Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003593 | Northampton General Hospital NHS Trust Miss L complained the Trust inadequately investigated her sister’s symptoms and pre-existing conditions, delaying her cancer diagnosis and causing suffering. |
NHS in England | Closed | 17 Jun 2025 |
| P-003612 | East of England Ambulance Service NHS Trust Mr E complained the hospital discharged his mother when unfit, lacked a care plan, delayed transfer to critical care, removed … |
NHS in England | Closed | 16 Jun 2025 |
| P-003614 | A practice in the Wigan area Mr B complained the Practice would not prescribe rescue packs, insisted he attend, and removed him from its patient list, … |
NHS in England | Closed | 16 Jun 2025 |
| P-003584 | HM Revenue and Customs Miss K complained about an HMRC tax code error causing underpaid tax, delays in recognising the error, and contradictory information … |
UK Government | Closed | 12 Jun 2025 |
| P-003583 | Calderdale and Huddersfield NHS Foundation Trust Mrs A complained Huddersfield Royal Infirmary failed to provide pain relief or a bed for her husband. She also complained … |
NHS in England | Closed | 12 Jun 2025 |
| P-003594 | NHS England - Midlands and East - East (Local off… Ms R complained NHS England wrongly decided her mother-in-law was ineligible for NHS Continuing Healthcare funding, disagreeing with the weighting … |
NHS in England | Closed | 12 Jun 2025 |
| P-003629 | Environment Agency Mr O complained the Environment Agency failed to regulate a nearby scrap yard, allowing excessive noise/vibration, processing volumes above permit, … |
UK Government | Closed | 11 Jun 2025 |
| P-003598 | Gloucestershire Health and Care NHS Foundation Tr… Mrs N complained the Hospital Trust caused discharge delays and both Trusts failed to assess and provide adequate home care … |
NHS in England | Closed | 11 Jun 2025 |
| P-003606 | Royal Cornwall Hospitals NHS Trust Mrs N complained the Trust incorrectly managed her fractured wrist treatment and failed to act on concerns about pins and … |
NHS in England | Closed | 11 Jun 2025 |
| P-003637 | HM Courts and Tribunals Service Mr V complained HMCTS failed to act on his request to change a hearing date and delayed sending a copy … |
UK Government | Closed | 9 Jun 2025 |
| P-003610 | Norfolk and Suffolk NHS Foundation Trust Ms A complained the Trust breached her privacy and dignity by showing CCTV footage in March 2024, despite earlier assurances. … |
NHS in England | Closed | 8 Jun 2025 |
| P-003630 | Royal Berkshire NHS Foundation Trust Mr B complained about poor post-operative care after surgery, including delayed surgeon contact, complications, nerve damage, and staff failing to … |
NHS in England | Closed | 8 Jun 2025 |
| P-003603 | Guy's and St Thomas' NHS Foundation Trust Miss W complained the Trust failed to adequately check her grandmother at ED, missing a pulmonary embolism which resulted in … |
NHS in England | Closed | 8 Jun 2025 |
| P-003607 | George Eliot Hospital NHS Trust Miss A complained the Trust did not appropriately remove retained products after her son's birth, causing delayed treatment and lifelong … |
NHS in England | Closed | 5 Jun 2025 |
| P-003615 | Guy's and St Thomas' NHS Foundation Trust Ms R complained about insufficient appointments and the Trust's refusal to refer her for water therapy or osteopath services, causing … |
NHS in England | Closed | 3 Jun 2025 |
| P-003581 | Medway NHS Foundation Trust Mr A complained the Trust failed to report crucial ultrasound information and delayed referring his daughter to specialised care, resulting … |
NHS in England | Closed | 3 Jun 2025 |
| P-003589 | Guy's and St Thomas' NHS Foundation Trust Ms P complained she contracted hepatitis B from the Trust during surgery on March 19, 2024. This caused her anxiety, … |
NHS in England | Closed | 3 Jun 2025 |
| P-003590 | Royal Free London NHS Foundation Trust Mrs W complained about negligent care for her husband, including nurses failing to arrange a doctor's visit or ambulance, and … |
NHS in England | Closed | 1 Jun 2025 |
| P-003587 | Royal Cornwall Hospitals NHS Trust Mrs B complained the Trust discharged her husband, Mr A, while he had a fever and couldn't swallow medication, and … |
NHS in England | Closed | 1 Jun 2025 |
| P-003564 | Epsom and St Helier University Hospitals NHS Trust Miss O complained about inappropriate HRT advice, incorrect prescriptions, and medication changes that worsened her symptoms. She also alleged damage … |
NHS in England | Closed | 29 May 2025 |
| P-003548 | NHS England Mrs H complained NHS England's IRP wrongly upheld a decision that her mother was ineligible for continuing healthcare funding, despite … |
NHS in England | Closed | 29 May 2025 |
| P-003571 | Northern Care Alliance NHS Foundation Trust Ms J complained the Trust did not timely identify her sepsis and planned to discharge her, and failed to communicate … |
NHS in England | Closed | 29 May 2025 |
| P-003566 | Birmingham and Solihull Integrated Care Board Miss A complained the organisations failed to act on safeguarding concerns for her mother, Ms H, and provided inappropriate care … |
NHS in England | Closed | 29 May 2025 |
| P-003561 | Hull University Teaching Hospitals NHS Trust Mr A complained about a delayed cancer diagnosis by a practice, Hull Trust delaying a life-saving operation and poor communication, … |
NHS in England | Closed | 28 May 2025 |
| P-003534 | North West Ambulance Service NHS Trust Mrs J complained about a long ambulance waiting time (1 hour 45 minutes) for her seriously ill husband, which she … |
NHS in England | Closed | 28 May 2025 |