Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003664 | A practice in the Forest of Dean area Mrs N complained a receptionist failed to review her husband's medical history or seek clinical advice for foot pain, advising … |
NHS in England | Closed | 10 Jul 2025 |
| P-003685 | A dental practice in the Fareham area Mr X complained the dental practice misdiagnosed a facial ingrown hair as gum disease, leading to unnecessary antibiotics, a tooth … |
NHS in England | Closed | 10 Jul 2025 |
| P-003719 | Maidstone and Tunbridge Wells NHS Trust Miss X complained her father's care was inadequate, citing failures to investigate sepsis, escalate care, manage electrolytes/wounds, and communicate, which … |
NHS in England | Not upheld | 10 Jul 2025 |
| P-003686 | Leeds Teaching Hospitals NHS Trust Mrs A complained the Trust inappropriately administered an anticoagulant, discharged her unfit father, and placed a DNACPR order against his … |
NHS in England | Closed | 9 Jul 2025 |
| P-003654 | A dental practice in the City of Nottingham area Mrs X complained the Practice misdiagnosed her dental condition, failed to refer her, and inappropriately removed teeth, leading to undiagnosed … |
NHS in England | Closed | 9 Jul 2025 |
| P-003709 | North Middlesex University Hospital NHS Trust Mrs B complained the Trust wrongly discharged her husband instead of referring him to oncology, believing it was a missed … |
NHS in England | Partly upheld | 9 Jul 2025 |
| P-003714 | A practice in the Oldham area Mrs A complained the Practice failed to provide her mother with face-to-face GP appointments in September 2023, causing distress and … |
NHS in England | Closed | 9 Jul 2025 |
| P-003688 | East Lancashire Hospitals NHS Trust Mrs A complained her father's malignant ascites was misdiagnosed, and his faecal impaction was not promptly or correctly treated, causing … |
NHS in England | Not upheld | 9 Jul 2025 |
| P-003704 | Oxford University Hospitals NHS Foundation Trust Mrs T complained the Trust inadequately considered evidence when declining an immunology referral for her daughter, whose recurring infections and … |
NHS in England | Closed | 9 Jul 2025 |
| P-003658 | HM Revenue and Customs Mrs O complained HMRC errors caused tax underpayments which she was asked to repay, despite her efforts, causing significant stress. … |
UK Government | Closed | 8 Jul 2025 |
| P-003706 | Norfolk and Norwich University Hospitals NHS Foun… Mr L complained the Trust left him without essential eye drops for eight weeks due to errors and failed to … |
NHS in England | Closed | 8 Jul 2025 |
| P-003668 | The Royal Wolverhampton NHS Trust Mrs L complained the Trust failed to follow up on her father's 2020 TAVI clinic appointment and was unprepared for … |
NHS in England | Partly upheld | 8 Jul 2025 |
| P-003697 | James Paget University Hospitals NHS Foundation T… Miss A complained about aspects of her mother's care, including back injury management, delayed antibiotics for aspiration, and treatment of … |
NHS in England | Partly upheld | 7 Jul 2025 |
| P-003733 | Avon and Wiltshire Mental Health Partnership NHS … Mr E complained the Trust failed to act on concerns about his son Mr A's flat being 'cuckooed,' a call … |
NHS in England | Partly upheld | 6 Jul 2025 |
| P-003730 | University Hospitals of North Midlands NHS Trust Mr N complained the Trust failed to recognise the severity of his sister M's condition and provide appropriate care from … |
NHS in England | Closed | 6 Jul 2025 |
| P-003713 | Somerset NHS Foundation Trust Mr I complained the Trust wrongly rejected his adult ADHD assessment referral and had poor record keeping, causing him stress, … |
NHS in England | Upheld | 6 Jul 2025 |
| P-003720 | Royal Papworth Hospital NHS Foundation Trust Mr V complained the Trust did not allow his mother's belongings, repeatedly attempted morphine against her wishes, failed to prevent … |
NHS in England | Closed | 6 Jul 2025 |
| P-003652 | North Bristol NHS Trust Miss K complained she received a permanent stoma instead of bladder replacement, wasn't prepared by a stoma nurse, developed sepsis … |
NHS in England | Not upheld | 6 Jul 2025 |
| P-003675 | East Lancashire Hospitals NHS Trust Miss C complained the Trust failed to prevent her mother’s fall, properly investigate injuries, maintain hygiene, account for family wishes … |
NHS in England | Not upheld | 6 Jul 2025 |
| P-003689 | The Rotherham NHS Foundation Trust Mrs G complained about her son Mr M's care, including a referral to ED, lack of isolation, delayed insulin, inability … |
NHS in England | Closed | 6 Jul 2025 |
| P-003642 | Ashford and St Peter's Hospitals NHS Foundation T… Mr F complained the Trust failed to follow his sickle cell protocol in ED, causing long waits for pain relief … |
NHS in England | Closed | 3 Jul 2025 |
| P-003699 | Sherwood Forest Hospitals NHS Foundation Trust Mrs A complained the Trust stopped her husband's antibiotics prematurely, poorly monitored fluids, did not support hygiene, gave oral fluids … |
NHS in England | Upheld | 3 Jul 2025 |
| P-003725 | East Sussex Healthcare NHS Trust Mr O complained he was unnecessarily kept in hospital, received an incorrectly positioned iron transfusion, experienced delays in finding a … |
NHS in England | Closed | 3 Jul 2025 |
| P-003716 | Driver and Vehicle Licensing Agency Mr D complained the DVLA's process for claiming a 50% VED reduction for disabled people was burdensome, discriminatory, and caused … |
UK Government | Closed | 2 Jul 2025 |
| P-003698 | Calderdale and Huddersfield NHS Foundation Trust Mr R alleged multiple organisations failed to diagnose his trigeminal neuralgia and investigate neck symptoms, despite a scan revealing his … |
NHS in England | Closed | 2 Jul 2025 |