Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003414 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs A complains the Trust did not appropriately monitor her brother, Mr Z, when he was undergoing Trial Without Catheter … |
NHS in England | Closed | 30 Mar 2025 |
| P-003409 | County Durham and Darlington NHS Foundation Trust Mrs H complains that both County Durham and Darlington NHS Foundation Trust, and GP surgery in the Durham area failed … |
NHS in England | Not upheld | 30 Mar 2025 |
| P-003406 | A dental practice in the Durham area Mr A complains that between 2010 and 2017 the dental Practice did not do enough to treat his gum disease. |
NHS in England | Closed | 30 Mar 2025 |
| P-003399 | London Ambulance Service NHS Trust Miss Y complains the Trust incorrectly categorised a 999 call, which led her father’s avoidable death. Miss Y also complains … |
NHS in England | Closed | 30 Mar 2025 |
| P-003453 | Gateshead Health NHS Foundation Trust Mrs H complains the length of time her niece had to wait to use the toilet after staff had given … |
NHS in England | Partly upheld | 30 Mar 2025 |
| P-003413 | Nottingham University Hospitals NHS Trust Miss T complains the Trust failed to monitor, investigate and treat her father’s symptoms and did not give him a … |
NHS in England | Closed | 30 Mar 2025 |
| P-003417 | A practice in the Sheffield area Miss A complains about the delay she encountered registering with the Practice, about its staff being unprofessional and about its … |
NHS in England | Closed | 28 Mar 2025 |
| P-003438 | South East London Integrated Care Board Ms K complains about the policy implemented by South East London ICB, previously Bromley CCG between 2017 and 2022. She … |
NHS in England | Closed | 28 Mar 2025 |
| P-003443 | Sandwell and West Birmingham Hospitals NHS Trust Mrs A complains that in October 2022 the Trust gave confusing information about her husband’s diagnosis, did not drain his … |
NHS in England | Closed | 28 Mar 2025 |
| P-003434 | Walsall Healthcare NHS Trust Mrs A complains about the care and treatment provided by the Trust to her mother, Mrs D. She says the … |
NHS in England | Partly upheld | 28 Mar 2025 |
| P-003421 | Barts Health NHS Trust Miss F complains about the care and treatment provided by the Trust to her father between November 2020 and April … |
NHS in England | Partly upheld | 28 Mar 2025 |
| P-003458 | University Hospitals Bristol and Weston NHS Found… Mr R complains the Trust did not provide the correct assessment and treatment to his son meaning he was discharged … |
NHS in England | Closed | 28 Mar 2025 |
| P-003390 | Great Ormond Street Hospital for Children NHS Fou… Mr A complains about the way clinicians at a hospital managed his son’s treatment following surgery. He believes his son … |
NHS in England | Partly upheld | 27 Mar 2025 |
| P-003465 | Gloucestershire Hospitals NHS Foundation Trust Mrs E complained about the care the Trust and the Practice provided to her daughter, Miss E, for her hypopituitarism, … |
NHS in England | Closed | 27 Mar 2025 |
| P-003472 | Walsall Healthcare NHS Trust Miss V complains the Trust did not test her mother’s blood and failed to identify her cancer on two separate … |
NHS in England | Not upheld | 27 Mar 2025 |
| P-003403 | West Hertfordshire Teaching Hospitals NHS Trust Mrs R complains the Trust misdiagnosed kidney stones as a urinary tract infection in April 2022. She complains about the … |
NHS in England | Not upheld | 27 Mar 2025 |
| P-003401 | Manchester University NHS Foundation Trust Ms C complains about her mother’s care and treatment in November and December 2021. She complains about poor pressure ulcer … |
NHS in England | Partly upheld | 27 Mar 2025 |
| P-003459 | University Hospitals Birmingham NHS Foundation Tr… Mr X complains about the care the Trust gave to his mother in January 2023. He complains about her nutritional … |
NHS in England | Closed | 27 Mar 2025 |
| P-003410 | Buckinghamshire Healthcare NHS Trust Ms R complains about how staff looked after her mother at the end of her life. This includes issues with … |
NHS in England | Closed | 27 Mar 2025 |
| P-003400 | North West Ambulance Service NHS Trust Mrs E complains the Trust did not categorise the 999 calls she made appropriately, provided the incorrect information to her … |
NHS in England | Closed | 27 Mar 2025 |
| P-003468 | Lewisham and Greenwich NHS Trust Mrs A complains the Trust delayed carrying out a OesophagoGastroDuodenoscopy (OGD) scan on her sister until 17 March 2022 and … |
NHS in England | Not upheld | 27 Mar 2025 |
| P-003428 | A practice in the Lincolnshire area Mr N complains the Practice failed take any action regarding his wife who was experiencing headaches. |
NHS in England | Closed | 27 Mar 2025 |
| P-003367 | County Durham and Darlington NHS Foundation Trust Mr O complains the Trust did not properly manage his late father-in-law’s pain, pressure sores or stroke. |
NHS in England | Upheld | 26 Mar 2025 |
| P-003436 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs S complains about the care and treatment the Trusts gave to her mother between December 2020 and February 2021. … |
NHS in England | Partly upheld | 26 Mar 2025 |
| P-003435 | University Hospitals Dorset NHS Foundation Trust Mrs G complained about the medication her husband received as an inpatient, communication about a DNR decision and other aspects … |
NHS in England | Closed | 26 Mar 2025 |