Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003661 | Mid Yorkshire Teaching NHS Trust Mrs A complained the Trust failed to inform her of all risks for autologous sling surgery, resulting in severe complications, … |
NHS in England | Closed | 21 Jul 2025 |
| P-003700 | Sussex Partnership NHS Foundation Trust Ms F complained Dr A discussed her daughter E's needs with another service without consent, lied about disclosures, and about … |
NHS in England | Closed | 20 Jul 2025 |
| P-003643 | University Hospitals of Derby and Burton NHS Foun… Mr B and family complained about contradictions in imaging, false assertions of neurological stability, failure to re-refer to neurosurgeons, and … |
NHS in England | Partly upheld | 20 Jul 2025 |
| P-003677 | HM Courts and Tribunals Service Ms E complained HMCTS failed to offer a suitable remedy for a delay that caused a county court judgement (CCJ) … |
UK Government | Closed | 20 Jul 2025 |
| P-003666 | Great Western Hospitals NHS Foundation Trust Mr F complained staff gave his father poor nutrition/fluids, inadequate mouthcare, left him without oxygen, and administered allergic antibiotics, which … |
NHS in England | Closed | 17 Jul 2025 |
| P-003702 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs B complained the Trust inappropriately discharged her husband multiple times, delayed diagnosis and treatment, and provided poor, delayed palliative … |
NHS in England | Partly upheld | 17 Jul 2025 |
| P-003707 | HM Revenue and Customs Mr M complained HMRC provided misleading information about tax on his deferred state pension lump sum, causing him to pay … |
UK Government | Closed | 17 Jul 2025 |
| P-003705 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs A complained the Trust failed to identify her left humerus fracture, causing extreme pain, prolonged suffering, and permanent limited … |
NHS in England | Closed | 16 Jul 2025 |
| P-003695 | HM Revenue and Customs Mr N complained HMRC failed to ensure a debt collection agency effectively addressed his complaints after HMRC incorrectly assigned a … |
UK Government | Closed | 16 Jul 2025 |
| P-003649 | Cheshire and Wirral Partnership NHS Foundation Tr… Mrs K complained the Trust dismissed her mother's hip pain as 'attention seeking', missing a fractured hip diagnosis and treatment, … |
NHS in England | Closed | 16 Jul 2025 |
| P-003729 | Portsmouth Hospitals University NHS Trust Mr O complained the Trust prematurely discharged his wife, mismanaged medication, ignored her broken shoulder, delayed emergency response, and had … |
NHS in England | Upheld | 15 Jul 2025 |
| P-003673 | A dental practice in the Breckland area Mr A complained his dentist failed to identify nine cavities sooner and repeatedly failed to fix a front tooth filling, … |
NHS in England | Upheld | 15 Jul 2025 |
| P-003638 | University Hospitals of North Midlands NHS Trust Mr S complained the Trust discharged his immunocompromised wife without bone marrow results and later placed her on an unsuitable … |
NHS in England | Closed | 15 Jul 2025 |
| P-003663 | East Kent Hospitals University NHS Foundation Tru… Mrs M complained about her husband's lack of treatment, an incorrect gastroscopy decision, and poor communication, believing these failings contributed … |
NHS in England | Upheld | 15 Jul 2025 |
| P-003723 | University Hospitals of Derby and Burton NHS Foun… Ms A complained the Trust delayed her father's dialysis, reducing survival chances, and attempted to deactivate his ICD and coerce … |
NHS in England | Closed | 15 Jul 2025 |
| P-003676 | Barts Health NHS Trust Mr H complained clinicians failed to properly monitor and medicate his mother, and had poor communication/cleanliness, believing these failures contributed … |
NHS in England | Closed | 14 Jul 2025 |
| P-003650 | A practice in the Shropshire area Mr A complained the Practice failed to thoroughly examine him, consider his risks, or refer him after a stroke, delaying … |
NHS in England | Closed | 14 Jul 2025 |
| P-003692 | Nottinghamshire Healthcare NHS Foundation Trust Mrs A complained about inadequate district nurse care for her husband, Mr B, which she believed resulted in his hospitalisation … |
NHS in England | Partly upheld | 14 Jul 2025 |
| P-003641 | A practice in the City of Nottingham area Mrs C complained the Practice failed to monitor her mother's legs and provide appropriate treatment, contributing to her death, and … |
NHS in England | Closed | 14 Jul 2025 |
| P-003645 | Barnsley Hospital NHS Foundation Trust Ms G alleged her mother received inadequate basic nursing care, including cancelled procedures, delayed medication, and poor communication, leading to … |
NHS in England | Closed | 14 Jul 2025 |
| P-003667 | South Tyneside and Sunderland NHS Foundation Trust Mrs O complained the Trust failed to inform her husband his cancer was untreatable and provided inappropriate post-operative nursing and … |
NHS in England | Closed | 14 Jul 2025 |
| P-003670 | University Hospitals of Derby and Burton NHS Foun… Miss A complained the Trust negligently delayed diagnosing her father's pneumonia, left him uncomfortable in ED, and mishandled an MRI, … |
NHS in England | Closed | 14 Jul 2025 |
| P-003703 | County Durham and Darlington NHS Foundation Trust Mrs A complained about inadequate medical and midwifery care, including lack of support for bleeding and a doctor refusing examination, … |
NHS in England | Closed | 14 Jul 2025 |
| P-003693 | A practice in the South Gloucestershire area Miss A complained about being wrongly removed from a tonsillectomy waiting list, refused listing by another Trust, and her GP … |
NHS in England | Closed | 13 Jul 2025 |
| P-003684 | An independent provider in the Hammersmith and Fu… Mrs D complained staff failed to notice her brother's pneumonia, perform a risk assessment before leave, and delayed action when … |
NHS in England | Partly upheld | 10 Jul 2025 |