Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003683 | York and Scarborough Teaching Hospitals NHS Found… Miss A complained the Trust failed to investigate suspicious findings after her sister's hysterectomy or provide follow-up treatment, leading to … |
NHS in England | Partly upheld | 2 Jul 2025 |
| P-003718 | Homerton Healthcare NHS Foundation Trust Ms X complained nursing staff failed to escalate her father's care for medical review, possibly preventing his death and denying … |
NHS in England | Upheld | 2 Jul 2025 |
| P-003708 | Rural Payments Agency Mr E complained the Rural Payments Agency incorrectly stopped payments to four companies for a year after ownership changes, causing … |
UK Government | Closed | 1 Jul 2025 |
| P-003679 | University Hospitals of North Midlands NHS Trust Mrs A complained the Trust failed to put her father on end-of-life care, discharged him incorrectly, and had poor family … |
NHS in England | Upheld | 1 Jul 2025 |
| P-003721 | A dental practice in the Wirral area Mr E complained a dental practice fitted a poorly matched and chipped filling, and refused to rectify it or a … |
NHS in England | Closed | 1 Jul 2025 |
| P-003662 | Bedfordshire Hospitals NHS Foundation Trust Mrs L complained the Trust failed to support her father's nutrition, oral care, and mobility, or provide physiotherapy after discharge, … |
NHS in England | Partly upheld | 1 Jul 2025 |
| P-003657 | East Kent Hospitals University NHS Foundation Tru… Mr P complained of delayed treatment and handover by the ambulance service, and delayed admission and family notification by the … |
NHS in England | Partly upheld | 1 Jul 2025 |
| P-003647 | University Hospitals Dorset NHS Foundation Trust Miss T complained the Trust failed to conduct a falls risk assessment or lower bed rails for her godfather, resulting … |
NHS in England | Partly upheld | 30 Jun 2025 |
| P-003655 | A practice in the County Durham area Mrs R complained two hospitals failed to investigate her mother's symptoms, manage nutrition, provide timely medication, or communicate effectively, contributing … |
NHS in England | Not upheld | 30 Jun 2025 |
| P-003731 | University Hospitals Coventry and Warwickshire NH… Mrs O complained the Trust delayed acting on a referral for an angioplasty and organising her husband's treatment, which she … |
NHS in England | Not upheld | 30 Jun 2025 |
| P-003734 | Cambridgeshire and Peterborough NHS Foundation Tr… Mrs U complained the Trust failed to involve her in her husband's care planning or inform her about his Care … |
NHS in England | Closed | 30 Jun 2025 |
| P-003653 | Shrewsbury and Telford Hospital NHS Trust Mrs B complained her niece received delayed sepsis treatment, poor communication regarding transfer and family notification, and inadequate care, which … |
NHS in England | Upheld | 30 Jun 2025 |
| P-003619 | West Yorkshire Integrated Care Board Ms P complained the ICB provided inadequate care funding and the Trust's insufficient respiratory care and incorrect medication, which she … |
NHS in England | Partly upheld | 29 Jun 2025 |
| P-003632 | Department for Work and Pensions Mrs X complained the DWP misadvised her about applying for PIP, failed to act on her worsening condition, causing financial … |
UK Government | Partly upheld | 29 Jun 2025 |
| P-003634 | Frimley Health NHS Foundation Trust Mrs E complained about three Trusts, alleging premature oxygen, transfers worsening his condition, rapid deterioration, improper ventilator placement, and poor … |
NHS in England | Closed | 29 Jun 2025 |
| P-003621 | University Hospitals Dorset NHS Foundation Trust Mr Q complained about his father's misdiagnosis, incorrect medication, poor monitoring, and delayed escalation of care, which he believes led … |
NHS in England | Closed | 29 Jun 2025 |
| P-003591 | South Tyneside and Sunderland NHS Foundation Trust Mrs A complained her sister had unnecessary surgery and nurses failed to report her deterioration and renal failure symptoms, leading … |
NHS in England | Closed | 29 Jun 2025 |
| P-003636 | Manchester University NHS Foundation Trust Mrs L complained her father was placed in an unobservable ward area, received inappropriate fluids, and was given medication that … |
NHS in England | Partly upheld | 29 Jun 2025 |
| P-003602 | Stockport NHS Foundation Trust Miss L complained about delayed cardiology consultation and incorrect treatment for her mother in A&E, believing these failings contributed to … |
NHS in England | Not upheld | 29 Jun 2025 |
| P-003582 | Midlands Partnership University NHS Foundation Tr… Miss D complained the Trust failed to properly diagnose her daughter with ADHD, made inaccurate assessments, and provided no recommendations … |
NHS in England | Closed | 29 Jun 2025 |
| P-003596 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Miss R complained Doncaster Trust failed to act on her mother's repeated ED visits and Sheffield Trust delayed surgery, believing … |
NHS in England | Upheld | 29 Jun 2025 |
| P-003627 | Leeds Teaching Hospitals NHS Trust Mrs B complained her son's care had multiple failings, including delayed gastroscopy, slow fluid drainage, incorrect medication, a preventable fall, … |
NHS in England | Not upheld | 29 Jun 2025 |
| P-003616 | A practice in the Canterbury area Miss G complained her GP referred her to mental health services and prescribed medication without consent, causing distress, PTSD symptoms, … |
NHS in England | Closed | 29 Jun 2025 |
| P-003631 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs K complained about inadequate hydration, poor mobility management, delayed sepsis treatment, and restricted family access for her brother, believing … |
NHS in England | Partly upheld | 29 Jun 2025 |
| P-003628 | North East Ambulance Service NHS Foundation Trust Miss J complained about ambulance call handling delays and insufficient advice for her father's cardiac arrest, believing it reduced his … |
NHS in England | Partly upheld | 29 Jun 2025 |