Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002746 | Cambridge University Hospitals NHS Foundation Tru… Ms A complains about the care and treatment her fiancé had from the Trust after his kidney and pancreas transplant … |
NHS in England | Upheld | 29 Jul 2024 |
| P-002812 | A practice in the Oldham area Mr O complains the Practice did not process his repeat prescription correctly causing a delay and leaving him without vital … |
NHS in England | Not upheld | 29 Jul 2024 |
| P-002747 | NHS England Mrs C complains NHS England’s independent review panel upheld East Sussex ICB’s decision that her late mother, Mrs A, was … |
NHS in England | Closed | 29 Jul 2024 |
| P-002771 | Dartford and Gravesham NHS Trust Ms W complains the Trust charged her for pregnancy tests without warning or being asked for payment in advance. She … |
NHS in England | Closed | 29 Jul 2024 |
| P-002770 | South West Yorkshire Partnership NHS Foundation T… Mr N complains that the Trust did not honour an agreed outcome of a local resolution meeting to arrange two … |
NHS in England | Closed | 28 Jul 2024 |
| P-002793 | University Hospitals Sussex NHS Foundation Trust Miss C complains about the care and treatment she had from the Trust's eye clinic between 2021 and 2023. She … |
NHS in England | Closed | 28 Jul 2024 |
| P-002796 | Hull University Teaching Hospitals NHS Trust Mr R complains that when his mother was in hospital in June 2022 the Trust ignored his status as Lasting … |
NHS in England | Closed | 28 Jul 2024 |
| P-002766 | South Central Ambulance Service NHS Foundation Tr… Miss M complains South Central Ambulance Service NHS Foundation Trust incorrectly categorised a 111 call made for her father when … |
NHS in England | Upheld | 28 Jul 2024 |
| P-002831 | Maidstone and Tunbridge Wells NHS Trust Miss C complains that her brother deteriorated while under the Trust’s care and that it did not provide a clear … |
NHS in England | Not upheld | 28 Jul 2024 |
| P-002768 | University Hospitals of Leicester NHS Trust Mr Y complains the Trust did not follow its Carers Charter during his mum’s hospital admission in October 2022. He … |
NHS in England | Closed | 28 Jul 2024 |
| P-002781 | University Hospitals Plymouth NHS Trust Ms A complains about the care and treatment provided to Miss A (her daughter) during her admission between 17 and … |
NHS in England | Closed | 28 Jul 2024 |
| P-002751 | The Hillingdon Hospitals NHS Foundation Trust Dr K complains about the care and treatment the Trust gave to his wife after she collapsed at home on … |
NHS in England | Upheld | 25 Jul 2024 |
| P-002800 | Cambridge University Hospitals NHS Foundation Tru… Mrs A is concerned her mother, Mrs B, was placed on a ventilator and kept on this throughout her admission. … |
NHS in England | Closed | 25 Jul 2024 |
| P-002817 | A practice in the East Riding of Yorkshire area Miss E complains on behalf of her father saying he went to the Practice complaining of chest pain, but it … |
NHS in England | Not upheld | 25 Jul 2024 |
| P-002816 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complains on behalf of her husband about the Trust's care and treatment of his heart condition between August … |
NHS in England | Partly upheld | 25 Jul 2024 |
| P-002769 | Northern Care Alliance NHS Foundation Trust Mrs E complained the Trust did not have an adequate surveillance plan in place following her care and treatment for … |
NHS in England | Partly upheld | 25 Jul 2024 |
| P-002805 | East of England Ambulance Service NHS Trust Mr G complains that between October and December 2019 doctors at the Practice and the Trust failed to identify his … |
NHS in England | Closed | 25 Jul 2024 |
| P-002822 | Office of the Public Guardian Mr O complains the Office of the Public Guardian took too long to process his Lasting Power of Attorney application. |
UK Government | Closed | 25 Jul 2024 |
| P-002760 | Royal Devon University Healthcare NHS Foundation … Mr R complains that during a hospital admission the Trust left his father in unclean bed sheets, gave him cold … |
NHS in England | Closed | 24 Jul 2024 |
| P-002799 | East Suffolk and North Essex NHS Foundation Trust Mrs L complains the East Suffolk and North Essex NHS Foundation Trust failed to diagnose her husband’s rare brain condition … |
NHS in England | Closed | 24 Jul 2024 |
| P-002801 | North West Anglia NHS Foundation Trust Mrs L complains the Trust failed to diagnose her husband’s stroke and inappropriately transferred him to another hospital. |
NHS in England | Closed | 24 Jul 2024 |
| P-002756 | Barts Health NHS Trust Mr A complains that the Trust did not take action on his scan results for nine months despite the family … |
NHS in England | Closed | 22 Jul 2024 |
| P-002813 | A practice in the Sandwell area Mrs A complains the Practice did not refer her to the orthopaedic service in September 2023. She also says when … |
NHS in England | Closed | 22 Jul 2024 |
| P-002808 | An independent provider in the City of Derby area Mrs A complains about the Trust's care and treatment in relation to her hysterectomy. |
NHS in England | Closed | 22 Jul 2024 |
| P-002865 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs M complains about the care her husband, Mr M, received from Queen Elizabeth Hospitals Kings Lynn NHS Foundation Trust … |
NHS in England | Partly upheld | 21 Jul 2024 |