Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003220 | Barts Health NHS Trust Mrs M complains the Trust did not act with enough urgency in July 2023 when her husband reported his leukaemia … |
NHS in England | Not upheld | 16 Dec 2024 |
| P-003212 | Office of the Immigration Services Commissioner Ms A complains OISC did not investigate her concerns about the way the Immigration Advisory Service conducted the judicial review … |
UK Government | Closed | 14 Dec 2024 |
| P-003213 | HM Courts and Tribunals Service Mr K complains about the service he received from HM Courts and Tribunal Service following an application (to set aside … |
UK Government | Closed | 13 Dec 2024 |
| P-003208 | University Hospitals Birmingham NHS Foundation Tr… Mr L complains the Trust did not provide take home potassium supplements for his mother when discharging her in October … |
NHS in England | Closed | 13 Dec 2024 |
| P-003236 | A practice in the City of Southampton area Mr R complains the Surgery withdrew mental health support for him in February 2023 and failed to communicate this decision … |
NHS in England | Closed | 13 Dec 2024 |
| P-003243 | Leeds Teaching Hospitals NHS Trust Mrs O complains about the care and treatment of her mother before she sadly died in November 2023. |
NHS in England | Closed | 13 Dec 2024 |
| P-003209 | Barking, Havering and Redbridge University Hospit… Mrs E complains about the care and treatment the Trust gave to her mother while she was an inpatient between … |
NHS in England | Not upheld | 13 Dec 2024 |
| P-003252 | A practice in the Bromley area Miss K complains the Surgery did not send off a nail sample for analysis and did not recognise the severity … |
NHS in England | Closed | 13 Dec 2024 |
| P-003199 | Hampshire Hospitals NHS Foundation Trust Mrs O complains that in November 2022 her husband was given an overdose of Lidocaine at ten times the dose … |
NHS in England | Closed | 13 Dec 2024 |
| P-003217 | Royal Cornwall Hospitals NHS Trust Mr B complains the Trust failed to identify and repair a hernia during his surgery in February 2024. |
NHS in England | Closed | 13 Dec 2024 |
| P-003216 | HM Courts and Tribunals Service Mr E complains HM Courts and Tribunals Service made errors when it handled his penalty charge notice. |
UK Government | Closed | 12 Dec 2024 |
| P-003238 | Epsom and St Helier University Hospitals NHS Trust Mrs O complains about the Trust’s care and treatment of Mr A in September 2017. She says the Trust failed … |
NHS in England | Not upheld | 12 Dec 2024 |
| P-003219 | South West Yorkshire Partnership NHS Foundation T… Ms I complains the Trust wrongly rejected referrals for secondary care mental health services. |
NHS in England | Closed | 11 Dec 2024 |
| P-003189 | An independent provider in the City of Bristol ar… Mrs W complains about the care and treatment the Trust provided to her father in January 2023. Mrs W complains … |
NHS in England | Closed | 11 Dec 2024 |
| P-003207 | Cambridgeshire and Peterborough NHS Foundation Tr… Mrs A complains the Trust did not identify a fracture when she attended following a fall. She complains the Trust … |
NHS in England | Closed | 11 Dec 2024 |
| P-003198 | University Hospitals Coventry and Warwickshire NH… Mr L complains University Hospitals Coventry and Warwickshire NHS Trust failed to diagnose Ms N’s amyloidosis in a timely manner … |
NHS in England | Closed | 11 Dec 2024 |
| P-003210 | Information Commissioner's Office Mr T complains about how the ICO dealt with his complaint about a property developer breaching data protection regulations. Mr … |
UK Government | Closed | 11 Dec 2024 |
| P-003258 | Royal Free London NHS Foundation Trust Mr K complained about the care his mother received from her GP Practice and the Trust in the last weeks … |
NHS in England | Closed | 10 Dec 2024 |
| P-003211 | A practice in the Shropshire area Mr B complains about his late mother’s care and a delay in her being diagnosed and treated for kidney cancer. |
NHS in England | Closed | 10 Dec 2024 |
| P-003200 | Hertfordshire Community NHS Trust Mrs L complains the Trust did not provide appropriate physiotherapy after her son's hip surgery or make recommendations for ramp … |
NHS in England | Closed | 10 Dec 2024 |
| P-003223 | Leeds Teaching Hospitals NHS Trust Mrs O complains the Trust about the Trust’s action in relation to her late husband’s heart bypass surgery. |
NHS in England | Upheld | 10 Dec 2024 |
| P-003224 | A practice in the Manchester area Miss Q complains the Practice did not refer her appropriately or monitor her blood pressure as it should have done. |
NHS in England | Closed | 9 Dec 2024 |
| P-003190 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs A complains the Trust incorrectly left ‘tightrope’ in her hand after surgery to fix her dislocated thumb. She also … |
NHS in England | Closed | 9 Dec 2024 |
| P-003201 | Greater Manchester Integrated Care Partnership Mrs M complains about Greater Manchester Integrated Care Board’s (ICB) decision not to conduct a full assessment of her mother's … |
NHS in England | Upheld | 9 Dec 2024 |
| P-003260 | Bradford Teaching Hospitals NHS Foundation Trust Mrs O complains about a delayed investigation and diagnosis of cancer after an initial appointment in May 2022. |
NHS in England | Closed | 9 Dec 2024 |