Source · Ombudsman casework
PHSO Casework Decisions
3,813 published decisions
3,241 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,813 decisions represent approximately 1.2% of the 319,012 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003083 | George Eliot Hospital NHS Trust Miss Y complains about failings checking her partner’s preoperative samples and in his later Emergency Department discharge. She also complains … |
NHS in England | Closed | 31 Oct 2024 |
| P-003052 | UK Visas and Immigration (UKVI) Mr B complains about the length of time it took UKVI to complete an Administrative Review of his visa application. |
UK Government | Closed | 31 Oct 2024 |
| P-003020 | University Hospital Southampton NHS Foundation Tr… Mrs R complains the Trust rejected two adult mental health referrals from her daughter’s GP on 21 April and 6 … |
NHS in England | Partly upheld | 30 Oct 2024 |
| P-003035 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs Y complains about aspects of the care and treatment the Trust gave her daughter and about how it handled … |
NHS in England | Closed | 30 Oct 2024 |
| P-003086 | Chesterfield Royal Hospital NHS Foundation Trust Miss Y complains the Trust left her father alone twice in one day when they knew he was at risk … |
NHS in England | Closed | 30 Oct 2024 |
| P-003023 | A practice in the Stratford-on-Avon area (GP Surg… Ms E complained about several NHS organisations regarding her removal from patient lists in 2020 and 2021. |
NHS in England | Closed | 30 Oct 2024 |
| P-003013 | NHS England Miss D complains NHS England’s independent review panel (IRP) wrongly upheld NHS North East and North Cumbria ICB’s decision that … |
NHS in England | Closed | 30 Oct 2024 |
| P-003095 | Ashford and St Peter's Hospitals NHS Foundation T… Mr E complains about how doctors cared for and treated his mother in hospital. He is particularly concerned about how … |
NHS in England | Partly upheld | 29 Oct 2024 |
| P-003051 | Medway NHS Foundation Trust Mr S complains about the care and treatment given to his father when he was an inpatient between October and … |
NHS in England | Partly upheld | 29 Oct 2024 |
| P-003060 | Child Maintenance Service (CMS) Ms L complains that Child Support Agency and Child Maintenance Service failed to use their available powers to secure the … |
UK Government | Closed | 29 Oct 2024 |
| P-003092 | Barts Health NHS Trust Mr O complains Barts Health NHS Trust failed to appropriately facilitate the delivery of his baby son on 21 May … |
NHS in England | Closed | 28 Oct 2024 |
| P-003039 | Bradford Teaching Hospitals NHS Foundation Trust Ms A complains that during an operation to remove her gallstones, the Trust damaged her pancreas. |
NHS in England | Closed | 28 Oct 2024 |
| P-003091 | Mid and South Essex NHS Foundation Trust Mr L and Mrs M complain about their late daughter not being treated appropriately and being discharged from the Trust … |
NHS in England | Closed | 28 Oct 2024 |
| P-003046 | South East London Integrated Care Board Miss R complains the ICB failed to diagnose her with attention deficit hyperactivity disorder (ADHD) in 2006. |
NHS in England | Closed | 28 Oct 2024 |
| P-003016 | A practice in the City of Southampton area Ms E complains the Practice did not support her with an autism assessment referral or complete an orthopaedic referral for … |
NHS in England | Closed | 24 Oct 2024 |
| P-003061 | HM Courts and Tribunals Service Mr O complains that HMCTS failed to seal an order that was sent to the debtor’s bank. Mr O also … |
UK Government | Closed | 24 Oct 2024 |
| P-003065 | Royal Cornwall Hospitals NHS Trust Mrs E complains the Trust failed to provide her mother with appropriate nutrition, oral care and delirium treatment between December … |
NHS in England | Closed | 24 Oct 2024 |
| P-003027 | Walsall Healthcare NHS Trust Mr L complains about the care and treatment provided to his partner in January 2022. He also complains about a … |
NHS in England | Closed | 23 Oct 2024 |
| P-003053 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs T complains about two NHS Trusts' treatment decisions and care when Mr T was in a mental health crisis … |
NHS in England | Closed | 23 Oct 2024 |
| P-003012 | St George's University Hospitals NHS Foundation T… Miss P complains her mother should not have been admitted to hospital and that she received poor nursing care. She … |
NHS in England | Upheld | 23 Oct 2024 |
| P-003097 | Isle of Wight NHS Trust Ms H complains about how GPs and community nurses from two different organisations cared for her mother towards the end … |
NHS in England | Closed | 23 Oct 2024 |
| P-003041 | A practice in the Gateshead area Mrs L complains the Practice missed opportunities to diagnose her sarcoma (a rare type of cancer) sooner. She says the … |
NHS in England | Closed | 23 Oct 2024 |
| P-003079 | Guy's and St Thomas' NHS Foundation Trust Mr P complains about how the Trust managed his daughter’s feeding tube. |
NHS in England | Closed | 23 Oct 2024 |
| P-003044 | HM Passport Office Ms E complains about HM Passport Office’s online passport application form saying she was unable to fit her daughter’s full … |
UK Government | Closed | 23 Oct 2024 |
| P-003043 | Birmingham Community Healthcare NHS Foundation Tr… Mrs E complains that since 2018 the Trust has held multi-disciplinary team meetings and discussions about the care of her … |
NHS in England | Closed | 22 Oct 2024 |