Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003470 | HM Revenue and Customs Mr C complains about the information HMRC provided to him about his tax liability in 2002 in respect of his … |
UK Government | Closed | 6 Mar 2025 |
| P-003419 | Hull University Teaching Hospitals NHS Trust Mr A complains the Trust did not make arrangements for his son, Mr C, to monitor his own blood glucose … |
NHS in England | Partly upheld | 6 Mar 2025 |
| P-003456 | Hertfordshire Community NHS Trust Mrs J complains about the care and treatment her brother, Mr P, received during admissions at East and North Hertfordshire … |
NHS in England | Upheld | 4 Mar 2025 |
| P-003466 | A practice in the Derbyshire area Mr O complain the Practice failed to refer him to an Adult Autism and Neurodevelopment Service in February 2020. |
NHS in England | Closed | 4 Mar 2025 |
| P-003393 | A practice in the West Suffolk area Miss F complains a GP at the Practice failed to recognise that her friend, Mrs G, needed emergency care during … |
NHS in England | Closed | 3 Mar 2025 |
| P-003395 | A practice in the East Riding of Yorkshire area Mrs A complains about the care and treatment the Practice gave to her husband was between October 2023 and May … |
NHS in England | Closed | 3 Mar 2025 |
| P-003396 | Home Office Ms L says the Windrush compensation scheme (WCS) gave her the wrong amount of compensation for loss of access to … |
UK Government | Closed | 3 Mar 2025 |
| P-003376 | Home Office Mrs U says the Home Office wrongly refused her compensation claim under the Windrush Compensation Scheme. She is also concerned … |
UK Government | Closed | 28 Feb 2025 |
| P-003366 | A practice in the Somerset area Mrs T complains that failings by the Practice and the Trust between 2014 and 2017, delayed diagnosis of her sister’s … |
NHS in England | Closed | 28 Feb 2025 |
| P-003341 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complains that during a ureteroscopy the Trust caused a tear or perforation on her kidney or ureter which … |
NHS in England | Closed | 28 Feb 2025 |
| P-003385 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complains about the care and treatment the Trust gave to her husband and about its communication. |
NHS in England | Closed | 28 Feb 2025 |
| P-003326 | Torbay and South Devon NHS Foundation Trust Miss L complains about how long doctors took to diagnose her aunty’s stroke, about the placement of a nasogastric tube … |
NHS in England | Closed | 28 Feb 2025 |
| P-003357 | The Hillingdon Hospitals NHS Foundation Trust Mrs A is complaining the Hillingdon Hospitals NHS Foundation Trust failed to identify a perineal tear following birth in July … |
NHS in England | Closed | 28 Feb 2025 |
| P-003359 | University Hospitals Birmingham NHS Foundation Tr… Dr Y complains about the care and treatment University Hospitals Birmingham NHS Foundation Trust provided to her father after he … |
NHS in England | Closed | 28 Feb 2025 |
| P-003353 | Nottingham University Hospitals NHS Trust Mr L complains Nottingham University Hospitals NHS Trust gave his father chemotherapy without assessing if he was well enough for … |
NHS in England | Partly upheld | 28 Feb 2025 |
| P-003336 | East Suffolk and North Essex NHS Foundation Trust Mr A complains the Trust made mistakes in the way it managed the care and treatment of his husband in … |
NHS in England | Closed | 27 Feb 2025 |
| P-003375 | Greater Manchester Mental Health NHS Foundation T… Miss H complains that Greater Manchester Mental Health NHS Foundation Trust failed to properly manage her lithium medication. |
NHS in England | Closed | 27 Feb 2025 |
| P-003314 | University Hospitals of Morecambe Bay NHS Foundat… Mrs L complains the Trust failed to diagnose her husband's prostate cancer sooner. She says it failed to do simple … |
NHS in England | Closed | 27 Feb 2025 |
| P-003338 | Royal Free London NHS Foundation Trust Mrs H complains there were large delays between her son’s ear, nose and throat (ENT) appointments and audiologist appointments. She … |
NHS in England | Closed | 27 Feb 2025 |
| P-003347 | Bradford Teaching Hospitals NHS Foundation Trust Miss H complains the Trust did not admit her brother when he first went to the emergency department by ambulance … |
NHS in England | Partly upheld | 27 Feb 2025 |
| P-003331 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs D says her husband died from his pneumonia as he was cold, due to inappropriate clothing in hospital. |
NHS in England | Closed | 26 Feb 2025 |
| P-003360 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Miss C complains the Trust made a safeguarding referral about her when her baby was born. |
NHS in England | Closed | 26 Feb 2025 |
| P-003368 | NHS England Mrs Q complains NHS England’s independent review panel (IRP) wrongly upheld NHS Bristol, North Somerset and South Gloucestershire ICB’s decision … |
NHS in England | Closed | 26 Feb 2025 |
| P-003346 | Leeds Teaching Hospitals NHS Trust Mr A complains the Trust rushed his wife for surgery instead of considering other surgery, discharged her when she was … |
NHS in England | Closed | 26 Feb 2025 |
| P-003386 | A practice in the Stockport area Miss U complains about the care and treatment provided by the Practice between August 2021 and October 2022. She says … |
NHS in England | Closed | 26 Feb 2025 |