Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003023 | A practice in the Stratford-on-Avon area (GP Surg… Removal from GP lists and restricted access to Trust services impacted her son’s care, putting his health at risk and … |
NHS in England | Closed | 30 Oct 2024 |
| P-003020 | University Hospital Southampton NHS Foundation Tr… Trust wrongly rejected two adult mental health referrals for Miss R, leading to her continued experience of seizures, headaches, and … |
NHS in England | Partly upheld | 30 Oct 2024 |
| P-003095 | Ashford and St Peter's Hospitals NHS Foundation T… Mr E complained doctors failed to provide appropriate support after discharge and inadequately treated his mother's significant health problems, including … |
NHS in England | Partly upheld | 29 Oct 2024 |
| P-003060 | Child Maintenance Service (CMS) CSA and CMS failed to use powers to secure child maintenance debt owed since 1993, ignored communications, and risked a … |
UK Government | Closed | 29 Oct 2024 |
| P-003051 | Medway NHS Foundation Trust Father's cancer was not picked up during an 11-week inpatient stay, he was discharged severely dehydrated, and there was poor … |
NHS in England | Partly upheld | 29 Oct 2024 |
| P-003039 | Bradford Teaching Hospitals NHS Foundation Trust Ms A complained that during gallstone removal, her pancreas was damaged, leading to incorrect discharge, a large pancreatic cyst, and … |
NHS in England | Closed | 28 Oct 2024 |
| P-003046 | South East London Integrated Care Board Miss R complained the ICB failed to diagnose her with ADHD in 2006. This caused difficulties at school, mental struggles, … |
NHS in England | Closed | 28 Oct 2024 |
| P-003091 | Mid and South Essex NHS Foundation Trust Mr L and Mrs M complained the Trust inappropriately discharged their daughter with sepsis, leading to her death. They also … |
NHS in England | Closed | 28 Oct 2024 |
| P-003092 | Barts Health NHS Trust Mr O complained the Trust failed to facilitate his baby's delivery, alleging the doctor was unprepared. This led to the … |
NHS in England | Closed | 28 Oct 2024 |
| P-003061 | HM Courts and Tribunals Service Mr O complained HMCTS failed to seal an order to a debtor's bank account and delayed correcting the mistake. This … |
UK Government | Closed | 24 Oct 2024 |
| P-003065 | Royal Cornwall Hospitals NHS Trust Miss E complained the Trust failed to provide her mother with correct nutrition, dental care, or treat her delirium during … |
NHS in England | Closed | 24 Oct 2024 |
| P-003016 | A practice in the City of Southampton area Ms E complained the Practice failed to support her autism assessment referral, including providing insufficient information and not referring appropriately. … |
NHS in England | Closed | 24 Oct 2024 |
| P-003053 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs T complained the Trusts provided inadequate care to her husband, including delayed detention, insufficient nutrition, and unconsented ECT. She … |
NHS in England | Closed | 23 Oct 2024 |
| P-003097 | Isle of Wight NHS Trust Mrs H complained GPs neglected her mother's care and refused home visits post-cancer diagnosis. She also alleged cancer nurses left … |
NHS in England | Closed | 23 Oct 2024 |
| P-003044 | HM Passport Office Ms E complained HM Passport Office's online passport application form could not accommodate her daughter's full name, forcing a more … |
UK Government | Closed | 23 Oct 2024 |
| P-003041 | A practice in the Gateshead area Mrs L complained the Practice did not take her concerns about increasing pain and growth of a lipoma seriously. This … |
NHS in England | Closed | 23 Oct 2024 |
| P-003079 | Guy's and St Thomas' NHS Foundation Trust Mr P complained about a nurse's mishandling and improper reinsertion of his daughter's tube. He believed this caused her deterioration … |
NHS in England | Closed | 23 Oct 2024 |
| P-003012 | St George's University Hospitals NHS Foundation T… Miss P complained the Trust inappropriately kept her mother in hospital, failed to provide adequate hydration/nutrition and skin care. She … |
NHS in England | Upheld | 23 Oct 2024 |
| P-003027 | Walsall Healthcare NHS Trust Mr L complained about a lack of follow-up on his partner's cancer diagnosis, poor communication, absence of a care plan, … |
NHS in England | Closed | 23 Oct 2024 |
| P-003043 | Birmingham Community Healthcare NHS Foundation Tr… Mrs E complained the Trust held meetings and made epilepsy treatment decisions for her son without her presence or seeing … |
NHS in England | Closed | 22 Oct 2024 |
| P-003070 | Manchester University NHS Foundation Trust Mrs D complained the Trust delayed acting on symptoms, exploring treatment options, and performing an echocardiogram for her father, Mr … |
NHS in England | Partly upheld | 22 Oct 2024 |
| P-003075 | An independent provider in the Halton area Ms K complained a nurse failed to check for pregnancy before a contraceptive implant in November 2020. She also alleged … |
NHS in England | Closed | 22 Oct 2024 |
| P-003018 | A practice in the Hertfordshire area Miss A complained the Practice failed to give her ANA test results in February 2024, causing stress and anxiety, and … |
NHS in England | Closed | 22 Oct 2024 |
| P-003017 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs O complained a consultant provided incorrect eye treatment and monitoring in 2021, causing sight loss. In 2022, a different … |
NHS in England | Closed | 22 Oct 2024 |
| P-003015 | West Hertfordshire Teaching Hospitals NHS Trust Mrs E complained the Trust failed to assess her symptoms, diagnose PoTS, and provide follow-up appointments, causing diagnosis and treatment … |
NHS in England | Closed | 22 Oct 2024 |