Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003243 | Leeds Teaching Hospitals NHS Trust Mrs O complained the Trust's care and treatment contributed to her mother's deteriorating condition and ultimately her death. |
NHS in England | Closed | 13 Dec 2024 |
| P-003209 | Barking, Havering and Redbridge University Hospit… Mrs V complained about her mother's unsafe discharge with COVID-19 and an inappropriate care package, pressure ulcers, COVID ward placement, … |
NHS in England | Not upheld | 13 Dec 2024 |
| P-003199 | Hampshire Hospitals NHS Foundation Trust Mrs O complained her husband received a Lidocaine overdose ten times the correct dose, believing it significantly contributed to his … |
NHS in England | Closed | 13 Dec 2024 |
| P-003217 | Royal Cornwall Hospitals NHS Trust Mr B complained the Trust failed to identify and repair his hernia during surgery, resulting in private treatment costs and … |
NHS in England | Closed | 13 Dec 2024 |
| P-003252 | A practice in the Bromley area Miss K complained the Surgery lost a nail sample and failed to recognize the severity of her thumb infection, leading … |
NHS in England | Closed | 13 Dec 2024 |
| P-003236 | A practice in the City of Southampton area Mr R complained the Surgery withdrew his mental health support without communication or alternative provision, causing his mental health to … |
NHS in England | Closed | 13 Dec 2024 |
| P-003208 | University Hospitals Birmingham NHS Foundation Tr… Mr L complained the Trust failed to provide his mother with take-home potassium supplements and safety netting at discharge, leading … |
NHS in England | Closed | 13 Dec 2024 |
| P-003213 | HM Courts and Tribunals Service Mr K complained HMCTS failed to process his court application and handle his complaint appropriately, causing anxiety and his case … |
UK Government | Closed | 13 Dec 2024 |
| P-003238 | Epsom and St Helier University Hospitals NHS Trust Mrs O complained the Trust failed to diagnose Mr A's pericardial effusion, administered an inappropriate drug, and didn't support the … |
NHS in England | Not upheld | 12 Dec 2024 |
| P-003216 | HM Courts and Tribunals Service Mr E complains HMCTS wrongly advised his PCN was paid, leading to his car being clamped and towed. He seeks … |
UK Government | Closed | 12 Dec 2024 |
| P-003198 | University Hospitals Coventry and Warwickshire NH… Mr L complains the Trust failed to diagnose his daughter's amyloidosis sooner and delayed bone marrow investigations, missing opportunities to … |
NHS in England | Closed | 11 Dec 2024 |
| P-003207 | Cambridgeshire and Peterborough NHS Foundation Tr… Mrs A complains the Trust failed to correctly diagnose her ankle fracture, treating it as a soft tissue injury despite … |
NHS in England | Closed | 11 Dec 2024 |
| P-003210 | Information Commissioner's Office Mr T complains the ICO failed to properly handle his data protection complaint and review its own case handling, causing … |
UK Government | Closed | 11 Dec 2024 |
| P-003219 | South West Yorkshire Partnership NHS Foundation T… Miss I complains the Trust repeatedly rejected GP referrals for secondary mental health care, worsening her condition and causing job … |
NHS in England | Closed | 11 Dec 2024 |
| P-003189 | An independent provider in the City of Bristol ar… Mrs W complains a paramedic failed to correctly read her father's ECG and symptoms, leading to his death. She also … |
NHS in England | Closed | 11 Dec 2024 |
| P-003200 | Hertfordshire Community NHS Trust Mrs L complains the Trust provided insufficient physiotherapy after her son's surgery, failed to recommend an access ramp, and issued … |
NHS in England | Closed | 10 Dec 2024 |
| P-003211 | A practice in the Shropshire area Mr B complains about delayed investigations and referral for a CT scan for Ms B's symptoms, leading to a late … |
NHS in England | Closed | 10 Dec 2024 |
| P-003258 | Royal Free London NHS Foundation Trust Mr K complains the Practice failed to admit his mother to hospital promptly, and the Trust delayed treatment, communication, and … |
NHS in England | Closed | 10 Dec 2024 |
| P-003223 | Leeds Teaching Hospitals NHS Trust Mrs O complains the Trust delayed her husband's bypass surgery, failed to monitor him, discharged him prematurely, delayed a chest … |
NHS in England | Upheld | 10 Dec 2024 |
| P-003201 | Greater Manchester Integrated Care Partnership Mrs M complains the ICB improperly refused a full continuing healthcare funding assessment for her mother, despite increased needs and … |
NHS in England | Upheld | 9 Dec 2024 |
| P-003190 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs A complains the Trust incorrectly left 'tightrope' in her hand after thumb surgery, failed to fix the dislocation, and … |
NHS in England | Closed | 9 Dec 2024 |
| P-003224 | A practice in the Manchester area Miss Q complains the Practice delayed referring her to a long COVID clinic and for dyslexia support, and failed to … |
NHS in England | Closed | 9 Dec 2024 |
| P-003260 | Bradford Teaching Hospitals NHS Foundation Trust Mrs O complains about a delayed cancer investigation and diagnosis by the Trust, including lost fast-track referrals and poor communication, … |
NHS in England | Closed | 9 Dec 2024 |
| P-003206 | Northern Care Alliance NHS Foundation Trust Mrs R complains the Trust provided inappropriate care for her back pain and delayed an urgent multi-disciplinary team referral, leading … |
NHS in England | Partly upheld | 6 Dec 2024 |
| P-003222 | King's College Hospital NHS Foundation Trust Mr T complained his mother was discharged medically unfit, not COVID-19 tested, had antibiotics stopped, oxygen mismanaged, and palliative care … |
NHS in England | Closed | 5 Dec 2024 |