Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002830 | Tameside and Glossop Integrated Care NHS Foundati… Mr D complains that the Trust's decision to place his mother on end-of-life care and stop active treatment in October … |
NHS in England | Closed | 18 Jul 2024 |
| P-002773 | HM Revenue and Customs Mrs B complains that when Mr B told HMRC that he believed his ex-partner had made a joint application for … |
UK Government | Closed | 18 Jul 2024 |
| P-002815 | The Hillingdon Hospitals NHS Foundation Trust Mr C complains about the Trust’s care, treatment and communication during his mother’s admission in December 2022 to January 2023. |
NHS in England | Closed | 17 Jul 2024 |
| P-002804 | Torbay and South Devon NHS Foundation Trust Mr E and Mrs O complain about the how the Trust managed their father’s withdrawal from alcohol during his admission. |
NHS in England | Upheld | 17 Jul 2024 |
| P-002811 | Manchester University NHS Foundation Trust Miss S complains the Trust performed incorrect surgery on her left eye on 17 April 2023, without her consent. She … |
NHS in England | Closed | 17 Jul 2024 |
| P-002810 | Barts Health NHS Trust Mr R complains the Trust refused to fix a faulty pain device and kept cancelling surgery. |
NHS in England | Closed | 17 Jul 2024 |
| P-002749 | North West Anglia NHS Foundation Trust Miss U complains the Trust failed to regularly monitor and control her father's iron levels and it failed to give … |
NHS in England | Partly upheld | 17 Jul 2024 |
| P-002791 | North Middlesex University Hospital NHS Trust Mr A complains the Trust did not communicate with the family about the plan for his mother’s surgery or explain … |
NHS in England | Closed | 16 Jul 2024 |
| P-002750 | Maidstone and Tunbridge Wells NHS Trust Mr R complains the Trust did not correctly monitor his cystic fibrosis related infection and delayed putting in place an … |
NHS in England | Closed | 16 Jul 2024 |
| P-002764 | West Suffolk NHS Foundation Trust Mrs C complains the Trust inappropriately prescribed a strong anti-psychotic medication to her husband during his admission from September to … |
NHS in England | Not upheld | 16 Jul 2024 |
| P-002798 | Kettering General Hospital NHS Foundation Trust Mrs P complains the care her late husband had from the Trust between in May 2023 fell so far below … |
NHS in England | Not upheld | 16 Jul 2024 |
| P-002757 | An independent provider in the South Gloucestersh… Mr U complains about the care and treatment the Service gave to his daughter. He says the physiotherapy was poor … |
NHS in England | Closed | 15 Jul 2024 |
| P-002758 | James Paget University Hospitals NHS Foundation T… Mrs F complains that during seven appointments between 2017 and September 2022 the Trust failed to carry out a suitable … |
NHS in England | Closed | 15 Jul 2024 |
| P-002807 | North Cumbria Integrated Care NHS Foundation Trust Miss L complains about aspects of her maternity care and treatment, and a lack of action taken when she raised … |
NHS in England | Closed | 15 Jul 2024 |
| P-002762 | A practice in the Hampshire area Mr O complains that between November 2022 and January 2023 the Practice failed to identify that his wife’s symptoms were … |
NHS in England | Closed | 15 Jul 2024 |
| P-002832 | United Lincolnshire Hospitals NHS Trust Ms O complains the Trust communicated poorly with her family about her brother’s care, that it failed to provide a … |
NHS in England | Upheld | 15 Jul 2024 |
| P-002765 | Gateshead Health NHS Foundation Trust Mrs N complains about how clinicians at a hospital managed her mother’s risk of falling. She is dissatisfied with how … |
NHS in England | Upheld | 14 Jul 2024 |
| P-002780 | Stockport NHS Foundation Trust Mrs A complains about several aspects of the care and treatment provided to her brother during his admission between 20 … |
NHS in England | Closed | 14 Jul 2024 |
| P-002786 | A dental practice in the Leicestershire area Miss H complains the Practice did not remove her tooth during an emergency appointment when she had intense pain. |
NHS in England | Closed | 12 Jul 2024 |
| P-002759 | Home Office Mr J complains about the Home Office’s Windrush Compensation Scheme (the WCS) decision to reject his claims across four categories. |
UK Government | Closed | 11 Jul 2024 |
| P-002809 | York and Scarborough Teaching Hospitals NHS Found… Miss B complains about the care and treatment the Trust gave to her mother during two hospital admissions. Miss B … |
NHS in England | Closed | 11 Jul 2024 |
| P-002785 | Health and Safety Executive Mr W complains about the investigation carried out by the Health and Safety Executive in 2002. He says when he … |
UK Government | Closed | 11 Jul 2024 |
| P-002792 | A practice in the North East Lincolnshire area Mrs O complains the Practice failed to correctly treat and investigate her mother's leg pain. |
NHS in England | Closed | 11 Jul 2024 |
| P-002827 | East Suffolk and North Essex NHS Foundation Trust Mrs A complains about the care provided to her husband between 17 and 28 April 2022, 7 and 18 May … |
NHS in England | Partly upheld | 11 Jul 2024 |
| P-002818 | Mid and South Essex NHS Foundation Trust Miss A complains about the care, communication and treatment her grandfather had from the Trust from December 2023 to January … |
NHS in England | Closed | 10 Jul 2024 |