Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005350 | Mid Cheshire Hospitals NHS Foundation Trust Complaint about delayed omeprazole prescription, failure to renew open access, poor communication, and staff being dismissive/aggressive during a complaints meeting … |
NHS in England | Closed | 6 May 2026 |
| P-005351 | A practice in the Cornwall area Complaint alleged inappropriate care and treatment for COPD/Asthma, including no health check, incorrect tests/inhaler, failed referral, and ignored symptoms between … |
NHS in England | Closed | 6 May 2026 |
| P-005342 | Stockport NHS Foundation Trust Complaint alleged the Trust missed identifying fractures on two occasions after a fall and failed to complete an MRI scan, … |
NHS in England | Closed | 5 May 2026 |
| P-005348 | South East Coast Ambulance Service NHS Foundation… Complaint alleged the Trust failed to adequately assess, diagnose, and treat her daughter, which she believes led to her daughter's … |
NHS in England | Closed | 5 May 2026 |
| P-005347 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Complaint alleged the Trust took too long to diagnose her friend with cancer and did not provide correct cancer treatment, … |
NHS in England | Not upheld | 5 May 2026 |
| P-005343 | A practice in the Buckinghamshire area Complaint alleged failure to inform her of her baby's eye swab results, failure to refer her for a painful lymph … |
NHS in England | Closed | 5 May 2026 |
| P-005346 | An independent provider in the Wiltshire area Complaint alleged unnecessary second ADHD assessment for her son, an incorrect diagnosis, and a lack of explanation for the decision, … |
NHS in England | Closed | 5 May 2026 |
| P-005341 | Children and Family Court Advisory and Support Se… Complaint alleged CAFCASS actions were not in his children's best interests, including not discussing a safeguarding report and influencing court … |
UK Government | Closed | 5 May 2026 |
| P-005345 | Calderdale and Huddersfield NHS Foundation Trust Complaint concerned substandard investigations, diagnosis, and treatment for an ear condition, and the Trust's failure to act appropriately after his … |
NHS in England | Closed | 5 May 2026 |
| P-005344 | A practice in the County Durham area Complaint alleged the Trust discharged his mother without a care plan and the Practice failed to recognise sepsis, misdiagnosed rhinitis, … |
NHS in England | Partly upheld | 5 May 2026 |
| P-005338 | University Hospitals Birmingham NHS Foundation Tr… Ms D complained a doctor performed an episiotomy without consent, forcibly removed her placenta, and gave stitches without pain relief … |
NHS in England | Closed | 4 May 2026 |
| P-005339 | Kingston and Richmond NHS Foundation Trust Mr A complained about a six-year delay in his hernia repair, anaesthesia issues, failure to drain hydrocele fluid, unqualified surgeons, … |
NHS in England | Closed | 4 May 2026 |
| P-005340 | King's College Hospital NHS Foundation Trust Mr and Miss F complained their mother's cancer diagnosis was delayed due to the Trust failing to arrange investigations/biopsy and … |
NHS in England | Not upheld | 4 May 2026 |
| P-005332 | The Royal Orthopaedic Hospital NHS Foundation Tru… Miss B complained her shoulder surgery was incorrectly performed and the Trust failed to offer further care for her ongoing … |
NHS in England | Closed | 30 Apr 2026 |
| P-005335 | Greater Manchester Mental Health NHS Foundation T… Mr G complained the Trust prematurely discharged him from their service, which exacerbated his post-traumatic stress disorder. |
NHS in England | Closed | 30 Apr 2026 |
| P-005336 | Avon and Wiltshire Mental Health Partnership NHS … Ms A complained the Trust failed to appropriately assess her daughter's suicide risk, provide social support, or safeguard her, which … |
NHS in England | Upheld | 30 Apr 2026 |
| P-005334 | East Sussex Healthcare NHS Trust Mrs T complained the Trust didn't offer steroids before her c-section, acted slowly when her son's oxygen was low, and … |
NHS in England | Closed | 30 Apr 2026 |
| P-005333 | Office of the Children's Commissioner Miss S complained the Children's Commissioner failed to investigate safeguarding concerns she raised in 2021 and did not treat her … |
UK Government | Closed | 30 Apr 2026 |
| P-005337 | A practice in the Cornwall area Mrs G alleged a GP practice failed to diagnose a collapsed nasal valve, provided inaccurate medical information, didn't chase results, … |
NHS in England | Closed | 30 Apr 2026 |
| P-005322 | A practice in the Arun area Miss C complained the Practice failed to investigate her mother's symptoms or communicate risks, and the Trust didn't inform the … |
NHS in England | Closed | 29 Apr 2026 |
| P-005319 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs N complained about delays in tests and medication, an erroneous high noradrenaline dose, and delayed reporting of the error, … |
NHS in England | Upheld | 29 Apr 2026 |
| P-005323 | HM Courts and Tribunals Service Mr X complained about an incorrect 25-day driving disqualification and the long delay by HMCTS in rectifying the error, which … |
UK Government | Closed | 29 Apr 2026 |
| P-005326 | Disclosure and Barring Service (DBS) DBS repeatedly issued incorrect basic certificates listing a spent conviction, leading to a lost job offer and significant legal fees … |
UK Government | Not upheld | 29 Apr 2026 |
| P-005318 | NHS England - Midlands and East (regional office) Mrs O complained about NHS England's decision to uphold the ICB's ruling that her aunt was ineligible for CHC funding … |
NHS in England | Closed | 29 Apr 2026 |
| P-005316 | Black Country Healthcare NHS Foundation Trust Miss U complained the Trust assigned multiple care coordinators, discharged her from support workers and a psychologist without warning, and … |
NHS in England | Partly upheld | 29 Apr 2026 |