Independent Case Examiner
AI-generated summary Ms A complained CMS failed to secure accurate child maintenance payments, delayed changing payment type, and delayed enforcement action.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
A practice in the Leeds area
AI-generated summary Miss M complained the Practice failed to monitor her thyroid and vitamin D levels, was rude, didn't inform her of a referral, and mishandled her complaint.
Royal Free London NHS Foundation Trust
AI-generated summary Mr A complained the Trust failed to diagnose his father's infection, dismissed concerns, provided poor communication, and inadequate end-of-life care.
A practice in the Luton area
AI-generated summary Mr H complained about a practice's lack of appropriate care and treatment over several years, alleging it caused him disabilities.
Mersey Care NHS Foundation Trust
AI-generated summary Mr E complained Mersey Care NHS Foundation Trust assessed him under the Mental Health Act against his will and about a doctor's aggravating behaviour, misrepresenting his Tourette's.
The Rotherham NHS Foundation Trust
AI-generated summary Mr A complained the Trust dismissed his wife's knee infection, failed to address her pain, and provided inadequate wound care, worsening her condition.
Blackpool Teaching Hospitals NHS Foundation Trust
AI-generated summary Mrs P complained the Trust failed to diagnose and treat her father's UTI and didn't escalate care, which she believes led to sepsis and his death.
Lancashire and South Cumbria NHS Foundation Trust
AI-generated summary Mr A complained the Trust failed to assess his mental health needs, coordinate care with his GP, support him with court proceedings, and incorrectly withdrew bipolar medication, worsening his condition.
A practice in the North Devon area
AI-generated summary Mr B complained the Practice prescribed venlafaxine for 22 years without monitoring or diagnosis, and failed to warn him of withdrawal effects, contributing to health issues.
NHS England
AI-generated summary Mrs T complained NHS England's Independent Review Panel (IRP) wrongly upheld a decision denying her late mother NHS continuing healthcare (CHC) funding, due to improper consideration of needs and procedural concerns.
East and North Hertfordshire Teaching NHS Trust
AI-generated summary Mr O complained the Trust did not fully inform him about the risks of a coil embolisation for varicocele and that the radiologist performed the surgery incorrectly, causing debilitating pain.
A practice in the North Northamptonshire area
AI-generated summary Mr R complained the Practice did not offer appropriate testing for his wheezing cough, incorrectly prescribed medication, and provided incorrect X-ray results, causing stress and worry.
Countess of Chester Hospital NHS Foundation Trust
AI-generated summary Mr Z alleged the Trust failed to provide informed consent for hip surgery, missed pneumonia, omitted a blood thinner causing clots, and had inappropriate DNACPR discussions, leading to his mother's death.
An independent provider in the City of Nottingham area
AI-generated summary Mr P complained the Provider failed to thoroughly investigate his hip pain, refer him for scans or secondary care, provide a clear path forward, and handled his complaint poorly, causing prolonged pain and distress.
Frimley Health NHS Foundation Trust
AI-generated summary Ms P complained about delays in receiving a colorectal nursing team appointment and subsequent referrals for neurogastroenterology, with one referral being inadequate, leading to prolonged suffering and missed treatment opportunities.
University Hospitals Coventry and Warwickshire NHS Trust
AI-generated summary Mr X complained the Trust made critical errors in managing his son’s status epilepticus, gave conflicting advice about surgery, and delayed scans, which he believes led to his son's untimely death.
A practice in the Cannock Chase area
AI-generated summary Miss Y complained the Practice failed to consider her father's collective symptoms and missed opportunities to investigate his deteriorating health sooner, leading to a late brain tumour diagnosis.
Surrey and Sussex Healthcare NHS Trust
AI-generated summary Mr J complained the Trust failed to inform him of reduced surgery success chances, provided inadequate aftercare and pain relief, and delayed recognising his haematoma and internal haemorrhage.
Barts Health NHS Trust
AI-generated summary Miss H complained the Trust misled her mother about her health, made mistakes inserting a stent, did not act appropriately during haemorrhages, and failed to monitor her heart, shortening her mother's life.
Shropshire Community Health NHS Trust
AI-generated summary Mrs P complained about inadequate physiotherapy, failure to provide appropriate stroke care, inappropriate MRI offer, her father's deterioration, and delayed discharge summary.
HM Revenue and Customs
AI-generated summary Mr Y complained HMRC failed to update his tax account after changes in circumstances over several years, leading to an £18,000 underpayment he was asked to repay, causing financial distress.
Mersey and West Lancashire Teaching Hospitals NHS Trust
AI-generated summary Mrs B complained the Trust failed to escalate her husband's care for high NEWS, delayed tests and antibiotics, which she believes contributed to his death.
An independent provider in the Cumberland area
AI-generated summary Mrs K complained about a 111 clinician's unclear advice, a three-hour ambulance delay, insufficient assessment by the ambulance crew, and their incorrect refusal to transport her husband or administer a drip.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs Y complained the Trust altered her partner's medical records, provided incomplete discharge letters, wrongly prescribed medication, used legal safeguarding inappropriately, and failed to provide follow-up care or treat encephalitis.
Imperial College Healthcare NHS Trust
AI-generated summary Mr H complained the Trust failed to diagnose/treat pneumonia/sepsis or provide pain management. He also alleged the Ambulance Trust incorrectly treated his condition and did not transport him to hospital.