | 23 Sep 2024 |
| P-003006 | Northumbria Healthcare NHS Foundation Trust Mr A complained he was not informed about titanium screws or incorrect mesh placement during hernia operations. He also alleged … |
NHS in England | Closed | 23 Sep 2024 |
| P-002918 | A practice in the Hartlepool area Miss R complained the Practice did not provide blood pressure checks or follow-up for HRT. She alleged they failed to … |
NHS in England | Closed | 23 Sep 2024 |
| P-002908 | Manchester University NHS Foundation Trust Mrs H complained about her son's hospital care, specifically regarding nutrition management, the decision and insertion of a feeding tube, … |
NHS in England | Not upheld | 23 Sep 2024 |
| P-002928 | Lincolnshire Integrated Care Board Mr and Mrs C complained the ICB wrongly concluded Mrs U did not warrant a full continuing healthcare assessment. This … |
NHS in England | Closed | 22 Sep 2024 |
| P-002972 | Children and Family Court Advisory and Support Se… Mr A complained Cafcass made a spurious, defamatory safeguarding referral against him and used false information in court documents. This … |
UK Government | Closed | 22 Sep 2024 |
| P-003003 | East Sussex Healthcare NHS Trust Miss A complained clinicians failed to act on her mother’s high risk of falls in December 2022, leading to serious … |
NHS in England | Closed | 22 Sep 2024 |
| P-002916 | Barts Health NHS Trust Ms P complained the Trust failed to prescribe pneumonia medication, provide pain relief/antibiotics, offer suitable food, withdrew antibiotics without consent, … |
NHS in England | Closed | 19 Sep 2024 |