Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003114 | South West London Integrated Care Board Mrs A says the ICB inappropriately allowed her brother to sign a tenancy agreement when he did not have capacity … |
NHS in England | Closed | 11 Nov 2024 |
| P-003107 | University Hospitals Birmingham NHS Foundation Tr… Mr H complains that the Trust left his partner alone while she was suffering from sepsis and she fell and … |
NHS in England | Partly upheld | 8 Nov 2024 |
| P-003112 | A practice in the Solihull area Mr A complains that on 1 September 2024, the Practice failed to correctly diagnose deep vein thrombosis (DVT) in his … |
NHS in England | Closed | 7 Nov 2024 |
| P-003158 | Croydon Health Services NHS Trust Ms P complains about the care and treatment the Trust gave to her father during his admissions in April and … |
NHS in England | Closed | 7 Nov 2024 |
| P-003154 | Milton Keynes University Hospital NHS Foundation … Miss A complains that while she was at the Trust’s emergency department she was not properly examined and was misdiagnosed … |
NHS in England | Partly upheld | 6 Nov 2024 |
| P-003130 | University Hospitals of Derby and Burton NHS Foun… Mr O complains about University Hospitals of Derby and Burton NHS Foundation Trust and the lack of care after falling … |
NHS in England | Upheld | 6 Nov 2024 |
| P-003128 | University Hospitals of North Midlands NHS Trust Dr E complains about the care and treatment given to her father in May 2023. |
NHS in England | Closed | 6 Nov 2024 |
| P-003152 | Cambridge University Hospitals NHS Foundation Tru… Ms A complains about the Trust’s care and treatment of her son’s diagnosis and treatment of Crohn’s disease between 2016 … |
NHS in England | Closed | 6 Nov 2024 |
| P-003139 | Home Office Mrs E complained the Windrush Compensation Scheme had not properly or consistently considered the hardship she went through as a … |
UK Government | Closed | 6 Nov 2024 |
| P-003155 | Manchester University NHS Foundation Trust Mrs A complains the Trust have not recorded a correct diagnosis for her heart following an echocardiogram. |
NHS in England | Closed | 5 Nov 2024 |
| P-003165 | Guy's and St Thomas' NHS Foundation Trust Mr L complains about the care a physiotherapist gave to his mother in November 2022. He complains they failed to … |
NHS in England | Closed | 5 Nov 2024 |
| P-003119 | Bristol, North Somerset and South Gloucestershire… Mr K complains the ICB lost his Independent Funding Request application made in February 2022 for NHS dental funding to … |
NHS in England | Closed | 5 Nov 2024 |
| P-003104 | An independent provider in the Colchester area Miss A complains about the Service’s decision not to accept her for an ADHD assessment. |
NHS in England | Closed | 4 Nov 2024 |
| P-003157 | Chelsea and Westminster Hospital NHS Foundation T… During her husband’s admission at the Trust, Ms J complains staff misdiagnosed him with post COVID-19 complications and they delayed … |
NHS in England | Not upheld | 4 Nov 2024 |
| P-003153 | A practice in the Oadby and Wigston area Mr A complains the Practice failed to visit his brother after his discharge from hospital in October 2022 until after … |
NHS in England | Not upheld | 1 Nov 2024 |
| P-003059 | A practice in the South Holland area Mr A complains the Practice failed to carry out appropriate tests to identify the cause of his wife’s symptoms. |
NHS in England | Closed | 31 Oct 2024 |
| P-003089 | Kingston Hospital NHS Foundation Trust Dr X complains about the care and treatment the Trust gave to her daughter between 2015 and 2020. |
NHS in England | Closed | 31 Oct 2024 |
| P-003014 | University Hospitals Birmingham NHS Foundation Tr… Mrs L says she has limb length discrepancy (LLD) because of the surgery the Trust performed on her right hip. … |
NHS in England | Closed | 31 Oct 2024 |
| P-003068 | Walsall Healthcare NHS Trust Mr L complained about aspects of the inpatient care his father received and the care he received from the community … |
NHS in England | Closed | 31 Oct 2024 |
| P-003073 | Torbay and South Devon NHS Foundation Trust Mrs A complains about the Trust’s care and treatment of her father in May 2023. |
NHS in England | Closed | 31 Oct 2024 |
| P-003082 | Norfolk and Norwich University Hospitals NHS Foun… Mr K complains about aspects of the care and treatment his late partner received at two hospitals, including a delay … |
NHS in England | Closed | 31 Oct 2024 |
| P-003038 | Mid and South Essex NHS Foundation Trust Miss U complains Mid and South Essex NHS Foundation Trust did not appropriately assess her symptoms during visits to its … |
NHS in England | Closed | 31 Oct 2024 |
| P-003083 | George Eliot Hospital NHS Trust Miss Y complains about failings checking her partner’s preoperative samples and in his later Emergency Department discharge. She also complains … |
NHS in England | Closed | 31 Oct 2024 |
| P-003052 | UK Visas and Immigration (UKVI) Mr B complains about the length of time it took UKVI to complete an Administrative Review of his visa application. |
UK Government | Closed | 31 Oct 2024 |
| P-003020 | University Hospital Southampton NHS Foundation Tr… Mrs R complains the Trust rejected two adult mental health referrals from her daughter’s GP on 21 April and 6 … |
NHS in England | Partly upheld | 30 Oct 2024 |