Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002869 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs O complains about lack of care from the Trust for her endometriosis. |
NHS in England | Closed | 27 Aug 2024 |
| P-002881 | A practice in the Warwick area Mr A complains about the care and treatment the Practice gave to his father from August to December 2023. |
NHS in England | Closed | 26 Aug 2024 |
| P-002879 | A dental practice in the Leicestershire area Mrs U complains the Practice made her dentures that did not fit properly and were uncomfortable to wear. |
NHS in England | Closed | 26 Aug 2024 |
| P-002836 | The Clatterbridge Cancer Centre NHS Foundation Tr… Mrs H complains about the delay in the diagnosis and treatment of her husband's cancer. |
NHS in England | Not upheld | 26 Aug 2024 |
| P-002894 | Northern Care Alliance NHS Foundation Trust Mr H complains the Trust downgraded the urgent referral sent by his GP without any consultation with him. He also … |
NHS in England | Closed | 26 Aug 2024 |
| P-002902 | County Durham and Darlington NHS Foundation Trust Mrs G complains staff delayed referring her husband for consideration of medication for his pulmonary fibrosis. She also complains about … |
NHS in England | Closed | 22 Aug 2024 |
| P-002905 | University Hospitals Dorset NHS Foundation Trust Mr and Mrs B complain about the Trust's care and communication when their first trimester scan showed abnormalities. They are … |
NHS in England | Partly upheld | 22 Aug 2024 |
| P-002877 | University Hospitals Birmingham NHS Foundation Tr… Mrs T complains about the care and treatment provided by the Trust to her father between October and November 2021. |
NHS in England | Partly upheld | 22 Aug 2024 |
| P-002840 | Barts Health NHS Trust Mr A complains about how the Trust cared for his mother. He complains about its treatment and its communication. |
NHS in England | Closed | 22 Aug 2024 |
| P-002839 | Barts Health NHS Trust Mrs R complained about the care and treatment the Trust gave her husband in January 2021. She said the Trust … |
NHS in England | Upheld | 21 Aug 2024 |
| P-002882 | West Midlands Ambulance Service University NHS Fo… Mrs M complains that her mother suffered a leg injury because of failings in her care while she was being … |
NHS in England | Closed | 21 Aug 2024 |
| P-003164 | Department for Work and Pensions Mr G complains DWP failed to adequately communicate the change in pension legislation from the Pensions Act relating to the … |
UK Government | Partly upheld | 21 Aug 2024 |
| P-002843 | County Durham and Darlington NHS Foundation Trust Mrs U complains about the care and treatment she received for her neck and head pain symptoms when attending the … |
NHS in England | Closed | 20 Aug 2024 |
| P-002858 | A dental practice in the Lincolnshire area Mr A complains that his dentist incorrectly diagnosed him as needing a filling without taking an x-ray, then refused to … |
NHS in England | Closed | 20 Aug 2024 |
| P-002864 | A practice in the Cornwall area Miss V complains the Practice did not get her informed consent before doing a smear test. |
NHS in England | Closed | 19 Aug 2024 |
| P-002990 | University Hospitals Dorset NHS Foundation Trust Mr D complains about the care and treatment given to his wife. He complains about delays, failure to recognise symptoms, … |
NHS in England | Partly upheld | 19 Aug 2024 |
| P-002892 | Guy's and St Thomas' NHS Foundation Trust Mr R complains about how the Trust cared for his wife. He says doctors did not tell him how serious … |
NHS in England | Closed | 19 Aug 2024 |
| P-002847 | Birmingham and Solihull Integrated Care Board Miss N complains Birmingham and Solihull Integrated Care Board (ICB) has not made the service improvements it said it would … |
NHS in England | Upheld | 19 Aug 2024 |
| P-002891 | A practice in the North Tyneside area Miss P complains it took her GP over a year to refer her for investigations for weakness in her arm. |
NHS in England | Closed | 18 Aug 2024 |
| P-002888 | Dartford and Gravesham NHS Trust Mr R complains staff at the Trust wrongly put his mum on end-of-life care. |
NHS in England | Closed | 18 Aug 2024 |
| P-002885 | East Kent Hospitals University NHS Foundation Tru… Dr M complained about the care the Trust provided to her husband who had COVID-19. This included issues with transfer … |
NHS in England | Closed | 18 Aug 2024 |
| P-002857 | Herefordshire and Worcestershire Health and Care … Mr A complains about the Adult Mental Health Team at the Trust. He specifically complains he was misdiagnosed with a … |
NHS in England | Partly upheld | 15 Aug 2024 |
| P-002844 | A dental practice in the High Peak area Mrs P complains the dental practice incorrectly diagnosed her with an infection, should not have prescribed her with antibiotics and … |
NHS in England | Closed | 15 Aug 2024 |
| P-002772 | HM Revenue and Customs Ms A complains to us about the actions of HMRC in charging interest on her 2020-2021 Corporation Tax. She says … |
UK Government | Closed | 15 Aug 2024 |
| P-002842 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs A complains about the care the Trust's respiratory ward gave to her father in December 2021. |
NHS in England | Closed | 15 Aug 2024 |