Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003281 | The Dudley Group NHS Foundation Trust Miss A complains about various decisions clinicians made during her mother’s admission in 2021.Findings leading to recommendationsWhat we are asking … |
NHS in England | Partly upheld | 2 Jan 2025 |
| P-003310 | Mersey and West Lancashire Teaching Hospitals NHS… Mr E complains about several issues relating to how clinicians at a hospital treated his father during two admissions towards … |
NHS in England | Not upheld | 2 Jan 2025 |
| P-003280 | HM Courts and Tribunals Service Mr P complains that court staff lost the original will copy he sent to them. He is unhappy with the … |
UK Government | Closed | 2 Jan 2025 |
| P-003231 | Northern Lincolnshire and Goole NHS Foundation Tr… Mr U complains about the care and treatment his wife received from the Trust in February 2024 when using its … |
NHS in England | Closed | 31 Dec 2024 |
| P-003226 | NHS England - South - South East (Local office) Ms R complains about the IRP’s consideration of the ICB’s decision to not uphold her appeal for retrospective CHC funding … |
NHS in England | Closed | 31 Dec 2024 |
| P-003186 | Oxford University Hospitals NHS Foundation Trust Mrs U complains about the care and treatment of her partner. She complains about the nursing care, communication and failure … |
NHS in England | Closed | 31 Dec 2024 |
| P-003565 | Oxleas NHS Foundation Trust Mr R complains about the care and treatment he received from two prisons. Mr R says he did not receive … |
NHS in England | Not upheld | 31 Dec 2024 |
| P-003203 | Leeds Teaching Hospitals NHS Trust Mr L complains the Trust misdiagnosed the cause of his seizures and kidney problems. |
NHS in England | Closed | 31 Dec 2024 |
| P-003237 | A practice in the North Yorkshire area Ms O complains the Practice did not provide sufficient information in her funding application to enable her to access in … |
NHS in England | Closed | 30 Dec 2024 |
| P-003215 | Calderdale and Huddersfield NHS Foundation Trust Mrs P complains the Trust delayed diagnosing giant cell arteritis (GCA) and arranging the appropriate follow up care for her … |
NHS in England | Closed | 27 Dec 2024 |
| P-003229 | HM Courts and Tribunals Service Ms O complains HMCTS failed to tell her about a hearing held on 24 August 2022. She also complains about … |
UK Government | Closed | 27 Dec 2024 |
| P-003257 | Buckinghamshire Healthcare NHS Trust Mrs E complained about Trust doctors discharging her son from A&E when he was suffering from chest pains. |
NHS in England | Closed | 23 Dec 2024 |
| P-003183 | South West Yorkshire Partnership NHS Foundation T… Miss A complains about a learning disability health service run by the Trust. Miss A also complains the Practice removed … |
NHS in England | Closed | 20 Dec 2024 |
| P-003191 | Lewisham and Greenwich NHS Trust Ms R complains staff at the Trust misdiagnosed an ankle fracture as peroneal tendonitis in October 2023 and originally refused … |
NHS in England | Closed | 20 Dec 2024 |
| P-003184 | A practice in the City of Leicester area Mrs C complains doctors failed to diagnose her leg pain as fibromyalgia, doctors failed to identify her stomach symptoms as … |
NHS in England | Closed | 20 Dec 2024 |
| P-003250 | NHS England Miss O complains that NHS England failed to promptly allocate her son with a new orthodontist practice after his original … |
NHS in England | Closed | 20 Dec 2024 |
| P-003187 | Gloucestershire Hospitals NHS Foundation Trust Ms U complains the Trust failed to adequately diagnose and treat her parasitic head infection. |
NHS in England | Closed | 20 Dec 2024 |
| P-003246 | NHS England Mr A complains NHS England’s independent review panel (IRP) upheld the ICB’s decision that his late mother was not eligible … |
NHS in England | Closed | 20 Dec 2024 |
| P-003202 | Blackpool Teaching Hospitals NHS Foundation Trust Mr R complains that the Blackpool Teaching Hospitals NHS Foundation Trust gave his mother incorrect doses of medication used for … |
NHS in England | Not upheld | 20 Dec 2024 |
| P-003251 | Manchester University NHS Foundation Trust Mrs Y complains about various aspects of the care and treatment the Trust gave her son, Master Y, during his … |
NHS in England | Closed | 20 Dec 2024 |
| P-003194 | HM Courts and Tribunals Service Miss A complains that HMCTS delayed drawing an order, the court did not reply to her emails and that her … |
UK Government | Closed | 20 Dec 2024 |
| P-003245 | Sheffield Teaching Hospitals NHS Foundation Trust Mr T complains the dental hospital at the Trust wrongly discharged him from the service without any follow up, with … |
NHS in England | Closed | 20 Dec 2024 |
| P-003181 | A practice in the Newham area Mr B complains the poor standard of nursing care Barts Health NHS Trust provided to his father in October 2023 … |
NHS in England | Closed | 20 Dec 2024 |
| P-003254 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs A is complaining the Trust did not appropriately manage her falls care or share information correctly. She also complains … |
NHS in England | Closed | 19 Dec 2024 |
| P-003259 | Guy's and St Thomas' NHS Foundation Trust Mrs A complains that surgery performed by the Trust led to her developing foot drop. |
NHS in England | Closed | 19 Dec 2024 |