Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003321 | Kent and Medway NHS and Social Care Partnership T… Mx E complains they did not receive an appropriate mental health assessment by the Trust's psychiatric nurse in August 2023. |
NHS in England | Closed | 5 Feb 2025 |
| P-003343 | South Tees Hospitals NHS Foundation Trust Mrs O complains about the Trust’s care and treatment after resection and hysterectomy surgery in 2019. |
NHS in England | Closed | 5 Feb 2025 |
| P-003355 | Birmingham and Solihull Mental Health NHS Foundat… Mr R complains Birmingham and Solihull Mental Health NHS Foundation Trust incorrectly rejected his referrals to its community mental health … |
NHS in England | Closed | 5 Feb 2025 |
| P-003339 | Student Loans Company (SLC) Mr A complains to us about the actions of the SLC regarding his grant for the 2016/2017 academic year. |
UK Government | Closed | 4 Feb 2025 |
| P-003351 | Office of Qualifications and Examinations Regulat… Mrs P complains that despite submitting further evidence to Ofqual in July 2024 it refused to carry out an internal … |
UK Government | Closed | 4 Feb 2025 |
| P-003318 | Environment Agency Mrs W complains about the Environment Agency (EA) and what she says was its failure to implement regulatory action on … |
UK Government | Closed | 3 Feb 2025 |
| P-003384 | University Hospitals of North Midlands NHS Trust Miss C complains that in December 2022 the Trust delayed treating her broken ankle causing her to have surgery that … |
NHS in England | Partly upheld | 3 Feb 2025 |
| P-003279 | Torbay and South Devon NHS Foundation Trust Mrs L complains about the treatment given to her mother in November 2022. She says there was a delay in … |
NHS in England | Partly upheld | 31 Jan 2025 |
| P-003300 | The Walton Centre NHS Foundation Trust Ms N complains about aspects of care and treatment the organisations provided to her husband who they were treating for … |
NHS in England | Closed | 31 Jan 2025 |
| P-003313 | Barnsley Hospital NHS Foundation Trust Miss B complains about the care and treatment of her father in November and December 2023. |
NHS in England | Closed | 31 Jan 2025 |
| P-003276 | Stockport NHS Foundation Trust Ms U complains about the Trust’s care of her mother in April 2021. She says it did not do enough … |
NHS in England | Partly upheld | 31 Jan 2025 |
| P-003302 | King's College Hospital NHS Foundation Trust Mr A complains about aspects of the care and treatment clinicians at a hospital gave to his mother in the … |
NHS in England | Closed | 31 Jan 2025 |
| P-003291 | University Hospitals Coventry and Warwickshire NH… Mrs T complains the Trust inserted a stent into her husband and failed to remove it. She also complains nurses … |
NHS in England | Partly upheld | 31 Jan 2025 |
| P-003267 | A practice in the Nottinghamshire area Mrs H complains about failings in both organisations care and treatment of her ex-husband in 2023. She also complains about … |
NHS in England | Closed | 31 Jan 2025 |
| P-003271 | London Ambulance Service NHS Trust Miss T complains about the Trust’s response to her requests for help in January 2022 when she contacted 111 and … |
NHS in England | Not upheld | 30 Jan 2025 |
| P-003277 | Tees, Esk and Wear Valleys NHS Foundation Trust Mrs C complains her son’s declining health was not well supported between October and November 2022. |
NHS in England | Closed | 30 Jan 2025 |
| P-003269 | Blackpool Teaching Hospitals NHS Foundation Trust Dr F complains about various aspects of her mother’s care, challenging her mother’s diagnosis of metastatic breast cancer and complaining … |
NHS in England | Not upheld | 30 Jan 2025 |
| P-003289 | University Hospitals of Morecambe Bay NHS Foundat… Mr D complains about the treatment his wife received when she was admitted in December 2022. He feels his wife … |
NHS in England | Upheld | 29 Jan 2025 |
| P-003275 | North East Ambulance Service NHS Foundation Trust Mrs G complains about the care and treatment North East Ambulance Service NHS Foundation Trust provided to her husband, Mr … |
NHS in England | Closed | 29 Jan 2025 |
| P-003306 | Mid Yorkshire Teaching NHS Trust Mrs U complained the Trust missed her husband’s cancer on multiple imaging scans, causing a delay to his diagnosis. |
NHS in England | Partly upheld | 29 Jan 2025 |
| P-003266 | Surrey and Sussex Healthcare NHS Trust Mr A complains about the care provided to his mother, Mrs B, by the Trust from 31 March to 20 … |
NHS in England | Partly upheld | 28 Jan 2025 |
| P-003309 | Kettering General Hospital NHS Foundation Trust Miss L complains about the Trust’s care and treatment of her partner between June and November 2021. |
NHS in England | Closed | 28 Jan 2025 |
| P-003287 | Chesterfield Royal Hospital NHS Foundation Trust Mr U complained about aspects of the care and treatment the Trust provided to his son, T during his two-month … |
NHS in England | Not upheld | 28 Jan 2025 |
| P-003265 | Mersey Care NHS Foundation Trust Mr A complains that the Trust inappropriately discharged him from its CMHT in December 2022. He says the Trust labelled … |
NHS in England | Closed | 27 Jan 2025 |
| P-003292 | University Hospitals Plymouth NHS Trust Dr Y complains that the Trust failed to tell him that when his son turned three months old, his care … |
NHS in England | Not upheld | 27 Jan 2025 |