Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005238 | An independent provider in the City of Brighton … Miss B complains about the spinal treatment she received from a musculoskeletal service between 2022 and 2023. She complains she … |
NHS in England | Not upheld | 26 Mar 2026 |
| P-005121 | University Hospitals of North Midlands NHS Trust Ms A complains about the care and treatment the Trust's gastroenterology team provided to her daughter over three admissions in … |
NHS in England | Closed | 26 Mar 2026 |
| P-005122 | An independent provider in the City of Brighton … Miss B complained that musculoskeletal services at the Trust did not provide appropriate spinal treatment between 2022 and 2023. She … |
NHS in England | Not upheld | 26 Mar 2026 |
| P-005123 | East and North Hertfordshire Teaching NHS Trust Mr O complains about the care and treatment provided to his father whilst in hospital. He says he was not … |
NHS in England | Closed | 26 Mar 2026 |
| P-005120 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs B complains about aspects of the care provided to her late mother, including a lack of assessments and investigations … |
NHS in England | Partly upheld | 26 Mar 2026 |
| P-005115 | A practice in the Leeds area Miss A complains about the Practice and the lack of action it took when she requested an ADHD referral for … |
NHS in England | Closed | 26 Mar 2026 |
| P-005118 | Driver and Vehicle Licensing Agency Mr D complains the DVLA have not adhered to a recommendation to award his daughter, Miss D, £400 due to … |
UK Government | Closed | 26 Mar 2026 |
| P-005119 | Mid Yorkshire Teaching NHS Trust Mr H complains about the care community nurses and the Trust provided to his wife, Mrs H, from 22 February … |
NHS in England | Partly upheld | 26 Mar 2026 |
| P-005117 | A practice in the Walsall area Mr B complains about aspects of care and treatment he received from the Practice between June 2023 and July 2024, … |
NHS in England | Closed | 26 Mar 2026 |
| P-005116 | Home Office Mr B complains the Windrush Compensation Scheme's failed to award compensation under the homelessness category. The WCS refused to comply … |
UK Government | Closed | 26 Mar 2026 |
| P-005114 | Sheffield Teaching Hospitals NHS Foundation Trust Mr I complains the Trust failed to review his medication when he raised concerns that one of the medication had … |
NHS in England | Closed | 26 Mar 2026 |
| P-005105 | University Hospitals Dorset NHS Foundation Trust Mrs O complains about the care the Trust provided to her late-mother, Mrs R in April 2024. Mrs O says … |
NHS in England | Partly upheld | 25 Mar 2026 |
| P-005103 | Department for Work and Pensions Mrs C complains HMRC wrongly did not reinstate her tax credits from September 2021 to December 2024. Mrs C also … |
UK Government | Closed | 25 Mar 2026 |
| P-005104 | Criminal Injuries Compensation Authority (CICA) Mr G complains about the actions of the CICA from February 2021 to June 2023. Mr G says CICA failed … |
UK Government | Closed | 25 Mar 2026 |
| P-005106 | Home Office Miss G complains the Home Office’s WCS failed to properly consider the evidence she provided as part of her Close … |
UK Government | Closed | 25 Mar 2026 |
| P-005107 | HM Courts and Tribunals Service Mr X complains that HMCTS did not respond to an email he sent until eight months later, in which he … |
UK Government | Closed | 25 Mar 2026 |
| P-005112 | Northumbria Healthcare NHS Foundation Trust Mr G complains about his mother’s care and treatment in July 2023. He complains the Trust did not provide his … |
NHS in England | Upheld | 25 Mar 2026 |
| P-005102 | A practice in the Bournemouth, Christchurch and P… Mr K and Miss G complain that the Practice did not do enough to investigate Mr K’s symptoms, so there … |
NHS in England | Upheld | 25 Mar 2026 |
| P-005113 | Blackpool Teaching Hospitals NHS Foundation Trust Miss R complains that in September 2022 Lancashire and South Cumbria NHS Foundation Trust gave her mother, Mrs R, flupentixol … |
NHS in England | Closed | 25 Mar 2026 |
| P-005096 | Dartford and Gravesham NHS Trust Mrs A complains about her father's care and treatment during his hospital admission in March 2024. She complains the Trust … |
NHS in England | Partly upheld | 25 Mar 2026 |
| P-005110 | An independent provider in the Manchester area Mr G complains the Organisation did not identify he had a stone in his common bile duct during an ultrasound. |
NHS in England | Not upheld | 25 Mar 2026 |
| P-005099 | Prisons and Probation Ombudsman Mr K complains the Prisons and Probation Ombudsman (PPO) failed to properly investigate his complaint. |
UK Government | Closed | 25 Mar 2026 |
| P-005111 | South Tees Hospitals NHS Foundation Trust Mr B complains about the Trust's decision to discharge his mother, Mrs C from its urology services on 1 April … |
NHS in England | Not upheld | 25 Mar 2026 |
| P-005097 | Advisory, Conciliation and Arbitration Service (A… Ms N complains ACAS refused to open a new Early Conciliation (EC) certificate on 10 December 2024 and did not … |
UK Government | Closed | 25 Mar 2026 |
| P-005100 | An independent provider in the City of Brighton … Mrs S complains in November 2023 the Trust made an incorrect referral to a private provider (Hospital A), for knee … |
NHS in England | Upheld | 25 Mar 2026 |