Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003248 | A practice in the Trafford area Miss R complains there were delays in her mother’s vaginal ring pessary being changed. She also complains about a continence … |
NHS in England | Closed | 19 Dec 2024 |
| P-003240 | Manchester University NHS Foundation Trust Mr T complains about the Trust from 2020 until 2023 saying its record keeping was not up to date, it … |
NHS in England | Closed | 19 Dec 2024 |
| P-003218 | NHS England Miss U complains NHS England upheld the ICB’s decision that her mother was not eligible for CHC funding. |
NHS in England | Closed | 19 Dec 2024 |
| P-003197 | Berkshire Healthcare NHS Foundation Trust Mrs A complains about the treatment the Trust provided to her father in relation to his heart failure. |
NHS in England | Not upheld | 19 Dec 2024 |
| P-003227 | Barnsley Hospital NHS Foundation Trust Mr I complains Barnsley Hospital NHS Foundation Trust carried out a cubital tunnel procedure rather than a carpel tunnel procedure … |
NHS in England | Closed | 19 Dec 2024 |
| P-003225 | Buckinghamshire Healthcare NHS Trust Mrs L complains Buckinghamshire Healthcare NHS Trust declined her referral for back surgery in 2022. She also complains the Trust … |
NHS in England | Closed | 19 Dec 2024 |
| P-003195 | Children and Family Court Advisory and Support Se… Mr J complains about the contents of a Cafcass storyboard sent to his son by the Cafcass Family Court Advisor … |
UK Government | Closed | 19 Dec 2024 |
| P-003232 | Department for Work and Pensions Miss A complains that DWP wrongly said she had failed to declare her Teacher’s Pension in her Universal Credit application. … |
UK Government | Closed | 18 Dec 2024 |
| P-003192 | A dental practice in the Somerset area Ms L complains the Practice missed opportunities to treat and diagnose her periodontal (gum) disease and failed to follow specialist … |
NHS in England | Partly upheld | 18 Dec 2024 |
| P-003256 | Leeds Teaching Hospitals NHS Trust Mr H complains about the Trust's care and treatment after he injured his hand and wrist. |
NHS in England | Closed | 18 Dec 2024 |
| P-003308 | Frimley Health NHS Foundation Trust Mrs X complains about the care and treatment the Trust gave to her sister during her admissions in January, February, … |
NHS in England | Partly upheld | 18 Dec 2024 |
| P-003261 | A practice in the Wigan area Mrs B complains about the care provided to her late mother, Mrs C, by the Practice between October 2022 and … |
NHS in England | Closed | 18 Dec 2024 |
| P-003244 | Mid and South Essex Integrated Care Board Ms B and her son complain the ICB does not provide emergency access to ADHD medication in their area. They … |
NHS in England | Closed | 18 Dec 2024 |
| P-003471 | A dental practice in the South Ribble area Miss L complains about the denture the Practice fitted and that it did not fix the problem. She also complains … |
NHS in England | Closed | 18 Dec 2024 |
| P-003247 | Chesterfield Royal Hospital NHS Foundation Trust Mr B complains his father got COVID-19 during his admission and staff did not provide treatment. He also complains about … |
NHS in England | Closed | 18 Dec 2024 |
| P-003253 | A practice in the Doncaster area Mr O complains that Bassetlaw Teaching Hospitals NHS Foundation Trust failed to act on his abnormal blood results and delayed … |
NHS in England | Partly upheld | 17 Dec 2024 |
| P-003228 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Miss D complains the Trust should have taken specific tests sooner when her father attended the emergency department in January … |
NHS in England | Closed | 17 Dec 2024 |
| P-003221 | University Hospital Southampton NHS Foundation Tr… Mrs F complained the Trust did not manage her father’s warfarin safely and took too long to arrange a CT … |
NHS in England | Not upheld | 17 Dec 2024 |
| P-003239 | North West Ambulance Service NHS Trust Mrs L complains the ambulance Trust left her mother without the appropriate treatment for 30 hours. |
NHS in England | Closed | 17 Dec 2024 |
| P-003230 | HM Revenue and Customs Mr L complains about HMRC’s handling of a cost reimbursement issue, resulting in the denial of reimbursement. |
UK Government | Closed | 17 Dec 2024 |
| P-003188 | The Princess Alexandra Hospital NHS Trust Mrs P complains about the care and treatment her father, Mr M, received from The Princess Alexandra Hospital NHS Trust … |
NHS in England | Partly upheld | 16 Dec 2024 |
| P-003242 | NHS England Mrs I complains that NHS England’s independent review panel (IRP) upheld the ICB’s decision that her mother was not eligible … |
NHS in England | Closed | 16 Dec 2024 |
| P-003204 | Manchester University NHS Foundation Trust Mr B complains that the Trust moved his father from intensive care to a standard ward too soon after heart … |
NHS in England | Closed | 16 Dec 2024 |
| P-003235 | A practice in the Croydon area Mrs T complains the Practice did not do enough to manage and monitor her mother’s ongoing medical conditions, including issues … |
NHS in England | Partly upheld | 16 Dec 2024 |
| P-003185 | United Lincolnshire Teaching Hospitals NHS Trust Mrs P complains the Trust delayed diagnosing her husband with a brain tumour and lung cancer. She also complaints the … |
NHS in England | Closed | 16 Dec 2024 |