Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003596 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Miss R complained Doncaster Trust failed to act on her mother's repeated ED visits and Sheffield Trust delayed surgery, believing … |
NHS in England | Upheld | 29 Jun 2025 |
| P-003631 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs K complained about inadequate hydration, poor mobility management, delayed sepsis treatment, and restricted family access for her brother, believing … |
NHS in England | Partly upheld | 29 Jun 2025 |
| P-003613 | Whittington Health NHS Trust Mr A complained the Trust failed to properly explain surgical risks and conduct adequate pre-operative examinations for his mother, also … |
NHS in England | Partly upheld | 26 Jun 2025 |
| P-003609 | Imperial College Healthcare NHS Trust Mrs C complained about delays in her brother's vascular surgery and other treatment issues, believing these failings contributed to his … |
NHS in England | Partly upheld | 26 Jun 2025 |
| P-003585 | Nottinghamshire Healthcare NHS Foundation Trust Mrs R complained Nottinghamshire Healthcare NHS Foundation Trust failed to provide effective mental health support to her father, Mr Y, … |
NHS in England | Upheld | 26 Jun 2025 |
| P-003626 | Walsall Healthcare NHS Trust Mrs Y complained about Walsall Healthcare's failure to diagnose a fracture, discharge issues, and inadequate physiotherapy, plus West Midlands Ambulance's … |
NHS in England | Partly upheld | 26 Jun 2025 |
| P-003635 | Royal United Hospitals Bath NHS Foundation Trust Miss X complained Royal United Hospitals Bath NHS Foundation Trust provided poor care to her father, Mr X, including delayed … |
NHS in England | Not upheld | 26 Jun 2025 |
| P-003624 | Herefordshire and Worcestershire Integrated Care … Mr R complained Herefordshire and Worcestershire Integrated Care Board refused to assess his mother's eligibility for continuing healthcare (CHC) for … |
NHS in England | Partly upheld | 26 Jun 2025 |
| P-003618 | St George's University Hospitals NHS Foundation T… Mrs Y complained St George's University Hospitals NHS Foundation Trust delayed identifying her husband's infected heel wound, leading to amputation, … |
NHS in England | Upheld | 26 Jun 2025 |
| P-003622 | Mid Yorkshire Teaching NHS Trust Mr E complained Mid Yorkshire Teaching NHS Trust failed to action a rheumatology referral, blamed the GP, and provided false … |
NHS in England | Closed | 25 Jun 2025 |
| P-003623 | University Hospitals Birmingham NHS Foundation Tr… Mrs I complained University Hospitals Birmingham NHS Foundation Trust failed to investigate a pancreatic mass, delayed reversal surgery, missed pancreatic … |
NHS in England | Upheld | 25 Jun 2025 |
| P-003600 | Rotherham, Doncaster and South Humber NHS Foundat… Mr A complained Rotherham, Doncaster and South Humber NHS Foundation Trust wrongly discharged him from its services, denying him care … |
NHS in England | Closed | 25 Jun 2025 |
| P-003601 | York and Scarborough Teaching Hospitals NHS Found… The complainants alleged York and Scarborough Teaching Hospitals NHS Foundation Trust delayed their father's bowel cancer diagnosis and failed to … |
NHS in England | Partly upheld | 25 Jun 2025 |
| P-003592 | A practice in the North East Derbyshire area Mrs A complained a GP practice failed to perform a physical examination for her severe pain, refused pain relief, and … |
NHS in England | Closed | 25 Jun 2025 |
| P-003595 | North Cumbria Integrated Care NHS Foundation Trust Mr A complained North Cumbria Integrated Care NHS Foundation Trust failed to quickly identify his mother's serious condition in ED, … |
NHS in England | Not upheld | 25 Jun 2025 |
| P-003620 | Nottingham University Hospitals NHS Trust Mr F complained Nottingham University Hospitals NHS Trust failed to ensure his aunt's iron infusion was safe, and did not … |
NHS in England | Not upheld | 25 Jun 2025 |
| P-003599 | NHS England - Midlands and East - Central Midland… Mrs U complained NHS England wrongly upheld NHS Northamptonshire ICB’s decision that her mother, Mrs V, was not eligible for … |
NHS in England | Closed | 24 Jun 2025 |
| P-003586 | Lewisham and Greenwich NHS Trust Miss Q complained Lewisham and Greenwich NHS Trust staff did not respond to her father's deterioration, failed to consult the … |
NHS in England | Closed | 24 Jun 2025 |
| P-003611 | East Kent Hospitals University NHS Foundation Tru… Mrs A complained East Kent Hospitals University NHS Foundation Trust discharged her too soon after colon surgery, leading to an … |
NHS in England | Closed | 24 Jun 2025 |
| P-003608 | University Hospitals of Leicester NHS Trust Mrs A complained University Hospitals of Leicester NHS Trust failed to operate on her mother-in-law's gallbladder and didn't test for … |
NHS in England | Closed | 24 Jun 2025 |
| P-003605 | Driver and Vehicle Licensing Agency Mr O complained the DVLA delayed issuing his HGV licence, restricted it to three years for medical reasons, and failed … |
UK Government | Closed | 22 Jun 2025 |
| P-003588 | Calderdale and Huddersfield NHS Foundation Trust Mr Y complained a urology consultant declined a biopsy, lacked compassion, and failed to acknowledge excess skin after circumcision, causing … |
NHS in England | Closed | 22 Jun 2025 |
| P-003633 | Mid Yorkshire Teaching NHS Trust Miss A complained the Trust failed to diagnose her mother's symptoms, administered incorrect medication, didn't move her to ICU, and … |
NHS in England | Closed | 22 Jun 2025 |
| P-003597 | University Hospitals Coventry and Warwickshire NH… Mrs G complained the Trust didn't consider patient history for her foster child's injury, and a paediatrician's speculation in a … |
NHS in England | Closed | 19 Jun 2025 |
| P-003625 | Stockport NHS Foundation Trust Mr E complained about his mother's end-of-life care, including a doctor's refusal for more time, staff not giving palliative medication, … |
NHS in England | Closed | 18 Jun 2025 |