Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002971 | Royal Devon University Healthcare NHS Foundation … Mrs I complains about aspects of the service and treatment her mother received from the Trust between January and March … |
NHS in England | Closed | 13 Sep 2024 |
| P-002976 | Child Maintenance Service (CMS) Mr R complains CMS used outdated figures to calculate his liability for child maintenance. He also complains that it did … |
UK Government | Closed | 13 Sep 2024 |
| P-002960 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs R complains the Trust inappropriately placed her under a Deprivation of Liberty Safeguard order. She also says the Trust … |
NHS in England | Closed | 12 Sep 2024 |
| P-003002 | County Durham and Darlington NHS Foundation Trust Ms K complains the Trust transferred her father at a time when he still needed significant care and that after … |
NHS in England | Partly upheld | 11 Sep 2024 |
| P-002975 | University Hospitals Sussex NHS Foundation Trust Mr T complains the Trust did not do an appropriate examination of his head injury when he attended A&E in … |
NHS in England | Closed | 10 Sep 2024 |
| P-002940 | Barts Health NHS Trust Mr H complains the Trust did not carry out the operation to remove his tonsils correctly because they were only … |
NHS in England | Closed | 10 Sep 2024 |
| P-002948 | Surrey and Sussex Healthcare NHS Trust Miss U complains about the care the Trust gave to her cousin. She says it did an inappropriate assessment, it … |
NHS in England | Partly upheld | 10 Sep 2024 |
| P-002986 | Barts Health NHS Trust Mr G complained about poor communication and inpatient care following his father’s inpatient admission. |
NHS in England | Closed | 10 Sep 2024 |
| P-002966 | Mid Cheshire Hospitals NHS Foundation Trust Mrs F complains the Trust discharged her mother without the relevant oxygen prescription which resulted in a failed discharge. She … |
NHS in England | Closed | 9 Sep 2024 |
| P-002929 | A practice in the Windsor and Maidenhead area Mr I complains the Practice delayed diagnosing him with irritable bowel syndrome. |
NHS in England | Closed | 9 Sep 2024 |
| P-002959 | Lewisham and Greenwich NHS Trust Mrs N complains that the Trust did not diagnose her with ovarian cancer. She also complains about the Trust’s complaint … |
NHS in England | Upheld | 8 Sep 2024 |
| P-003005 | A practice in the Exeter area Miss O complains the Practice did not provide her mother with timely specialist support. |
NHS in England | Closed | 5 Sep 2024 |
| P-002962 | Black Country Integrated Care Board Mrs L complains about the care and treatment the care home provided to her husband before he died and that … |
NHS in England | Closed | 5 Sep 2024 |
| P-002951 | An independent provider in the Leeds area Miss T complains about how three different hospitals have treated her for various medical problems over the past ten years. … |
NHS in England | Not upheld | 5 Sep 2024 |
| P-003004 | Barking, Havering and Redbridge University Hospit… Mrs T complains the Trust failed to diagnose her husband with cancer, resulting in his death. |
NHS in England | Closed | 5 Sep 2024 |
| P-002925 | Barking, Havering and Redbridge University Hospit… Mrs P complains her husband’s condition was initially misdiagnosed and the delay in making the correct diagnosis led to a … |
NHS in England | Closed | 4 Sep 2024 |
| P-002917 | Northern Lincolnshire and Goole NHS Foundation Tr… Dr R complains the Trust incorrectly considered him fit for discharge in September 2023. |
NHS in England | Closed | 4 Sep 2024 |
| P-002946 | Liverpool University Hospitals NHS Foundation Tru… Mr O complains about the poor care, treatment and communication he received from the Trust between August and September 2023. |
NHS in England | Closed | 3 Sep 2024 |
| P-002934 | Frimley Health NHS Foundation Trust Mrs K complains about how the Trust cared for her mother. She says there was a delay in diagnosing a … |
NHS in England | Closed | 3 Sep 2024 |
| P-002943 | NHS England Mrs N complains about NHS England’s Independent Review Panel decision on 19 October 2023 that Miss O was not eligible … |
NHS in England | Closed | 3 Sep 2024 |
| P-002924 | East Suffolk and North Essex NHS Foundation Trust Mr A complained about the care provided to his late mother when she was admitted with breathing difficulties and later … |
NHS in England | Closed | 3 Sep 2024 |
| P-002956 | Barking, Havering and Redbridge University Hospit… Mr E complains about a misdiagnosis of Complex Regional Pain Syndrome (CRPS) and the subsequent incorrect treatment he was given … |
NHS in England | Closed | 3 Sep 2024 |
| P-002961 | Maidstone and Tunbridge Wells NHS Trust Mrs F complains about the care and treatment the Trust gave to her father between 2018 and 2021. Mrs F … |
NHS in England | Upheld | 2 Sep 2024 |
| P-003000 | Berkshire Healthcare NHS Foundation Trust Mr A complains about the care and treatment he received from a podiatrist at the Trust. He says the podiatrist … |
NHS in England | Closed | 2 Sep 2024 |
| P-002949 | A practice in the Greenwich area Miss D complains about the care four different organisations gave to her mother before and after her cancer diagnosis. She … |
NHS in England | Not upheld | 2 Sep 2024 |