Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003254 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs A complained about inadequate falls risk assessment, poor post-fall care, improper information sharing, and inappropriate transfer by two NHS … |
NHS in England | Closed | 19 Dec 2024 |
| P-003227 | Barnsley Hospital NHS Foundation Trust Mr I complained the Trust performed a cubital tunnel procedure instead of consented carpel tunnel surgery, severed nerves in his … |
NHS in England | Closed | 19 Dec 2024 |
| P-003225 | Buckinghamshire Healthcare NHS Trust Mrs L complained the Trust declined her back surgery referral, missed a splenic artery aneurysm on a scan, and rejected … |
NHS in England | Closed | 19 Dec 2024 |
| P-003195 | Children and Family Court Advisory and Support Se… Mr J complained Cafcass created an inappropriate storyboard for his son without his involvement, and it failed to clearly state … |
UK Government | Closed | 19 Dec 2024 |
| P-003197 | Berkshire Healthcare NHS Foundation Trust Mrs A alleged her father received inappropriate heart failure diuretic treatment despite deteriorating, leading to his premature death. She believed … |
NHS in England | Not upheld | 19 Dec 2024 |
| P-003244 | Mid and South Essex Integrated Care Board Ms B and Mr B complained the ICB failed to urgently provide ADHD medication, causing Mr B distress, two suicide … |
NHS in England | Closed | 18 Dec 2024 |
| P-003471 | A dental practice in the South Ribble area Miss L complained her denture was too long and uncomfortable, aftercare was poor, and a referral wrongly stated she had … |
NHS in England | Closed | 18 Dec 2024 |
| P-003261 | A practice in the Wigan area Mrs B complained her mother's blood cancer symptoms were not investigated promptly, antibiotics were inappropriately prescribed, and a contraindicated medication … |
NHS in England | Closed | 18 Dec 2024 |
| P-003308 | Frimley Health NHS Foundation Trust Mrs X complained the Trust missed opportunities to diagnose lymphoma, failed to manage acute kidney injury, didn't escalate a high … |
NHS in England | Partly upheld | 18 Dec 2024 |
| P-003256 | Leeds Teaching Hospitals NHS Trust Mr H complained about a plaster cast being too tight, a doctor being dismissive and refusing strong pain relief, and … |
NHS in England | Closed | 18 Dec 2024 |
| P-003192 | A dental practice in the Somerset area Ms L complained her dental practice failed to identify developing periodontitis and did not follow specialist management advice, causing her … |
NHS in England | Partly upheld | 18 Dec 2024 |
| P-003232 | Department for Work and Pensions Miss A complained DWP wrongly alleged undeclared pension income, altered evidence for a tribunal, and initiated a fraud investigation during … |
UK Government | Closed | 18 Dec 2024 |
| P-003247 | Chesterfield Royal Hospital NHS Foundation Trust Mr B alleged his father contracted COVID-19 without treatment, was discharged without proper assessment or oxygen, experienced poor communication, and … |
NHS in England | Closed | 18 Dec 2024 |
| P-003239 | North West Ambulance Service NHS Trust Mrs L complained NWAS left her mother on a trolley for over 30 hours without adequate care, moved her with … |
NHS in England | Closed | 17 Dec 2024 |
| P-003221 | University Hospital Southampton NHS Foundation Tr… Mrs F complained her father received excessive warfarin and faced delayed CT scans after a fall, worsening a brain bleed … |
NHS in England | Not upheld | 17 Dec 2024 |
| P-003230 | HM Revenue and Customs Mr L complained HMRC failed to follow previous reimbursement recommendations and had poor communication with his accountants, leading to denial … |
UK Government | Closed | 17 Dec 2024 |
| P-003253 | A practice in the Doncaster area Mr O complained the Trust failed to act on his out-of-range blood results and delayed his hernia surgery, resulting in … |
NHS in England | Partly upheld | 17 Dec 2024 |
| P-003228 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Miss D complained the Trust delayed performing an ECG and troponin test for her father in the emergency department, believing … |
NHS in England | Closed | 17 Dec 2024 |
| P-003220 | Barts Health NHS Trust Mrs M complained the Trust delayed treating her husband's acute leukaemia, leading to his condition worsening and eventual death. She … |
NHS in England | Not upheld | 16 Dec 2024 |
| P-003204 | Manchester University NHS Foundation Trust Mr B complained his father was moved from intensive care too soon after heart surgery, resulting in an unwitnessed cardiac … |
NHS in England | Closed | 16 Dec 2024 |
| P-003235 | A practice in the Croydon area Mrs T complained the Practice failed to adequately manage her mother's conditions, including delayed UTI referrals and poor follow-up on … |
NHS in England | Partly upheld | 16 Dec 2024 |
| P-003242 | NHS England Mrs I complained NHS England's review panel wrongly denied her mother NHS continuing healthcare funding, specifically regarding mobility and communication. … |
NHS in England | Closed | 16 Dec 2024 |
| P-003185 | United Lincolnshire Teaching Hospitals NHS Trust Mrs P complained the Trust delayed diagnosing her husband's brain tumour and lung cancer, denying treatment and early palliative care, … |
NHS in England | Closed | 16 Dec 2024 |
| P-003188 | The Princess Alexandra Hospital NHS Trust Mrs P complained about errors in her father's surgery, inadequate investigation of throat problems, and delays in cancer detection, resulting … |
NHS in England | Partly upheld | 16 Dec 2024 |
| P-003212 | Office of the Immigration Services Commissioner Ms A complained OISC failed to investigate her husband's judicial review application and didn't specify financial compensation for identified failings … |
UK Government | Closed | 14 Dec 2024 |