Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002846 | NHS England Mrs A complains about her father’s continuing healthcare (CHC) consideration by NHS England (NHSE). NHSE upheld Lancashire & South Cumbria … |
NHS in England | Closed | 4 Aug 2024 |
| P-002850 | East Midlands Ambulance Service NHS Trust Mrs P complains of a six-hour delay between the ambulance arriving at hospital and her father being handed over to … |
NHS in England | Upheld | 1 Aug 2024 |
| P-002825 | Cambridge University Hospitals NHS Foundation Tru… Miss E complained hospital ward staff handled her sister roughly when she was asleep. Miss E says her sister felt … |
NHS in England | Closed | 31 Jul 2024 |
| P-002904 | Leeds Teaching Hospitals NHS Trust Mrs O complains about how the Trust cared for her father in January 2022. She complains about the lack of … |
NHS in England | Closed | 31 Jul 2024 |
| P-002834 | United Lincolnshire Hospitals NHS Trust Mrs Z complains that the Trust failed to diagnose her mother's cancer or to manage her pain. |
NHS in England | Closed | 31 Jul 2024 |
| P-002829 | London Ambulance Service NHS Trust Mrs B complains the Ambulance Service delayed answering her 999 call and it took paramedics too long to arrive at … |
NHS in England | Not upheld | 31 Jul 2024 |
| P-002871 | Central and North West London NHS Foundation Trust Miss E complains the Trust should not have discharged her, failed to provide adequate psychiatric treatment, did not provide her … |
NHS in England | Closed | 31 Jul 2024 |
| P-002898 | Chesterfield Royal Hospital NHS Foundation Trust Mr M complains on behalf of his daughter that Chesterfield Royal Hospital NHS Foundation Trust diagnosed her with autism incorrectly … |
NHS in England | Closed | 31 Jul 2024 |
| P-002893 | Health and Safety Executive Mr L complains the HSE did not investigate his son's accident at work. |
UK Government | Closed | 31 Jul 2024 |
| P-002819 | Companies House Mr F complains that Companies House failed to provide him with a reasonable adjustment while he was filing his company … |
UK Government | Closed | 30 Jul 2024 |
| P-002779 | Cumbria, Northumberland, Tyne And Wear Area Team Mrs K complains about the long waiting time to be seen in a gender identity clinic. |
NHS in England | Closed | 30 Jul 2024 |
| P-002767 | Hampshire and Isle of Wight Integrated Care Board Mrs A complains the Hampshire and Isle of Wight Integrated Care Board did not ensure her son had the mental … |
NHS in England | Closed | 30 Jul 2024 |
| P-002741 | University Hospitals of Leicester NHS Trust Mrs A complains about the care provided to her mother from 20 May to 24 May 2022 and 8 June … |
NHS in England | Partly upheld | 30 Jul 2024 |
| P-002806 | Guy's and St Thomas' NHS Foundation Trust Mr C complains about the care and treatment his son had in July and August 2023. He complains his son … |
NHS in England | Closed | 30 Jul 2024 |
| P-002752 | A practice in the City of Derby area Mr and Mrs R complain about the care and treatment the Trust provided during Mrs R's pregnancy and the birth. … |
NHS in England | Partly upheld | 30 Jul 2024 |
| P-003285 | Warrington and Halton Hospitals NHS Foundation Tr… Miss E complains about the Trust’s treatment during her labour in October 2021. She complains staff ignored her wishes and … |
NHS in England | Upheld | 30 Jul 2024 |
| P-002795 | Cornwall and Isles of Scilly Integrated Care Board Mr O complains the Cornwall and Isles of Scilly Integrated Care Board incorrectly declined a positive Continuing Healthcare checklist completed … |
NHS in England | Closed | 30 Jul 2024 |
| P-002814 | A dental practice in the City of Brighton and Ho… Ms A complains the Practice failed to investigate her complaints of sensitive teeth and inappropriately gave her antibiotics. |
NHS in England | Partly upheld | 29 Jul 2024 |
| P-002763 | Lancashire Teaching Hospitals NHS Foundation Trust Miss T complains staff at the Trust did not keep her mother adequately hydrated, check her pressure areas and keep … |
NHS in England | Partly upheld | 29 Jul 2024 |
| P-002754 | NHS England Mr P complains about NHS England’s IRP decision to uphold that Mrs P was not eligible for CHC funding. |
NHS in England | Closed | 29 Jul 2024 |
| P-002784 | A practice in the Doncaster area Mr F complains the Trust discharged his mother from hospital in November 2022 for end of life care but did … |
NHS in England | Not upheld | 29 Jul 2024 |
| P-002802 | University Hospitals of Leicester NHS Trust Mrs F complains about the Trust’s failure to diagnose her late mother, Mrs G, with cancer in a timely way. |
NHS in England | Upheld | 29 Jul 2024 |
| P-002803 | Northern Care Alliance NHS Foundation Trust Mrs A is concerned about the way staff implemented a Deprivation of Liberty Safeguards (DoLS) for her mother. She is … |
NHS in England | Not upheld | 29 Jul 2024 |
| P-002761 | A practice in the Hackney area Miss P complains about how the Practice cared for her mother. She says it stopped medication rather than reduce it … |
NHS in England | Closed | 29 Jul 2024 |
| P-002743 | Barnsley Hospital NHS Foundation Trust Mr L complains the Trust incorrectly decided his mother was fit for discharge. Mr L says the Trust did not … |
NHS in England | Closed | 29 Jul 2024 |