Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003281 | The Dudley Group NHS Foundation Trust Miss A complained about medication mismanagement for her mother, including stopping essential drugs, incorrect dosages, and feeding despite aspiration risk, … |
NHS in England | Partly upheld | 2 Jan 2025 |
| P-003280 | HM Courts and Tribunals Service Mr P complained HM Courts and Tribunals Service lost his mother's original will and caused significant delays in his probate … |
UK Government | Closed | 2 Jan 2025 |
| P-003186 | Oxford University Hospitals NHS Foundation Trust Miss U complained about poor hospital care for her late partner, including bad food, delayed discharge, unanswered call bells, poor … |
NHS in England | Closed | 31 Dec 2024 |
| P-003231 | Northern Lincolnshire and Goole NHS Foundation Tr… Mr U complained his wife suffered delayed nebuliser treatment, incorrect cannula insertion, missed swallow assessment, poor hygiene, and steroid overdose, … |
NHS in England | Closed | 31 Dec 2024 |
| P-003226 | NHS England - South - South East (Local office) Ms R complained NHS England's review panel wrongly decided her late mother was ineligible for NHS continuing healthcare, alleging insufficient … |
NHS in England | Closed | 31 Dec 2024 |
| P-003203 | Leeds Teaching Hospitals NHS Trust Mr L complained the Trust misdiagnosed his seizures and kidney problems as drug-related, delayed treatment, and unfairly labelled him, causing … |
NHS in England | Closed | 31 Dec 2024 |
| P-003565 | Oxleas NHS Foundation Trust Mr R complained about inappropriate stopping of medications without detox in prison, delays in new prescriptions, and inadequate management of … |
NHS in England | Not upheld | 31 Dec 2024 |
| P-003237 | A practice in the North Yorkshire area Miss O complained the Practice provided insufficient information for her IVF funding application, causing delays that impacted her chances of … |
NHS in England | Closed | 30 Dec 2024 |
| P-003229 | HM Courts and Tribunals Service Ms O complained HMCTS failed to inform her of a court hearing and that the judgment disregarded her evidence, impacting … |
UK Government | Closed | 27 Dec 2024 |
| P-003215 | Calderdale and Huddersfield NHS Foundation Trust Mrs P complained about delayed diagnosis of giant cell arteritis and subsequent treatment for her mother, which she believes contributed … |
NHS in England | Closed | 27 Dec 2024 |
| P-003257 | Buckinghamshire Healthcare NHS Trust Mrs E complained her son was sent home from A&E without a diagnosis for chest pains, dying later that day, … |
NHS in England | Closed | 23 Dec 2024 |
| P-003251 | Manchester University NHS Foundation Trust Mrs Y complained about her son's care, alleging that failings during his admission left him in a coma for seven … |
NHS in England | Closed | 20 Dec 2024 |
| P-003194 | HM Courts and Tribunals Service Miss A complained about HMCTS delays in drawing a court order, unresponsiveness to emails, and unprocessed Help with Fees application, … |
UK Government | Closed | 20 Dec 2024 |
| P-003181 | A practice in the Newham area Mr B complained staff failed to monitor his father, who pulled out his oxygen tube, leading to low oxygen, infections, … |
NHS in England | Closed | 20 Dec 2024 |
| P-003250 | NHS England Miss O complained NHS England failed to promptly reallocate her son a new orthodontist, forcing her to pay £1,500 for … |
NHS in England | Closed | 20 Dec 2024 |
| P-003245 | Sheffield Teaching Hospitals NHS Foundation Trust Mr T complained the dental hospital wrongly discharged him without follow-up in January 2024, despite a recurrent infection requiring further … |
NHS in England | Closed | 20 Dec 2024 |
| P-003202 | Blackpool Teaching Hospitals NHS Foundation Trust Mr R complained the Trust gave his mother incorrect doses of Midazolam, did not discuss a Do Not Attempt Resuscitation … |
NHS in England | Not upheld | 20 Dec 2024 |
| P-003184 | A practice in the City of Leicester area Mrs C complained the Practice failed to diagnose her leg pain and stomach symptoms, and refused further antibiotics for a … |
NHS in England | Closed | 20 Dec 2024 |
| P-003246 | NHS England Mr A complained NHS England's independent review panel wrongly upheld a decision that his late mother was not eligible for … |
NHS in England | Closed | 20 Dec 2024 |
| P-003183 | South West Yorkshire Partnership NHS Foundation T… Miss A complained the Trust wrongly discharged her son, P, from learning disability services, misjudged his abilities, and discriminated against … |
NHS in England | Closed | 20 Dec 2024 |
| P-003187 | Gloucestershire Hospitals NHS Foundation Trust Ms U complained the Trust failed to diagnose and treat her parasitic head infection, causing ongoing uncomfortable symptoms such as … |
NHS in England | Closed | 20 Dec 2024 |
| P-003218 | NHS England Miss U complained NHS England wrongly upheld a decision that her mother was ineligible for NHS continuing healthcare (CHC) funding, … |
NHS in England | Closed | 19 Dec 2024 |
| P-003240 | Manchester University NHS Foundation Trust Mr T complained the Trust held an incorrect phone number, failed to notify him of a cancelled appointment, delayed referrals, … |
NHS in England | Closed | 19 Dec 2024 |
| P-003248 | A practice in the Trafford area Miss R complained about delays in her mother's ring pessary replacement and the Trust's refusal to provide incontinence briefs, potentially … |
NHS in England | Closed | 19 Dec 2024 |
| P-003259 | Guy's and St Thomas' NHS Foundation Trust Mrs A complained about failures in consent, surgical performance, post-operative assessment, and referral by the Trust, leading to nerve paralysis … |
NHS in England | Closed | 19 Dec 2024 |