Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002963 | Gateshead Health NHS Foundation Trust Mrs R complained about the Trust’s decision to discharge her mother following her hospital admission and its communication around this. |
NHS in England | Closed | 26 Sep 2024 |
| P-002945 | Manchester University NHS Foundation Trust Miss U complains about the care and treatment when she was sectioned under the Mental Health Act. She said staff … |
NHS in England | Closed | 26 Sep 2024 |
| P-002989 | Department for Work and Pensions Mrs R complains the DWP gave her incorrect information in 2012 when it told her she needed to have reached … |
UK Government | Closed | 26 Sep 2024 |
| P-002944 | HM Revenue and Customs Mr A complains that HMRC will not accept that he submitted his 2019-2020 tax return on 31 January 2021 rather … |
UK Government | Closed | 26 Sep 2024 |
| P-002919 | Nottingham University Hospitals NHS Trust Ms R complains about the care the Trust’s provided to her son who was suffering from a rare type cancer … |
NHS in England | Partly upheld | 25 Sep 2024 |
| P-002921 | King's College Hospital NHS Foundation Trust Mr P complains the Trust did not do the right tests on his brother to check if his brain tumour … |
NHS in England | Upheld | 25 Sep 2024 |
| P-002974 | A practice in the Cannock Chase area Mr U complains that the Practice suggested he take his father home and ask a family member to take him … |
NHS in England | Closed | 25 Sep 2024 |
| P-002952 | Mid Yorkshire Teaching NHS Trust Mrs A complains Mid Yorkshire Teaching NHS Trust sent Mr A home when his diabetes was not stable. Mrs A … |
NHS in England | Closed | 25 Sep 2024 |
| P-002950 | County Durham and Darlington NHS Foundation Trust Mrs U complains about the Trust’s care and treatment of her father. She says the communication was poor, there was … |
NHS in England | Partly upheld | 25 Sep 2024 |
| P-002984 | University Hospitals of North Midlands NHS Trust Mr C complains his wife was initially misdiagnosed as having a stroke. He also complains that once a stroke diagnosis … |
NHS in England | Upheld | 25 Sep 2024 |
| P-002999 | Sherwood Forest Hospitals NHS Foundation Trust Mrs E and Ms P complain the Trust wrongly stopped Mr W's edoxaban medication between 26 and 28 April 2023 … |
NHS in England | Closed | 25 Sep 2024 |
| P-002939 | NHS England Mrs K complains NHS England’s independent review panel (IRP) upheld Northamptonshire ICB’s decision that her mother was not eligible for … |
NHS in England | Closed | 25 Sep 2024 |
| P-002912 | University Hospitals Birmingham NHS Foundation Tr… Mr A complains that in March 2023 the Trust detained him without following the relevant guidelines and he it did … |
NHS in England | Closed | 25 Sep 2024 |
| P-002973 | A dental practice in the Swindon area Miss A complains she was not given information on private dental costs prior to treatment. |
NHS in England | Closed | 25 Sep 2024 |
| P-002995 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs J complains staff delayed diagnosing the cause of her husband’s breathlessness and they should have found his pulmonary arteriovenous … |
NHS in England | Closed | 25 Sep 2024 |
| P-002957 | An independent provider in the East Riding of Yor… Mr R complains the Hospital cancelled his surgery because it had not completed the correct pre-assessment checks. |
NHS in England | Closed | 25 Sep 2024 |
| P-003009 | HM Passport Office Ms G complains HM Passport Office acted without any urgency in taking 11 weeks to issue an emergency passport in … |
UK Government | Closed | 25 Sep 2024 |
| P-002914 | HM Revenue and Customs Mr L complains that HM Revenue and Customs delayed refunding his overpaid tax of £64,000. |
UK Government | Closed | 24 Sep 2024 |
| P-002931 | Norfolk and Suffolk NHS Foundation Trust Ms L complains about the content of an autism awareness course that she attended at the Trust. She also complains … |
NHS in England | Closed | 24 Sep 2024 |
| P-002970 | MyDentist Mr R complains the Practice dentists did not act in line with their duty of care to identify a cyst … |
NHS in England | Closed | 24 Sep 2024 |
| P-002918 | A practice in the Hartlepool area Miss R complains about the care and treatment the Practice gave her regarding hormone replacement therapy. She also complains the … |
NHS in England | Closed | 23 Sep 2024 |
| P-002953 | East Cheshire NHS Trust Mrs H complains about aspects of the care and treatment provided to her husband in July 2021. Mrs H says … |
NHS in England | Closed | 23 Sep 2024 |
| P-003006 | Northumbria Healthcare NHS Foundation Trust Mr A complains about the treatment provided by the Trust from March 2010 to May 2013 in relation to several … |
NHS in England | Closed | 23 Sep 2024 |
| P-002932 | Liverpool University Hospitals NHS Foundation Tru… Miss A complains about the care and treatment the Trust gave to her father in October 2020. She is concerned … |
NHS in England | Upheld | 23 Sep 2024 |
| P-002908 | Manchester University NHS Foundation Trust Mrs H complains about how doctors and nurses at a hospital cared for and treated her son in the last … |
NHS in England | Not upheld | 23 Sep 2024 |