Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002835 | A practice in the Essex area Mrs P complains the Practice did not do enough when her husband had ongoing gastrointestinal symptoms before he was later … |
NHS in England | Closed | 14 Aug 2024 |
| P-003045 | Care Quality Commission Dr C explains that after the coroner’s inquest concluded, more information came to light and she raised concerns with the … |
UK Government | Upheld | 14 Aug 2024 |
| P-002860 | Office of Qualifications and Examinations Regulat… Mr O complains that the grade boundaries for his Animal Management exams in March 2023 were unfairly raised to pre-pandemic … |
UK Government | Closed | 14 Aug 2024 |
| P-002845 | Department for Work and Pensions Mrs C complains that it took Child Maintenance Service too long to calculate her maintenance payment in September 2022. |
UK Government | Closed | 14 Aug 2024 |
| P-002853 | A practice in the City of Bristol area Miss F complains a GP misdiagnosed her mother’s symptoms and did not arrange suitable investigations or treatment, which contributed to … |
NHS in England | Closed | 13 Aug 2024 |
| P-002890 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mr A complained about his care for a urinary tract infection and sepsis after his admission by ambulance to A&E. |
NHS in England | Closed | 13 Aug 2024 |
| P-002897 | North Tees and Hartlepool NHS Foundation Trust Ms K complains about the care and treatment North Tees and Hartlepool NHS Foundation Trust provided to her mother, Mrs … |
NHS in England | Closed | 13 Aug 2024 |
| P-002788 | University Hospitals of Leicester NHS Trust Ms S complains about the care and treatment her son received when he was admitted to hospital with unexplained neurological … |
NHS in England | Closed | 13 Aug 2024 |
| P-002873 | Wrightington, Wigan and Leigh Teaching Hospitals … Mrs T complains that the Trust failed to take account of her husband’s history of peptic ulcers when he was … |
NHS in England | Closed | 12 Aug 2024 |
| P-002884 | UK Visas and Immigration (UKVI) Dr O complains UKVI refused to refund the fees he had paid for three indefinite leave to remain applications despite … |
UK Government | Closed | 11 Aug 2024 |
| P-002841 | Shrewsbury and Telford Hospital NHS Trust Mr W complains the Trust did not appropriately treat his wife for food poisoning before her death. |
NHS in England | Partly upheld | 11 Aug 2024 |
| P-002903 | Sheffield Teaching Hospitals NHS Foundation Trust Mr K complains about the care and treatment provided to his sister. He complains the Practice failed to recognise the … |
NHS in England | Partly upheld | 11 Aug 2024 |
| P-002896 | A practice in the Tameside area Miss H complains on behalf of herself and her son that the Trust did not diagnose his pyloric stenosis in … |
NHS in England | Closed | 11 Aug 2024 |
| P-002886 | Devon Partnership NHS Trust Ms I complains about the long waiting list to be seen at the gender identity clinic at Devon Partnership NHS … |
NHS in England | Closed | 8 Aug 2024 |
| P-002838 | A practice in the North West London area Miss A complains about the care provided to her mother, Mrs B, by the Practice for her cough symptoms between … |
NHS in England | Closed | 8 Aug 2024 |
| P-002883 | A practice in the Solihull area Miss A complains the Practice failed to identify that she had a lump in her breast at an appointment in … |
NHS in England | Closed | 8 Aug 2024 |
| P-002899 | Liverpool University Hospitals NHS Foundation Tru… Mr U complained about his care and discharge from the Trust. He says that the Trust gave him too much … |
NHS in England | Closed | 7 Aug 2024 |
| P-002876 | Warrington and Halton Hospitals NHS Foundation Tr… Mr P complains about the care he received at the Trust during an admission in November 2022. He complains staff … |
NHS in England | Partly upheld | 7 Aug 2024 |
| P-002863 | Homerton Healthcare NHS Foundation Trust Mrs L complains about aspects of the care and treatment clinicians at a hospital gave to her mother. She is … |
NHS in England | Partly upheld | 7 Aug 2024 |
| P-002861 | University Hospitals Sussex NHS Foundation Trust Miss and Mrs Q complain that staff stopped Mr Q's medication and delayed in setting up a syringe driver when … |
NHS in England | Closed | 6 Aug 2024 |
| P-002880 | Bedfordshire Hospitals NHS Foundation Trust Miss Y complains the Trust delayed in diagnosing her mother's fractured pelvis, about poor management of a gastric bleed and … |
NHS in England | Closed | 6 Aug 2024 |
| P-002907 | South Central Ambulance Service NHS Foundation Tr… Miss A complains about the lack of care the Trust gave to her son in April 2023.She says the ambulance … |
NHS in England | Closed | 5 Aug 2024 |
| P-002895 | Northumbria Healthcare NHS Foundation Trust Mrs O complains the Trust did not refer her for an early pregnancy scan, or tell her she could self-refer … |
NHS in England | Upheld | 5 Aug 2024 |
| P-002851 | A practice in the Birmingham area Dr F complains the Practice and the Trust failed to spot the signs of sepsis in his 14-month-old son, who … |
NHS in England | Closed | 4 Aug 2024 |
| P-002870 | Nottinghamshire Healthcare NHS Foundation Trust Mr E complains the Trust neglected his mental health care between December 2022 and April 2024. |
NHS in England | Closed | 4 Aug 2024 |