Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003470 | HM Revenue and Customs Mr C complained HMRC gave him incorrect tax advice in 2002 about UK income while resident in France, leading to … |
UK Government | Closed | 6 Mar 2025 |
| P-003456 | Hertfordshire Community NHS Trust Mrs J complained that identified care failings may have contributed to her brother's death and that staff did not inform … |
NHS in England | Upheld | 4 Mar 2025 |
| P-003466 | A practice in the Derbyshire area Mr O complained the Practice failed to correctly scan a referral request for an adult autism service in 2020, causing … |
NHS in England | Closed | 4 Mar 2025 |
| P-003395 | A practice in the East Riding of Yorkshire area Mrs A complained the Practice failed to book her late husband a face-to-face appointment to assess his cough and did … |
NHS in England | Closed | 3 Mar 2025 |
| P-003393 | A practice in the West Suffolk area Miss F complained a GP failed to recognize her friend needed emergency care during a telephone consultation, leading to her … |
NHS in England | Closed | 3 Mar 2025 |
| P-003396 | Home Office Ms L alleged the Windrush Compensation Scheme gave her incorrect compensation, ignored evidence, and provided misleading information, causing distress due … |
UK Government | Closed | 3 Mar 2025 |
| P-003326 | Torbay and South Devon NHS Foundation Trust Miss L complained the Trust failed to diagnose her aunty's stroke and improperly placed a nasogastric feeding tube, contributing to … |
NHS in England | Closed | 28 Feb 2025 |
| P-003341 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complained the Trust caused an undetected tear during ureteroscopy in May 2021, leading to severe pain, a nephrostomy, … |
NHS in England | Closed | 28 Feb 2025 |
| P-003357 | The Hillingdon Hospitals NHS Foundation Trust Mrs A complained the Trust failed to diagnose a perineal tear after childbirth and missed her daughter's sacral dimple, causing … |
NHS in England | Closed | 28 Feb 2025 |
| P-003366 | A practice in the Somerset area Mrs T complained the Practice and Trust repeatedly failed to diagnose her sister's ovarian cancer between 2014 and 2017, leading … |
NHS in England | Closed | 28 Feb 2025 |
| P-003359 | University Hospitals Birmingham NHS Foundation Tr… Dr Y complained about numerous care failings for Mr Z, including medication overdose, inappropriate ward moves, neglected personal care, delayed … |
NHS in England | Closed | 28 Feb 2025 |
| P-003385 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complained the Trust incorrectly stated a consultant performed her husband's surgery and failed to communicate his condition, leading … |
NHS in England | Closed | 28 Feb 2025 |
| P-003353 | Nottingham University Hospitals NHS Trust Mr L complained the Trust administered chemotherapy to his father, Mr A, when he was too unwell, accelerating his death … |
NHS in England | Partly upheld | 28 Feb 2025 |
| P-003376 | Home Office Mrs U complained the Home Office wrongly refused her Windrush Compensation Scheme claim and that she was incorrectly issued a … |
UK Government | Closed | 28 Feb 2025 |
| P-003338 | Royal Free London NHS Foundation Trust Mrs H complained about significant delays between ENT and audiologist appointments for her son, A, delaying diagnosis and specialist referral, … |
NHS in England | Closed | 27 Feb 2025 |
| P-003347 | Bradford Teaching Hospitals NHS Foundation Trust Miss H complained the Trust failed to admit her brother, transfer him for specialist treatment, and ensure a defibrillator was … |
NHS in England | Partly upheld | 27 Feb 2025 |
| P-003314 | University Hospitals of Morecambe Bay NHS Foundat… Mrs L complained the Trust failed to diagnose her husband's prostate cancer sooner, missing opportunities for tests in 2019-2021, leading … |
NHS in England | Closed | 27 Feb 2025 |
| P-003336 | East Suffolk and North Essex NHS Foundation Trust Mr A complained the Trust mismanaged his husband's care, including delayed CT scan review, misleading information, an unnecessary biopsy, and … |
NHS in England | Closed | 27 Feb 2025 |
| P-003375 | Greater Manchester Mental Health NHS Foundation T… Mrs H complained about her mental health care from 2021-2024, citing low lithium levels, inappropriate medication, missed appointments, and an … |
NHS in England | Closed | 27 Feb 2025 |
| P-003368 | NHS England NHS England's independent review panel wrongly denied Mrs A Continuing Healthcare funding, forcing her to pay for care between January … |
NHS in England | Closed | 26 Feb 2025 |
| P-003373 | North Bristol NHS Trust Staff did not identify a brain abnormality on Mrs V's scan, and information about her confusion was not fully provided … |
NHS in England | Closed | 26 Feb 2025 |
| P-003346 | Leeds Teaching Hospitals NHS Trust The Trust allegedly rushed an operation instead of offering radium treatment for cancer, and discharged Mrs A prematurely without a … |
NHS in England | Closed | 26 Feb 2025 |
| P-003331 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs D complained the Trust left her husband insufficiently clothed, causing him to be cold throughout his admission, which she … |
NHS in England | Closed | 26 Feb 2025 |
| P-003386 | A practice in the Stockport area The Practice allegedly failed to assess and refer Miss U appropriately for symptoms, delaying her Stage 4 Hodgkin’s lymphoma diagnosis … |
NHS in England | Closed | 26 Feb 2025 |
| P-003344 | Wrightington, Wigan and Leigh Teaching Hospitals … The Trust allegedly failed to manage post-procedure complications, delayed scans and transfers, and provided inconsistent information, leading to Mrs A's … |
NHS in England | Closed | 26 Feb 2025 |