Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002818 | Mid and South Essex NHS Foundation Trust Miss A complains about the care, communication and treatment her grandfather had from the Trust from December 2023 to January … |
NHS in England | Closed | 10 Jul 2024 |
| P-002787 | A practice in the Manchester area Miss V complains the Practice incorrectly prescribed her antibiotics for a cough without doing a physical examination first. |
NHS in England | Closed | 10 Jul 2024 |
| P-002778 | Lancashire and South Cumbria NHS Foundation Trust Mr J complained about the Trust’s response after he experienced racial abuse, its decision to give him access to a … |
NHS in England | Closed | 10 Jul 2024 |
| P-002828 | Innovate UK Mr U complains that Innovate UK rejected his applications for research funding. He complains about its communication and its review … |
UK Government | Closed | 9 Jul 2024 |
| P-002823 | HM Treasury Mr and Mrs Z complain about how HM Treasury responded to concerns raised in 2017 about a funeral plan provider, … |
UK Government | Closed | 9 Jul 2024 |
| P-002774 | North West Ambulance Service NHS Trust Mrs S complains the Trust’s 111 service did not correctly handle a call it received from her son in January … |
NHS in England | Closed | 8 Jul 2024 |
| P-002744 | A dental practice in the City of Leicester area Miss A complains the Practice incorrectly removed a tooth on 9 October 2023. |
NHS in England | Closed | 7 Jul 2024 |
| P-002782 | Barts Health NHS Trust Miss F complains about how the Trust managed her mother’s deterioration and communicated with her about this.S |
NHS in England | Partly upheld | 7 Jul 2024 |
| P-002794 | Crown Prosecution Service Miss C complains the CPS prosecuting barrister failed to read her Victim Personal Statement to the court before sentencing. |
UK Government | Closed | 7 Jul 2024 |
| P-002742 | A practice in the Lincolnshire area Mrs O complains the Practice missed multiple opportunities to investigate and diagnose her husband's cancer symptoms between March and May … |
NHS in England | Upheld | 4 Jul 2024 |
| P-002824 | University Hospitals Birmingham NHS Foundation Tr… Mrs G complained about the care the Trust provided to her mother during her final admission. She was also unhappy … |
NHS in England | Closed | 4 Jul 2024 |
| P-002821 | Hertfordshire and West Essex Integrated Care Board Ms O complains the ICB agreed to refund nursing fees for her mother but then refused to issue payment. |
NHS in England | Closed | 3 Jul 2024 |
| P-002753 | A dental practice in the Westmorland and Furness … Miss H complains the dental practice removed the wrong tooth. |
NHS in England | Closed | 3 Jul 2024 |
| P-002783 | Calderdale and Huddersfield NHS Foundation Trust Mrs P complains about the care and treatment given to her mother between November and December 2022. She says the … |
NHS in England | Closed | 3 Jul 2024 |
| P-002777 | Countess of Chester Hospital NHS Foundation Trust Miss EB complains on behalf of her mother that when she attended the Trust in March 2021, staff performed a … |
NHS in England | Closed | 3 Jul 2024 |
| P-002748 | Surrey and Sussex Healthcare NHS Trust Mrs L complains the Trust incorrectly stopped medication to treat her mental health condition which led to a long hospital … |
NHS in England | Closed | 2 Jul 2024 |
| P-002820 | MyDentist Miss A complains about the Practice's treatment and that it removed her as a patient without good reason. She complains … |
NHS in England | Closed | 2 Jul 2024 |
| P-002790 | Derbyshire Healthcare NHS Foundation Trust Mrs A complains the Trust failed to recognise her son had a diagnosis of autism or that he was a … |
NHS in England | Closed | 2 Jul 2024 |
| P-002789 | University Hospitals of Morecambe Bay NHS Foundat… Mrs X complains about the care and treatment the Trust gave to her father, Mr Y, before his death in … |
NHS in England | Closed | 2 Jul 2024 |
| P-002826 | HM Treasury Ms M complains HM Treasury did not act as it should have on concerns put to it in 2017. She … |
UK Government | Closed | 1 Jul 2024 |
| P-002797 | Child Maintenance Service (CMS) Mr A complains the Child Maintenance Service delayed in providing him with a breakdown of his arrears in October 2021. … |
UK Government | Closed | 1 Jul 2024 |
| P-002776 | A practice in the Newcastle upon Tyne area Mrs N complains the Practice did not do enough to diagnose and treat her son's bronchiolitis despite many visits to … |
NHS in England | Closed | 30 Jun 2024 |
| P-002735 | University Hospitals Birmingham NHS Foundation Tr… Mr A complains about the care and treatment the Trust gave to his wife in March and April 2018 after … |
NHS in England | Partly upheld | 27 Jun 2024 |
| P-002723 | HM Treasury Ms E complains that HM Treasury did not act as it should have on concerns put to it in 2017 … |
UK Government | Closed | 27 Jun 2024 |
| P-002694 | Kent Community Health NHS Foundation Trust Mrs P complains Kent Community Health NHS Foundation Trust delayed providing physiotherapy for her daughter following leg surgery, did not … |
NHS in England | Partly upheld | 27 Jun 2024 |