Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002920 | A practice in the Newcastle upon Tyne area Ms D complains about aspects of the care clinicians at two different hospitals from the same Trust gave to her … |
NHS in England | Partly upheld | 2 Sep 2024 |
| P-002985 | Milton Keynes University Hospital NHS Foundation … Mrs T complains about the gynaecology care and treatments she received between 2016 and 2021. |
NHS in England | Closed | 1 Sep 2024 |
| P-002998 | A practice in the Sherwood area Mrs A complains the Practice prescribed her husband antibiotics twice without a physical review or further investigations into the cause … |
NHS in England | Closed | 1 Sep 2024 |
| P-002889 | Yorkshire Ambulance Service NHS Trust Mr G complains the Yorkshire Ambulance Service NHS Trust's ambulance crew did not take his uncle to hospital for blood … |
NHS in England | Partly upheld | 30 Aug 2024 |
| P-002874 | Barts Health NHS Trust Miss E complains about the care and treatment provided by the Trust during her father’s admission between 28 January and … |
NHS in England | Closed | 30 Aug 2024 |
| P-002900 | King's College Hospital NHS Foundation Trust Mrs A complains about the care and treatment her mother received from the Trust in the months before her death. … |
NHS in England | Closed | 29 Aug 2024 |
| P-002833 | Homerton Healthcare NHS Foundation Trust Ms E complains about the care and treatment she received at Homerton Healthcare NHS Foundation Trust when she had spinal … |
NHS in England | Closed | 29 Aug 2024 |
| P-002855 | A dental practice in the St. Helens area Mr R complains the Practice did not adequately scale his teeth and caused trauma to his gum. He also complains … |
NHS in England | Closed | 29 Aug 2024 |
| P-002859 | Sandwell and West Birmingham Hospitals NHS Trust Mr G complains the Trust discharged his father when he was not fit, the therapy given was not suitable and … |
NHS in England | Not upheld | 29 Aug 2024 |
| P-002866 | Maidstone and Tunbridge Wells NHS Trust Mr A complains Maidstone and Tunbridge Wells NHS Trust did not carry out a CT scan of his mother’s head … |
NHS in England | Closed | 29 Aug 2024 |
| P-002867 | Mersey and West Lancashire Teaching Hospitals NHS… Mr X complains about the nursing care given to his wife one night in March 2022. He says the nurse … |
NHS in England | Closed | 29 Aug 2024 |
| P-002849 | Barts Health NHS Trust Ms E complains about the care the Trust gave to her sister between January and March 2020. |
NHS in England | Not upheld | 29 Aug 2024 |
| P-002872 | Driver and Vehicle Licensing Agency Miss D complains the DVLA did not reply to her letters asking for advice about a vehicle. |
UK Government | Closed | 29 Aug 2024 |
| P-002875 | HM Revenue and Customs Mr U complains about HMRC’s handling of his claim for the Coronavirus Job Retention Scheme between December 2020 and December … |
UK Government | Closed | 28 Aug 2024 |
| P-002906 | North Bristol NHS Trust Mr U complains the Trust paused giving his wife blood thinners in May 2020 and this led to a blood … |
NHS in England | Closed | 28 Aug 2024 |
| P-002901 | West London NHS Trust Ms L complains the Trust medicated her against her will while she was detained under Section 2 of the Mental … |
NHS in England | Closed | 28 Aug 2024 |
| P-003682 | Warrington and Halton Hospitals NHS Foundation Tr… Mrs R says the Trust failed to ensure it safely handed over care and management of Mr R’s gallbladder drain … |
NHS in England | Partly upheld | 28 Aug 2024 |
| P-002854 | South West Yorkshire Partnership NHS Foundation T… Miss P complains the Trust wrongly diagnosed her with a personality disorder. She says the Trust did not recognise her … |
NHS in England | Closed | 28 Aug 2024 |
| P-002852 | East Kent Hospitals University NHS Foundation Tru… Mrs K complains the Trust failed to diagnose her husband’s sepsis in good time. |
NHS in England | Closed | 28 Aug 2024 |
| P-002887 | Lancashire Teaching Hospitals NHS Foundation Trust Miss B complained about inadequate assessments and investigations when she had symptoms of a brain bleed, a delay in diagnosis, … |
NHS in England | Partly upheld | 28 Aug 2024 |
| P-002862 | An independent provider in the Derbyshire area Mrs A complains about the lack of appropriate post-operative aftercare provided by the Clinic between August and December 2022, after … |
NHS in England | Closed | 27 Aug 2024 |
| P-002868 | Northern Care Alliance NHS Foundation Trust Mrs L complains about aspects of the care and treatment the Trust provided to her mother. Mrs L says the … |
NHS in England | Closed | 27 Aug 2024 |
| P-002837 | Liverpool University Hospitals NHS Foundation Tru… Mrs I complains about the care and treatment her mother received at the Trust in January and February 2023. Mrs … |
NHS in England | Closed | 27 Aug 2024 |
| P-002856 | Royal Devon University Healthcare NHS Foundation … Mrs O complains Royal Devon University Healthcare NHS Foundation Trust failed to do appropriate investigations and attempted to wrongly discharge … |
NHS in England | Closed | 27 Aug 2024 |
| P-002878 | HM Courts and Tribunals Service Mr W complains that HM Courts and Tribunal Service sent an Attachment of Earnings Order (AoE) sharing his personal data … |
UK Government | Closed | 27 Aug 2024 |