Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002913 | An independent provider in the Hull area Miss M complained a doctor failed to prescribe correct end-of-life medication for her mother and a nurse failed to facilitate … |
NHS in England | Partly upheld | 29 Sep 2024 |
| P-002983 | Chelsea and Westminster Hospital NHS Foundation T… Mrs H complained the Trust failed to timely diagnose her husband's cancer, poorly communicated his condition, did not prevent his … |
NHS in England | Closed | 29 Sep 2024 |
| P-002987 | University Hospitals Coventry and Warwickshire NH… Mrs A complained her husband was improperly moved from A&E, left unattended during an active rectal bleed, not offered active … |
NHS in England | Partly upheld | 29 Sep 2024 |
| P-002988 | A practice in the Walsall area Mrs O complained the Practice discontinued her husband's blood clot medication, leading to a fatal stroke. She also alleged the … |
NHS in England | Closed | 29 Sep 2024 |
| P-003001 | North London NHS Foundation Trust Mrs U complained the Trust included untrue information in her father's discharge summary and report, conflicting with his assessment, and … |
NHS in England | Closed | 29 Sep 2024 |
| P-002926 | University Hospitals Birmingham NHS Foundation Tr… Miss I complained her father's condition deteriorated from able-bodied to disabled, leading to his death, and that the family was … |
NHS in England | Closed | 29 Sep 2024 |
| P-002915 | A practice in the Birmingham area Mr A complained the Practice failed to schedule his wife's annual flu vaccination, leading to her contracting flu and pneumonia, … |
NHS in England | Closed | 29 Sep 2024 |
| P-002982 | Buckinghamshire Healthcare NHS Trust Mr O complained the Trust failed to identify and treat changes to his knee and spine from scans, and did … |
NHS in England | Not upheld | 29 Sep 2024 |
| P-003007 | Lewisham and Greenwich NHS Trust The Trust failed to communicate risks considering her memory, did not X-ray post-op, and delayed diagnosing a displaced femur, causing … |
NHS in England | Upheld | 29 Sep 2024 |
| P-002942 | King's College Hospital NHS Foundation Trust The Trust failed to sew her cervix at 12 weeks of pregnancy as planned and ignored reports of bleeding, leading … |
NHS in England | Closed | 29 Sep 2024 |
| P-002979 | Mersey Care NHS Foundation Trust The Trust communicated false information in her discharge summary, failed to provide adequate physical/mental healthcare, forced appointments, and neglected/tortured her, … |
NHS in England | Closed | 29 Sep 2024 |
| P-002969 | North Cumbria Integrated Care NHS Foundation Trust North Cumbria Integrated Care NHS Foundation Trust wrongly reported MRI scans in 2013 and 2015. Newcastle Upon Tyne Hospitals NHS … |
NHS in England | Closed | 29 Sep 2024 |
| P-002996 | Mid and South Essex NHS Foundation Trust Mr K complained the Trust delayed his mother's COVID-19 test, made incorrect records, and discharged her without pain relief or … |
NHS in England | Closed | 29 Sep 2024 |
| P-002938 | University Hospitals of Derby and Burton NHS Foun… Mrs A complained the Trust issued a DNAR order without family consent, administered incorrect opioid pain relief leading to her … |
NHS in England | Closed | 29 Sep 2024 |
| P-002944 | HM Revenue and Customs Mr A complained HMRC wouldn't accept his 2019-2020 tax return was filed on January 31, 2021, not March 5, which … |
UK Government | Closed | 26 Sep 2024 |
| P-002911 | Cambridgeshire and Peterborough Integrated Care S… Mrs K complained the ICB wrongly removed her mother's funded nursing care without notification, causing inappropriate care, delays, and distress … |
NHS in England | Closed | 26 Sep 2024 |
| P-002968 | A practice in the Kent area The Practice failed to inform Mrs U her orthopaedic referral was rejected for over a year, causing missed treatment, severe … |
NHS in England | Closed | 26 Sep 2024 |
| P-002922 | United Lincolnshire Hospitals NHS Trust Mrs G complained the Trust poorly managed her husband's diabetes medication, delayed a diabetic nurse visit, wrongly placed him on … |
NHS in England | Upheld | 26 Sep 2024 |
| P-002980 | Sandwell and West Birmingham Hospitals NHS Trust Mr K complained his mother caught COVID-19 and died after being moved from a side room to a shared ward … |
NHS in England | Closed | 26 Sep 2024 |
| P-002992 | Gloucestershire Health and Care NHS Foundation Tr… Mr A complained the Trust failed to provide him with TMS or ECT treatment for his mental health, instead prescribing … |
NHS in England | Closed | 26 Sep 2024 |
| P-002963 | Gateshead Health NHS Foundation Trust Mrs R complained the Trust inappropriately discharged her mother twice, failed to consider her support needs, kept poor records, and … |
NHS in England | Closed | 26 Sep 2024 |
| P-002909 | Mid Cheshire Hospitals NHS Foundation Trust Mrs O complained the Trust delayed referring her father to speech and language therapy, inappropriately changed his fluid provision, failed … |
NHS in England | Upheld | 26 Sep 2024 |
| P-002945 | Manchester University NHS Foundation Trust Miss U complained about inappropriate restraint, an unwarned injection, excessive force by security, an invalid sectioning, an inaccurate diagnosis, and … |
NHS in England | Closed | 26 Sep 2024 |
| P-002989 | Department for Work and Pensions Mrs R complained DWP gave her incorrect information in 2012, causing her to delay claiming Bereavement Benefit until too late, … |
UK Government | Closed | 26 Sep 2024 |
| P-002984 | University Hospitals of North Midlands NHS Trust Mr C complained his late wife was misdiagnosed, sepsis treatment was delayed, and clinicians failed to communicate her serious condition, … |
NHS in England | Upheld | 25 Sep 2024 |