Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003523 | Taunton and Somerset NHS Foundation Trust Mrs A complained her late husband was inappropriately catheterised without consent or assessment for urinary retention or mental capacity, alleging … |
NHS in England | Closed | 29 Apr 2025 |
| P-003498 | A practice in the Suffolk area Mrs R complained the Practice did not appropriately manage her late husband's palliative care, specifically regarding pain relief and a … |
NHS in England | Closed | 29 Apr 2025 |
| P-003522 | Medway NHS Foundation Trust Miss A complained about her father's inappropriate discharge, delayed/incorrect equipment, inadequate meals, uncommunicated sepsis, unaddressed worsening condition, and poor staff … |
NHS in England | Closed | 29 Apr 2025 |
| P-003476 | Psychiatry UK Mr A complained Psychiatry UK removed him from their ADHD medication titration waitlist due to an incorrect reason, causing anxiety … |
NHS in England | Closed | 29 Apr 2025 |
| P-003525 | Homes England Mr L complained Homes England took too long to redeem his Help to Buy equity loan, resulting in additional interest … |
UK Government | Closed | 29 Apr 2025 |
| P-003501 | A hospice in the South Cambridgeshire area Mr O complained the Hospice failed to manage his late wife's pain effectively, provided substandard end-of-life care, disregarded her hearing, … |
NHS in England | Closed | 28 Apr 2025 |
| P-003490 | A practice in the New Forest area Mrs X complained the Practice misreferred her for a vulva skin tag and didn't urgently refer her for VIN3. She … |
NHS in England | Closed | 28 Apr 2025 |
| P-003479 | Isle of Wight NHS Trust Mrs F complained Trust A failed to inform her of her husband's sepsis and transferred him without her consent. She … |
NHS in England | Closed | 28 Apr 2025 |
| P-003494 | A practice in the North Somerset area Mrs O complained the GP Practice did not appropriately treat her neck pain and numbness or arrange a cervical MRI … |
NHS in England | Closed | 28 Apr 2025 |
| P-003487 | Care Quality Commission Mrs X, on behalf of staff, complained about the CQC Inspector's unprofessional attitude and behaviour during an inspection, which negatively … |
UK Government | Closed | 28 Apr 2025 |
| P-003496 | An independent provider in the Isle of Wight area Mr K complained about missed medical appointments, lack of dental treatment, and being denied possession of his sleep medication in … |
NHS in England | Closed | 28 Apr 2025 |
| P-003513 | Somerset NHS Foundation Trust Mrs U complained about insensitive communication of her surgery outcome, delayed diagnosis change, a wrong treatment plan, an amended consent … |
NHS in England | Closed | 27 Apr 2025 |
| P-003507 | Worcestershire Acute Hospitals NHS Trust Mr D complained that the Trust's lack of care and treatment between 1 and 3 May 2023 caused his wife's … |
NHS in England | Closed | 27 Apr 2025 |
| P-003526 | A practice in the City of Plymouth area Mr J complained the Practice stopped arranging his biennial echocardiograms and failed to refer him for one in 2023, leading … |
NHS in England | Closed | 27 Apr 2025 |
| P-003482 | University Hospitals of Leicester NHS Trust Mrs O complained the Trust failed to provide evidence of implemented procedural changes, updates, and options for her family, as … |
NHS in England | Closed | 23 Apr 2025 |
| P-003503 | Hertfordshire and West Essex Integrated Care Board Ms K complained the Organisation failed to oversee and respond to her concerns about her father's inadequate care by agency … |
NHS in England | Closed | 23 Apr 2025 |
| P-003495 | East Sussex Healthcare NHS Trust Miss I complained the Trust failed to operate on her broken wrist, failed to diagnose hip/pelvis fractures, and gave her … |
NHS in England | Closed | 22 Apr 2025 |
| P-003500 | Northumbria Healthcare NHS Foundation Trust Mr R complained his vasectomy procedure was painful, required more anaesthetic, and led to complications and a further procedure. He … |
NHS in England | Closed | 22 Apr 2025 |
| P-003508 | Black Country Healthcare NHS Foundation Trust Miss U complained Black Country Trust reduced her father's medication and ignored requests for antipsychotics, causing a relapse. She also … |
NHS in England | Closed | 22 Apr 2025 |
| P-003489 | Humber Teaching Hospitals NHS Foundation Trust Mrs H complained the Trust significantly delayed offering treatment and support, and arranging a specialist psychiatrist, for her son following … |
NHS in England | Closed | 21 Apr 2025 |
| P-003506 | West Hertfordshire Teaching Hospitals NHS Trust Mrs P complained the Trust's heart procedure led to her mother's health deteriorating, she was discharged unfit, and an infection … |
NHS in England | Closed | 16 Apr 2025 |
| P-003484 | A dental practice in Essex area Mr R complained the Practice removed him from its register when he needed urgent dental treatment and did not refer … |
NHS in England | Closed | 14 Apr 2025 |
| P-003481 | Sheffield Teaching Hospitals NHS Foundation Trust Mr A complained Sheffield Teaching Hospitals NHS Foundation Trust performed an incorrect hip surgery, complicating his recovery and leading to … |
NHS in England | Closed | 14 Apr 2025 |
| P-003486 | Prisons and Probation Ombudsman Mr S complained the Prisons and Probation Ombudsman (PPO) failed to properly investigate his missing property complaint by not looking … |
UK Government | Closed | 13 Apr 2025 |
| P-003485 | Mid and South Essex NHS Foundation Trust Miss U complained the Trust misdiagnosed a joint injury, then refused to investigate worsening symptoms including pain, tingling, and numbness, … |
NHS in England | Closed | 13 Apr 2025 |