Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
AI-generated summary Miss A complained her father's life could have been saved due to inadequate care from the Trust over several months, leading to his unexpected death and causing her anxiety and trauma.
AI-generated summary Mr L complained the Practice failed to uphold the Armed Force's Covenant during a July 2025 appointment, not providing appropriate support for his complex PTSD and worsening his suicidal ideation.
AI-generated summary Mrs R complained the Practice sent incorrect and delayed referrals for specialist care, alongside poor communication and complaint handling, causing delayed diagnosis and treatment.
AI-generated summary The Trust allegedly placed a DNACPR order without Mrs D's presence, coerced her husband's consent, and refused to rescind it, leading to his death and causing Mrs D significant upset.
AI-generated summary The Trust allegedly failed to adequately care for Mr A's severe pressure ulcers and delayed physiotherapy. A doctor insensitively delivered his prognosis, and the complaint response was inaccurate.
AI-generated summary The Trust allegedly used a CPAP mask on Mr A despite his nausea and Parkinson's, and prematurely discharged him twice, which Mrs A believes caused his health to deteriorate and contributed to his death.
AI-generated summary The dental practice allegedly failed to treat cavities, provide hygiene cleaning, and refused composite fillings, instead only discussing teeth, which Miss A claims deteriorated her oral health.
AI-generated summary The Trust allegedly left Miss A's grandmother in A&E for two hours without medication or antibiotics for suspected sepsis, which Miss A believes contributed to her death.
AI-generated summary An online autism assessment was allegedly prejudiced with factual errors, leading to a flawed process and denial of diagnosis, which impacted Mr A's trust and access to student support.
AI-generated summary The Trust allegedly incorrectly advised Miss A to stop her RA medication, delayed restarting treatment, wrongly recommended steroids, removed conditions from her records, and improperly reviewed an MDT finding.
AI-generated summary HMRC allegedly failed to record Mr D's national insurance contributions from 1978-1999, did not properly consider his evidence, and failed to keep historical records, resulting in a reduced state pension.
AI-generated summary HMCTS allegedly sent post despite an email-only request, failed to provide a judgment transcript, delayed processing an application, mishandled a Help With Fees application, and wrongly required video court attendance.
AI-generated summary Mrs M complained the Assessment Provider's HP did not adequately consider her mental health conditions during a PIP consultation, resulting in a lower award and requiring an appeal.
AI-generated summary Mr D complained the Practice missed multiple opportunities to diagnose his mother with gastric cancer from May 2021, dismissing her symptoms due to weight and other health issues.
AI-generated summary Ms A complained the Trust failed to arrange a scan and diagnose her father’s abdominal aneurysm in May 2022, leading to his sudden death a few days later.
AI-generated summary Mr W complained the Trust failed to provide clear advice on septicaemia risk during chemotherapy, inadequately monitored his son Mr L, and delayed reading a CT report.
AI-generated summary Mrs F complained the Trust inadequately monitored her daughter Ms E in a side room and delayed treating her cardiac arrest, leading to significant injury and death.
AI-generated summary Miss J complained WCS did not properly reconsider her Close Family Member claim under the 'Impact on Life' category, applying rules too narrowly and reaching an incorrect compensation decision.
AI-generated summary Mr B alleged Manchester University NHS Foundation Trust misidentified a structure, incorrectly recorded pancreatitis, and performed an unauthorized biopsy leading to acute pancreatitis.
AI-generated summary Mr O complained Manchester University NHS Foundation Trust failed to repair multiple hernias, operated without consent, gave incorrect mesh information, and mishandled his complaint.
AI-generated summary Mr E complained a dental practice refused to remove his stitches and incorrectly removed him from its patient list, causing pain and distress.
AI-generated summary Mr J complained about Kent and Medway Mental Health NHS Trust for a lack of mental health support, unprofessional staff, unaddressed referrals, and an inadequate PALS response.
AI-generated summary Mr A complained the Trust failed to identify and treat his daughter's severe infection, inappropriately discharging her multiple times, which he believes led to her death.
AI-generated summary Mrs B complained about the care provided to her husband, believing his death was avoidable due to various failings during his hospital admission.
AI-generated summary Mr A complained the GP practice failed to promptly identify his father's cancer signs and provided inadequate support after diagnosis, delaying treatment.