Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003343 | South Tees Hospitals NHS Foundation Trust Mrs O complained South Tees Hospitals NHS Foundation Trust failed to provide adjuvant chemotherapy after her 2019 surgery, which she … |
NHS in England | Closed | 5 Feb 2025 |
| P-003355 | Birmingham and Solihull Mental Health NHS Foundat… Mr R complained Birmingham and Solihull Mental Health NHS Foundation Trust incorrectly rejected his referrals to its Community Mental Health … |
NHS in England | Closed | 5 Feb 2025 |
| P-003351 | Office of Qualifications and Examinations Regulat… Mrs P complained Ofqual refused to carry out an internal review of its decision, despite her submitting further evidence, causing … |
UK Government | Closed | 4 Feb 2025 |
| P-003339 | Student Loans Company (SLC) Mr A complained the Student Loans Company requested financial information for a 2016 grant in 2023, which his stepfather could … |
UK Government | Closed | 4 Feb 2025 |
| P-003318 | Environment Agency Mrs W complained the Environment Agency failed to take regulatory action against a composting facility, which she alleged caused excessive … |
UK Government | Closed | 3 Feb 2025 |
| P-003384 | University Hospitals of North Midlands NHS Trust Miss C complained University Hospitals of North Midlands NHS Trust failed to assess the urgency of her broken ankle and … |
NHS in England | Partly upheld | 3 Feb 2025 |
| P-003267 | A practice in the Nottinghamshire area Mrs H complained about various failings in care provided to her ex-husband, which she believes led to his avoidable death, … |
NHS in England | Closed | 31 Jan 2025 |
| P-003300 | The Walton Centre NHS Foundation Trust Ms N complained WC Trust failed to safeguard and urgently respond to concerns for her husband. She also alleged WUTH … |
NHS in England | Closed | 31 Jan 2025 |
| P-003291 | University Hospitals Coventry and Warwickshire NH… Mrs T complained the Trust wrongly gave and refused to remove a stent, failed to act on poor NEWS scores, … |
NHS in England | Partly upheld | 31 Jan 2025 |
| P-003302 | King's College Hospital NHS Foundation Trust Mr A complained clinicians delayed his mother’s treatment and misdiagnosed her condition, believing these problems contributed to her death. |
NHS in England | Closed | 31 Jan 2025 |
| P-003313 | Barnsley Hospital NHS Foundation Trust Miss B complained about her father's care, including missed heart issues, delayed fluid overload treatment, inappropriate medication, no critical care … |
NHS in England | Closed | 31 Jan 2025 |
| P-003276 | Stockport NHS Foundation Trust Ms U complained the Trust failed to reduce her mother's stroke risk, delayed diagnosing her stroke, and delayed diagnosing a … |
NHS in England | Partly upheld | 31 Jan 2025 |
| P-003279 | Torbay and South Devon NHS Foundation Trust Mrs L complained about a 13-hour ambulance wait for her mother, delayed admission, failure to perform an endoscopy, and that … |
NHS in England | Partly upheld | 31 Jan 2025 |
| P-003269 | Blackpool Teaching Hospitals NHS Foundation Trust Dr F complained the Trust failed to get consent for a DNAR, misdiagnosed a swollen arm and breast wound, withheld … |
NHS in England | Not upheld | 30 Jan 2025 |
| P-003277 | Tees, Esk and Wear Valleys NHS Foundation Trust Mrs C complained the Trust did not adequately support her son's declining mental health, which led to his rapid decline … |
NHS in England | Closed | 30 Jan 2025 |
| P-003271 | London Ambulance Service NHS Trust Miss T complained the Trust incorrectly categorised her son's emergency calls, causing ambulance delays. She believed earlier arrival could have … |
NHS in England | Not upheld | 30 Jan 2025 |
| P-003275 | North East Ambulance Service NHS Foundation Trust Mrs G complained the Trust took too long to get her husband into an ambulance because the first ambulance lacked … |
NHS in England | Closed | 29 Jan 2025 |
| P-003289 | University Hospitals of Morecambe Bay NHS Foundat… Mr D complained the Trust failed to thoroughly investigate his wife's condition, potentially leading to inappropriate treatment, and lacked communication … |
NHS in England | Upheld | 29 Jan 2025 |
| P-003306 | Mid Yorkshire Teaching NHS Trust Mrs U complained the Trust failed to diagnose her husband’s lung cancer from a chest X-ray in January 2022 and … |
NHS in England | Partly upheld | 29 Jan 2025 |
| P-003266 | Surrey and Sussex Healthcare NHS Trust Mr A complained the Trust provided inadequate cardiology care, failing to diagnose his mother's heart disease. He also alleged poor … |
NHS in England | Partly upheld | 28 Jan 2025 |
| P-003309 | Kettering General Hospital NHS Foundation Trust Miss L complained about inappropriate DNACPR placement, catheter issues, incorrect social care funding advice, poor hydration/nutrition management, unsafe discharge, and … |
NHS in England | Closed | 28 Jan 2025 |
| P-003287 | Chesterfield Royal Hospital NHS Foundation Trust Mr U complained doctors wrongly diagnosed his son as end-of-life, limited treatment, didn't follow his Advance Care Plan, delayed antibiotics, … |
NHS in England | Not upheld | 28 Jan 2025 |
| P-003263 | The Hillingdon Hospitals NHS Foundation Trust Mrs D complained about delays in her husband's cancer surveillance and histology results, failure to consider a bladder removal, unsafe … |
NHS in England | Closed | 27 Jan 2025 |
| P-003292 | University Hospitals Plymouth NHS Trust Dr Y complained the Trust failed to inform him that his son's care became chargeable as an overseas patient, leading … |
NHS in England | Not upheld | 27 Jan 2025 |
| P-003265 | Mersey Care NHS Foundation Trust Mr A complained the Trust inappropriately discharged him from its Community Mental Health Team (CMHT), labelling him a 'troublemaker' and … |
NHS in England | Closed | 27 Jan 2025 |