Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003786 | HM Revenue and Customs Mr H complained that HMRC refused to set aside tax underpayments caused by its own errors, leading to significant financial … |
UK Government | Closed | 12 Aug 2025 |
| P-003801 | Central and North West London NHS Foundation Trust Mr W complained the Trust unsafely discharged his mother and failed to manage her choking risk, or respond appropriately during … |
NHS in England | Closed | 12 Aug 2025 |
| P-003794 | University Hospitals of Leicester NHS Trust Mr C complained about significant delays in medical procedures, keeping Mr B nil by mouth, delayed X-rays, and not prescribing … |
NHS in England | Closed | 12 Aug 2025 |
| P-003743 | Gateshead Health NHS Foundation Trust Miss R complained the Trust prescribed an excessively high dose of zopiclone alongside other sedatives to her oxygen-dependent mother, believing … |
NHS in England | Closed | 11 Aug 2025 |
| P-003739 | London North West University Healthcare NHS Trust Mrs E complained the Trust failed to recognise her father's abdominal aortic aneurysm (AAA) and adequately investigate his abdominal pain, … |
NHS in England | Closed | 11 Aug 2025 |
| P-003754 | Driver and Vehicle Licensing Agency Dr X complained the DVLA seized and sold his vehicle without his knowledge in 2012, causing him significant financial detriment … |
UK Government | Closed | 10 Aug 2025 |
| P-003792 | London North West University Healthcare NHS Trust Miss B complained the Trust coerced her mother into a DNAR, failed to provide adequate feeding support or regular mobilisation, … |
NHS in England | Not upheld | 10 Aug 2025 |
| P-003751 | East Kent Hospitals University NHS Foundation Tru… Mrs S complained about delays in her husband's feeding, cancelled tests, and inappropriate discharges. She also alleged antidepressants were stopped … |
NHS in England | Closed | 7 Aug 2025 |
| P-003784 | New Victoria Hospital Mr T complained that multiple NHS organisations failed to provide him appropriate healthcare access and treatment for recurrent urinary tract … |
NHS in England | Closed | 6 Aug 2025 |
| P-003762 | University Hospitals Coventry and Warwickshire NH… Mrs B complained the Trust failed to perform a CT scan and Echocardiogram on her mother, believing this omission led … |
NHS in England | Closed | 4 Aug 2025 |
| P-003772 | Gloucestershire Hospitals NHS Foundation Trust Mr F complained two Trusts delayed his urgent heart operation for over six weeks, causing significant stress, anxiety, PTSD, and … |
NHS in England | Closed | 4 Aug 2025 |
| P-003802 | The Princess Alexandra Hospital NHS Trust Mrs V complained the Trust failed to diagnose and treat her abscess in the Emergency Department, leading to worsening symptoms … |
NHS in England | Closed | 4 Aug 2025 |
| P-003811 | Berkshire Healthcare NHS Foundation Trust Mr N complained Trust staff made racial comments in a mental health support group and lied in responses, causing him … |
NHS in England | Closed | 3 Aug 2025 |
| P-003749 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs O complained the Trust's inadequate blood monitoring and missed opportunities during scans led to her miscarriage and emotional distress. |
NHS in England | Closed | 1 Aug 2025 |
| P-003757 | Royal Free London NHS Foundation Trust Ms O complained about delayed diagnosis/treatment, inappropriate nutrition, and poor complaint handling by the Trust, which she believed contributed to … |
NHS in England | Closed | 1 Aug 2025 |
| P-003678 | Tees, Esk and Wear Valleys NHS Foundation Trust Miss U complained about the Trust's inadequate risk management, unsafe transition, and poor communication regarding her daughter's care, which she … |
NHS in England | Closed | 31 Jul 2025 |
| P-003752 | A practice in the East Riding of Yorkshire area Mr A complained about a seven-hour ambulance delay and a GP practice's failure to review medication, which he believed contributed … |
NHS in England | Closed | 31 Jul 2025 |
| P-003753 | A dental practice in the Wandsworth area Mr J complained the dental practice refused to complete his orthodontic treatment, falsely recorded treatment as complete, and failed to … |
NHS in England | Closed | 31 Jul 2025 |
| P-003639 | Kettering General Hospital NHS Foundation Trust Mr X complained the Trust misdiagnosed his wife's foot pain and delayed treating an arterial blood clot, leading to prolonged … |
NHS in England | Closed | 31 Jul 2025 |
| P-003656 | A dental practice in the Sefton area Ms A complained a dental practice performed a composite filling without her consent, deviating from the agreed plan and causing … |
NHS in England | Closed | 31 Jul 2025 |
| P-003724 | The Rotherham NHS Foundation Trust Mrs K complained that Rotherham and Sheffield delayed her father's heart surgery, causing his condition to worsen and contributing to … |
NHS in England | Partly upheld | 30 Jul 2025 |
| P-003715 | Department for Work and Pensions Mr N complained DWP gave incorrect advice, causing him to claim Universal Credit unnecessarily, and failed to action a mandatory … |
UK Government | Closed | 30 Jul 2025 |
| P-003648 | Royal Devon University Healthcare NHS Foundation … Mr A complained the Trust failed to consider all his symptoms, monitor his blood appropriately, and follow an appropriate medication … |
NHS in England | Closed | 30 Jul 2025 |
| P-003644 | University Hospital Southampton NHS Foundation Tr… Complainants alleged their father received inadequate ED care, including delayed assessment, missed diagnosis of aortic dissection, and delays in monitoring … |
NHS in England | Closed | 30 Jul 2025 |
| P-003712 | Lancashire and South Cumbria NHS Foundation Trust Miss P complained the Trust wrongly discharged her son from the ADHD pathway and rejected subsequent referrals, worsening his condition … |
NHS in England | Not upheld | 30 Jul 2025 |