Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005146 | A practice in the North East Lincolnshire area Mr L complains a GP Practice in Lincolnshire did not refer him for microsuction of his ear wax. He had … |
NHS in England | Partly upheld | 30 Mar 2026 |
| P-005161 | Cornwall Partnership NHS Foundation Trust Ms R complains the Trust failed to provide appropriate care and support to her son in relation to an episode … |
NHS in England | Partly upheld | 30 Mar 2026 |
| P-005162 | University Hospital Southampton NHS Foundation Tr… Mr O complains about the care and treatment concerning a drainage procedure under his armpit in April 2023. He complains … |
NHS in England | Not upheld | 30 Mar 2026 |
| P-005145 | East Suffolk and North Essex NHS Foundation Trust Miss J complains about the lack of care Mid and South Essex Hospital Services NHS Trust, a hospital in the … |
NHS in England | Partly upheld | 30 Mar 2026 |
| P-005150 | HM Courts and Tribunals Service Mr U complains about HMCTS and its communication and handling of his concerns following him submitting a money claim online. |
UK Government | Closed | 30 Mar 2026 |
| P-005153 | HM Courts and Tribunals Service Mr R complains that H M Courts and Tribunals Service (HMCTS) gave him an impossible deadline for submitting documents for … |
UK Government | Closed | 30 Mar 2026 |
| P-005165 | Black Country Healthcare NHS Foundation Trust Mr C complains about the mental health trust rejecting his referral on three occasions. He says this delayed his diagnosis … |
NHS in England | Not upheld | 30 Mar 2026 |
| P-005158 | University Hospitals of Liverpool Group Mr N complains that breast care clinicians did not monitor his wife properly for recurrent cancer, and dismissed her concerns, … |
NHS in England | Not upheld | 30 Mar 2026 |
| P-005156 | North West Anglia NHS Foundation Trust Mr R complains the Trust missed opportunities to diagnose his right coronary artery was becoming blocked. |
NHS in England | Upheld | 30 Mar 2026 |
| P-005149 | East Midlands Ambulance Service NHS Trust Ms A complains about the care her father, Mr A received from East Midlands Ambulance Service NHS trust on 3 … |
NHS in England | Partly upheld | 30 Mar 2026 |
| P-005266 | Cornwall Partnership NHS Foundation Trust Mr S complains about aspects of care and treatment provided to his partner at the end of her life. |
NHS in England | Closed | 30 Mar 2026 |
| P-005148 | Sheffield Teaching Hospitals NHS Foundation Trust Miss T complains the Trust delayed reporting on her father, Mr N’s CT scan in March 2025. |
NHS in England | Closed | 30 Mar 2026 |
| P-005154 | Child Maintenance Service (CMS) Mr R complains that CMS has provided a consolatory payment which does not reflect the severity, duration and impact of … |
UK Government | Closed | 30 Mar 2026 |
| P-005144 | An independent provider in the Wealden area Miss L complains AJM Healthcare did not provide a powered wheelchair that met her needs. |
NHS in England | Upheld | 29 Mar 2026 |
| P-005142 | NHS England Mrs O complains about NHS England’s decision to uphold Cambridgeshire and Peterborough Integrated Care Board’s (the ICB) decision her husband, … |
NHS in England | Closed | 29 Mar 2026 |
| P-005140 | Bradford Teaching Hospitals NHS Foundation Trust Mrs A complains that the Trust failed to diagnose her with skin cancer soon enough between June 2023 and July … |
NHS in England | Closed | 29 Mar 2026 |
| P-005138 | South Tees Hospitals NHS Foundation Trust Mr I complains staff delayed diagnosing and treating his wife's infection. He also complains about a lack of end of … |
NHS in England | Closed | 29 Mar 2026 |
| P-005143 | Worcestershire Acute Hospitals NHS Trust Mrs B complains about delay in arranging an MRI scan to confirm/rule out that cancer had spread to the brain. … |
NHS in England | Partly upheld | 29 Mar 2026 |
| P-005139 | King's College Hospital NHS Foundation Trust Mrs T complains the Trust did not follow correct procedures when recording and handling patient property. |
NHS in England | Closed | 29 Mar 2026 |
| P-005141 | Veterans UK Mr E complains about Veterans UK’s (VUK) handling of his asthma claim. He says the Armed Forces Compensation Scheme delayed … |
UK Government | Closed | 29 Mar 2026 |
| P-005128 | Manchester University NHS Foundation Trust Miss L and Miss N complain about the care and discharge arrangements for their brother, Mr L, during two separate … |
NHS in England | Upheld | 27 Mar 2026 |
| P-005127 | University Hospitals Birmingham NHS Foundation Tr… Miss A complains the Trust did not allow her to visit her mother and it catheterised her without gaining her … |
NHS in England | Closed | 27 Mar 2026 |
| P-005132 | NHS Cheshire and Merseyside Mr A complains NHS England’s (NHSE) independent review panel (IRP) upheld Cheshire and Merseyside Integrated Care Board’s (the ICB) decision … |
NHS in England | Closed | 27 Mar 2026 |
| P-005136 | Sussex Partnership NHS Foundation Trust Miss L has raised concerns about the waiting times for an autism assessment and not being prioritised. |
NHS in England | Closed | 27 Mar 2026 |
| P-005130 | A practice in the Bedford area Miss D complains about aspects of the care and treatment she received from the Practice between February and June 2025. |
NHS in England | Closed | 27 Mar 2026 |