Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003118 | Tavistock and Portman NHS Foundation Trust Ms D complains about the wait time of over four years to get an appointment at the Tavistock and Portman … |
NHS in England | Closed | 28 Nov 2024 |
| P-003169 | Leicestershire Partnership NHS Trust Mr K complains the University Hospitals of Leicester NHS Trust missed opportunities to diagnose his father with heart failure. Mr … |
NHS in England | Closed | 28 Nov 2024 |
| P-003132 | North East London Integrated Care Board Mr A complains about the ICB's implementation of his mother's personal health budget. |
NHS in England | Partly upheld | 28 Nov 2024 |
| P-003126 | Leicester, Leicestershire and Rutland Integrated … Mr M complains about poor communication and the time it took the ICB to respond to his complaint. |
NHS in England | Closed | 28 Nov 2024 |
| P-003125 | Wirral University Teaching Hospital NHS Foundatio… Mr Q complains the hospital said the delayed ambulance made no difference to the treatment it could offer or how … |
NHS in England | Closed | 28 Nov 2024 |
| P-003146 | Northern Care Alliance NHS Foundation Trust Mrs N complains about a lack of specialist care for her father’s liver problem and poor nursing care when he … |
NHS in England | Partly upheld | 28 Nov 2024 |
| P-003115 | A practice in the Cumberland area Mr O complains a GP was rude during an appointment in February 2024 and failed to provide the necessary information … |
NHS in England | Closed | 27 Nov 2024 |
| P-003102 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr U complains staff at the Trust misdiagnosed his wife’s cancer as liver disease during her admission between 26 August … |
NHS in England | Closed | 27 Nov 2024 |
| P-003144 | Airedale NHS Foundation Trust Mr X complains about the care and treatment he had at two Practices and a Trust. His complaint is about … |
NHS in England | Closed | 27 Nov 2024 |
| P-003156 | HM Courts and Tribunals Service Mr T complains that HMCTS lost his court file for eviction proceedings which went unnoticed for several months, causing delays … |
UK Government | Closed | 27 Nov 2024 |
| P-003180 | Department for Work and Pensions Mr L complains that DWP failed to assess him for Income Related Employment and Support Allowance (ESA) in 2012 and … |
UK Government | Partly upheld | 26 Nov 2024 |
| P-003138 | Northern Care Alliance NHS Foundation Trust Miss H complains about care and treatment the Trust provided to her father when he was admitted to hospital. |
NHS in England | Partly upheld | 26 Nov 2024 |
| P-003176 | Croydon Health Services NHS Trust Miss B complains the Trust did not correctly diagnose, monitor or treat her mother and so did not recognise how … |
NHS in England | Closed | 26 Nov 2024 |
| P-003172 | A practice in the North Hertfordshire area Mrs R complains the doctor did not appropriately assess her and dismissed the symptoms of a stroke and they did … |
NHS in England | Closed | 26 Nov 2024 |
| P-003174 | Portsmouth Hospitals University NHS Trust Miss O complains the Trust failed to provide proper nursing care to he mother and to treat her developing condition. |
NHS in England | Closed | 26 Nov 2024 |
| P-003105 | Herefordshire and Worcestershire Integrated Care … Mr F complains Herefordshire and Worcestershire Integrated Care Board (the ICB) wrongly removed his father-in law’s fast track funding on … |
NHS in England | Closed | 26 Nov 2024 |
| P-003124 | Mid Yorkshire Teaching NHS Trust Mrs N complained about care the Trust provided to her late mother for her leg blisters. She also complained the … |
NHS in England | Upheld | 25 Nov 2024 |
| P-003109 | West Hertfordshire Teaching Hospitals NHS Trust Mrs B complains about care and treatment provided to her husband in February 2023. She says the doctor did not … |
NHS in England | Closed | 25 Nov 2024 |
| P-003163 | South Central Ambulance Service NHS Foundation Tr… Mrs X complains the Trust should have done more to prevent her son’s death from alcohol misuse. The day before … |
NHS in England | Closed | 25 Nov 2024 |
| P-003145 | Mid Yorkshire Teaching NHS Trust Mr L complains staff failed to find his mother’s hip fracture and they discharged her from hospital without treatment. |
NHS in England | Upheld | 22 Nov 2024 |
| P-003120 | Child Maintenance Service (CMS) Mr A complains the CMS failed to communicate properly and it provided inconsistent information from June 2021 onwards. He says … |
UK Government | Closed | 21 Nov 2024 |
| P-003101 | University Hospitals of Leicester NHS Trust Mr Y complains the Trust failed to diagnose his father’s dislocated jaw. |
NHS in England | Closed | 20 Nov 2024 |
| P-003168 | A practice in the Bromley area Ms L complains the Practice did not give her the correct advice or prepare her properly meaning it failed to … |
NHS in England | Closed | 20 Nov 2024 |
| P-003136 | The Royal Wolverhampton NHS Trust Mr F complains the Trust wrongly told him he had cancer which required surgery. He also complains the Trust did … |
NHS in England | Closed | 20 Nov 2024 |
| P-003122 | London North West University Healthcare NHS Trust Mr A complains the Trust administered lifesaving treatment without his informed consent. |
NHS in England | Closed | 20 Nov 2024 |