Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003551 | Insolvency Service Mr L complained the Insolvency Service did not properly consider evidence of a bankrupt's non-cooperation or apply to suspend their … |
UK Government | Closed | 14 May 2025 |
| P-003579 | University Hospitals of Leicester NHS Trust Mr R complained the Trust failed to diagnose autoimmune encephalitis, incorrectly stopped steroid treatment, and provided inconsistent care for his … |
NHS in England | Closed | 14 May 2025 |
| P-003552 | A practice in the North Kesteven area Mrs P complained the Practice failed to investigate her husband's deteriorating condition and prescribed naproxen without blood tests, potentially causing … |
NHS in England | Closed | 14 May 2025 |
| P-003575 | Home Office Mr A complained the Windrush Compensation Scheme overlooked his unstamped passport, impacting employment, and that the scheme provided unclear communication … |
UK Government | Closed | 14 May 2025 |
| P-003543 | University Hospitals of North Midlands NHS Trust Ms A alleged unsafe discharge with an open neck wound and no district nursing referral, causing disfigurement, a back hump, … |
NHS in England | Closed | 13 May 2025 |
| P-003541 | Blackpool Teaching Hospitals NHS Foundation Trust Mr P complained his mother's care in April 2019 was inappropriate, potentially causing her death, and sought an apology and … |
NHS in England | Closed | 13 May 2025 |
| P-003540 | A dental practice in the Leeds area Miss A complained her orthodontist practice would not complete her NHS treatment to fill a gap between her teeth and … |
NHS in England | Closed | 13 May 2025 |
| P-003542 | George Eliot Hospital NHS Trust Mr and Mrs G alleged incorrect antibiotics and unsafe travel advice led to their son's severe wound infection and hospitalisation … |
NHS in England | Closed | 12 May 2025 |
| P-003558 | Leeds Teaching Hospitals NHS Trust Mrs A complained her husband received incorrect ED treatment, wrong referral, an ECHO despite breathlessness causing cardiac arrest, and poor … |
NHS in England | Closed | 11 May 2025 |
| P-003556 | Sandwell and West Birmingham Hospitals NHS Trust Miss O alleged the Trust failed to conduct an ultrasound, refused a caesarean section, and delayed inducing labour, taking observations, … |
NHS in England | Closed | 11 May 2025 |
| P-003560 | Northern Care Alliance NHS Foundation Trust Mr W complained his father died due to a considerable wait in the Emergency Department before being seen by a … |
NHS in England | Closed | 8 May 2025 |
| P-003553 | A practice in the Cornwall area Mr and Miss G complained the Practice failed to provide their mother face-to-face care, antibiotics, or safety netting for her … |
NHS in England | Closed | 8 May 2025 |
| P-003555 | Sandwell and West Birmingham Hospitals NHS Trust Mrs A complained about delayed cancer diagnosis, cancelled surgery, delayed admission, delayed stroke investigation, and poor medication administration, which she … |
NHS in England | Closed | 8 May 2025 |
| P-003572 | Sussex Partnership NHS Foundation Trust Mr A complained of excessive delays in mental health care, misdiagnosis, lack of treatment plans, medication mismanagement, and premature discharge, … |
NHS in England | Closed | 8 May 2025 |
| P-003578 | A practice in the Halton area Mr J complained about inaccurate medical records regarding weight loss, medication, and carpal tunnel treatment, which he said negatively impacted … |
NHS in England | Closed | 8 May 2025 |
| P-003538 | A practice in the Birmingham area Ms P complained her mother couldn't contact the Practice, had delayed callbacks, no face-to-face appointment, and an incorrect diagnosis, leading … |
NHS in England | Closed | 7 May 2025 |
| P-003545 | South East London Integrated Care Board Ms A complained the ICB declined mental health therapy, then failed to explain why her comprehensive assessment was inadequate, causing … |
NHS in England | Closed | 7 May 2025 |
| P-003550 | University Hospitals of Derby and Burton NHS Foun… Mrs R complained about delays in her husband's cardiac arrest management, staff accessing his phone, and poor complaint handling, questioning … |
NHS in England | Closed | 5 May 2025 |
| P-003529 | A practice in the Croydon area Ms O complained the Practice incorrectly sent her thyroid referral, causing a 10-month delay, distress, heart palpitations, and an underactive … |
NHS in England | Not upheld | 30 Apr 2025 |
| P-003531 | Harrogate and District NHS Foundation Trust Ms M complained the Trust failed to investigate and treat her father's conditions, delayed medication, and mismanaged his diagnosis in … |
NHS in England | Closed | 30 Apr 2025 |
| P-003497 | Manchester University NHS Foundation Trust Mrs L complained the Trust's failings led to her son experiencing an avoidable adrenal crisis and sepsis requiring intensive care, … |
NHS in England | Closed | 29 Apr 2025 |
| P-003502 | A practice in the Southwark area Miss A complained the Practice showed a lack of understanding for her autistic daughter's needs, forcing a distressing weigh-in, not … |
NHS in England | Closed | 29 Apr 2025 |
| P-003505 | Calderdale and Huddersfield NHS Foundation Trust Mrs M complained Locala nurses failed to act on her husband's leaking pleurx drain, leading to sepsis and his subsequent … |
NHS in England | Closed | 29 Apr 2025 |
| P-003523 | Taunton and Somerset NHS Foundation Trust Mrs A complained her late husband was inappropriately catheterised without consent or assessment for urinary retention or mental capacity, alleging … |
NHS in England | Closed | 29 Apr 2025 |
| P-003488 | Bedfordshire Hospitals NHS Foundation Trust Mr G complained about an ear operation, alleging inadequate consent, incorrect surgery, uncommunicated infection, poor post-operative advice, and lack of … |
NHS in England | Closed | 29 Apr 2025 |