Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003499 | Barts Health NHS Trust Miss H complained her mother received poor care, including false hope, lack of consent for procedures, missed pneumonia signs, and … |
NHS in England | Closed | 13 Apr 2025 |
| P-003517 | University College London Hospitals NHS Foundatio… Mrs C complained about a last-minute appointment location change, a rude doctor, and inaccuracies in Mr C's clinical letter, which … |
NHS in England | Closed | 13 Apr 2025 |
| P-003509 | King's College Hospital NHS Foundation Trust Miss E complained about multiple issues across three Trusts, including restraint, theft, assault, misdiagnosis of sepsis, poor communication regarding her … |
NHS in England | Closed | 10 Apr 2025 |
| P-003491 | South Tyneside and Sunderland NHS Foundation Trust Mrs A complained the Trust ignored her husband's wish to be re-intubated and excluded her from discussions, leading to delays, … |
NHS in England | Closed | 9 Apr 2025 |
| P-003478 | Midlands Partnership University NHS Foundation Tr… Ms A complained the Trust inappropriately placed her mother on end-of-life care, withdrew treatment and food, used a syringe driver … |
NHS in England | Closed | 8 Apr 2025 |
| P-003520 | HM Revenue and Customs Mrs A complained HMRC made tax repayments to a third-party company without her authorisation, suspecting forgery. She was unhappy with … |
UK Government | Closed | 7 Apr 2025 |
| P-003477 | A practice in the Wiltshire area Mr O complained the Trust failed to identify rib fractures and provide antibiotics, leading to pain and a hip infection. … |
NHS in England | Closed | 6 Apr 2025 |
| P-003516 | Barnsley Hospital NHS Foundation Trust Mr L complained his wife received inappropriate antibiotics causing an allergic reaction, was not promptly transferred to a specialist unit, … |
NHS in England | Closed | 6 Apr 2025 |
| P-003527 | University Hospitals Coventry and Warwickshire NH… Mr U complained the Trust raised a safeguarding concern after he questioned his daughter's school details, linking it to historic … |
NHS in England | Closed | 6 Apr 2025 |
| P-003510 | A practice in the City of Bristol area Mr D complained the Practice did not take appropriate action when his father reported chest pain and shortness of breath, … |
NHS in England | Closed | 3 Apr 2025 |
| P-003519 | Home Office Miss D complained the Home Office's Windrush Compensation Scheme award was insufficient, arguing it did not adequately reflect her lost … |
UK Government | Closed | 3 Apr 2025 |
| P-003480 | A dental practice in the Torbay area Mr P complained the dentist removed all his teeth against his will without discussing other options, causing pain with dentures, … |
NHS in England | Closed | 2 Apr 2025 |
| P-003493 | An independent provider in the Sheffield area Ms L complained the Trust incorrectly cancelled her hysterectomy surgery and communicated poorly about the cancellation, causing stress, pain, bleeding, … |
NHS in England | Closed | 2 Apr 2025 |
| P-003504 | Yorkshire Ambulance Service NHS Trust Mr S complained an 11-minute ambulance delay during his partner's catastrophic asthma attack caused her death, which he believed was … |
NHS in England | Closed | 1 Apr 2025 |
| P-003483 | A practice in the Leeds area Mrs O complained the Practice delayed investigating her husband's symptoms, leading to a late diagnosis of terminal spinal lung cancer. … |
NHS in England | Closed | 1 Apr 2025 |
| P-003511 | NHS England Dr R complained NHS England's review panel improperly upheld a decision that his mother was ineligible for NHS Continuing Healthcare, … |
NHS in England | Closed | 1 Apr 2025 |
| P-003521 | Whittington Health NHS Trust Ms T complained about inadequate support from community nutrition services, citing poor weight management, insufficient nutritional advice, inappropriate milkshake reduction, … |
NHS in England | Closed | 31 Mar 2025 |
| P-003492 | London Ambulance Service NHS Trust Miss U complained a paramedic's inadequate assessment of her stabbed son led to an incorrect hospital transfer delay, possibly affecting … |
NHS in England | Closed | 31 Mar 2025 |
| P-003515 | A practice in the Leeds area Miss T complained the Practice delayed her father's cancer diagnosis, mismanaged referrals, incorrectly diagnosed sleep apnoea, and mishandled data requests … |
NHS in England | Closed | 31 Mar 2025 |
| P-003524 | An independent provider in the Shropshire area Miss L complained an independent provider incorrectly reported her ultrasound scan, leading to distress, confusion, and delayed treatment for her … |
NHS in England | Closed | 31 Mar 2025 |
| P-003514 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mr R complained about multiple failings in his wife's care, including delayed diagnosis, inadequate monitoring, pressure ulcer, and delayed referrals, … |
NHS in England | Closed | 31 Mar 2025 |
| P-003453 | Gateshead Health NHS Foundation Trust Mrs H complained about Miss E's delayed toilet access after an enema and inadequate care, risk assessments, and one-to-one nursing, … |
NHS in England | Partly upheld | 30 Mar 2025 |
| P-003432 | North East Ambulance Service NHS Foundation Trust Mr E complained the Trust delayed referring his wife to oncology and provided inadequate pain relief, causing additional suffering and … |
NHS in England | Partly upheld | 30 Mar 2025 |
| P-003413 | Nottingham University Hospitals NHS Trust Miss T complained the Trust failed to investigate and treat her father's symptoms, discharged him inappropriately, delayed a pacemaker, and … |
NHS in England | Closed | 30 Mar 2025 |
| P-003399 | London Ambulance Service NHS Trust Miss Y complained the Trust incorrectly categorised a 999 call, causing an ambulance delay that led to her father's avoidable … |
NHS in England | Closed | 30 Mar 2025 |