Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003360 | The Queen Elizabeth Hospital King's Lynn NHS Foun… The Trust made a social services referral without communicating the reason, causing Miss C significant stress and fear of accessing … |
NHS in England | Closed | 26 Feb 2025 |
| P-003349 | Mid and South Essex NHS Foundation Trust Staff allegedly failed to provide adequate nutrition/hydration, ensure physiotherapy, and discharged Mr I when he was unfit, leading to his … |
NHS in England | Partly upheld | 25 Feb 2025 |
| P-003380 | Portsmouth Hospitals University NHS Trust The Trust allegedly missed opportunities to admit Mr C, failed to prevent a pulmonary embolism, and an injection caused his … |
NHS in England | Closed | 25 Feb 2025 |
| P-003378 | HM Revenue and Customs HMRC wrongly reduced tax credits despite evidence and refused a mandatory reconsideration request for the 2016-2017 tax year, causing repayment … |
UK Government | Closed | 25 Feb 2025 |
| P-003337 | Gloucestershire Hospitals NHS Foundation Trust A surgeon failed to investigate Miss A's rectal prolapse, another refused contingency options, and the Trust failed to act on … |
NHS in England | Closed | 25 Feb 2025 |
| P-003350 | Leeds Teaching Hospitals NHS Trust The Trust initially failed to test a urine sample, did not act on positive results, and repeatedly discounted UTI as … |
NHS in England | Not upheld | 25 Feb 2025 |
| P-003325 | Imperial College Healthcare NHS Trust The Practice and Trust allegedly made wrong diagnoses and provided incorrect care for abdominal pain. LAS declined hospital transport, causing … |
NHS in England | Closed | 25 Feb 2025 |
| P-003345 | The Hillingdon Hospitals NHS Foundation Trust The Trust delayed hip replacement surgery and performed an unnecessary procedure, causing severe pain, mobility loss, and mental health deterioration … |
NHS in England | Closed | 24 Feb 2025 |
| P-003362 | Northern Lincolnshire and Goole NHS Foundation Tr… Miss S complained the Trust failed to disclose her mother's diagnosis and adequately meet her nutrition and hydration needs, causing … |
NHS in England | Upheld | 24 Feb 2025 |
| P-003382 | Sheffield Teaching Hospitals NHS Foundation Trust The Practice failed to address recurrent UTIs and missed early signs of gallstones. The Trust delayed identifying abdominal pain and … |
NHS in England | Closed | 24 Feb 2025 |
| P-003379 | Sandwell and West Birmingham Hospitals NHS Trust Mrs E complained about various aspects of her father's care, including nurses not listening to catheter concerns, incorrect head injury … |
NHS in England | Not upheld | 24 Feb 2025 |
| P-003352 | Leeds Teaching Hospitals NHS Trust Mrs T complained her father's duodenum was perforated during a procedure, followed by delayed care, poor communication, lack of patient … |
NHS in England | Upheld | 24 Feb 2025 |
| P-003327 | Mydentist Mrs T complained a dental practice extracted the wrong tooth, caused unnecessary pain from August 2023 to January 2024, and … |
NHS in England | Closed | 24 Feb 2025 |
| P-003348 | Kettering General Hospital NHS Foundation Trust Miss G complained her premature son suffered a deep tissue burn from a monitor, alleging staff negligence, failure to inform … |
NHS in England | Closed | 24 Feb 2025 |
| P-003322 | County Durham and Darlington NHS Foundation Trust The Trust allegedly provided no clear diagnosis or treatment for Dr V's CRPS, made him feel ignored, and handled his … |
NHS in England | Closed | 24 Feb 2025 |
| P-003389 | UK Visas and Immigration (UKVI) Mrs D complained UKVI incorrectly applied a 'no recourse to public funds' condition to her leave to remain, preventing her … |
UK Government | Upheld | 21 Feb 2025 |
| P-003387 | Royal Berkshire NHS Foundation Trust Mr I complained about his wife's clinical care, lack of family communication, DNAR being signed without family present, and difficulties … |
NHS in England | Closed | 21 Feb 2025 |
| P-003377 | A dental practice in the West Northamptonshire ar… Mrs U complained her dental practice failed to inform her of impacted tooth risks or detect deterioration between 2006-2022, leading … |
NHS in England | Closed | 20 Feb 2025 |
| P-003329 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs T complained about insufficient discussion of non-surgical options, inadequate communication of surgical risks, failure to formally assess her father's … |
NHS in England | Partly upheld | 19 Feb 2025 |
| P-003315 | Mersey Care NHS Foundation Trust Mrs T complained about various issues during her father's hospital admissions, including delayed discharge, catheter mistakes, lack of personal care, … |
NHS in England | Closed | 19 Feb 2025 |
| P-003320 | Royal Devon University Healthcare NHS Foundation … Mrs A complained about her daughter's post-operative care, alleging the Trust dismissed infection symptoms, delayed antibiotics, triggering an MS flare, … |
NHS in England | Closed | 19 Feb 2025 |
| P-003374 | James Paget University Hospitals NHS Foundation T… Mrs A complained a consultant nephrologist failed to communicate effectively and discuss treatment options with her family during her husband's … |
NHS in England | Closed | 19 Feb 2025 |
| P-003364 | A practice in the Lincolnshire area Mrs M complained her sister's rectal bleeding symptoms were not appropriately considered or examined by the Practice and Trust, leading … |
NHS in England | Closed | 18 Feb 2025 |
| P-003332 | Guy's and St Thomas' NHS Foundation Trust Mr U complained the Trust failed to arrange a biopsy for a thyroid lump, citing its size and not considering … |
NHS in England | Closed | 18 Feb 2025 |
| P-003370 | University Hospital Southampton NHS Foundation Tr… Mr R complained his father suffered a fall and head injury due to lack of supervision while using a commode, … |
NHS in England | Partly upheld | 18 Feb 2025 |