Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005401 | Bradford Teaching Hospitals NHS Foundation Trust Mr P complained about a posterior capsular tear during cataract surgery, lack of informed consent, improper treatment of the tear, … |
NHS in England | Closed | 17 May 2026 |
| P-005403 | East Suffolk and North Essex NHS Foundation Trust Mrs A complained about delays in the emergency department, a missed spinal fracture, delayed pneumonia diagnosis, incorrect isolation, poor observation, … |
NHS in England | Partly upheld | 17 May 2026 |
| P-005405 | James Paget University Hospitals NHS Foundation T… Alleged inadequate 1:1 care for her grandmother with dementia and fall risk, delays in CT scans after falls, and failure … |
NHS in England | Closed | 17 May 2026 |
| P-005406 | Avon and Wiltshire Mental Health Partnership NHS … Complained about being discharged too soon, despite family and care coordinator concerns, leading to escalated psychosis, property loss, and subsequent … |
NHS in England | Closed | 17 May 2026 |
| P-005400 | Sheffield Teaching Hospitals NHS Foundation Trust Miss B complained the district nursing team failed to remove sutures within 10 days and did not carry out appropriate … |
NHS in England | Closed | 17 May 2026 |
| P-005408 | South East Coast Ambulance Service NHS Foundation… Mrs I complained the Trust incorrectly categorised her ambulance call for her daughter, who later died, believing an earlier category … |
NHS in England | Closed | 17 May 2026 |
| P-005404 | HM Courts and Tribunals Service Mr R complained about HMCTS delays in bailiffs executing a warrant of possession, causing him to be homeless, distressed, and … |
UK Government | Closed | 17 May 2026 |
| P-005407 | A practice in the East Riding of Yorkshire area Miss A complained the Practice refused a shared care agreement for her son's ADHD medication and lacked support for NHS … |
NHS in England | Not upheld | 17 May 2026 |
| P-005399 | A practice in the Bury area Ms V complained two GP practices removed her from their lists without notice, made false allegations, refused treatment, and stopped … |
NHS in England | Closed | 17 May 2026 |
| P-005398 | Tees, Esk and Wear Valleys NHS Foundation Trust Mrs R complained about the Trust's failure to explain medication risks, inadequate care planning, inability to track side effects, withholding … |
NHS in England | Closed | 17 May 2026 |
| P-005402 | Manchester University NHS Foundation Trust Dr N complained about unnecessary hospital admission as an overseas visitor, leading to charges, and the Trust's failure to communicate … |
NHS in England | Not upheld | 17 May 2026 |
| P-005389 | A practice in the East Riding of Yorkshire area The Practice improperly removed her from the patient list without proper guidance or communication and dismissed her personal safety concerns … |
NHS in England | Partly upheld | 14 May 2026 |
| P-005391 | Barking, Havering and Redbridge University Hospit… The Trust dismissed her daughter's UTI symptoms, relied solely on urine culture results, and provided untimely advice on Movicol maintenance … |
NHS in England | Closed | 14 May 2026 |
| P-005387 | University Hospitals Bristol and Weston NHS Found… Errors were made during heart surgery, he experienced sexual assault during ICU stay, staff attitude was inappropriate, and the discharge … |
NHS in England | Closed | 14 May 2026 |
| P-005393 | HM Courts and Tribunals Service HMCTS took seven months to grant probate due to delays in contacting a will witness and provided poor communication, causing … |
UK Government | Closed | 14 May 2026 |
| P-005390 | A practice in the Buckinghamshire area The Practice wrongly prescribed ciprofloxacin, an antibiotic with MHRA warnings, causing Mr B anxiety, a Crohn’s flare-up, and ongoing stress. |
NHS in England | Closed | 14 May 2026 |
| P-005392 | Lewisham and Greenwich NHS Trust The Trust failed to identify or treat the conditions that directly caused his mother's death, leading him to believe her … |
NHS in England | Closed | 14 May 2026 |
| P-005394 | George Eliot Hospital NHS Trust Staff failed to fully investigate his mother's dislocated hip after a fall, leading to delayed diagnosis, a painful procedure, and … |
NHS in England | Closed | 14 May 2026 |
| P-005388 | Child Maintenance Service (CMS) CMS seized student loan funds with a Lump Sum Deduction Order without providing appeal options, failing to grant agreed-upon time … |
UK Government | Closed | 14 May 2026 |
| P-005377 | North East Ambulance Service NHS Foundation Trust Mrs I complained staff missed opportunities to manage her mother's pain and keep her comfortable, contributing to her death. |
NHS in England | Closed | 13 May 2026 |
| P-005376 | A practice in the Hinckley and Bosworth area Mrs E complained the Practice failed to prescribe HRT, a GP was unprofessional, and there was a nine-week delay in … |
NHS in England | Closed | 13 May 2026 |
| P-005386 | Home Office Mr A complained the Windrush Compensation Scheme failed to properly consider his deceased father's "Impact on life" claim, ignoring critical … |
UK Government | Closed | 13 May 2026 |
| P-005378 | Cornwall Partnership NHS Foundation Trust Ms P complained the Trust failed to provide a suitable wheelchair that met her needs, preventing her from self-propelling. |
NHS in England | Closed | 13 May 2026 |
| P-005439 | A practice in the Shropshire area Mrs A alleged the Trust failed to assess her mother before oxygen therapy, disregarded a high NEWS2 score, and did … |
NHS in England | Not upheld | 13 May 2026 |
| P-005379 | A dental practice in the Stroud area The Practice questioned her medical accounts, contacted a hospital without consent, failed to communicate effectively, and wrongly removed her from … |
NHS in England | Closed | 13 May 2026 |