Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003015 | West Hertfordshire Teaching Hospitals NHS Trust Mrs E complains the Trust failed to provide her with a diagnosis for postural tachycardia syndrome (PoTS) and refused to … |
NHS in England | Closed | 22 Oct 2024 |
| P-003063 | Cambridge University Hospitals NHS Foundation Tru… Mrs T complains that Cambridge University Hospitals NHS Foundation Trust failed to prevent her mother falling in hospital and incorrectly … |
NHS in England | Closed | 22 Oct 2024 |
| P-003018 | A practice in the Hertfordshire area Miss A complains the Practice did not give her the results of an antibody test, and this means she has … |
NHS in England | Closed | 22 Oct 2024 |
| P-003075 | An independent provider in the Halton area Ms K complains about the insertion of a contraceptive implant, and a lack of assessment and examination when she was … |
NHS in England | Closed | 22 Oct 2024 |
| P-003070 | Manchester University NHS Foundation Trust Mrs D complains the Trust did not act quickly enough or explore appropriate treatment options for her father’s symptoms. She … |
NHS in England | Partly upheld | 22 Oct 2024 |
| P-003028 | A practice in the Leeds area Mr and Mrs R complain the care home provider failed to provide good end of life care to their mother … |
NHS in England | Closed | 22 Oct 2024 |
| P-003017 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs O complains about the treatment the Trust gave to her. She says between 11 October and 24 December 2021 … |
NHS in England | Closed | 22 Oct 2024 |
| P-003030 | Gloucestershire Hospitals NHS Foundation Trust Ms A complains the Trust failed to diagnose a dislocated kneecap and did not carry out a physical examination of … |
NHS in England | Closed | 21 Oct 2024 |
| P-003049 | Leeds Teaching Hospitals NHS Trust Ms D complains about the treatment the Trust gave to her daughter between March 2018 and 2020. She complains the … |
NHS in England | Upheld | 21 Oct 2024 |
| P-003048 | Worcestershire Acute Hospitals NHS Trust Miss Y complains the Trust did not admit her mother at the right time in January 2022. She complains it … |
NHS in England | Closed | 21 Oct 2024 |
| P-003076 | Barking, Havering and Redbridge University Hospit… Mr B complains staff did not detect perforation in Mrs B’s throat after her gastroscopy and they discharged her without … |
NHS in England | Closed | 20 Oct 2024 |
| P-003057 | Guy's and St Thomas' NHS Foundation Trust Mr S complains about surgery he had at the Trust on 16 September 2021. Mr S complains the Trust’s consultant … |
NHS in England | Closed | 20 Oct 2024 |
| P-003021 | Mersey Care NHS Foundation Trust Mr E complains he received an unsuitable talking therapies course from the Trust, which it then implemented inadequately. |
NHS in England | Closed | 20 Oct 2024 |
| P-003029 | A dental practice in the City of Westminster area Miss T complains the dentist did not properly examine and X-ray her wisdom tooth before trying to remove it, they … |
NHS in England | Partly upheld | 20 Oct 2024 |
| P-003062 | Chelsea and Westminster Hospital NHS Foundation T… Mrs U complains the Trust discharged her uncle inappropriately and without a zimmer frame, which resulted in him being readmitted … |
NHS in England | Upheld | 17 Oct 2024 |
| P-003024 | Foreign, Commonwealth and Development Office Mr J complains the FCDO did not do enough to support him when his children were abducted by his ex-wife. |
UK Government | Closed | 17 Oct 2024 |
| P-003064 | A practice in the Gloucester area Dr M complains about delays in a GP requesting an ambulance for his mother and delays in the ambulance arriving. |
NHS in England | Closed | 16 Oct 2024 |
| P-003093 | East Suffolk and North Essex NHS Foundation Trust Miss O complains about the Trust’s care and treatment of her sister between February and March 2023. She says the … |
NHS in England | Partly upheld | 16 Oct 2024 |
| P-003088 | Mid and South Essex NHS Foundation Trust Mrs D complains about her mother’s discharge from hospital. She says the Trust did not properly consider if her mother … |
NHS in England | Partly upheld | 16 Oct 2024 |
| P-003036 | University Hospitals of North Midlands NHS Trust Miss F complains the Trust was not concerned by the reduction in her daughter’s movement and the drop in her … |
NHS in England | Closed | 16 Oct 2024 |
| P-003033 | Mid Cheshire Hospitals NHS Foundation Trust Ms D complains about various aspects of the care and treatment the Trust provided during her labour. |
NHS in England | Partly upheld | 15 Oct 2024 |
| P-003056 | An independent provider in the City of Peterborou… Mr A complains that the Hospital delayed carrying out his surgery, did not offer him any pain management despite him … |
NHS in England | Closed | 15 Oct 2024 |
| P-003031 | James Paget University Hospitals NHS Foundation T… Mrs A complains about her late husband’s care and treatment in 2021. She says delays in referral by the GP … |
NHS in England | Closed | 15 Oct 2024 |
| P-003022 | Mid Cheshire Hospitals NHS Foundation Trust Mr R complains that in July 2023 the Trust inappropriately discharged him from hospital. He is concerned the Trust should … |
NHS in England | Closed | 15 Oct 2024 |
| P-003067 | A practice in the Oxfordshire area Mr A complains the Health Centre did not do an adequate examination of his son on 23 January 2023. |
NHS in England | Closed | 15 Oct 2024 |