Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003241 | University Hospitals of Leicester NHS Trust Mr E complained his wife experienced delayed emergency admission, poor care, neglect leading to pressure sores, and an MRI scan … |
NHS in England | Closed | 5 Dec 2024 |
| P-003193 | North West Anglia NHS Foundation Trust Miss A complained her mother's significant back pain was not investigated, a bilateral nephrostomy was delayed, and nursing care was … |
NHS in England | Partly upheld | 3 Dec 2024 |
| P-003234 | Tameside and Glossop Integrated Care NHS Foundati… Miss G complained the Trust delayed acting on Mr H's lung disease diagnosis, preventing treatment, and failed to notify his … |
NHS in England | Partly upheld | 3 Dec 2024 |
| P-003214 | Totally Plc Mr B complained about inadequate testing and misdiagnosis of his son's finger injury by an Urgent Care Centre and an … |
NHS in England | Closed | 3 Dec 2024 |
| P-003249 | West London NHS Trust Ms K complained the Trust made false allegations, forced medication, and unlawfully detained her, causing fear for her freedom and … |
NHS in England | Closed | 3 Dec 2024 |
| P-003196 | Department for Education Mr I complained the Department for Education failed to fully address issues regarding an appeal panel member interrupting him and … |
UK Government | Closed | 2 Dec 2024 |
| P-003255 | Mid and South Essex NHS Foundation Trust Mr O complained the Trust failed to prevent his fall, delayed rehabilitation, treated him for incorrect blood pressure, didn't inform … |
NHS in England | Closed | 2 Dec 2024 |
| P-003161 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs I complained Trust staff refused to remove her coil, giving conflicting reasons, which caused her extreme distress and fears … |
NHS in England | Closed | 29 Nov 2024 |
| P-003178 | NHS England Mr N complained NHS England's independent review panel wrongly upheld the ICB's decision that his late mother was ineligible for … |
NHS in England | Closed | 29 Nov 2024 |
| P-003148 | Chec Blackpool Mrs A complained Chec Blackpool performed unnecessary cataract surgery without explaining risks, then poorly performed it, cutting her cornea and … |
NHS in England | Closed | 29 Nov 2024 |
| P-003407 | Cheshire and Merseyside Integrated Care Board Mrs B complained the ICB delayed applying COVID-19 legislation for her mother's care funding and poorly handled their complaint, causing … |
NHS in England | Closed | 29 Nov 2024 |
| P-003149 | The Royal Wolverhampton NHS Trust Complaint about lack of iron/flu jab during pregnancy, inappropriate induction over C-section, and a sodium/potassium overdose to her son B … |
NHS in England | Closed | 29 Nov 2024 |
| P-003166 | Hampshire Hospitals NHS Foundation Trust Mrs C complained the Trust failed to investigate a lesion on her husband's tongue and discharged him, delaying diagnosis and … |
NHS in England | Closed | 29 Nov 2024 |
| P-003141 | A practice in the East Riding of Yorkshire area The Practice allegedly did not appropriately assess Mr I, negatively affecting his health and contributing to his death. |
NHS in England | Closed | 29 Nov 2024 |
| P-003106 | Black Country Integrated Care Board The ICB allegedly wrongly decided not to fully assess Mrs N for continuing healthcare funding and failed to properly handle … |
NHS in England | Upheld | 29 Nov 2024 |
| P-003159 | A practice in the Melton area The Practice allegedly failed to act on abnormal blood test results, missing a Non-Hodgkin's lymphoma diagnosis, leading to more intensive … |
NHS in England | Closed | 29 Nov 2024 |
| P-003100 | Frimley Health NHS Foundation Trust The Trust allegedly failed to diagnose Mr Y's cancer, investigate his abdominal pain, manage his pain, or investigate a pelvic … |
NHS in England | Partly upheld | 29 Nov 2024 |
| P-003135 | Dorset Healthcare University NHS Foundation Trust A doctor at the OOH Treatment Centre allegedly failed to examine Miss R or take observations, missing an infection and … |
NHS in England | Closed | 29 Nov 2024 |
| P-003162 | Tameside and Glossop Integrated Care NHS Foundati… Mrs N complained the Trust's account of service improvements was insufficient following missed antibiotic doses, lack of consultant input, and … |
NHS in England | Closed | 29 Nov 2024 |
| P-003170 | NHS England Mrs O complained NHS England's independent review panel wrongly upheld the ICB's decision that her daughter was ineligible for continuing … |
NHS in England | Closed | 29 Nov 2024 |
| P-003110 | Hampshire and Isle of Wight Healthcare NHS Founda… The Trust allegedly failed to correctly diagnose Miss R with complex PTSD, depression, and anxiety, and failed to provide necessary … |
NHS in England | Closed | 29 Nov 2024 |
| P-003140 | Sussex Partnership NHS Foundation Trust The Trust allegedly failed to exercise due care prescribing sertraline to Mr N, did not respond to behaviour changes, and … |
NHS in England | Closed | 29 Nov 2024 |
| P-003169 | Leicestershire Partnership NHS Trust Complaint against two Trusts for missed heart failure diagnosis, inappropriate discharge, and other care failings concerning Mr R. |
NHS in England | Closed | 28 Nov 2024 |
| P-003126 | Leicester, Leicestershire and Rutland Integrated … Mr M complained about significant delays and poor communication from the ICB in responding to his mother's complaint. |
NHS in England | Closed | 28 Nov 2024 |
| P-003118 | Tavistock and Portman NHS Foundation Trust Ms D complained about the Clinic's lack of care and significant four-year waiting times for an appointment following an accepted … |
NHS in England | Closed | 28 Nov 2024 |