Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003263 | The Hillingdon Hospitals NHS Foundation Trust Mrs D complains about the surveillance and treatment regime of her husband’s bladder cancer. |
NHS in England | Closed | 27 Jan 2025 |
| P-003305 | Manchester University NHS Foundation Trust Mrs E complains that staff allowed her husband to go to the bathroom alone and without oxygen which resulted in … |
NHS in England | Closed | 23 Jan 2025 |
| P-003293 | UK Visas and Immigration (UKVI) Mr G complains UKVI incorrectly applied a ‘no recourse to public funds’ condition when it granted him leave to remain … |
UK Government | Upheld | 23 Jan 2025 |
| P-003274 | United Lincolnshire Teaching Hospitals NHS Trust Ms N complains the Trust delayed her brother’s treatment for oesophagus cancer, did not tell him his prognosis was less … |
NHS in England | Closed | 22 Jan 2025 |
| P-003283 | South East Coast Ambulance Service NHS Foundation… Mr A complains about the care and service provided to his partner, Ms B, by the NHS Trust on 9 … |
NHS in England | Closed | 22 Jan 2025 |
| P-003295 | South Tyneside and Sunderland NHS Foundation Trust Miss U complains the Trust did not provide her mother with adequate hydration in October 2021. Miss U also complains … |
NHS in England | Upheld | 21 Jan 2025 |
| P-003307 | Department for Work and Pensions Mr T complained about misinformation regarding Limited Capability for Work Related Activity (LCWRA) payments, given to him by the DWP. … |
UK Government | Closed | 21 Jan 2025 |
| P-003270 | North Bristol NHS Trust Mrs L complains that after she contacted the Trust, before her breast screening appointment in March 2020, it incorrectly recorded … |
NHS in England | Partly upheld | 21 Jan 2025 |
| P-003268 | Portsmouth Hospitals University NHS Trust Mrs A complains that doctors treated her husband incorrectly when he was in hospital towards the end of his life. … |
NHS in England | Not upheld | 20 Jan 2025 |
| P-003303 | Manchester University NHS Foundation Trust Mr G says the Trust failed to carry out appropriate assessments before discharging his father from hospital in December 2022 … |
NHS in England | Closed | 17 Jan 2025 |
| P-003298 | London North West University Healthcare NHS Trust Mr B complains about the care and treatment London North West University Healthcare NHS Trust provided to his daughter, Miss … |
NHS in England | Closed | 17 Jan 2025 |
| P-003264 | Chelsea and Westminster Hospital NHS Foundation T… Mr A complains that during his wife’s admission to hospital, Chelsea and Westminster Hospital NHS Foundation Trust failed to diagnose … |
NHS in England | Partly upheld | 15 Jan 2025 |
| P-003301 | Malling Health Mrs S complains the organisation did not take appropriate action when her father did not answer its calls to monitor … |
NHS in England | Upheld | 14 Jan 2025 |
| P-003304 | The Hillingdon Hospitals NHS Foundation Trust Mr V complains the Trust delayed admitting his father on 29 August 2023, and did not perform a CT head … |
NHS in England | Not upheld | 14 Jan 2025 |
| P-003278 | Manchester University NHS Foundation Trust Mrs J complains about the Trust’s care and treatment of her daughter when she was admitted in August 2018 and … |
NHS in England | Partly upheld | 13 Jan 2025 |
| P-003294 | United Lincolnshire Teaching Hospitals NHS Trust Miss B complains about aspects of the care and treatment United Lincolnshire Hospitals NHS Trust gave to her father. |
NHS in England | Partly upheld | 10 Jan 2025 |
| P-003288 | University Hospitals Coventry and Warwickshire NH… Miss X complains about the care and treatment the Trust gave to her grandfather during February to May 2023. |
NHS in England | Not upheld | 10 Jan 2025 |
| P-003297 | Royal Devon University Healthcare NHS Foundation … Mrs E complains the Trust did not give her information about her son’s condition, discharged him when he was not … |
NHS in England | Partly upheld | 9 Jan 2025 |
| P-003290 | Office of Gas and Electricity Markets (Ofgem) Mr A complains about Ofgem’s decision to stop making payments after he joined the Domestic Renewable Heat Incentive (DRHI). He … |
UK Government | Closed | 9 Jan 2025 |
| P-003296 | Department for Work and Pensions Miss A complains about the DWP’s actions between April 2021 and January 2022. She says on 21 April 2021 DWP … |
UK Government | Upheld | 8 Jan 2025 |
| P-003299 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs W complains about the Trust’s care after her father was admitted in July 2021 for a suspected heart attack. … |
NHS in England | Closed | 8 Jan 2025 |
| P-003272 | Mid and South Essex NHS Foundation Trust Mrs R complains the Trust failed to carry out the appropriate investigations to accurately diagnose the cause of her father’s … |
NHS in England | Not upheld | 7 Jan 2025 |
| P-003273 | Airedale NHS Foundation Trust Mrs A complains about how doctors at two different hospitals treated her father when he became seriously unwell following dialysis. … |
NHS in England | Not upheld | 6 Jan 2025 |
| P-003312 | A practice in the Harlow area Miss I complains about the care and treatment the organisations gave to her daughter. |
NHS in England | Partly upheld | 3 Jan 2025 |
| P-003262 | Sheffield Teaching Hospitals NHS Foundation Trust Ms S complains that her mother, Mrs A, was prescribed Ramipril in April 2023 when it was not required and … |
NHS in England | Closed | 3 Jan 2025 |