Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003206 | Northern Care Alliance NHS Foundation Trust Mrs R complains the Trust did not provide appropriate care for her back pain and did not refer her for … |
NHS in England | Partly upheld | 6 Dec 2024 |
| P-003222 | King's College Hospital NHS Foundation Trust Mr T complains about the Trust’s care of his mother in March 2023. He complains about the discharge decision, the … |
NHS in England | Closed | 5 Dec 2024 |
| P-003241 | University Hospitals of Leicester NHS Trust Mr E complains that on 14 October 2022 the University Hospitals of Leicester NHS Trust delayed admitting his wife to … |
NHS in England | Closed | 5 Dec 2024 |
| P-003249 | West London NHS Trust Ms K complains about the care and treatment she received from the West London NHS Trust whilst she was detained … |
NHS in England | Closed | 3 Dec 2024 |
| P-003193 | North West Anglia NHS Foundation Trust Miss A complains about the care and treatment of her mother between September 2022 and February 2023. She complains staff … |
NHS in England | Partly upheld | 3 Dec 2024 |
| P-003214 | Totally Plc Mr B complains about the care provided to his son when he attended Totally Urgent Care Centre (the UCC) on … |
NHS in England | Closed | 3 Dec 2024 |
| P-003234 | Tameside and Glossop Integrated Care NHS Foundati… Miss G complains the Trust did not act promptly enough following her partner’s diagnosis in 2017 of Interstitial Lung Disease. … |
NHS in England | Partly upheld | 3 Dec 2024 |
| P-003255 | Mid and South Essex NHS Foundation Trust Mrs O complains about the Trust’s care of her husband in May 2023. She says his fall could have been … |
NHS in England | Closed | 2 Dec 2024 |
| P-003196 | Department for Education Mr I complains about the Department for Education and the way it handled his complaint. |
UK Government | Closed | 2 Dec 2024 |
| P-003162 | Tameside and Glossop Integrated Care NHS Foundati… Mrs N complains Tameside and Glossop Integrated Care NHS Foundation Trust have not taken enough action following a coroner’s prevention … |
NHS in England | Closed | 29 Nov 2024 |
| P-003106 | Black Country Integrated Care Board Ms F complains Black Country Integrated Care Board mismanaged her complaint about a continuing healthcare checklist it completed for her … |
NHS in England | Upheld | 29 Nov 2024 |
| P-003161 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs I complains the Trust would not remove her contraceptive coil and gave differing reasons for why they would not … |
NHS in England | Closed | 29 Nov 2024 |
| P-003148 | Chec Blackpool Mrs U complains that in early 2023 Chec Blackpool performed cataract surgery unnecessarily, did not explain the risks and cut … |
NHS in England | Closed | 29 Nov 2024 |
| P-003135 | Dorset Healthcare University NHS Foundation Trust Mrs F complains that an out-of-hours GP’s failure to not take observations or do a physical examination meant her grandmother’s … |
NHS in England | Closed | 29 Nov 2024 |
| P-003149 | The Royal Wolverhampton NHS Trust Miss A complains about the Trust’s care during her pregnancy, the birth and the medication given to her son when … |
NHS in England | Closed | 29 Nov 2024 |
| P-003141 | A practice in the East Riding of Yorkshire area Mrs I complains the Practice did not appropriately assess her son in October 2022. |
NHS in England | Closed | 29 Nov 2024 |
| P-003166 | Hampshire Hospitals NHS Foundation Trust Mrs C complains the Trust failed to carry out investigations and discharged her husband despite a 1cm lesion on his … |
NHS in England | Closed | 29 Nov 2024 |
| P-003159 | A practice in the Melton area Miss O complains that between November 2023 and April 2024 the Practice failed to act on abnormal blood test results … |
NHS in England | Closed | 29 Nov 2024 |
| P-003140 | Sussex Partnership NHS Foundation Trust Mr N complains his psychiatrist did not exercise due care when prescribing sertraline to him in February 2022 due to … |
NHS in England | Closed | 29 Nov 2024 |
| P-003110 | Hampshire and Isle of Wight Healthcare NHS Founda… Miss R complains Southern Health NHS Foundation Trust failed to appropriately diagnose her mental health conditions. She also says it … |
NHS in England | Closed | 29 Nov 2024 |
| P-003100 | Frimley Health NHS Foundation Trust Ms X complains about the care and treatment given to her father. She says the Trust failed to diagnose her … |
NHS in England | Partly upheld | 29 Nov 2024 |
| P-003407 | Cheshire and Merseyside Integrated Care Board Mrs B complains about Cheshire and Merseyside Integrated Care Board (ICB) on behalf of her late mother, Mrs C. She … |
NHS in England | Closed | 29 Nov 2024 |
| P-003178 | NHS England Mr N complains NHS England’s independent review panel (IRP) upheld the decision that his late mother was not eligible for … |
NHS in England | Closed | 29 Nov 2024 |
| P-003170 | NHS England Mrs O complains about NHS England’s Independent Review Panel, which upheld South Yorkshire Integrated Care Board's decision that her daughter … |
NHS in England | Closed | 29 Nov 2024 |
| P-003160 | A practice in the West Northamptonshire area Ms B complains the Practice refused to send a GP to visit her father at home despite his deterioration and … |
NHS in England | Upheld | 28 Nov 2024 |