Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003063 | Cambridge University Hospitals NHS Foundation Tru… Mrs T complained her mother fell, was inappropriately discharged with COVID-19, and was transferred to a distant care home without … |
NHS in England | Closed | 22 Oct 2024 |
| P-003028 | A practice in the Leeds area Mr & Mrs R complained the care home provided inadequate end-of-life care and the Practice failed to address their concerns … |
NHS in England | Closed | 22 Oct 2024 |
| P-003049 | Leeds Teaching Hospitals NHS Trust Ms D complained the Trust failed to perform requested endocrinology blood tests for her daughter, R, between 2018 and 2020, … |
NHS in England | Upheld | 21 Oct 2024 |
| P-003048 | Worcestershire Acute Hospitals NHS Trust Miss Y complained the Trust delayed her mother's emergency admission, didn't take her condition seriously, communicated poorly, and failed to … |
NHS in England | Closed | 21 Oct 2024 |
| P-003030 | Gloucestershire Hospitals NHS Foundation Trust Ms A complained a consultant misdiagnosed a dislocated kneecap, failed to examine her knee, and dismissed her pain as psychological, … |
NHS in England | Closed | 21 Oct 2024 |
| P-003057 | Guy's and St Thomas' NHS Foundation Trust Mr S complained a consultant damaged his nerve during surgery in September 2021, resulting in permanent functional nerve damage to … |
NHS in England | Closed | 20 Oct 2024 |
| P-003029 | A dental practice in the City of Westminster area Miss T complained a dentist failed to examine/X-ray her wisdom tooth before an unsuccessful extraction, injected anaesthetic incorrectly, and provided … |
NHS in England | Partly upheld | 20 Oct 2024 |
| P-003021 | Mersey Care NHS Foundation Trust Mr E complained a talking therapy course was unsuitable and not personalised, and the Trust failed to refer him to … |
NHS in England | Closed | 20 Oct 2024 |
| P-003076 | Barking, Havering and Redbridge University Hospit… Mr B complained that after a gastroscopy in December 2019, staff failed to escalate an incident or properly review his … |
NHS in England | Closed | 20 Oct 2024 |
| P-003024 | Foreign, Commonwealth and Development Office Mr J complained the FCDO inadequately supported his efforts to regain access to his children, who were taken to South … |
UK Government | Closed | 17 Oct 2024 |
| P-003062 | Chelsea and Westminster Hospital NHS Foundation T… Mrs U complained about her uncle's inappropriate discharge, incorrect falls risk assessment, lack of a Zimmer frame, and inaccurate information … |
NHS in England | Upheld | 17 Oct 2024 |
| P-003088 | Mid and South Essex NHS Foundation Trust Mrs D complained her mother was inappropriately discharged without proper capacity assessment or consideration of safety concerns, leading to readmission … |
NHS in England | Partly upheld | 16 Oct 2024 |
| P-003036 | University Hospitals of North Midlands NHS Trust Miss F complained the Trust disregarded reduced fetal movement and growth, believing that noting a placental issue at 34 weeks … |
NHS in England | Closed | 16 Oct 2024 |
| P-003064 | A practice in the Gloucester area Dr M complained about a doctor's failure to administer oxygen, delays in requesting an emergency ambulance, and inaccurate oxygen readings … |
NHS in England | Closed | 16 Oct 2024 |
| P-003093 | East Suffolk and North Essex NHS Foundation Trust Miss O complained the Trust failed to treat her sister quickly, placed her inappropriately, mismanaged hydration and oxygen, neglected posture, … |
NHS in England | Partly upheld | 16 Oct 2024 |
| P-003055 | Department for Work and Pensions Mr A complained the DWP failed to pay the correct amount of rent through an Alternative Payment Arrangement since August … |
UK Government | Closed | 15 Oct 2024 |
| P-003031 | James Paget University Hospitals NHS Foundation T… Mrs A complained about delays in referral, diagnosis, and treatment for her late husband, alleging medical negligence contributed to his … |
NHS in England | Closed | 15 Oct 2024 |
| P-003067 | A practice in the Oxfordshire area Mr A complained an inadequate examination of his son at the Health Centre led to a missed diagnosis, causing his … |
NHS in England | Closed | 15 Oct 2024 |
| P-003033 | Mid Cheshire Hospitals NHS Foundation Trust Ms D complained about ineffective pain relief during instrumental birth, invalid verbal consent for interventions, an unconsented episiotomy, incomplete information, … |
NHS in England | Partly upheld | 15 Oct 2024 |
| P-003058 | Care Quality Commission Mr and Mrs B complained the CQC failed to properly inspect a nursing home, act on intelligence, communicate effectively, follow … |
UK Government | Partly upheld | 15 Oct 2024 |
| P-003022 | Mid Cheshire Hospitals NHS Foundation Trust Mr R complained the Trust inappropriately discharged him instead of transferring him to a spinal unit, leading to delayed surgery … |
NHS in England | Closed | 15 Oct 2024 |
| P-003056 | An independent provider in the City of Peterborou… Mr A complained about delays in knee surgery, inadequate pain management, ineffective physiotherapy, and being pressured into buying a muscle … |
NHS in England | Closed | 15 Oct 2024 |
| P-003010 | Royal Devon University Healthcare NHS Foundation … Mr E complained the cardiology team inappropriately discharged him, that he was exposed to flu in poor conditions, and the … |
NHS in England | Closed | 14 Oct 2024 |
| P-003080 | Norfolk and Norwich University Hospitals NHS Foun… Mr A complained his wife was prematurely discharged from hospital without a care package or explanation, causing stress that accelerated … |
NHS in England | Closed | 14 Oct 2024 |
| P-003090 | University Hospitals of North Midlands NHS Trust Mrs M complained the Trust did not appropriately act on her mother's chest pains or blood test results, delayed an … |
NHS in England | Upheld | 14 Oct 2024 |