Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003726 | Dartford and Gravesham NHS Trust Ms A complained her mother received inappropriate medication and experienced delayed interventions for respiratory and kidney issues, which she believed … |
NHS in England | Not upheld | 30 Jul 2025 |
| P-003640 | Worcestershire Acute Hospitals NHS Trust Mrs X complained the Trust failed to obtain proper consent for her daughter's coma, provided inappropriate acute care, and incorrectly … |
NHS in England | Not upheld | 30 Jul 2025 |
| P-003694 | Nottingham University Hospitals NHS Trust Mrs B complained about delays in her disabled son's emergency care, including failure to address symptoms, delayed diagnosis of a … |
NHS in England | Upheld | 30 Jul 2025 |
| P-003722 | NHS England Mr F complained that NHS England's Independent Review Panel wrongly upheld a decision denying his brother NHS continuing healthcare funding, … |
NHS in England | Closed | 29 Jul 2025 |
| P-003696 | University Hospitals Coventry and Warwickshire NH… Miss H complained the Trust failed to fully examine and scan her sister after two unwitnessed seizures and a head … |
NHS in England | Closed | 29 Jul 2025 |
| P-003651 | Black Country Integrated Care Board Ms A complained the ICB incorrectly downgraded her mother's Continuing Healthcare checklist scores and refused a full CHC assessment, leading … |
NHS in England | Closed | 29 Jul 2025 |
| P-003665 | A practice in the East Suffolk area Mrs T complained the Surgery failed to investigate cancer symptoms and provided poor treatment. She also alleged delays and inadequate … |
NHS in England | Closed | 29 Jul 2025 |
| P-003732 | Mid and South Essex NHS Foundation Trust Mr M complained his mother developed eight pressure sores during her hospital admission and was discharged with them, causing her … |
NHS in England | Closed | 29 Jul 2025 |
| P-003701 | University Hospitals Sussex NHS Foundation Trust Mrs N complained her husband was wrongly discharged from A&E with low oxygen and that a heart clinic later delayed … |
NHS in England | Closed | 28 Jul 2025 |
| P-003660 | A practice in the West Northamptonshire area Mr F complained the practice failed to investigate or treat his recurring pains appropriately for several years, and handled his … |
NHS in England | Closed | 28 Jul 2025 |
| P-003717 | South Central Ambulance Service NHS Foundation Tr… Mr B complained SCAS raised a false safeguarding concern, impacting his wife's hospital care and discharge. He also alleged Hampshire … |
NHS in England | Closed | 28 Jul 2025 |
| P-003681 | University Hospitals Sussex NHS Foundation Trust Miss Q complained that staff did not provide her father with sufficient palliative pain relief when he was at the … |
NHS in England | Partly upheld | 27 Jul 2025 |
| P-003672 | Mid and South Essex NHS Foundation Trust Mr V complained his surgery was performed incorrectly due to wrong information, he was prematurely discharged, and prescribed penicillin despite … |
NHS in England | Closed | 24 Jul 2025 |
| P-003680 | North Middlesex University Hospital NHS Trust Miss X complained the Trust was dishonest, failed to conduct further tests, and poorly communicated during her pregnancy when she … |
NHS in England | Closed | 24 Jul 2025 |
| P-003727 | A dental practice in the Burnley area Miss L complained she received unnecessary and poorly explained dental treatment (an onlay) which was not fitted appropriately, and was … |
NHS in England | Closed | 24 Jul 2025 |
| P-003711 | Barts Health NHS Trust Miss K complained about multiple failings in her son's continence care, an A&E visit, an inpatient admission, and physiotherapy over … |
NHS in England | Closed | 23 Jul 2025 |
| P-003710 | A practice in the Croydon area Mr F complained the Practice failed to communicate blood pressure test results and delayed GP appointments following a lung health … |
NHS in England | Closed | 23 Jul 2025 |
| P-003691 | A practice in the Teignbridge area Ms R complained the Practice did not appropriately respond to her blood test results, failing to refer her to a … |
NHS in England | Not upheld | 22 Jul 2025 |
| P-003728 | Rotherham, Doncaster and South Humber NHS Foundat… Mrs O complained the Trust mishandled her complaint by delaying responses, not conducting an independent investigation, failing to address all … |
NHS in England | Partly upheld | 22 Jul 2025 |
| P-003674 | Great Western Hospitals NHS Foundation Trust Miss A complained the Trust delayed her mother's CT scan, denying the family earlier information on cancer progression and preventing … |
NHS in England | Partly upheld | 22 Jul 2025 |
| P-003659 | Sandwell and West Birmingham Hospitals NHS Trust Ms C complained the Trust failed to adequately treat her mother's respiratory problems, refusing her CPAP machine and not transferring … |
NHS in England | Upheld | 21 Jul 2025 |
| P-003646 | West Midlands Ambulance Service University NHS Fo… Mr K complained a paramedic dismissed his sepsis symptoms as mental health related during a 999 call and that the … |
NHS in England | Closed | 21 Jul 2025 |
| P-003671 | Guy's and St Thomas' NHS Foundation Trust Ms K complained a doctor failed to identify new spinal lesions on her mother's scan, leading to delayed cancer treatment … |
NHS in England | Closed | 21 Jul 2025 |
| P-003690 | A practice in the Amber Valley area Ms B complained a doctor did not take her mother's health concerns seriously or refer her for treatment on 17 … |
NHS in England | Closed | 21 Jul 2025 |
| P-003687 | A practice in the Gedling area Mrs N complained the Practice failed to process multiple repeat prescription requests, inappropriately changed one prescription, and did not act … |
NHS in England | Closed | 21 Jul 2025 |