Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002937 | A practice in the Birmingham area Mrs F complains staff did not promptly investigate her son’s seizures and they delayed finding his cancer. She also complains … |
NHS in England | Not upheld | 23 Sep 2024 |
| P-002972 | Children and Family Court Advisory and Support Se… Mr A complains that Cafcass did not follow its own process when considering a defamatory safeguarding referral made against him. … |
UK Government | Closed | 22 Sep 2024 |
| P-002928 | Lincolnshire Integrated Care Board Mr and Mrs C complain about the ICB’s checklist decision for Mrs U’s care needs for the period from 27 … |
NHS in England | Closed | 22 Sep 2024 |
| P-003003 | East Sussex Healthcare NHS Trust Miss A complains that clinicians failed to act on her mother’s high risk of falls in December 2022. She says … |
NHS in England | Closed | 22 Sep 2024 |
| P-002964 | Maidstone and Tunbridge Wells NHS Trust Miss A complains about her experience when she gave birth to her son in June 2021. |
NHS in England | Closed | 19 Sep 2024 |
| P-002977 | An independent provider in the Northamptonshire a… Mr A complains about the care and treatment the Clinic provided between July and September 2023. He says it dismissed … |
NHS in England | Closed | 19 Sep 2024 |
| P-002941 | Lancashire and South Cumbria Integrated Care Board Mrs O complains about the Integrated Care Board’s decision to refuse to pay her as a family member managing three … |
NHS in England | Closed | 19 Sep 2024 |
| P-002936 | St George's University Hospitals NHS Foundation T… Ms T complains about the changed approach to her partner's surgery, the consent gained as a result and the treatment … |
NHS in England | Not upheld | 19 Sep 2024 |
| P-002947 | Wrightington, Wigan and Leigh Teaching Hospitals … Mrs B complains about several aspects of the care and treatment provided to her mother between March 2021 and March … |
NHS in England | Not upheld | 19 Sep 2024 |
| P-002927 | A practice in the Northumberland area Mr O complains the Practice did not make the correct referrals or treat him for the symptoms he experienced in … |
NHS in England | Closed | 19 Sep 2024 |
| P-002916 | Barts Health NHS Trust Ms P complains the Trust did not communicate appropriately about her father’s condition and prognosis. She also complains the Trust … |
NHS in England | Closed | 19 Sep 2024 |
| P-002991 | Royal Devon University Healthcare NHS Foundation … Mr O complains the Trust did not do anything to treat his back pain and it unfairly labelled him as … |
NHS in England | Closed | 18 Sep 2024 |
| P-002930 | NHS Surrey Heartlands Mr U complains NHS Surrey Heartlands ICB should have accepted he had a clinical need and provided him a new … |
NHS in England | Closed | 18 Sep 2024 |
| P-002965 | The Rotherham NHS Foundation Trust Miss G and Mr G complain about how the Trust cared for their mother. They complain about the medication it … |
NHS in England | Partly upheld | 18 Sep 2024 |
| P-002997 | The Dudley Group NHS Foundation Trust Mrs Y is unhappy with several aspects of her husband’s care during his inpatient stay between 18 January 2022 and … |
NHS in England | Partly upheld | 17 Sep 2024 |
| P-003098 | Sussex Partnership NHS Foundation Trust Miss K complains about the care a hospital Trust provided to her for her PTSD. |
NHS in England | Closed | 17 Sep 2024 |
| P-002994 | South Tyneside and Sunderland NHS Foundation Trust Mr F complains about the Trust’s decision to discharge his wife, Mrs F, without anticoagulant medication. |
NHS in England | Closed | 17 Sep 2024 |
| P-002981 | Leicester, Leicestershire and Rutland Integrated … Mrs L complains a dental practice (part of the ICB) did a filling too close to the nerve and she … |
NHS in England | Closed | 17 Sep 2024 |
| P-002967 | Mid Yorkshire Teaching NHS Trust Mr C H complains that when the Trust treated his brother in January 2019 it failed to carry out an … |
NHS in England | Closed | 17 Sep 2024 |
| P-002978 | HM Revenue and Customs Miss L complains on behalf of Mrs T about HMRC’s decision to find her not eligible for the fourth and … |
UK Government | Closed | 17 Sep 2024 |
| P-002933 | HM Revenue and Customs Mr E complains about HMRC’s handling of his applications for the fourth and fifth Self-Employment Income Support Scheme (SEISS 4 … |
UK Government | Partly upheld | 17 Sep 2024 |
| P-002958 | HM Revenue and Customs Mr O complains that HMRC would not allow him to make an amendment to his tax self assessment because it … |
UK Government | Closed | 16 Sep 2024 |
| P-003008 | Milton Keynes University Hospital NHS Foundation … Mrs T complains about the care and treatment she had from the Trust from April 2014 to November 2021. She … |
NHS in England | Closed | 16 Sep 2024 |
| P-002935 | United Lincolnshire Hospitals NHS Trust Mrs L complains her husband suffered a bleed and unrecoverable collapse after a routine procedure at the Trust. |
NHS in England | Upheld | 13 Sep 2024 |
| P-002923 | A practice in the Bristol area Mr G complains the Practice did not provide the aftercare it should have provided. He says his wife had COPD, … |
NHS in England | Closed | 13 Sep 2024 |