Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003116 | A practice in the Doncaster area Miss I complains the Practice did not investigate her skin lesions appropriately, it did not offer her an urgent face-to-face … |
NHS in England | Closed | 20 Nov 2024 |
| P-003127 | A practice in the Bristol area Mrs O raises concerns about the Practice failing to treat and refer her son's varicose ulcers. |
NHS in England | Closed | 20 Nov 2024 |
| P-003121 | Cheshire and Wirral Partnership NHS Foundation Tr… Mr R complains the Trust decided to stop his clozapine medication after a standard monthly blood test on 18 July … |
NHS in England | Closed | 19 Nov 2024 |
| P-003123 | Oxleas NHS Foundation Trust Mr A complains about the Trust’s decision to transfer him back to prison without properly considering his mental health. |
NHS in England | Closed | 19 Nov 2024 |
| P-003175 | East Suffolk and North Essex NHS Foundation Trust Miss R complains the Trust gave morphine to her mother in January 2024 despite her being allergic to it. She … |
NHS in England | Closed | 19 Nov 2024 |
| P-003133 | Torbay and South Devon NHS Foundation Trust Mrs H says the district nurses failed to identify that her mother’s leg wound was infected and to escalate to … |
NHS in England | Closed | 18 Nov 2024 |
| P-003173 | Northumbria Healthcare NHS Foundation Trust Mrs E complains her mother fell from bed while she was on the ward and that the Trust did not … |
NHS in England | Closed | 18 Nov 2024 |
| P-003099 | The Christie NHS Foundation Trust Mr P complained about the care his wife received at two Trusts. He said both Trusts only carried out visual … |
NHS in England | Partly upheld | 18 Nov 2024 |
| P-003171 | A practice in the Brent area Ms F complains about the treatment she received at the Practice whilst having a tetanus vaccination on 6 February 2024. |
NHS in England | Closed | 18 Nov 2024 |
| P-003179 | Cambridgeshire Community Services NHS Trust Miss Y complains that Cambridgeshire Community Services NHS Trust failed to listen to her concerns about her son, or to … |
NHS in England | Partly upheld | 14 Nov 2024 |
| P-003134 | University Hospitals of Liverpool Group Mrs A complains the Trust failed to have a sufficient falls plan in place for her brother during his admission … |
NHS in England | Not upheld | 14 Nov 2024 |
| P-003117 | Oxford Health NHS Foundation Trust Mr A complains about the care and treatment when he was an inpatient on a stroke rehabilitation ward between March … |
NHS in England | Closed | 14 Nov 2024 |
| P-003137 | St George's University Hospitals NHS Foundation T… Mrs A complains the Trust did not give her appropriate Total Parenteral Nutrition care between 2022 and 2023. |
NHS in England | Closed | 14 Nov 2024 |
| P-003143 | Department for Work and Pensions Mrs O complains about the level of compensation DWP offered her mother after it failed to pay her the Disability … |
UK Government | Closed | 14 Nov 2024 |
| P-003129 | Croydon Health Services NHS Trust Ms G complains the Trust failed to recognise the severity of her son’s illness when she brought him to the … |
NHS in England | Closed | 14 Nov 2024 |
| P-003150 | A practice in the Tunbridge Wells area Mr R complains the Practice did not offer his wife a face-to-face consultation and did not take her history and … |
NHS in England | Partly upheld | 13 Nov 2024 |
| P-003167 | A practice in the Bradford area Mrs O complains the Practice's care and treatment in October 2023 when she attended for a steroid injection in her … |
NHS in England | Closed | 13 Nov 2024 |
| P-003151 | Medway NHS Foundation Trust Miss K complains about how the Trust managed her grandad’s catheter care. |
NHS in England | Partly upheld | 13 Nov 2024 |
| P-003147 | North Tees and Hartlepool NHS Foundation Trust Mrs I had a fall in May 2020 and complains that the Trust dismissed her pain as arthritis and dismissed … |
NHS in England | Closed | 13 Nov 2024 |
| P-003142 | NHS Resolution Mr B complains about how NHS Resolution handled his complaint about a Trust. |
NHS in England | Closed | 12 Nov 2024 |
| P-003131 | East Kent Hospitals University NHS Foundation Tru… Mrs B complains East Kent Hospitals University NHS Foundation Trust failed to contact her when her husband was in hospital. |
NHS in England | Closed | 12 Nov 2024 |
| P-003113 | Walsall Healthcare NHS Trust Mr V complains that Walsall Healthcare NHS Trust failed to diagnose his cellulitis and sepsis in February 2022. |
NHS in England | Closed | 12 Nov 2024 |
| P-003111 | A practice in the Thurrock area Mr A complains the Practice failed to refer his father for a two week wait cancer referral in early 2023 … |
NHS in England | Closed | 11 Nov 2024 |
| P-003108 | North West Ambulance Service NHS Trust Miss R complains it took the Trust 11 minutes to start CPR when her sister had suffered from a pulmonary … |
NHS in England | Partly upheld | 11 Nov 2024 |
| P-003177 | Mid Yorkshire Teaching NHS Trust Mrs C complains about the care and treatment her father experienced from his admission. She complains about delays, nursing care, … |
NHS in England | Upheld | 11 Nov 2024 |