Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003316 | Herefordshire and Worcestershire Health and Care … Mr and Mrs D complained H&W Trust failed to provide appropriate home care after Mr F's hospital discharges, and WAH … |
NHS in England | Partly upheld | 14 Feb 2025 |
| P-003363 | East London NHS Foundation Trust Mr O complained that the Trust failed to maintain contact, manage risk, and ensure care for his brother, Mr H, … |
NHS in England | Upheld | 14 Feb 2025 |
| P-003381 | Nottingham University Hospitals NHS Trust Mrs Q complained about delays in diagnosing and treating her late husband's GvHD, including issues with medication, tests, communication, and … |
NHS in England | Closed | 14 Feb 2025 |
| P-003323 | The Royal Wolverhampton NHS Trust Mrs O complained the Trust discharged her from gynaecology after she missed a cancellation appointment, forcing her to restart the … |
NHS in England | Closed | 13 Feb 2025 |
| P-003317 | North Cumbria Integrated Care NHS Foundation Trust Mr A complained GPs failed to identify cancer symptoms and refer his wife promptly. He also alleged the Trust wrongly … |
NHS in England | Partly upheld | 13 Feb 2025 |
| P-003372 | Northumbria Healthcare NHS Foundation Trust Mrs A complained the Trust inappropriately discharged Mr B and failed to treat infections, manage pain, or act on worsening … |
NHS in England | Closed | 13 Feb 2025 |
| P-003371 | University Hospitals of North Midlands NHS Trust Mr D complained the Trust did not advise his wife of TAVR procedure risks or properly assess her fitness. He … |
NHS in England | Closed | 12 Feb 2025 |
| P-003361 | Isle of Wight NHS Trust Miss A complained the Trust inappropriately discharged her father without adequate community care, failed to communicate his condition, and did … |
NHS in England | Closed | 12 Feb 2025 |
| P-003334 | University Hospitals Sussex NHS Foundation Trust Mrs A complained the Ambulance Trust delayed dispatching an ambulance. She also alleged the hospital Trust failed to provide pain … |
NHS in England | Closed | 11 Feb 2025 |
| P-003358 | Royal Free London NHS Foundation Trust Ms A complained the Trust failed to provide her mother with any pain relief prior, during, or immediately after her … |
NHS in England | Not upheld | 11 Feb 2025 |
| P-003383 | Cambridge University Hospitals NHS Foundation Tru… Mr R complained the Cambridge MDT concluded his wife was unfit for surgery based on misrepresentative information and communication failings … |
NHS in England | Not upheld | 11 Feb 2025 |
| P-003340 | Maidstone and Tunbridge Wells NHS Trust Mrs D complained staff allowed her husband unsupervised bathroom access without an oxygen extension, failed to give prescribed fluids, antibiotics, … |
NHS in England | Partly upheld | 11 Feb 2025 |
| P-003319 | North West Ambulance Service NHS Trust Mr O complained a paramedic failed to recognise his father, Mr W, needed urgent treatment, causing a 14-hour ambulance delay. … |
NHS in England | Closed | 11 Feb 2025 |
| P-003365 | Oxford University Hospitals NHS Foundation Trust Mrs A complained midwives ignored her concerns about premature water breaking and advised her to wait for an appointment, not … |
NHS in England | Closed | 10 Feb 2025 |
| P-003356 | Nuffield Health Ms I complained the Trust failed to use wound packing and adequately treat her daughter's pilonidal sinus wound after surgery, … |
NHS in England | Upheld | 10 Feb 2025 |
| P-003324 | Greater Manchester Integrated Care Partnership Dr G complained that Greater Manchester Integrated Care Partnership failed to acknowledge its failings in managing mental health services, did … |
NHS in England | Closed | 7 Feb 2025 |
| P-003328 | Leicestershire Partnership NHS Trust Miss A complained Leicestershire Partnership NHS Trust failed to provide appropriate physiotherapy and skin care for her sister, Mrs C, … |
NHS in England | Not upheld | 7 Feb 2025 |
| P-003388 | HM Revenue and Customs Ms O complained HMRC charged her interest and late payment penalties for tax she did not know she owed, causing … |
UK Government | Closed | 7 Feb 2025 |
| P-003354 | Bradford Teaching Hospitals NHS Foundation Trust Mrs T complained Bradford Teaching Hospitals NHS Foundation Trust provided poor care to her mother, Mrs W, including delayed scans, … |
NHS in England | Closed | 6 Feb 2025 |
| P-003330 | A practice in the Dorset area Mrs T complained the Practice denied her husband a home visit, delayed a telephone consultation, and failed to arrange an … |
NHS in England | Closed | 6 Feb 2025 |
| P-003333 | A dental practice in the Blackburn area Mrs F complained about poorly fitting NHS dentures and the dental practice refusing to replace them on the NHS, insisting … |
NHS in England | Closed | 6 Feb 2025 |
| P-003342 | Northern Care Alliance NHS Foundation Trust Miss A complained doctors failed to inform her of lung nodules found in a 2021 CT scan until 2024, by … |
NHS in England | Closed | 6 Feb 2025 |
| P-003369 | Guy's and St Thomas' NHS Foundation Trust Miss R complained that surgeons at Guy's and St Thomas' NHS Foundation Trust used an annuloplasty band that was too … |
NHS in England | Closed | 6 Feb 2025 |
| P-003335 | East Suffolk and North Essex NHS Foundation Trust Mrs B complained about various failings in her fertility care, including delayed medication, mislabelled tests, poor communication, cancelled procedures, and … |
NHS in England | Closed | 6 Feb 2025 |
| P-003343 | South Tees Hospitals NHS Foundation Trust Mrs O complained South Tees Hospitals NHS Foundation Trust failed to provide adjuvant chemotherapy after her 2019 surgery, which she … |
NHS in England | Closed | 5 Feb 2025 |