Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003158 | Croydon Health Services NHS Trust Ms P complained about her father's care at two Trusts, citing poor dialysis, lack of food/drink, inadequate communication, and two … |
NHS in England | Closed | 7 Nov 2024 |
| P-003112 | A practice in the Solihull area Mr A complained the Practice failed to diagnose deep vein thrombosis (DVT) in his leg, which progressed to a pulmonary … |
NHS in England | Closed | 7 Nov 2024 |
| P-003154 | Milton Keynes University Hospital NHS Foundation … Miss A complained the Trust misdiagnosed her appendicitis, discharged her without proper treatment or pain relief, and delayed care upon … |
NHS in England | Partly upheld | 6 Nov 2024 |
| P-003130 | University Hospitals of Derby and Burton NHS Foun… Mr O complained the Trust failed to diagnose a blackthorn stuck in his right wrist, delaying treatment and surgery, which … |
NHS in England | Upheld | 6 Nov 2024 |
| P-003152 | Cambridge University Hospitals NHS Foundation Tru… Ms A complained about multiple aspects of the Trust's care for her son's Crohn's disease diagnosis and treatment, alleging misdiagnosis … |
NHS in England | Closed | 6 Nov 2024 |
| P-003139 | Home Office Mrs E complained the Windrush Compensation Scheme inconsistently considered her hardship regarding a citizenship application she shouldn't have needed, causing … |
UK Government | Closed | 6 Nov 2024 |
| P-003128 | University Hospitals of North Midlands NHS Trust Dr E complained about her father's care, Mr U, including long waits, delayed collapsed lung diagnosis, lack of monitoring, and … |
NHS in England | Closed | 6 Nov 2024 |
| P-003165 | Guy's and St Thomas' NHS Foundation Trust Mr L complained a physiotherapist failed to use two-person assistance to move his mother and lied about a fall, which … |
NHS in England | Closed | 5 Nov 2024 |
| P-003119 | Bristol, North Somerset and South Gloucestershire… Mr K complained the ICB lost his Independent Funding Request for NHS dental work, causing a two-year delay, pain from … |
NHS in England | Closed | 5 Nov 2024 |
| P-003155 | Manchester University NHS Foundation Trust Mrs A complained the Trust incorrectly recorded her heart diagnosis in her medical records after an echocardiogram, potentially invalidating insurance … |
NHS in England | Closed | 5 Nov 2024 |
| P-003157 | Chelsea and Westminster Hospital NHS Foundation T… Ms J complained doctors misdiagnosed her husband with post-COVID complications, delaying his organising pneumonia diagnosis and treatment, which she believes … |
NHS in England | Not upheld | 4 Nov 2024 |
| P-003104 | An independent provider in the Colchester area Miss A complained the Service wrongly decided she did not meet criteria for a full ADHD assessment due to inappropriate … |
NHS in England | Closed | 4 Nov 2024 |
| P-003153 | A practice in the Oadby and Wigston area Mr A complained the GP Practice failed to visit his brother after hospital discharge, leading to his death, and recorded … |
NHS in England | Not upheld | 1 Nov 2024 |
| P-003082 | Norfolk and Norwich University Hospitals NHS Foun… Norfolk Trust delayed treatment, gave incorrect antibiotics, and discharged his partner too soon. Queen Elizabeth Trust provided poor nursing care, … |
NHS in England | Closed | 31 Oct 2024 |
| P-003052 | UK Visas and Immigration (UKVI) Mr B complained about UKVI's excessive delay in completing an Administrative Review of his visa application, which impacted his employment, … |
UK Government | Closed | 31 Oct 2024 |
| P-003014 | University Hospitals Birmingham NHS Foundation Tr… Trust failed to identify Mrs L's right leg was shorter after hip surgery, leading to mobility issues, falls, and impacting … |
NHS in England | Closed | 31 Oct 2024 |
| P-003083 | George Eliot Hospital NHS Trust Staff delayed checking preoperative samples, discharged partner without treatment for a broken hip, gave no condition updates, prohibited family visits, … |
NHS in England | Closed | 31 Oct 2024 |
| P-003038 | Mid and South Essex NHS Foundation Trust Trust did not appropriately assess Miss T's symptoms or call her MS nurse during ED visits, delaying infection diagnosis and … |
NHS in England | Closed | 31 Oct 2024 |
| P-003089 | Kingston Hospital NHS Foundation Trust Dr X complained about the care and treatment the Trust provided to her daughter over the period 2015-2020. |
NHS in England | Closed | 31 Oct 2024 |
| P-003073 | Torbay and South Devon NHS Foundation Trust Trust failed to provide effective, consultant-led care, follow care pathways, undertake timely blood tests, account for underlying conditions, or provide … |
NHS in England | Closed | 31 Oct 2024 |
| P-003068 | Walsall Healthcare NHS Trust Wolverhampton Trust failed to prevent father's bowel impaction and bedsores, did not use IV painkillers, and made inappropriate discharge arrangements. … |
NHS in England | Closed | 31 Oct 2024 |
| P-003059 | A practice in the South Holland area Practice failed to carry out appropriate tests for his wife's symptoms. Trust inappropriately placed a tube and performed chest physiotherapy … |
NHS in England | Closed | 31 Oct 2024 |
| P-003013 | NHS England NHS England's review panel wrongly upheld Mrs T's ineligibility for CHC funding, causing family to pay for care. ICB poorly … |
NHS in England | Closed | 30 Oct 2024 |
| P-003035 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Trust failed to section daughter, implement family communication policies, follow guidelines, and handle Local After Action Review/complaints, making her death … |
NHS in England | Closed | 30 Oct 2024 |
| P-003086 | Chesterfield Royal Hospital NHS Foundation Trust Staff left her father alone when at risk of falling, leading to falls and a brain bleed. His CT scan … |
NHS in England | Closed | 30 Oct 2024 |