Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002735 | University Hospitals Birmingham NHS Foundation Tr… Mr A complains about the care and treatment the Trust gave to his wife in March and April 2018 after … |
NHS in England | Partly upheld | 27 Jun 2024 |
| P-002712 | Dartford and Gravesham NHS Trust Mr O complains the Trust failed to diagnose the cause his wife's condition despite her being admitted five times with … |
NHS in England | Partly upheld | 27 Jun 2024 |
| P-002679 | Surrey and Borders Partnership NHS Foundation Tru… Mr N complains the Trust failed to diagnose his wife’s long standing mental health disorder when it admitted her in … |
NHS in England | Closed | 27 Jun 2024 |
| P-002694 | Kent Community Health NHS Foundation Trust Mrs P complains Kent Community Health NHS Foundation Trust delayed providing physiotherapy for her daughter following leg surgery, did not … |
NHS in England | Partly upheld | 27 Jun 2024 |
| P-002723 | HM Treasury Ms E complains that HM Treasury did not act as it should have on concerns put to it in 2017 … |
UK Government | Closed | 27 Jun 2024 |
| P-002671 | Student Loans Company (SLC) Mrs R complains the SLC has not written off her loan, which was due to happen after she completed her … |
UK Government | Upheld | 26 Jun 2024 |
| P-002692 | Information Commissioner's Office Mr M complains ICO took too long to issue a decision notice on his complaint about how the Cabinet Office … |
UK Government | Closed | 26 Jun 2024 |
| P-002724 | HM Treasury Mrs A complained about HM Treasury regarding its oversight of the Financial Conduct Authority. |
UK Government | Closed | 26 Jun 2024 |
| P-002715 | HM Treasury Mr K complains that HM Treasury did not act as it should have on concerns put to it in 2017 … |
UK Government | Closed | 26 Jun 2024 |
| P-002718 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs A complains the Trust did not diagnose her husband with stomach cancer after he was referred and did not … |
NHS in England | Not upheld | 26 Jun 2024 |
| P-002700 | Northern Lincolnshire and Goole NHS Foundation Tr… Mr P complains the Trust misdiagnosed his partner with alcohol-related liver disease in July 2021. He complains that after this … |
NHS in England | Closed | 26 Jun 2024 |
| P-002674 | University Hospitals Coventry and Warwickshire NH… Mrs G complains about the Trust's care of her sister. She says it failed to investigate and properly treat a … |
NHS in England | Closed | 26 Jun 2024 |
| P-002698 | Barking, Havering and Redbridge University Hospit… Mr O complains the Trust failed to diagnose his wife’s gallbladder cancer, leading to her unnecessary death. |
NHS in England | Partly upheld | 26 Jun 2024 |
| P-002710 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Ms E complains about a diagnostic hip injection given by the Trust on 17 December 2021. |
NHS in England | Closed | 26 Jun 2024 |
| P-002687 | A practice in the Kent area Mrs L complains that in February 2023 the Practice did not process a rheumatology referral for her. |
NHS in England | Closed | 26 Jun 2024 |
| P-002696 | County Durham and Darlington NHS Foundation Trust Mrs E complains about how the Trust cared for her mother-in-law after she had a stroke. |
NHS in England | Not upheld | 26 Jun 2024 |
| P-002661 | Derbyshire Healthcare NHS Foundation Trust Mr P complains the Trust shared his personal and medical information with the local council without his consent. |
NHS in England | Closed | 26 Jun 2024 |
| P-002732 | ERS Medical Mrs O complains about the service ERS Medical (ERS) provided to her mother, Mrs A, when they arrived to transport … |
NHS in England | Not upheld | 26 Jun 2024 |
| P-002701 | Leeds and York Partnership NHS Foundation Trust Mr L complains about the waiting times for an attention deficit hyperactivity disorder (ADHD) assessment at the Trust. He also … |
NHS in England | Closed | 26 Jun 2024 |
| P-002691 | Gloucestershire Hospitals NHS Foundation Trust Miss F complained about the record keeping around her father’s restraint and the care the Trust provided before discharging him. |
NHS in England | Upheld | 26 Jun 2024 |
| P-002667 | Nottingham University Hospitals NHS Trust Miss I complains about the way the Trust performed surgery in February 2023, that there was a delay in diagnosing … |
NHS in England | Not upheld | 26 Jun 2024 |
| P-002728 | A practice in the Gloucestershire area Miss E complains the Practice failed to check her lymph nodes and behind her ear during several appointments and did … |
NHS in England | Closed | 26 Jun 2024 |
| P-002655 | Insolvency Service Mr M complains the Insolvency Service refused to remove a charge placed on his property, to escalate his complaint and … |
UK Government | Closed | 26 Jun 2024 |
| P-002685 | Birmingham Women's and Children's NHS Foundation … Ms R complains about the care and treatment the Birmingham Women's and Children's NHS Foundation Trust provided to her son … |
NHS in England | Closed | 25 Jun 2024 |
| P-002670 | A practice in the Hartlepool area Mrs E complains the Practice incorrectly referred her on a two-week pathway to the gastroenterology department at her local hospital … |
NHS in England | Closed | 25 Jun 2024 |