Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003344 | Wrightington, Wigan and Leigh Teaching Hospitals … Mr A complains about the care and treatment the Trust provided to his wife in May 2020 following a procedure … |
NHS in England | Closed | 26 Feb 2025 |
| P-003373 | North Bristol NHS Trust Mrs C complains booking staff at UBHW did not provide information about her mother’s condition to the transport ambulance crew … |
NHS in England | Closed | 26 Feb 2025 |
| P-003378 | HM Revenue and Customs Miss E complains about HMRC’s decision to reduce her entitlement to tax credits, despite providing evidence of childcare costs. Miss … |
UK Government | Closed | 25 Feb 2025 |
| P-003325 | Imperial College Healthcare NHS Trust Mr A complains about the actions of three organisations during March 2023 when he had abdominal pain and vomiting. He … |
NHS in England | Closed | 25 Feb 2025 |
| P-003349 | Mid and South Essex NHS Foundation Trust Mrs I complains about the Trust's care and treatment of her husband in August and September 2022. She says staff … |
NHS in England | Partly upheld | 25 Feb 2025 |
| P-003350 | Leeds Teaching Hospitals NHS Trust Mrs X complained about Leeds Teaching Hospitals NHS Trust regarding the care provided to her mother for urinary tract infections. |
NHS in England | Not upheld | 25 Feb 2025 |
| P-003380 | Portsmouth Hospitals University NHS Trust Mrs B complained the Trust missed opportunities to admit her son in October and November 2021. She also says it … |
NHS in England | Closed | 25 Feb 2025 |
| P-003337 | Gloucestershire Hospitals NHS Foundation Trust Miss A complains about treatment for a rectal prolapse in 2017, how the Trust did not give her different options … |
NHS in England | Closed | 25 Feb 2025 |
| P-003379 | Sandwell and West Birmingham Hospitals NHS Trust Mrs E complains about how clinicians treated her father during an admission to hospital. She believes they made an incorrect … |
NHS in England | Not upheld | 24 Feb 2025 |
| P-003352 | Leeds Teaching Hospitals NHS Trust Mrs T complains about aspects of the care and treatment the Trust provided to her father, Mr P, from 16 … |
NHS in England | Upheld | 24 Feb 2025 |
| P-003348 | Kettering General Hospital NHS Foundation Trust Miss G complains that in October 2023 the Trust caused a deep tissue burn to her baby son by not … |
NHS in England | Closed | 24 Feb 2025 |
| P-003322 | County Durham and Darlington NHS Foundation Trust Dr V complains he had difficulty getting a clear diagnosis and support for his complex regional pain syndrome (CRPS). He … |
NHS in England | Closed | 24 Feb 2025 |
| P-003345 | The Hillingdon Hospitals NHS Foundation Trust Mrs A complains Hillingdon Hospitals NHS Foundation Trust delayed hip replacement surgery and unnecessarily carried out a procedure, between November … |
NHS in England | Closed | 24 Feb 2025 |
| P-003382 | Sheffield Teaching Hospitals NHS Foundation Trust Miss X complains about the care provided to her mother by a GP practice and Sheffield Teaching Hospitals NHS Foundation … |
NHS in England | Closed | 24 Feb 2025 |
| P-003362 | Northern Lincolnshire and Goole NHS Foundation Tr… Miss S complains the Trust failed to disclose her mother’s diagnosis to her and the family, failed to meet her … |
NHS in England | Upheld | 24 Feb 2025 |
| P-003327 | Mydentist Mrs T complains the dental practice extracted a tooth when it did not need to and gave her incorrect advice. … |
NHS in England | Closed | 24 Feb 2025 |
| P-003387 | Royal Berkshire NHS Foundation Trust Mr I complains about the Trust’s care of his wife in February 2022. He complains about poor communication with the … |
NHS in England | Closed | 21 Feb 2025 |
| P-003389 | UK Visas and Immigration (UKVI) Mrs D complains that UK Visas and Immigration (UKVI) incorrectly applied a ‘no recourse to public funds’ condition when it … |
UK Government | Upheld | 21 Feb 2025 |
| P-003377 | A dental practice in the West Northamptonshire ar… Mrs U complains the Practice told her about a problem with a canine tooth in 2006 but failed to warn … |
NHS in England | Closed | 20 Feb 2025 |
| P-003315 | Mersey Care NHS Foundation Trust Mrs T complains about the care her father had from two Trusts during the period December 2020 to March 2021. |
NHS in England | Closed | 19 Feb 2025 |
| P-003320 | Royal Devon University Healthcare NHS Foundation … Mrs A complains the Trust delayed giving her daughter antibiotics for an infection after she had had an operation. |
NHS in England | Closed | 19 Feb 2025 |
| P-003329 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs T complains about the care provided to her late father by the Trust between March 2020 and June 2021. … |
NHS in England | Partly upheld | 19 Feb 2025 |
| P-003374 | James Paget University Hospitals NHS Foundation T… Mrs A complains about a doctor’s communication during her husband’s admission in June 2023. She says they did not communicate … |
NHS in England | Closed | 19 Feb 2025 |
| P-003370 | University Hospital Southampton NHS Foundation Tr… Mr R complains about the lack of care provided to his father by University Hospital Southampton NHS Foundation Trust (the … |
NHS in England | Partly upheld | 18 Feb 2025 |
| P-003332 | Guy's and St Thomas' NHS Foundation Trust Mr U complains the Trust did not do enough to investigate a lump on his thyroid gland between August and … |
NHS in England | Closed | 18 Feb 2025 |