Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003534 | North West Ambulance Service NHS Trust Mrs J complained about a long ambulance waiting time (1 hour 45 minutes) for her seriously ill husband, which she … |
NHS in England | Closed | 28 May 2025 |
| P-003576 | Nottingham University Hospitals NHS Trust Mr B complained his wife was wrongly discharged with a brain aneurysm, improperly moved to a low dependency ward, and … |
NHS in England | Closed | 28 May 2025 |
| P-003557 | University Hospitals Coventry and Warwickshire NH… Mrs W alleged delayed brain cancer diagnosis due to ignored CT and no MRI, and inappropriate discharge without follow-up after … |
NHS in England | Closed | 28 May 2025 |
| P-003570 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs H complained about delayed diagnosis of her husband's pulmonary arteriovenous malformation by two Trusts, causing deterioration and death. She … |
NHS in England | Closed | 27 May 2025 |
| P-003535 | West Hertfordshire Teaching Hospitals NHS Trust Mrs F complained the Trust misdiagnosed her husband's throat cancer, causing delayed treatment. She also cited inappropriate discharges, lack of … |
NHS in England | Closed | 27 May 2025 |
| P-003537 | Mid and South Essex NHS Foundation Trust Mrs T complained about the Trust's inadequate care for her mother's pressure ulcers, poor nursing, and inappropriate discharge without necessary … |
NHS in England | Closed | 26 May 2025 |
| P-003539 | Care Quality Commission Mrs O complained the CQC failed to act against her daughter's college after inspections, did not inform her of risks, … |
UK Government | Closed | 26 May 2025 |
| P-003528 | Oxford University Hospitals NHS Foundation Trust Mrs Y complained the Trust delayed diagnosing her husband's B-cell lymphoma, resulting in missed treatment opportunities, a poorer prognosis, and … |
NHS in England | Closed | 26 May 2025 |
| P-003559 | Cambridge University Hospitals NHS Foundation Tru… Miss G complained the Trust failed to monitor her eye condition and respond to warning signs, resulting in the loss … |
NHS in England | Closed | 26 May 2025 |
| P-003563 | A dental practice in the Redbridge area Miss B complained a dental practice performed a root canal without informed consent and failed to manage her pain, causing … |
NHS in England | Closed | 26 May 2025 |
| P-003549 | A practice in the Blaby area Mrs B complained her practice delayed issuing HRT medication and failed to clearly communicate requirements for dosage changes, causing stress … |
NHS in England | Closed | 26 May 2025 |
| P-003533 | West Hertfordshire Teaching Hospitals NHS Trust Miss M complained the Trust failed to correctly treat her father's sepsis and did not inform her family of his … |
NHS in England | Closed | 26 May 2025 |
| P-003530 | Imperial College Healthcare NHS Trust Mrs H complained the Trust delayed her husband's cancer diagnosis, failed to perform a biopsy, inappropriately discharged him, and did … |
NHS in England | Closed | 21 May 2025 |
| P-003562 | An independent provider in the North East Lincoln… Mr O complained an independent provider inaccurately completed his son's ADHD assessment and refused a second opinion, resulting in an … |
NHS in England | Closed | 21 May 2025 |
| P-003569 | Herefordshire and Worcestershire Health and Care … Miss J complained the Trust failed to refer her son for paediatric occupational therapy, delaying sensory interventions and contributing to … |
NHS in England | Closed | 21 May 2025 |
| P-003532 | HM Revenue and Customs Mr A complained HMRC gave him incorrect tax advice in 2012, resulting in penalty charges from German tax authorities and … |
UK Government | Closed | 20 May 2025 |
| P-003546 | Department for Work and Pensions Mr A complained DWP's work provider gave incorrect advice, failed to investigate information, provided poor communication, and inadequate information about … |
UK Government | Closed | 19 May 2025 |
| P-003577 | A practice in the Rushcliffe area Mr G complained the Practice made an incorrect referral, introduced testosterone therapy, refused blood monitoring, and wouldn't enter a shared … |
NHS in England | Closed | 19 May 2025 |
| P-003568 | Oxford Health NHS Foundation Trust Mrs Y complained the Trust failed to support her daughter after an ARFID diagnosis, leading to hospital admission for liver … |
NHS in England | Closed | 19 May 2025 |
| P-003567 | Barking, Havering and Redbridge University Hospit… Mrs X complained the Trust gave incorrect advice, preventing her from seeing her deceased brother before the mortuary, which caused … |
NHS in England | Closed | 18 May 2025 |
| P-003554 | A practice in the Ealing area Mrs P complained a Practice prescribed her late husband amoxycillin despite a known penicillin allergy, resulting in a severe, body-wide … |
NHS in England | Closed | 18 May 2025 |
| P-003580 | The Dudley Group NHS Foundation Trust Ms E complained the Trust delayed carbon dioxide tests, delaying non-invasive ventilation for her mother. She also alleged poor communication … |
NHS in England | Closed | 18 May 2025 |
| P-003574 | Alder Hey Children's NHS Foundation Trust Mr H complained two Trusts misdiagnosed his son's skull fracture and made an inappropriate safeguarding referral, causing separation from his … |
NHS in England | Closed | 18 May 2025 |
| P-003575 | Home Office Mr A complained the Windrush Compensation Scheme overlooked his unstamped passport, impacting employment, and that the scheme provided unclear communication … |
UK Government | Closed | 14 May 2025 |
| P-003547 | A practice in the Telford and Wrekin area Mrs L complained an Advanced Nurse Practitioner inadequately examined her and dismissed symptoms, delaying her cancer diagnosis and treatment by … |
NHS in England | Closed | 14 May 2025 |