Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003160 | A practice in the West Northamptonshire area The GP Practice allegedly refused home visits for Ms B's deteriorating father, leading to a delayed hospital admission for a … |
NHS in England | Upheld | 28 Nov 2024 |
| P-003132 | North East London Integrated Care Board The ICB allegedly delayed implementing Mrs A's personal health budget, under-commissioned care hours, and failed to reimburse family care or … |
NHS in England | Partly upheld | 28 Nov 2024 |
| P-003146 | Northern Care Alliance NHS Foundation Trust The Trust allegedly failed to provide adequate gastroenterology input, delayed a drain procedure, neglected daily weights and enemas, and provided … |
NHS in England | Partly upheld | 28 Nov 2024 |
| P-003125 | Wirral University Teaching Hospital NHS Foundatio… Complaints across NWAS, the Trust, and a Practice regarding delayed ambulance, care outcomes, complaint handling, and organisational planning, impacting Mrs … |
NHS in England | Closed | 28 Nov 2024 |
| P-003144 | Airedale NHS Foundation Trust Mr X complained about discrimination based on his transsexuality/disability, denied treatment/referrals, unamended records, and unanswered data requests from two practices … |
NHS in England | Closed | 27 Nov 2024 |
| P-003156 | HM Courts and Tribunals Service HMCTS lost the complainant's court file for eviction proceedings, causing several months of delay in removing tenants, loss of rental … |
UK Government | Closed | 27 Nov 2024 |
| P-003102 | The Newcastle Upon Tyne Hospitals NHS Foundation … Staff at the Trust misdiagnosed his wife’s cancer as liver disease, resulting in painful, inappropriate treatment and an earlier death, … |
NHS in England | Closed | 27 Nov 2024 |
| P-003115 | A practice in the Cumberland area A GP was rude and failed to include crucial patient history in a referral, leading to complications during knee surgery, … |
NHS in England | Closed | 27 Nov 2024 |
| P-003174 | Portsmouth Hospitals University NHS Trust The Trust failed to provide proper nursing care and treat her mother’s developing condition, causing her distress and leading to … |
NHS in England | Closed | 26 Nov 2024 |
| P-003180 | Department for Work and Pensions DWP failed to correctly assess his Employment and Support Allowance entitlement in 2012 and 2016, and misadvised him in 2016 … |
UK Government | Partly upheld | 26 Nov 2024 |
| P-003105 | Herefordshire and Worcestershire Integrated Care … The ICB wrongly removed his father-in-law’s fast track funding before his death, without following the correct process, causing financial stress … |
NHS in England | Closed | 26 Nov 2024 |
| P-003138 | Northern Care Alliance NHS Foundation Trust The Trust provided poor care, including a prolonged fistula needle, no stroke assessment, misleading information, falls, delayed transfer, and an … |
NHS in England | Partly upheld | 26 Nov 2024 |
| P-003176 | Croydon Health Services NHS Trust The Trust failed to recognise her mother's serious condition, provide appropriate care, keep the family informed, and gave a wrong … |
NHS in England | Closed | 26 Nov 2024 |
| P-003172 | A practice in the North Hertfordshire area A doctor failed to appropriately assess and dismissed stroke symptoms, didn't check blood pressure, and there were issues with prescription … |
NHS in England | Closed | 26 Nov 2024 |
| P-003109 | West Hertfordshire Teaching Hospitals NHS Trust A doctor misdiagnosed her husband, missing a blood clot in his lungs, leading to his avoidable death and significant financial … |
NHS in England | Closed | 25 Nov 2024 |
| P-003163 | South Central Ambulance Service NHS Foundation Tr… Ambulance crews failed to provide treatment or clinical observations for her son, despite several attendances, not considering his compromised capacity, … |
NHS in England | Closed | 25 Nov 2024 |
| P-003124 | Mid Yorkshire Teaching NHS Trust The nursing team did not follow care plans for her mother’s leg blisters and refused to let Mrs N stay … |
NHS in England | Upheld | 25 Nov 2024 |
| P-003145 | Mid Yorkshire Teaching NHS Trust Staff failed to sufficiently investigate a suspected fracture, missing a hip fracture, and made inappropriate discharge decisions, leading to pain, … |
NHS in England | Upheld | 22 Nov 2024 |
| P-003120 | Child Maintenance Service (CMS) The CMS failed to communicate effectively, did not return calls, provided inconsistent information, and wrongly moved his case to 'Collect … |
UK Government | Closed | 21 Nov 2024 |
| P-003168 | A practice in the Bromley area Ms H complained the Practice failed to perform a valid coeliac disease test in November 2019 due to incorrect pre-test … |
NHS in England | Closed | 20 Nov 2024 |
| P-003116 | A practice in the Doncaster area Miss I complained the Practice failed to appropriately investigate her skin lesions and provide an urgent dermatology appointment, leading to … |
NHS in England | Closed | 20 Nov 2024 |
| P-003127 | A practice in the Bristol area Mrs O complained the GP surgery failed to treat and refer her son's varicose ulcers since October 2020 and did … |
NHS in England | Closed | 20 Nov 2024 |
| P-003122 | London North West University Healthcare NHS Trust Mr A complained the Trust administered lifesaving treatment without his informed consent, causing him to live in torment when he … |
NHS in England | Closed | 20 Nov 2024 |
| P-003136 | The Royal Wolverhampton NHS Trust Mr F complained the Trust misdiagnosed him with cancer and provided inappropriate aftercare following surgery, causing distress, pain, and financial … |
NHS in England | Closed | 20 Nov 2024 |
| P-003101 | University Hospitals of Leicester NHS Trust Mr Y complained the Trust failed to diagnose his father's dislocated jaw, denying adequate nutrition and causing pain, which he … |
NHS in England | Closed | 20 Nov 2024 |