Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003037 | The Princess Alexandra Hospital NHS Trust Mrs A complains the Trust ignored her concerns about the cannula not being properly in place, causing the contrast dye … |
NHS in England | Closed | 2 Oct 2024 |
| P-003066 | West Suffolk NHS Foundation Trust Miss D complains about aspects of the care the Trust provided to her mother during three admissions from July 2021 … |
NHS in England | Partly upheld | 1 Oct 2024 |
| P-003078 | County Durham and Darlington NHS Foundation Trust Mrs A complains about the care provided to her husband in May 2022. |
NHS in England | Partly upheld | 1 Oct 2024 |
| P-003047 | Cornwall Partnership NHS Foundation Trust Mr N complains Cornwall Partnership NHS Foundation Trust failed to provide him with an emotional coping skills course for his … |
NHS in England | Upheld | 30 Sep 2024 |
| P-002954 | Dorset County Hospital NHS Foundation Trust Mrs Y complains the Trust failed to consider referring Mr Y for a liver transplant early enough. |
NHS in England | Partly upheld | 29 Sep 2024 |
| P-002996 | Mid and South Essex NHS Foundation Trust Mr K complained about the Trust’s record keeping, COVID-19 testing and discharge of his mother. |
NHS in England | Closed | 29 Sep 2024 |
| P-003007 | Lewisham and Greenwich NHS Trust Mrs R complains the Trust delayed diagnosing her hip dislocation for three days because it did not take an X-ray … |
NHS in England | Upheld | 29 Sep 2024 |
| P-002979 | Mersey Care NHS Foundation Trust Ms P complains about care and treatment provided by the Trust in 2022 saying it communicated false information in her … |
NHS in England | Closed | 29 Sep 2024 |
| P-002969 | North Cumbria Integrated Care NHS Foundation Trust Mr O complains that in 2013 and 2015 North Cumbria Integrated Care NHS Foundation Trust wrongly reported MRI scans as … |
NHS in England | Closed | 29 Sep 2024 |
| P-002942 | King's College Hospital NHS Foundation Trust Mrs A complains about the care and treatment during her pregnancy. |
NHS in England | Closed | 29 Sep 2024 |
| P-002938 | University Hospitals of Derby and Burton NHS Foun… Mrs A complains about the care and treatment the Trust gave to her husband. She says it put a Do … |
NHS in England | Closed | 29 Sep 2024 |
| P-002926 | University Hospitals Birmingham NHS Foundation Tr… Miss I complains about the care and treatment given to her father in 2021. Miss I complains her father was … |
NHS in England | Closed | 29 Sep 2024 |
| P-003001 | North London NHS Foundation Trust Mrs U complains the Trust included information in her father’s discharge summary and occupational therapy report that was untrue and … |
NHS in England | Closed | 29 Sep 2024 |
| P-002988 | A practice in the Walsall area Mrs O complains the organisations contributed to her husband's deterioration and premature death by withdrawing his anticoagulant medication, not reviewing … |
NHS in England | Closed | 29 Sep 2024 |
| P-002987 | University Hospitals Coventry and Warwickshire NH… Mrs A complains A&E staff incorrectly moved her husband when they should have continued monitoring him before admitting him to … |
NHS in England | Partly upheld | 29 Sep 2024 |
| P-002983 | Chelsea and Westminster Hospital NHS Foundation T… Mrs H complains the Trust failed to diagnose and treat her husband’s endocrine cancer soon enough, that it did not … |
NHS in England | Closed | 29 Sep 2024 |
| P-002982 | Buckinghamshire Healthcare NHS Trust Mr O complains about the Trust’s aftercare since his discharge from hospital in June 2022. He says the Trust failed … |
NHS in England | Not upheld | 29 Sep 2024 |
| P-002915 | A practice in the Birmingham area Mr A complains the Practice failed to act upon his requests to arrange his wife's annual flu vaccination between October … |
NHS in England | Closed | 29 Sep 2024 |
| P-002913 | An independent provider in the Hull area Miss M complains about the end of life care and treatment given to her mother. |
NHS in England | Partly upheld | 29 Sep 2024 |
| P-002909 | Mid Cheshire Hospitals NHS Foundation Trust Mrs O complains about the Trust’s care and treatment of her father. She says it failed to refer him to … |
NHS in England | Upheld | 26 Sep 2024 |
| P-002968 | A practice in the Kent area Mrs U complains the Practice failed to advise her an orthopaedic referral was rejected between January 2023 and February 2024. |
NHS in England | Closed | 26 Sep 2024 |
| P-002980 | Sandwell and West Birmingham Hospitals NHS Trust Mr K complains that in December 2022 staff moved his mother from a side room to a bed on a … |
NHS in England | Closed | 26 Sep 2024 |
| P-002911 | Cambridgeshire and Peterborough Integrated Care S… Mrs K complains the ICB wrongly removed her mother’s funded nursing care (FNC) from May 2023 to March 2024. |
NHS in England | Closed | 26 Sep 2024 |
| P-002992 | Gloucestershire Health and Care NHS Foundation Tr… Mr A complains about the Trust's mental health care between November 2021 and October 2022. |
NHS in England | Closed | 26 Sep 2024 |
| P-002922 | United Lincolnshire Hospitals NHS Trust Mrs G complains the Trust did not look properly manage her husband’s diabetes when he was a hospital inpatient. She … |
NHS in England | Upheld | 26 Sep 2024 |