Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005160 | St George's University Hospitals NHS Foundation T… Mr O complains the Trust did not properly inform him of the risks and severe side effects of a stem … |
NHS in England | Closed | 30 Mar 2026 |
| P-005158 | University Hospitals of Liverpool Group Mr N complains that breast care clinicians did not monitor his wife properly for recurrent cancer, and dismissed her concerns, … |
NHS in England | Not upheld | 30 Mar 2026 |
| P-005156 | North West Anglia NHS Foundation Trust Mr R complains the Trust missed opportunities to diagnose his right coronary artery was becoming blocked. |
NHS in England | Upheld | 30 Mar 2026 |
| P-005157 | Care Quality Commission Mrs L complains that the Care Quality Commission’s (CQC) investigation into her mother-in-law’s death was inadequate. She is dissatisfied with … |
UK Government | Closed | 30 Mar 2026 |
| P-005150 | HM Courts and Tribunals Service Mr U complains about HMCTS and its communication and handling of his concerns following him submitting a money claim online. |
UK Government | Closed | 30 Mar 2026 |
| P-005139 | King's College Hospital NHS Foundation Trust Mrs T complains the Trust did not follow correct procedures when recording and handling patient property. |
NHS in England | Closed | 29 Mar 2026 |
| P-005143 | Worcestershire Acute Hospitals NHS Trust Mrs B complains about delay in arranging an MRI scan to confirm/rule out that cancer had spread to the brain. … |
NHS in England | Partly upheld | 29 Mar 2026 |
| P-005142 | NHS England Mrs O complains about NHS England’s decision to uphold Cambridgeshire and Peterborough Integrated Care Board’s (the ICB) decision her husband, … |
NHS in England | Closed | 29 Mar 2026 |
| P-005144 | An independent provider in the Wealden area Miss L complains AJM Healthcare did not provide a powered wheelchair that met her needs. |
NHS in England | Upheld | 29 Mar 2026 |
| P-005141 | Veterans UK Mr E complains about Veterans UK’s (VUK) handling of his asthma claim. He says the Armed Forces Compensation Scheme delayed … |
UK Government | Closed | 29 Mar 2026 |
| P-005138 | South Tees Hospitals NHS Foundation Trust Mr I complains staff delayed diagnosing and treating his wife's infection. He also complains about a lack of end of … |
NHS in England | Closed | 29 Mar 2026 |
| P-005140 | Bradford Teaching Hospitals NHS Foundation Trust Mrs A complains that the Trust failed to diagnose her with skin cancer soon enough between June 2023 and July … |
NHS in England | Closed | 29 Mar 2026 |
| P-005135 | Child Maintenance Service (CMS) A complaint that repeated CMS errors over |
UK Government | Partly upheld | 27 Mar 2026 |
| P-005125 | A practice in the North Yorkshire area Mr R complains about the service he received from the Practice. He complaints the Practice refused to see him for … |
NHS in England | Not upheld | 27 Mar 2026 |
| P-005126 | Avon and Wiltshire Mental Health Partnership NHS … Mr M complains on behalf of Ms M about care provided by Avon and Wiltshire Mental Health Partnership NHS Trust … |
NHS in England | Closed | 27 Mar 2026 |
| P-005132 | NHS Cheshire and Merseyside Mr A complains NHS England’s (NHSE) independent review panel (IRP) upheld Cheshire and Merseyside Integrated Care Board’s (the ICB) decision … |
NHS in England | Closed | 27 Mar 2026 |
| P-005134 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mr P complains about poor communication provided to his wife during her care and treatment for cancer. He complains that … |
NHS in England | Closed | 27 Mar 2026 |
| P-005129 | Essex Partnership University NHS Foundation Trust Miss B complains Essex Partnership University NHS Foundation Trust used the electronic system Oxevision to monitor her without obtaining her … |
NHS in England | Upheld | 27 Mar 2026 |
| P-005130 | A practice in the Bedford area Miss D complains about aspects of the care and treatment she received from the Practice between February and June 2025. |
NHS in England | Closed | 27 Mar 2026 |
| P-005128 | Manchester University NHS Foundation Trust Miss L and Miss N complain about the care and discharge arrangements for their brother, Mr L, during two separate … |
NHS in England | Upheld | 27 Mar 2026 |
| P-005127 | University Hospitals Birmingham NHS Foundation Tr… Miss A complains the Trust did not allow her to visit her mother and it catheterised her without gaining her … |
NHS in England | Closed | 27 Mar 2026 |
| P-005131 | A dental practice in the Leeds area Mr K complains about the care and treatment he received over several months from June 2025. He complains his crown … |
NHS in England | Closed | 27 Mar 2026 |
| P-005136 | Sussex Partnership NHS Foundation Trust Miss L has raised concerns about the waiting times for an autism assessment and not being prioritised. |
NHS in England | Closed | 27 Mar 2026 |
| P-005133 | Child Maintenance Service (CMS) Mr W complains about the actions of CMS between September 2023 and January 2024. He says CMS did not follow … |
UK Government | Closed | 27 Mar 2026 |
| P-005137 | York and Scarborough Teaching Hospitals NHS Found… Miss B says the Trust failed to provide appropriate pressure ulcer care to her mother, Mrs C, during two hospital … |
NHS in England | Partly upheld | 27 Mar 2026 |