Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003499 | Barts Health NHS Trust Miss H complains following her mother’s admission to the Trust in September 2023. She complains it did not get the … |
NHS in England | Closed | 13 Apr 2025 |
| P-003485 | Mid and South Essex NHS Foundation Trust Miss U complains about the care and treatment she received from the Trust between March and November 2023. She complains … |
NHS in England | Closed | 13 Apr 2025 |
| P-003517 | University College London Hospitals NHS Foundatio… Mrs C complains about Mr C’s experience with the Trust in March 2024. She says the Trust changed the location … |
NHS in England | Closed | 13 Apr 2025 |
| P-003509 | King's College Hospital NHS Foundation Trust Miss E complained about historical and recent care she received from three organisations. |
NHS in England | Closed | 10 Apr 2025 |
| P-003491 | South Tyneside and Sunderland NHS Foundation Trust Mrs A complains the Trust ignored her husband’s wish to be re-intubated and excluded her from any discussion about this. … |
NHS in England | Closed | 9 Apr 2025 |
| P-003478 | Midlands Partnership University NHS Foundation Tr… Ms A complains about the care provided to her mother in November and December 2022. She complains about the decision … |
NHS in England | Closed | 8 Apr 2025 |
| P-003520 | HM Revenue and Customs Mr A and Mrs A complain HM Revenue and Customs refunded money to a third-party company that made a fraudulent … |
UK Government | Closed | 7 Apr 2025 |
| P-003477 | A practice in the Wiltshire area Mr O complains the Trust failed to identify multiple fractures and did not give him antibiotics to prevent an infection. … |
NHS in England | Closed | 6 Apr 2025 |
| P-003527 | University Hospitals Coventry and Warwickshire NH… Mr U complains that on 20 June 2023 the Trust raised a safeguarding concern after he queried why they needed … |
NHS in England | Closed | 6 Apr 2025 |
| P-003516 | Barnsley Hospital NHS Foundation Trust Mr L complains about the care the Trust gave to his wife in August and September 2023. He complains about … |
NHS in England | Closed | 6 Apr 2025 |
| P-003510 | A practice in the City of Bristol area Mr D complains about the care and treatment the Practice provided to his father on 14 December 2021. He complains … |
NHS in England | Closed | 3 Apr 2025 |
| P-003519 | Home Office Miss D’s complaint to the Home Office concerns the loss of her job and pension after she was unable to … |
UK Government | Closed | 3 Apr 2025 |
| P-003493 | An independent provider in the Sheffield area Ms L complains the Trust incorrectly declined to carry out a hysterectomy in February 2024. She also complains about the … |
NHS in England | Closed | 2 Apr 2025 |
| P-003480 | A dental practice in the Torbay area Mr P complains the Practice removed all his teeth against his will and did not give him any other options. |
NHS in England | Closed | 2 Apr 2025 |
| P-003504 | Yorkshire Ambulance Service NHS Trust Mr S complains the ambulance took too long to arrive when he called 999 for his partner in September 2022. |
NHS in England | Closed | 1 Apr 2025 |
| P-003483 | A practice in the Leeds area Mrs O complains the Practice did not complete timely investigations into her husband’s symptoms between 3 March and 27 September … |
NHS in England | Closed | 1 Apr 2025 |
| P-003511 | NHS England Dr R complains that NHSE independent review panel (IRP) upheld the ICB’s decision that his mother was not eligible for … |
NHS in England | Closed | 1 Apr 2025 |
| P-003524 | An independent provider in the Shropshire area Miss L complains an ultrasound scan provider failed to correctly report her ultrasound scan results and did not take responsibility … |
NHS in England | Closed | 31 Mar 2025 |
| P-003521 | Whittington Health NHS Trust Ms T complains about the care and support she received from the Trust's Community Nutrition and Dietetics Service. She complains … |
NHS in England | Closed | 31 Mar 2025 |
| P-003492 | London Ambulance Service NHS Trust Miss U complains that after her son was stabbed in March 2022, the paramedic did not assess him properly and … |
NHS in England | Closed | 31 Mar 2025 |
| P-003515 | A practice in the Leeds area Miss T complains the Practice failed to provide a good standard of care for her father between January and November … |
NHS in England | Closed | 31 Mar 2025 |
| P-003514 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mr R complains about his wife’s care from January to May 2023. |
NHS in England | Closed | 31 Mar 2025 |
| P-003473 | East Lancashire Hospitals NHS Trust Miss A complained the Trust did not recognise and investigate her red flag symptoms for cancer between March and October … |
NHS in England | Not upheld | 30 Mar 2025 |
| P-003445 | Warrington and Halton Hospitals NHS Foundation Tr… Ms R complains about the care and treatment Warrington and Halton NHS Foundation Trust provided to her in August 2023. … |
NHS in England | Closed | 30 Mar 2025 |
| P-003432 | North East Ambulance Service NHS Foundation Trust Mr E complains the Trust delayed referring his wife to the oncology team after an appointment on 14 July 2022 … |
NHS in England | Partly upheld | 30 Mar 2025 |