Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003436 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs S complained two Trusts failed to provide appropriate treatment for her mother's worsening condition across multiple admissions, leading to … |
NHS in England | Partly upheld | 26 Mar 2025 |
| P-003440 | Northumbria Healthcare NHS Foundation Trust Mrs E complained the Trust and Practice failed to arrange physiotherapy follow-ups, monitor health, recognise safeguarding concerns, or communicate with … |
NHS in England | Closed | 25 Mar 2025 |
| P-003398 | North West Anglia NHS Foundation Trust Mrs E complained the Trust inappropriately moved her husband, delayed treatment, failed to perform an MRI, transferred him without consent, … |
NHS in England | Upheld | 25 Mar 2025 |
| P-003423 | An independent provider in the Hammersmith and Fu… Mrs F complained two Trusts failed to provide appropriate care for her father's mobility, nutrition, medication reviews, safeguarding, and antipsychotic … |
NHS in England | Upheld | 25 Mar 2025 |
| P-003425 | University Hospitals of North Midlands NHS Trust Mr O complained the Trust delayed diagnosing his wife with achalasia and providing urgent treatment, leading to her condition worsening, … |
NHS in England | Closed | 25 Mar 2025 |
| P-003474 | Children and Family Court Advisory and Support Se… Mr X complained CAFCASS and the FCA showed bias, did not adhere to policy, overlooked safeguarding concerns, and failed to … |
UK Government | Closed | 24 Mar 2025 |
| P-003441 | Leeds Teaching Hospitals NHS Trust Ms E complained the Trust implanted a non-rechargeable SNS device instead of her chosen rechargeable one, causing discomfort, and she … |
NHS in England | Closed | 24 Mar 2025 |
| P-003448 | East Sussex Healthcare NHS Trust Miss B and Mrs B complained a nurse administered wrong medication, and the Trust delayed notifying the family of Mr … |
NHS in England | Partly upheld | 24 Mar 2025 |
| P-003418 | University College London Hospitals NHS Foundatio… Mr W complained his mother contracted COVID-19 on a ward, the Trust lacked communication, and failed to effectively treat her … |
NHS in England | Closed | 24 Mar 2025 |
| P-003412 | Derbyshire Community Health Services NHS Foundati… Mrs J alleged poor care from multiple trusts regarding medication, fluid management, missed visits, incorrect triage, and inadequate assessment, which … |
NHS in England | Not upheld | 21 Mar 2025 |
| P-003420 | Mid Yorkshire Teaching NHS Trust Care for Miss Y's father was allegedly poor, including lack of observation, delayed treatment, and inadequate communication of his deteriorating … |
NHS in England | Upheld | 21 Mar 2025 |
| P-003416 | Homerton Healthcare NHS Foundation Trust Mrs G complained about poor maternity care, including lack of guidance, being pressured to go home, unaddressed bleeding, and an … |
NHS in England | Closed | 21 Mar 2025 |
| P-003426 | University Hospitals of Leicester NHS Trust Miss A complained the Trust delayed diagnosing her sister's fractured pelvis and failed to provide appropriate skin care, leading to … |
NHS in England | Partly upheld | 21 Mar 2025 |
| P-003427 | Croydon Health Services NHS Trust Mr H alleged the Trust failed to provide his mother with adequate nutrition and proper diabetes control, including medication errors, … |
NHS in England | Partly upheld | 20 Mar 2025 |
| P-003430 | University Hospitals of Leicester NHS Trust Mr U complained about the Trust's failure to diagnose and treat his symptoms correctly, unnecessary treatment delays, and an incorrect … |
NHS in England | Closed | 20 Mar 2025 |
| P-003446 | East Suffolk and North Essex NHS Foundation Trust Mr O alleged the Trust failed to provide timely tests, treatment, and acted on his concerns for his twin daughters' … |
NHS in England | Closed | 20 Mar 2025 |
| P-003463 | A practice in the Bristol area Mr G complained about a Practice's poor mental health support, including unreturned calls and lack of follow-up. He also raised … |
NHS in England | Closed | 20 Mar 2025 |
| P-003467 | South Tees Hospitals NHS Foundation Trust Mrs A alleged the Trust failed to appropriately treat her husband's rectal impaction during his hospital stay, causing him significant … |
NHS in England | Partly upheld | 20 Mar 2025 |
| P-003433 | Midlands Partnership University NHS Foundation Tr… Miss E complained about various failings in mental health care, including neglected symptoms, poor discharge planning, confidentiality breaches, and incorrect … |
NHS in England | Closed | 19 Mar 2025 |
| P-003455 | Isle of Wight NHS Trust Mr L complained paramedics and hospital staff failed to diagnose his wife's aneurysm, communicate effectively, or update the family, leading … |
NHS in England | Partly upheld | 19 Mar 2025 |
| P-003464 | Cambridgeshire and Peterborough NHS Foundation Tr… Miss P complained the Trust failed to appropriately mobilise her mother, mismanaged her nutritional needs, and prevented family visits, allegedly … |
NHS in England | Closed | 19 Mar 2025 |
| P-003452 | Home Office Ms A alleged the Home Office's Windrush Compensation Scheme failed to fully consider her father's claim, providing irrelevant responses, causing … |
UK Government | Closed | 19 Mar 2025 |
| P-003431 | UK Visas and Immigration (UKVI) Mr A complained UKVI wrongly refused his EU Settlement Scheme residency application, believing it was an incorrect decision that denied … |
UK Government | Closed | 19 Mar 2025 |
| P-003449 | Child Maintenance Service (CMS) Mr V complained CMS provided conflicting information about maintenance arrears being written off, then failed to explain his continued liability, … |
UK Government | Closed | 19 Mar 2025 |
| P-003439 | Office of Gas and Electricity Markets (Ofgem) Mrs E complained Ofgem incorrectly revoked her Domestic RHI accreditation, leading to significant financial loss and distress, arguing they misunderstood … |
UK Government | Closed | 19 Mar 2025 |