Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003409 | County Durham and Darlington NHS Foundation Trust Mrs H complained both the Trust and her GP failed to timely investigate her stomach pain and weight loss, delaying … |
NHS in England | Not upheld | 30 Mar 2025 |
| P-003406 | A dental practice in the Durham area Mr A complained the dental practice inadequately treated his gum disease and failed to advise him about collapsing upper teeth … |
NHS in England | Closed | 30 Mar 2025 |
| P-003445 | Warrington and Halton Hospitals NHS Foundation Tr… Ms R complained about lack of continuity of care during labour, failure to prevent infection, and delayed treatment, leading to … |
NHS in England | Closed | 30 Mar 2025 |
| P-003414 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs A complained the Trust failed to properly support and monitor her brother during a Trial Without Catheter (TWOC), and … |
NHS in England | Closed | 30 Mar 2025 |
| P-003473 | East Lancashire Hospitals NHS Trust Miss A complained the Trust failed to investigate her cancer symptoms, delaying diagnosis, and communicated her terminal diagnosis insensitively via … |
NHS in England | Not upheld | 30 Mar 2025 |
| P-003443 | Sandwell and West Birmingham Hospitals NHS Trust Mrs V complained the Trust gave her husband inappropriate medication, failed to drain his kidneys, provided confusing diagnoses, and improperly … |
NHS in England | Closed | 28 Mar 2025 |
| P-003434 | Walsall Healthcare NHS Trust Mrs A complained the Trust failed to provide appropriate care for her mother's breast abscess, missing opportunities to prevent sepsis, … |
NHS in England | Partly upheld | 28 Mar 2025 |
| P-003421 | Barts Health NHS Trust Miss F complained the Trust failed to diagnose her father's cancer early enough and provide necessary treatment, leading to his … |
NHS in England | Partly upheld | 28 Mar 2025 |
| P-003417 | A practice in the Sheffield area Miss A complained about delayed registration, unprofessional staff, and lack of medical and mental health support, which she said worsened … |
NHS in England | Closed | 28 Mar 2025 |
| P-003438 | South East London Integrated Care Board Ms K complained that an ICB policy requiring GP referrals through physiotherapists delayed her hyperparathyroidism diagnosis, causing distress. |
NHS in England | Closed | 28 Mar 2025 |
| P-003458 | University Hospitals Bristol and Weston NHS Found… Mr R complained the Trust failed to properly investigate and treat his son Y's condition, discharged him when unwell, and … |
NHS in England | Closed | 28 Mar 2025 |
| P-003472 | Walsall Healthcare NHS Trust Miss V alleged the Trust failed to diagnose her mother's cancer in ED, delayed confirming its type, and caused a … |
NHS in England | Not upheld | 27 Mar 2025 |
| P-003428 | A practice in the Lincolnshire area Mr N complained the Practice did not take his wife's severe headaches seriously or refer her to hospital, delaying her … |
NHS in England | Closed | 27 Mar 2025 |
| P-003403 | West Hertfordshire Teaching Hospitals NHS Trust Mrs R complained the Trust misdiagnosed kidney stones, performed a procedure incorrectly, left part of a tube in her kidney, … |
NHS in England | Not upheld | 27 Mar 2025 |
| P-003400 | North West Ambulance Service NHS Trust Mrs E complained the Trust incorrectly categorised 999 calls, provided wrong ambulance wait times, and advised her to take her … |
NHS in England | Closed | 27 Mar 2025 |
| P-003410 | Buckinghamshire Healthcare NHS Trust Ms Y complained the Trust wrongly denied home care, raised an unfair safeguarding concern, didn't answer care concerns, and used … |
NHS in England | Closed | 27 Mar 2025 |
| P-003390 | Great Ormond Street Hospital for Children NHS Fou… Mr A complained clinicians failed to follow instructions for his son's NG tube, allowing it to be clamped, which he … |
NHS in England | Partly upheld | 27 Mar 2025 |
| P-003468 | Lewisham and Greenwich NHS Trust Mrs A complained the Trust delayed an OGD scan for her sister, failed to treat a stomach bleed/ulcer, and kept … |
NHS in England | Not upheld | 27 Mar 2025 |
| P-003401 | Manchester University NHS Foundation Trust Ms C complained about poor pressure ulcer management, unused barrier cream, and poor hygiene, which she believes worsened her mother's … |
NHS in England | Partly upheld | 27 Mar 2025 |
| P-003465 | Gloucestershire Hospitals NHS Foundation Trust Mrs E complained the Trust and Practice failed to act on allergic reactions to medication, monitor cortisol levels, address concerns … |
NHS in England | Closed | 27 Mar 2025 |
| P-003459 | University Hospitals Birmingham NHS Foundation Tr… Mr X complained the Trust prematurely placed a DNR notice, failed to manage pneumonia recovery, inadequately managed nutrition, and didn't … |
NHS in England | Closed | 27 Mar 2025 |
| P-003367 | County Durham and Darlington NHS Foundation Trust Mr O complained the Trust discharged his father-in-law without diagnosis, caused preventable pressure sores, made incorrect specialist referrals, and failed … |
NHS in England | Upheld | 26 Mar 2025 |
| P-003435 | University Hospitals Dorset NHS Foundation Trust Mrs G complained the Trust did not check for DVT, gave incorrect medication, failed to elevate legs, placed a DNR … |
NHS in England | Closed | 26 Mar 2025 |
| P-003424 | A practice in the Walsall area Miss R complained the Practice and Trust delayed diagnosing her sister's cancer, prescribed ineffective antibiotics, poorly communicated diagnosis, and provided … |
NHS in England | Partly upheld | 26 Mar 2025 |
| P-003454 | A practice in the Gloucestershire area Ms G complained the Practice missed opportunities to diagnose and treat her ongoing infections between June 2021 and July 2023, … |
NHS in England | Closed | 26 Mar 2025 |