Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003449 | Child Maintenance Service (CMS) Mr V complains about the service he received from CMS between April 2019 and October 2019. Mr V complains CMS … |
UK Government | Closed | 19 Mar 2025 |
| P-003450 | Department for Work and Pensions Mr B complained about DWP’s handling of his Employment and Support Allowance claim. He says it delayed notifying him of … |
UK Government | Closed | 18 Mar 2025 |
| P-003461 | An independent provider in the Bury area Miss S complains the organisations missed the opportunity to identify that her mother was seriously unwell between June and August … |
NHS in England | Closed | 18 Mar 2025 |
| P-003397 | Buckinghamshire Healthcare NHS Trust Mr E complains about aspects of care his wife received in hospital in the last few days of her life. … |
NHS in England | Closed | 18 Mar 2025 |
| P-003422 | Barking, Havering and Redbridge University Hospit… Ms R complains about the care the Trust provided between December 2022 and January 2023. Specifically, she complains that between … |
NHS in England | Closed | 18 Mar 2025 |
| P-003460 | Tameside and Glossop Integrated Care NHS Foundati… Mrs X complains about the care and treatment Tameside and Glossop Integrated Care NHS Foundation Trust provided to her husband. … |
NHS in England | Not upheld | 17 Mar 2025 |
| P-003437 | University Hospitals of Derby and Burton NHS Foun… Mr Z complains the Trust did not inform his wife about the development and prognosis of her cancer meaning there … |
NHS in England | Upheld | 17 Mar 2025 |
| P-003392 | Psychiatry UK Mr O complains about the care Psychiatry UK provided him between October and November 2023. Specifically, he complains about the … |
NHS in England | Closed | 17 Mar 2025 |
| P-003798 | University Hospitals Birmingham NHS Foundation Tr… Mrs R complains about her father's care in 2021. She says the Trust did not listen to their concerns or … |
NHS in England | Partly upheld | 17 Mar 2025 |
| P-003451 | Buckinghamshire Healthcare NHS Trust Mrs I complains about the investigations and treatment provided by the Trust's breast clinic. |
NHS in England | Closed | 14 Mar 2025 |
| P-003394 | London North West University Healthcare NHS Trust Ms E complains the Trust did not contact her when her father died and she arrived to visit him not … |
NHS in England | Closed | 14 Mar 2025 |
| P-003405 | Royal United Hospitals Bath NHS Foundation Trust Miss A complains that in April 2023, South Western Ambulance NHS Foundation Trust failed to record her father was experiencing … |
NHS in England | Closed | 14 Mar 2025 |
| P-003447 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr N complains about the Trust’s management of his mother’s care in February and March 2021. He says it denied … |
NHS in England | Closed | 13 Mar 2025 |
| P-003408 | Lewisham and Greenwich NHS Trust Miss E complains about the standard of treatment she received from the Trust for management of her fibroids from September … |
NHS in England | Upheld | 13 Mar 2025 |
| P-003415 | A practice in the Barnet area Mr B complains the Practice failed to make a referral following a request from his neurosurgeon on 2 June 2023. |
NHS in England | Closed | 13 Mar 2025 |
| P-003536 | University Hospitals of Liverpool Group Mrs R complains about the Trust’s treatment of her late sister. She says it failed to detect liver cancer, to … |
NHS in England | Partly upheld | 13 Mar 2025 |
| P-003391 | University Hospitals of North Midlands NHS Trust Mrs A complains about the care and treatment the Trust gave her daughter, Miss B, when she was a hospital … |
NHS in England | Closed | 13 Mar 2025 |
| P-003462 | A practice in the Hackney area Mr M complains that in February 2024 the Practice misdiagnosed him with a stomach bug. He also says that for … |
NHS in England | Closed | 12 Mar 2025 |
| P-003411 | Whittington Health NHS Trust Mrs A complains about incorrect information, inadequate communication and poor staff attitude in relation to care provided to her mother, … |
NHS in England | Closed | 12 Mar 2025 |
| P-003442 | A dental practice in the Trafford area Mr A complains about the Practice cancelling a number of his appointments without notice and refusing to complete his treatment … |
NHS in England | Closed | 11 Mar 2025 |
| P-003404 | A dental practice in the Bournemouth area Mrs A complains about aspects of the care and treatment she has received from the Dentist between 19 May 2022 … |
NHS in England | Not upheld | 11 Mar 2025 |
| P-003457 | Kent and Medway NHS and Social Care Partnership T… Miss A complains about the care and treatment provided to her by the Trust between December 2012 and November 2023. … |
NHS in England | Closed | 10 Mar 2025 |
| P-003429 | Warrington and Halton Hospitals NHS Foundation Tr… Miss O complains the Trust made errors when it completed a ureteroscopy on 1 May 2020. She also complains she … |
NHS in England | Partly upheld | 10 Mar 2025 |
| P-003469 | Harrogate and District NHS Foundation Trust Mrs O complains about the care the Trust provided to her son across two hospital visits in July 2023. Specifically, … |
NHS in England | Closed | 10 Mar 2025 |
| P-003444 | Sherwood Forest Hospitals NHS Foundation Trust Ms S complains about the care and treatment provided to her late sister, Ms T, between March and November 2021 … |
NHS in England | Partly upheld | 10 Mar 2025 |