Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003461 | An independent provider in the Bury area Miss S complained care providers missed opportunities to identify her mother's serious illness, which led to her being too unwell … |
NHS in England | Closed | 18 Mar 2025 |
| P-003397 | Buckinghamshire Healthcare NHS Trust Mr E complained about poor care and treatment, including delayed admission, inappropriate medical care, and poor communication during his wife's … |
NHS in England | Closed | 18 Mar 2025 |
| P-003422 | Barking, Havering and Redbridge University Hospit… Ms R complained that emergency department staff failed to arrange a midwife review for her and sent her home with … |
NHS in England | Closed | 18 Mar 2025 |
| P-003450 | Department for Work and Pensions Mr B complained DWP delayed notifying him of ESA ineligibility and overpayment, failed to provide information, and did not reply … |
UK Government | Closed | 18 Mar 2025 |
| P-003392 | Psychiatry UK Mr O complained that an ADHD assessment was not robust, the assessor misunderstood his answers, and new information provided after … |
NHS in England | Closed | 17 Mar 2025 |
| P-003437 | University Hospitals of Derby and Burton NHS Foun… Mr Z complained the Trust failed to share information about his wife's cancer progression, delaying the option for alternative treatments … |
NHS in England | Upheld | 17 Mar 2025 |
| P-003460 | Tameside and Glossop Integrated Care NHS Foundati… Mrs X complained the Trust discharged her husband, Mr X, when he was unwell, leading to readmission. She also alleged … |
NHS in England | Not upheld | 17 Mar 2025 |
| P-003798 | University Hospitals Birmingham NHS Foundation Tr… Mrs R complained staff did not listen to her father's unwellness and the Trust failed to provide regular BSL interpreters, … |
NHS in England | Partly upheld | 17 Mar 2025 |
| P-003394 | London North West University Healthcare NHS Trust Ms E complained the Trust wrongly removed her father's cardiac monitor, failed to treat sores and provide water, and did … |
NHS in England | Closed | 14 Mar 2025 |
| P-003405 | Royal United Hospitals Bath NHS Foundation Trust Miss A complained ambulance staff failed to record her father's head pain after a fall, and hospital staff failed to … |
NHS in England | Closed | 14 Mar 2025 |
| P-003451 | Buckinghamshire Healthcare NHS Trust Mrs I complained the Trust failed to properly investigate a breast lump and that staff were rude. She also contended … |
NHS in England | Closed | 14 Mar 2025 |
| P-003391 | University Hospitals of North Midlands NHS Trust Mrs A complained the Trust failed to investigate her daughter's symptoms adequately, potentially leading to her stroke and death. She … |
NHS in England | Closed | 13 Mar 2025 |
| P-003447 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr N complained the Trust refused to investigate his complaint, ignored warnings about a falling drip stand, administered incorrect medication, … |
NHS in England | Closed | 13 Mar 2025 |
| P-003536 | University Hospitals of Liverpool Group Mrs R complained the Trust failed to detect her sister's liver cancer, delayed scans and treatment, failed to inform her … |
NHS in England | Partly upheld | 13 Mar 2025 |
| P-003415 | A practice in the Barnet area Mr B complained the GP practice delayed a specialist referral and provided insufficient information, causing a year-long delay, prolonged pain, … |
NHS in England | Closed | 13 Mar 2025 |
| P-003408 | Lewisham and Greenwich NHS Trust Miss E complained about poor fibroid treatment, lack of information on fibroid size/risks, wrong advice on bleeding during pregnancy, and … |
NHS in England | Upheld | 13 Mar 2025 |
| P-003411 | Whittington Health NHS Trust Mrs A complained about conflicting information, inadequate communication, and poor staff attitude regarding her mother's care, including incorrect salmonella information … |
NHS in England | Closed | 12 Mar 2025 |
| P-003462 | A practice in the Hackney area Mr M complained a GP misdiagnosed him with a stomach bug, delaying pneumonia and sepsis treatment. He also alleged the … |
NHS in England | Closed | 12 Mar 2025 |
| P-003442 | A dental practice in the Trafford area Mr A complained a dental practice repeatedly cancelled his appointments without prior notice and refused to complete his treatment plan, … |
NHS in England | Closed | 11 Mar 2025 |
| P-003404 | A dental practice in the Bournemouth area Mrs A complained the dental practice failed to diagnose and treat her gum disease since 2017, leading to significant tooth … |
NHS in England | Not upheld | 11 Mar 2025 |
| P-003429 | Warrington and Halton Hospitals NHS Foundation Tr… Miss O complained the Trust made errors during a ureteroscopy in May 2020, alleging she did not understand the procedure … |
NHS in England | Partly upheld | 10 Mar 2025 |
| P-003457 | Kent and Medway NHS and Social Care Partnership T… Miss A complained the Trust failed to offer appropriate therapy for borderline personality disorder for many years and did not … |
NHS in England | Closed | 10 Mar 2025 |
| P-003469 | Harrogate and District NHS Foundation Trust Mrs O complained the Trust did not scan her son's whole leg despite weeks of knee pain and limping, leading … |
NHS in England | Closed | 10 Mar 2025 |
| P-003444 | Sherwood Forest Hospitals NHS Foundation Trust Ms S complained the Trust failed to recognise and manage her late sister's significant weight loss, did not identify underlying … |
NHS in England | Partly upheld | 10 Mar 2025 |
| P-003419 | Hull University Teaching Hospitals NHS Trust Mr A complained the Trust failed to allow his son to monitor his blood glucose with a wearable sensor and … |
NHS in England | Partly upheld | 6 Mar 2025 |