Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
AI-generated summary Mr D complained HMCTS failed to process court transcriptions, mishandled a C2 application, refused an ambulance, failed to action a reasonable adjustment request, and wrongly deleted information in a SAR.
AI-generated summary Dr Q complained the Charity Commission failed to properly investigate his concerns about a charity, including bullying, financial mismanagement, and unfair job advertising practices.
AI-generated summary Mr E complained the HSE failed to properly investigate his concerns about asbestos-related work at his home, specifically by not visiting or taking action against his landlord.
AI-generated summary Ms A complained two practices failed to carry out appropriate diabetes testing, follow lab recommendations, and hospital advice. She alleged this caused her severe symptoms for three years.
AI-generated summary Miss O complained an independent mental health provider failed to communicate properly or provide adequate support during titration, leading to her unfair discharge without medication or support.
AI-generated summary Mr A complained the Practice failed to arrange an X-ray for his mother's rib pain, leading to delayed cancer diagnosis, misdiagnosed vertigo, and made an inappropriate safeguarding referral.
AI-generated summary Mrs F complained the Trust focused on Mr F's previous cancer recurrence, failing to adequately investigate other symptoms in April 2024, which delayed a new cancer diagnosis.
AI-generated summary Mrs W complained her GP practice denied her legal 'Right to Choose' an NHS-funded private autism assessment, referring her to a local service instead.
AI-generated summary Mr O complained the Trust missed multiple opportunities to diagnose and treat his wife's neutropenic sepsis between 1 and 3 May 2023, which he believes led to her premature death.
AI-generated summary Mrs F complained the Trust did not escalate her father's breathing difficulties, administered saline nebulisers inappropriately, and failed to regularly review him, leading to bedsores.
AI-generated summary Mrs D complained about various failings in her mother's care, including delayed assessment, poor communication, failure to diagnose cancer, inadequate care, and unsafe discharge.
AI-generated summary Miss Q complained the Trust failed to investigate, diagnose, or treat her father's potential cancer symptoms and delayed a rapid access referral, tragically leading to his death.
AI-generated summary Mrs K alleged her brother, Mr L, was inappropriately discharged from hospital on four occasions without considering his condition or care plan. She also claimed a failure to diagnose a pulmonary embolism led to his death.
AI-generated summary Miss B complained multiple Trusts failed to respond to her son’s symptoms, clarify care responsibility, provide consistent neurology oversight, or give clear discharge guidance, causing prolonged pain and distress.
AI-generated summary Mrs B complained about poor skin care, hygiene, and repositioning for her husband, Mr B, exacerbated by his dementia, which led to gangrene and significant pain before his death.
AI-generated summary Mrs R complained NHS England’s Independent Review Panel wrongly found her mother ineligible for NHS continuing care and the IRP Chair failed to properly address further evidence.
AI-generated summary Mr H complained HMRC’s consolatory payment for misadvice leading to share sales was insufficient, not covering all lost shares and dividends. He alleged HMRC did not follow its own redress guidance.
AI-generated summary Mr O complained it was unclear who decided to place his mother on a pain-management pathway instead of investigating symptoms, leading to a delayed cancer diagnosis and prolonged suffering.
AI-generated summary Mrs D complained the Trust placed a Do Not Attempt Cardiopulmonary Resuscitation (DNACPR) decision and later an Allow Natural Death (AND) decision for her husband without his or the family's consent.
AI-generated summary Miss Y complained the Trust denied a second opinion, wrongly diagnosed her kidney stone size, prolonging pain, and that PALS delayed responding to her concerns, causing distress.
AI-generated summary Miss E complained the Trust treated her brother with lithium for bipolar disorder without obtaining past health records or following guidelines. Additionally, no next of kin was recorded, contributing to his death.
AI-generated summary Mr A complained about incorrect referrals, delays in receiving perinatal mental health assessment and treatment, and being misled about discharge, causing significant distress and private healthcare costs.
AI-generated summary Mrs E complained the Trust gave her husband an overdose of mannitol, which she believed led to severe pain, acute kidney injury, and prevented further treatment. She also alleged delayed scan results.
AI-generated summary Mrs O complained about delayed chemotherapy, poor departmental collaboration, inappropriate appointments, lack of family updates, and poor end-of-life care for her mother, causing unnecessary pain and distress.
AI-generated summary Mr G complained HMCTS sent him an incorrect court order, causing distress and legal costs, and then failed to properly reimburse these costs during the complaint process.