Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003055 | Department for Work and Pensions Mr A complains that since August 2021 the DWP failed to pay him the correct amount of rent through an … |
UK Government | Closed | 15 Oct 2024 |
| P-003058 | Care Quality Commission Mr and Mrs B complain the Care Quality Commission failed to properly inspect the Nursing Home. The also say It … |
UK Government | Partly upheld | 15 Oct 2024 |
| P-003080 | Norfolk and Norwich University Hospitals NHS Foun… Mr A says the Trust discharged his wife from hospital in June 2023 when she was not fit to do … |
NHS in England | Closed | 14 Oct 2024 |
| P-003010 | Royal Devon University Healthcare NHS Foundation … Mr E complains that in December 2022 the cardiology team failed to review him and discharged him inappropriately. He says … |
NHS in England | Closed | 14 Oct 2024 |
| P-003090 | University Hospitals of North Midlands NHS Trust Mrs M complains the Trust did not correctly treat her mother's chest pains before she had a cardiac arrest. |
NHS in England | Upheld | 14 Oct 2024 |
| P-003054 | County Durham and Darlington NHS Foundation Trust Mr K complains that in May 2022 the Trust did not do an ultrasound scan on his wife and that … |
NHS in England | Closed | 13 Oct 2024 |
| P-003081 | A practice in the Rushcliffe area Mr I and Mrs Y complain the Practice failed to appropriately assess their mother’s symptoms after she experienced a stroke … |
NHS in England | Closed | 13 Oct 2024 |
| P-003025 | University Hospitals Plymouth NHS Trust Mrs T complains the Trust did not recognise that cancer had spread to her husband’s neck following a CT scan … |
NHS in England | Closed | 10 Oct 2024 |
| P-003087 | East Kent Hospitals University NHS Foundation Tru… Mrs C complained about the cardiac care her brother received and an infusion the Trust administered to him. |
NHS in England | Partly upheld | 10 Oct 2024 |
| P-003011 | Cornwall and Isles of Scilly Integrated Care Board Ms R complains the ICB turned down her funding application for breast reduction surgery. |
NHS in England | Closed | 10 Oct 2024 |
| P-003074 | A practice in the Somerset area Mrs G complains about the care provided to her father between March and 4 November 2022. |
NHS in England | Partly upheld | 10 Oct 2024 |
| P-003072 | Manchester University NHS Foundation Trust Mrs A complains about the Trust’s care and treatment of her father between April and August 2022. |
NHS in England | Closed | 10 Oct 2024 |
| P-003032 | Surrey and Sussex Healthcare NHS Trust Mrs A complains about the Trust’s care and treatment between July 2022 and July 2023. Mrs A says she was … |
NHS in England | Closed | 9 Oct 2024 |
| P-003040 | A practice in the Hounslow area Mrs H complains that during an appointment on 19 January 2021 the Practice failed to examine her or make any … |
NHS in England | Closed | 9 Oct 2024 |
| P-003069 | The Princess Alexandra Hospital NHS Trust Mrs W complains about the care her father received in hospital, poor communication before he died and the completion of … |
NHS in England | Closed | 9 Oct 2024 |
| P-003034 | Essex Partnership University NHS Foundation Trust Miss R complains that the Trust should not have removed her from the care coordination service in November 2021. She … |
NHS in England | Closed | 8 Oct 2024 |
| P-003071 | University Hospitals of North Midlands NHS Trust Mrs C complains that when her husband was admitted in October and November 2022, the Trust failed to manage his … |
NHS in England | Closed | 8 Oct 2024 |
| P-003094 | County Durham and Darlington NHS Foundation Trust Mrs A complains about the care provided to her brother in November 2022. |
NHS in England | Closed | 7 Oct 2024 |
| P-003077 | University Hospital Southampton NHS Foundation Tr… Mrs T complains that the Trust should not have discharged her husband from hospital when he attended with heart related … |
NHS in England | Closed | 7 Oct 2024 |
| P-003084 | Sheffield Teaching Hospitals NHS Foundation Trust Ms N complains the Trust discharged her brother, who was autistic and non verbal, from hospital before his infection had … |
NHS in England | Closed | 7 Oct 2024 |
| P-003019 | South Tyneside and Sunderland NHS Foundation Trust Mrs N complains the Trust’s emergency department did not take appropriate action when she presented with problems with a recently … |
NHS in England | Closed | 7 Oct 2024 |
| P-003085 | An independent provider in the Berkshire area Mr P complains the Provider missed clear signs and symptoms of his son’s pneumonia which led to sepsis. |
NHS in England | Closed | 6 Oct 2024 |
| P-003050 | Nottingham University Hospitals NHS Trust Mr O complains Nottingham University Hospitals NHS Trust unreasonably delayed a sleep study for his son for four weeks between … |
NHS in England | Closed | 3 Oct 2024 |
| P-003096 | NHS England Mrs H complains the NHS Pathways triage system used for all NHS 111 calls is flawed, as it fails to … |
NHS in England | Closed | 3 Oct 2024 |
| P-003026 | County Durham and Darlington NHS Foundation Trust Ms J complains the Trust included false and damaging information about her in her daughter’s cognitive assessment report. |
NHS in England | Closed | 2 Oct 2024 |