Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003454 | A practice in the Gloucestershire area Ms G raised concerns about the care provided by the Practice, as she felt opportunities were missed to diagnose an … |
NHS in England | Closed | 26 Mar 2025 |
| P-003424 | A practice in the Walsall area Miss R complains the Practice did not take appropriate action to investigate her late sister’s symptoms when she had bladder … |
NHS in England | Partly upheld | 26 Mar 2025 |
| P-003425 | University Hospitals of North Midlands NHS Trust Mr S complains the Trust delayed diagnosing and treating his wife's achalasia. |
NHS in England | Closed | 25 Mar 2025 |
| P-003398 | North West Anglia NHS Foundation Trust Mrs E complained about the Trust’s decision to transfer her husband, Mr E, to another hospital when he was critically … |
NHS in England | Upheld | 25 Mar 2025 |
| P-003440 | Northumbria Healthcare NHS Foundation Trust Mrs E complains the Trust and Practice did not arrange any follow up physiotherapy appointments for her father or refer … |
NHS in England | Closed | 25 Mar 2025 |
| P-003423 | An independent provider in the Hammersmith and Fu… Mrs F complains about the care and treatment provided to her father by Northamptonshire Healthcare NHS Foundation Trust (NH Trust) … |
NHS in England | Upheld | 25 Mar 2025 |
| P-003448 | East Sussex Healthcare NHS Trust Miss B and her mother complain East Sussex Healthcare NHS Trust administered the wrong medication to Mr B just before … |
NHS in England | Partly upheld | 24 Mar 2025 |
| P-003441 | Leeds Teaching Hospitals NHS Trust Ms E complains that when the Trust completed her surgery it did not implant her chosen device but used a … |
NHS in England | Closed | 24 Mar 2025 |
| P-003474 | Children and Family Court Advisory and Support Se… Mr X complains about Cafcass and the conduct of the Family Court Adviser (FCA) throughout the process. He says the … |
UK Government | Closed | 24 Mar 2025 |
| P-003418 | University College London Hospitals NHS Foundatio… Mr W complains his mother was admitted to a ward where patients had COVID-19 and she then caught it. He … |
NHS in England | Closed | 24 Mar 2025 |
| P-003412 | Derbyshire Community Health Services NHS Foundati… Mrs J complains about the service community nurses provided to her mother. She is concerned about the frequency of visits, … |
NHS in England | Not upheld | 21 Mar 2025 |
| P-003426 | University Hospitals of Leicester NHS Trust Miss A complains the Trust delayed diagnosing her sister with a pelvic fracture between 1 and 6 April 2023. She … |
NHS in England | Partly upheld | 21 Mar 2025 |
| P-003420 | Mid Yorkshire Teaching NHS Trust Miss Y complains about the Trust’s care and treatment of her father in January 2023. She complains about a lack … |
NHS in England | Upheld | 21 Mar 2025 |
| P-003416 | Homerton Healthcare NHS Foundation Trust Mrs G complains about aspects of care and treatment from the Trust while she was in labour in March 2024. |
NHS in England | Closed | 21 Mar 2025 |
| P-003463 | A practice in the Bristol area Mr G complains Practice mental health specialists failed to contact or support him. |
NHS in England | Closed | 20 Mar 2025 |
| P-003430 | University Hospitals of Leicester NHS Trust Mr U complains about the Trust’s care and treatment in December 2020. He says it did not diagnose or treat … |
NHS in England | Closed | 20 Mar 2025 |
| P-003446 | East Suffolk and North Essex NHS Foundation Trust Mr O complains about the Trust’s care and treatment of his twin daughters from November 2022 to February 2023. |
NHS in England | Closed | 20 Mar 2025 |
| P-003467 | South Tees Hospitals NHS Foundation Trust Mrs A complains that South Tees Hospitals NHS Foundation Trust (the Trust) failed to appropriately treat her husband, Mr B’s, … |
NHS in England | Partly upheld | 20 Mar 2025 |
| P-003427 | Croydon Health Services NHS Trust Mr H complained about the care his mother received as an inpatient in relation to her nutrition and diabetes. |
NHS in England | Partly upheld | 20 Mar 2025 |
| P-003439 | Office of Gas and Electricity Markets (Ofgem) Mrs E complains about Ofgem’s decision to revoke her Domestic Renewable Heat Incentive accreditation. |
UK Government | Closed | 19 Mar 2025 |
| P-003455 | Isle of Wight NHS Trust Mr L complains the Isle of Wight NHS Trust failed to identify his wife’s aortic aneurysm before she died. |
NHS in England | Partly upheld | 19 Mar 2025 |
| P-003433 | Midlands Partnership University NHS Foundation Tr… Miss E complains about the care and treatment provided by the mental health services at the Midlands Partnership NHS Foundation … |
NHS in England | Closed | 19 Mar 2025 |
| P-003464 | Cambridgeshire and Peterborough NHS Foundation Tr… Miss P complains about how the Trust managed her mother’s mobility and nutritional needs during her admission. |
NHS in England | Closed | 19 Mar 2025 |
| P-003431 | UK Visas and Immigration (UKVI) Mr A complains about the March 2023 UKVI decision to refuse his application for residency in the UK under the … |
UK Government | Closed | 19 Mar 2025 |
| P-003452 | Home Office Ms A complains on behalf of her father about the Home Office’s Windrush Compensation Scheme. She complains it did not … |
UK Government | Closed | 19 Mar 2025 |