Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003081 | A practice in the Rushcliffe area Mr I and Mrs Y complained the Practice failed to assess their mother's stroke symptoms, delaying care. They also alleged … |
NHS in England | Closed | 13 Oct 2024 |
| P-003054 | County Durham and Darlington NHS Foundation Trust Mr K complained the Trust failed to perform an ultrasound scan and administered anticoagulant medications without checking for internal bleeding, … |
NHS in England | Closed | 13 Oct 2024 |
| P-003011 | Cornwall and Isles of Scilly Integrated Care Board Ms R complained the ICB unfairly denied her funding for breast reduction surgery, incorrectly categorizing it, deeming her not clinically … |
NHS in England | Closed | 10 Oct 2024 |
| P-003074 | A practice in the Somerset area Mrs G complained the Trust failed to appropriately consider her father's symptoms, recognize cancer from an X-ray, arrange proper tests, … |
NHS in England | Partly upheld | 10 Oct 2024 |
| P-003072 | Manchester University NHS Foundation Trust Ms A complained about multiple failures in her father's care, including missed investigations, premature discharges, poor communication, and delayed scans, … |
NHS in England | Closed | 10 Oct 2024 |
| P-003025 | University Hospitals Plymouth NHS Trust Mrs T complained the Trust failed to identify a neck mass from a CT scan and delayed acting on her … |
NHS in England | Closed | 10 Oct 2024 |
| P-003087 | East Kent Hospitals University NHS Foundation Tru… Mrs C complained the Trust did not provide appropriate cardiac care and monitoring and overloaded her brother with fluid during … |
NHS in England | Partly upheld | 10 Oct 2024 |
| P-003040 | A practice in the Hounslow area Mrs H complained the Practice failed to examine or refer her after she mentioned blood in her stools, dismissing it … |
NHS in England | Closed | 9 Oct 2024 |
| P-003069 | The Princess Alexandra Hospital NHS Trust Mrs W complained about a delayed CT scan, missed AF diagnosis, lack of family contact when her father deteriorated, being … |
NHS in England | Closed | 9 Oct 2024 |
| P-003032 | Surrey and Sussex Healthcare NHS Trust Mrs A complained she was given the incorrect blood type, had a surgical drain left in her stomach after a … |
NHS in England | Closed | 9 Oct 2024 |
| P-003071 | University Hospitals of North Midlands NHS Trust Mrs C complained the Trust inappropriately managed her husband's eating and nausea, insensitively discussed palliative care, administered midazolam, and did … |
NHS in England | Closed | 8 Oct 2024 |
| P-003034 | Essex Partnership University NHS Foundation Trust Miss R complained the Trust wrongly removed her from the care coordination service and delayed a psychiatry review, causing suicidal … |
NHS in England | Closed | 8 Oct 2024 |
| P-003084 | Sheffield Teaching Hospitals NHS Foundation Trust Ms N complained the Trust prematurely discharged her autistic, non-verbal brother before his infection cleared, without suitable provisions. She believes … |
NHS in England | Closed | 7 Oct 2024 |
| P-003019 | South Tyneside and Sunderland NHS Foundation Trust The Trust failed to treat her 'slipped' S-ICD in the emergency department and discharged her without addressing concerns, causing pain … |
NHS in England | Closed | 7 Oct 2024 |
| P-003094 | County Durham and Darlington NHS Foundation Trust Mrs A complained a DNAR order was placed on her brother without family input, staff made inappropriate comments, IV fluids … |
NHS in England | Closed | 7 Oct 2024 |
| P-003077 | University Hospital Southampton NHS Foundation Tr… Inappropriate discharge of her husband with high troponin, without complete paperwork or risk awareness, leading to his death. She sought … |
NHS in England | Closed | 7 Oct 2024 |
| P-003085 | An independent provider in the Berkshire area The Provider missed clear signs and symptoms of pneumonia, which led to sepsis, during a 111 call and an out-of-hours … |
NHS in England | Closed | 6 Oct 2024 |
| P-003050 | Nottingham University Hospitals NHS Trust The Trust unreasonably delayed a sleep study for his son for four weeks, missing an opportunity to diagnose and treat … |
NHS in England | Closed | 3 Oct 2024 |
| P-003096 | NHS England The 111 call handler failed to recognise the urgency of her husband's condition, leading to delayed hospitalisation for a perforated … |
NHS in England | Closed | 3 Oct 2024 |
| P-003037 | The Princess Alexandra Hospital NHS Trust The Trust ignored her concerns about an IV cannula not being properly in place during a CT scan, causing contrast … |
NHS in England | Closed | 2 Oct 2024 |
| P-003026 | County Durham and Darlington NHS Foundation Trust The Trust included false and damaging information about her in her daughter’s cognitive assessment report, causing mental health deterioration, a … |
NHS in England | Closed | 2 Oct 2024 |
| P-003078 | County Durham and Darlington NHS Foundation Trust Her husband was pressured into an EBUS procedure despite being unfit. Nursing staff failed to identify his deterioration, and his … |
NHS in England | Partly upheld | 1 Oct 2024 |
| P-003066 | West Suffolk NHS Foundation Trust The Trust failed to timely diagnose urosepsis and acute kidney injury in her mother, provided poor care, inappropriately discharged her, … |
NHS in England | Partly upheld | 1 Oct 2024 |
| P-003047 | Cornwall Partnership NHS Foundation Trust The Trust failed to provide him with an Emotional Coping Skills Course despite referral and improperly managed his complaint, changing … |
NHS in England | Upheld | 30 Sep 2024 |
| P-002954 | Dorset County Hospital NHS Foundation Trust The Trust failed to consider referring her husband for a liver transplant early enough, potentially missing early signs of cancer, … |
NHS in England | Partly upheld | 29 Sep 2024 |