Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003305 | Manchester University NHS Foundation Trust Mrs E complained staff allowed her husband to fall by letting him go to the bathroom alone, leading to his … |
NHS in England | Closed | 23 Jan 2025 |
| P-003293 | UK Visas and Immigration (UKVI) Mr G complained UKVI incorrectly applied a 'no recourse to public funds' condition, making him ineligible for tax credits and … |
UK Government | Upheld | 23 Jan 2025 |
| P-003283 | South East Coast Ambulance Service NHS Foundation… Mr A complained about severe NHS 111 call back delays and inadequate observations/communication by ambulance crews regarding his partner's condition, … |
NHS in England | Closed | 22 Jan 2025 |
| P-003274 | United Lincolnshire Teaching Hospitals NHS Trust Ms N complained about delayed oesophagus cancer treatment, lack of information about her brother's prognosis, poor communication, wrong infection information, … |
NHS in England | Closed | 22 Jan 2025 |
| P-003295 | South Tyneside and Sunderland NHS Foundation Trust Miss U complained the Trust failed to provide her mother adequate hydration and did not communicate its decision to place … |
NHS in England | Upheld | 21 Jan 2025 |
| P-003270 | North Bristol NHS Trust Mrs L complained the Trust incorrectly recorded she declined a breast screening, didn't send a further invitation, and failed to … |
NHS in England | Partly upheld | 21 Jan 2025 |
| P-003307 | Department for Work and Pensions Mr T complained the DWP gave incorrect advice regarding backdated LCWRA payments, causing him significant distress, self-harm, and financial loss. |
UK Government | Closed | 21 Jan 2025 |
| P-003268 | Portsmouth Hospitals University NHS Trust Mrs A complained doctors did not properly investigate her husband's condition, made incorrect diagnoses, and delayed an MRI scan during … |
NHS in England | Not upheld | 20 Jan 2025 |
| P-003298 | London North West University Healthcare NHS Trust Mr B complained about multiple issues with his daughter's care, including Hickman line consent, stent insertion, vaccine pressure, inappropriate transfers, … |
NHS in England | Closed | 17 Jan 2025 |
| P-003303 | Manchester University NHS Foundation Trust Mr G said the Trust failed to properly assess his father before discharge, leading to readmission within two hours and … |
NHS in England | Closed | 17 Jan 2025 |
| P-003264 | Chelsea and Westminster Hospital NHS Foundation T… Mr A complained the GP Practice failed to appropriately assess his wife's urgent symptoms and refer her, causing delayed diagnosis. … |
NHS in England | Partly upheld | 15 Jan 2025 |
| P-003301 | Malling Health Mrs S complained Malling Health failed to arrange a welfare check for her father after being unable to contact him, … |
NHS in England | Upheld | 14 Jan 2025 |
| P-003304 | The Hillingdon Hospitals NHS Foundation Trust Mr V complained The Hillingdon Hospitals NHS Foundation Trust delayed his father's admission and CT scans despite clear stroke symptoms, … |
NHS in England | Not upheld | 14 Jan 2025 |
| P-003278 | Manchester University NHS Foundation Trust Mrs J complained Manchester University NHS Foundation Trust failed to give prophylactic antibiotics to her daughter, notice deterioration, manage pain, … |
NHS in England | Partly upheld | 13 Jan 2025 |
| P-003294 | United Lincolnshire Teaching Hospitals NHS Trust Miss B complained United Lincolnshire Teaching Hospitals NHS Trust prematurely discharged her father, left him on a trolley, failed to … |
NHS in England | Partly upheld | 10 Jan 2025 |
| P-003288 | University Hospitals Coventry and Warwickshire NH… Miss X complained University Hospitals Coventry and Warwickshire NHS Trust delayed treating her grandfather's blocked bile duct, leading to perforation … |
NHS in England | Not upheld | 10 Jan 2025 |
| P-003297 | Royal Devon University Healthcare NHS Foundation … Mrs E complained Royal Devon University Healthcare NHS Foundation Trust staff failed to communicate with her and her son, inappropriately … |
NHS in England | Partly upheld | 9 Jan 2025 |
| P-003290 | Office of Gas and Electricity Markets (Ofgem) Mr A complained Ofgem delayed changing its decision to stop his Domestic Renewable Heat Incentive payments, causing him financial losses. |
UK Government | Closed | 9 Jan 2025 |
| P-003299 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs W complained Mersey and West Lancashire Teaching Hospitals NHS Trust gave her father incorrect medication and restricted visitors, preventing … |
NHS in England | Closed | 8 Jan 2025 |
| P-003296 | Department for Work and Pensions Miss A complained DWP incorrectly closed her UC account, failed to respond to mental health messages, delayed advising Debt Management … |
UK Government | Upheld | 8 Jan 2025 |
| P-003272 | Mid and South Essex NHS Foundation Trust Mrs R complained Mid and South Essex NHS Foundation Trust failed to carry out appropriate investigations to diagnose and treat … |
NHS in England | Not upheld | 7 Jan 2025 |
| P-003273 | Airedale NHS Foundation Trust Mrs A complained Airedale NHS Foundation Trust delayed her father's treatment and intensive care. She also complained Bradford Royal Infirmary … |
NHS in England | Not upheld | 6 Jan 2025 |
| P-003312 | A practice in the Harlow area Miss I complained a GP practice misdiagnosed her daughter and failed to refer her. She also alleged Princess Alexandra Hospital … |
NHS in England | Partly upheld | 3 Jan 2025 |
| P-003262 | Sheffield Teaching Hospitals NHS Foundation Trust Ms S complained Sheffield Teaching Hospitals NHS Foundation Trust inappropriately prescribed Ramipril and gave too much oxygen to her mother, … |
NHS in England | Closed | 3 Jan 2025 |
| P-003281 | The Dudley Group NHS Foundation Trust Miss A complained about medication mismanagement for her mother, including stopping essential drugs, incorrect dosages, and feeding despite aspiration risk, … |
NHS in England | Partly upheld | 2 Jan 2025 |