Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003364 | A practice in the Lincolnshire area Mrs M complains the organisations missed opportunities to examine her sister’s symptoms of rectal bleeding and to diagnose and treat … |
NHS in England | Closed | 18 Feb 2025 |
| P-003363 | East London NHS Foundation Trust Mr O complains about aspects of the care provided to his brother by the Trust’s Community Mental Health Team between … |
NHS in England | Upheld | 14 Feb 2025 |
| P-003316 | Herefordshire and Worcestershire Health and Care … Mr and Mrs D complain about the care the Trusts gave to their father in January and February 2022. They … |
NHS in England | Partly upheld | 14 Feb 2025 |
| P-003381 | Nottingham University Hospitals NHS Trust Mrs Q complains about her husband's care and treatment between September 2023 and January 2024. She complains there were delays … |
NHS in England | Closed | 14 Feb 2025 |
| P-003372 | Northumbria Healthcare NHS Foundation Trust Mrs A says the Trust inappropriately discharged Mr B and did not treat his infections or offer pain relief. She … |
NHS in England | Closed | 13 Feb 2025 |
| P-003323 | The Royal Wolverhampton NHS Trust Mrs O complains the Trust removed her from its waiting list without telling her. |
NHS in England | Closed | 13 Feb 2025 |
| P-003317 | North Cumbria Integrated Care NHS Foundation Trust Mr A complains about the care provided to his wife, Mrs B, by the Trust from February to June 2023. |
NHS in England | Partly upheld | 13 Feb 2025 |
| P-003361 | Isle of Wight NHS Trust Miss A complains the Trust inappropriately discharged her father without adequate community care, that it did not keep her up … |
NHS in England | Closed | 12 Feb 2025 |
| P-003371 | University Hospitals of North Midlands NHS Trust Mr D complains about the care and treatment his wife received from University Hospitals of North Midlands NHS Trust in … |
NHS in England | Closed | 12 Feb 2025 |
| P-003358 | Royal Free London NHS Foundation Trust Mrs A complains about aspects of the care and treatment that her mother received from Royal Free London NHS Foundation … |
NHS in England | Not upheld | 11 Feb 2025 |
| P-003383 | Cambridge University Hospitals NHS Foundation Tru… Mr R complains about Cambridge Trust’s decision to give his wife palliative care instead of surgery. He complains about the … |
NHS in England | Not upheld | 11 Feb 2025 |
| P-003334 | University Hospitals Sussex NHS Foundation Trust Mrs A complains the Trust did not give her husband pain relief when he was in A&E for five hours … |
NHS in England | Closed | 11 Feb 2025 |
| P-003319 | North West Ambulance Service NHS Trust Mr O complains that in October 2023 the Trust failed to recognise his father needed urgent treatment, meaning he waited … |
NHS in England | Closed | 11 Feb 2025 |
| P-003340 | Maidstone and Tunbridge Wells NHS Trust Mrs D complains about the treatment the Trust gave her husband for COVID-19. She also complains his oxygen mask disconnected … |
NHS in England | Partly upheld | 11 Feb 2025 |
| P-003356 | Nuffield Health Ms I complains about the treatment her daughter received from Nuffield Health following her pilonidal sinus surgery on 15 January … |
NHS in England | Upheld | 10 Feb 2025 |
| P-003365 | Oxford University Hospitals NHS Foundation Trust Mrs A complains midwives ignored her concerns her waters had broken prematurely and did not keep her in for monitoring. … |
NHS in England | Closed | 10 Feb 2025 |
| P-003388 | HM Revenue and Customs Ms O complains that HMRC is charging her interest and late payment penalties for tax she did not know she … |
UK Government | Closed | 7 Feb 2025 |
| P-003324 | Greater Manchester Integrated Care Partnership Dr G complains the ICP did not investigate his complaints properly, or in some cases, respond to him at all. |
NHS in England | Closed | 7 Feb 2025 |
| P-003328 | Leicestershire Partnership NHS Trust Miss A complains about the care and treatment provided to Mrs C during her admission to hospital between 14 April … |
NHS in England | Not upheld | 7 Feb 2025 |
| P-003333 | A dental practice in the Blackburn area Mrs F complains that instead of trying to resolve her denture problems, her dentist recommended she pay for the treatment … |
NHS in England | Closed | 6 Feb 2025 |
| P-003342 | Northern Care Alliance NHS Foundation Trust Miss A complains that she had a scan in 2021 that showed signs of lung cancer. She says doctors only … |
NHS in England | Closed | 6 Feb 2025 |
| P-003330 | A practice in the Dorset area Mrs T complains the Practice denied her husband’s request for a home visit on19 July 2023, instead arranging a telephone … |
NHS in England | Closed | 6 Feb 2025 |
| P-003369 | Guy's and St Thomas' NHS Foundation Trust Miss R complains surgeons at the Trust used an annuloplasty band during heart surgery that was too small. |
NHS in England | Closed | 6 Feb 2025 |
| P-003335 | East Suffolk and North Essex NHS Foundation Trust Mrs B complains about the Trust’s fertility treatment. She also complains about how it handled her complaint. |
NHS in England | Closed | 6 Feb 2025 |
| P-003354 | Bradford Teaching Hospitals NHS Foundation Trust Mrs T complains about the care provided to her late mother, Mrs W, whilst an inpatient at the Trust from … |
NHS in England | Closed | 6 Feb 2025 |