Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003123 | Oxleas NHS Foundation Trust Mr A complained the Trust transferred him back to prison without properly considering his mental health, alleging misdiagnosis, lack of … |
NHS in England | Closed | 19 Nov 2024 |
| P-003175 | East Suffolk and North Essex NHS Foundation Trust Miss R complained the Trust administered morphine to her mother despite knowing of an allergy, provided poor emergency care, and … |
NHS in England | Closed | 19 Nov 2024 |
| P-003121 | Cheshire and Wirral Partnership NHS Foundation Tr… Mr R complained the Trust stopped his Clozapine medication without an alternative plan, ignoring concerns and causing a severe 'rebound … |
NHS in England | Closed | 19 Nov 2024 |
| P-003099 | The Christie NHS Foundation Trust Mr P complained about inadequate follow-up visual checks for his wife's cancer, and the Trust's failure to investigate a blockage … |
NHS in England | Partly upheld | 18 Nov 2024 |
| P-003171 | A practice in the Brent area Ms F complained about severe shoulder pain and injury (SIRVA) after a tetanus vaccination due to excessive pressure, and the … |
NHS in England | Closed | 18 Nov 2024 |
| P-003133 | Torbay and South Devon NHS Foundation Trust Mrs H complained district nurses failed to identify and escalate her mother's infected leg wound, leading to sepsis, organ damage, … |
NHS in England | Closed | 18 Nov 2024 |
| P-003173 | Northumbria Healthcare NHS Foundation Trust Mrs E complained her mother fell from a hospital bed, breaking a rib, and the Trust failed to inform her, … |
NHS in England | Closed | 18 Nov 2024 |
| P-003137 | St George's University Hospitals NHS Foundation T… Mrs A complained the Trust provided inappropriate Total Parenteral Nutrition (TPN) care, including incorrectly stopping treatment and supplying wrong bags, … |
NHS in England | Closed | 14 Nov 2024 |
| P-003134 | University Hospitals of Liverpool Group Mrs A complained the Trust lacked a sufficient falls plan, leading to her brother's fatal fall. She also alleged insufficient … |
NHS in England | Not upheld | 14 Nov 2024 |
| P-003143 | Department for Work and Pensions Mrs O complained DWP offered insufficient compensation (£500) after failing to pay her mother DLA for eight years, which impacted … |
UK Government | Closed | 14 Nov 2024 |
| P-003129 | Croydon Health Services NHS Trust Ms G complained the Trust failed to recognise the severity of B's illness, took too long to treat and escalate … |
NHS in England | Closed | 14 Nov 2024 |
| P-003117 | Oxford Health NHS Foundation Trust Mr A complained Trust staff did not use his wheelchair lap strap, causing a fall. He also alleged the Trust … |
NHS in England | Closed | 14 Nov 2024 |
| P-003179 | Cambridgeshire Community Services NHS Trust Miss Y complained the Trust failed to listen to her concerns about her son's behaviour, delaying assessment and referral for … |
NHS in England | Partly upheld | 14 Nov 2024 |
| P-003167 | A practice in the Bradford area Mrs O complained a GP did not provide a consent form and performed a wrist steroid injection incorrectly, hitting a … |
NHS in England | Closed | 13 Nov 2024 |
| P-003150 | A practice in the Tunbridge Wells area Mr R complained the Practice did not offer his vulnerable wife a face-to-face consultation for COVID-19 symptoms, delaying pneumonia treatment … |
NHS in England | Partly upheld | 13 Nov 2024 |
| P-003151 | Medway NHS Foundation Trust Miss K complained the Trust inappropriately removed her grandad's catheter and failed to implement proper discharge arrangements, contributing to his … |
NHS in England | Partly upheld | 13 Nov 2024 |
| P-003147 | North Tees and Hartlepool NHS Foundation Trust Mrs I complained the Trust dismissed her wrist pain as arthritis, failed to inform her of her operation's purpose, and … |
NHS in England | Closed | 13 Nov 2024 |
| P-003131 | East Kent Hospitals University NHS Foundation Tru… Mrs B complained the Trust failed to contact her when her husband was hospitalised, preventing her involvement in care decisions … |
NHS in England | Closed | 12 Nov 2024 |
| P-003142 | NHS Resolution Mr B complained NHS Resolution left questions unanswered, refused to provide an expert report copy, and bullied him during a … |
NHS in England | Closed | 12 Nov 2024 |
| P-003113 | Walsall Healthcare NHS Trust Mr V complained the Trust failed to assess, diagnose cellulitis and sepsis, and dismissed his symptoms, including heart palpitations, leading … |
NHS in England | Closed | 12 Nov 2024 |
| P-003177 | Mid Yorkshire Teaching NHS Trust Mrs C complained about poor staff communication, delayed referral to a complex needs team, failure to use a CPAP machine, … |
NHS in England | Upheld | 11 Nov 2024 |
| P-003114 | South West London Integrated Care Board Mrs A complained the ICB inappropriately allowed her brother to sign a tenancy agreement without capacity, resulting in rental arrears … |
NHS in England | Closed | 11 Nov 2024 |
| P-003108 | North West Ambulance Service NHS Trust Miss R complained the Trust failed to deliver CPR for 11 minutes when her sister was in peri-arrest, missing an … |
NHS in England | Partly upheld | 11 Nov 2024 |
| P-003111 | A practice in the Thurrock area Mr A complained the Practice delayed a cancer referral for his father, leading to a late diagnosis. He also alleged … |
NHS in England | Closed | 11 Nov 2024 |
| P-003107 | University Hospitals Birmingham NHS Foundation Tr… Mr H complained his partner, Mrs I, was left alone with sepsis, fell, and broke her ankle. He also alleged … |
NHS in England | Partly upheld | 8 Nov 2024 |