Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005379 | A dental practice in the Stroud area The Practice questioned her medical accounts, contacted a hospital without consent, failed to communicate effectively, and wrongly removed her from … |
NHS in England | Closed | 13 May 2026 |
| P-005376 | A practice in the Hinckley and Bosworth area Mrs E complained the Practice failed to prescribe HRT, a GP was unprofessional, and there was a nine-week delay in … |
NHS in England | Closed | 13 May 2026 |
| P-005386 | Home Office Mr A complained the Windrush Compensation Scheme failed to properly consider his deceased father's "Impact on life" claim, ignoring critical … |
UK Government | Closed | 13 May 2026 |
| P-005378 | Cornwall Partnership NHS Foundation Trust Ms P complained the Trust failed to provide a suitable wheelchair that met her needs, preventing her from self-propelling. |
NHS in England | Closed | 13 May 2026 |
| P-005377 | North East Ambulance Service NHS Foundation Trust Mrs I complained staff missed opportunities to manage her mother's pain and keep her comfortable, contributing to her death. |
NHS in England | Closed | 13 May 2026 |
| P-005372 | An independent provider in the City of Derby area Mr O complained NHS 111 inappropriately referred him to a pharmacy and an out-of-hours GP failed to advise on his … |
NHS in England | Closed | 12 May 2026 |
| P-005371 | Student Loans Company (SLC) Mr E complained the Student Loans Company incorrectly calculated his repayments, failing to account for his salary sacrifice scheme. |
UK Government | Closed | 12 May 2026 |
| P-005369 | A practice in the Wiltshire area Ms O complained the Practice failed to provide adequate pain relief to her partner before his death, causing him unbearable … |
NHS in England | Closed | 12 May 2026 |
| P-005373 | Epsom and St Helier University Hospitals NHS Trust Mrs K complained the Trust mismanaged her steroid treatment, had poor staff communication during her visit, and gave inadequate prescription … |
NHS in England | Closed | 12 May 2026 |
| P-005374 | Office of the Public Guardian Mr X complained the OPG had no justification for investigating his mother's capacity or conducting a financial investigation after a … |
UK Government | Closed | 12 May 2026 |
| P-005370 | North Cumbria Integrated Care NHS Foundation Trust Mr I complained the Trust performed surgery on the wrong testicle, causing an avoidable emergency re-operation and complications. |
NHS in England | Closed | 12 May 2026 |
| P-005364 | Metropolitan Police Service Mr O complained the Metropolitan Police Service breached his Victim's Code rights by pausing a call about suicide and ignoring … |
UK Government | Closed | 11 May 2026 |
| P-005365 | Information Commissioner's Office Mr H complained the ICO mishandled his data breach complaint against the council, defending it despite acknowledged GDPR breaches and … |
UK Government | Closed | 11 May 2026 |
| P-005362 | Metropolitan Police Service The Metropolitan Police Service failed to adhere to the Victim’s Code following a 2016 incident, impacting communication, evidence retention, and … |
UK Government | Closed | 11 May 2026 |
| P-005361 | The Queen Elizabeth Hospital King's Lynn NHS Foun… The Trust failed to consider their mother’s mental wellbeing while she was isolated in a side room, which they believe … |
NHS in England | Closed | 11 May 2026 |
| P-005367 | University Hospitals Birmingham NHS Foundation Tr… The Trust failed to document her family's questions about her mother's care, often denying they were asked, which caused avoidable … |
NHS in England | Closed | 11 May 2026 |
| P-005363 | Metropolitan Police Service Mr O complained the Metropolitan Police Service breached the Victim's Code through lack of contact from officers and a "no … |
UK Government | Closed | 11 May 2026 |
| P-005368 | A practice in the Wiltshire area Ms A complained the Practice failed to prescribe ADHD medication, wrongly refused her shared care agreement, and did not communicate … |
NHS in England | Closed | 11 May 2026 |
| P-005366 | NHS England - London (Local office) Mr P complained NHSE wrongly upheld his mother's ineligibility for NHS Continuing Healthcare, disagreeing with the Independent Review Panel's assessment … |
NHS in England | Closed | 11 May 2026 |
| P-005359 | A practice in the City of Brighton and Hove area Mr B complained his GP practice refused appropriate treatment/referral for his scalp, gave conflicting information, unfairly removed him from the … |
NHS in England | Closed | 10 May 2026 |
| P-005358 | Office of Rail and Road The ORR failed to thoroughly and impartially investigate his concerns about a local level crossing, ignoring its statutory duty to … |
UK Government | Closed | 10 May 2026 |
| P-005360 | Teaching Regulation Agency Mr A complained the TRA's professional conduct investigation was flawed, relied on false statements, and failed to address his evidence … |
UK Government | Closed | 10 May 2026 |
| P-005354 | HM Courts and Tribunals Service Mr D complained he missed a virtual court hearing due to technical difficulties and couldn't get court assistance, leading to … |
UK Government | Closed | 7 May 2026 |
| P-005353 | Imperial College Healthcare NHS Trust Miss C complained her hysterectomy caused two incisional hernias and diastasis recti, requiring further surgery and causing emotional distress and … |
NHS in England | Closed | 7 May 2026 |
| P-005355 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Ms D complained about inappropriate inpatient care including forced medication, denied antibiotics, unsuitable ward placement, disturbed sleep, and inaccurate GP … |
NHS in England | Closed | 7 May 2026 |