Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003815 | London Ambulance Service NHS Trust Mr L complained the Ambulance Service failed to recognize his mother's stroke symptoms, and the Hospital Trust delayed her assessment … |
NHS in England | Not upheld | 20 Aug 2025 |
| P-003773 | A practice in the Solihull area Mr P complained the Practice failed to appropriately refer his wife for a cardiology echocardiogram and follow up, which he … |
NHS in England | Upheld | 20 Aug 2025 |
| P-003774 | Croydon Health Services NHS Trust Mrs J complained the Trust discharged her sister-in-law without a care package or involving relatives, forcing her to pay for … |
NHS in England | Closed | 20 Aug 2025 |
| P-003755 | North East and North Cumbria Integrated Care Board Mr C complained the ICB stopped funding his son's carers during a hospital stay, denying continuity of care and causing … |
NHS in England | Closed | 20 Aug 2025 |
| P-003783 | South East Coast Ambulance Service NHS Foundation… Mrs V complained the Ambulance Trust completed a welfare call instead of arranging an ambulance for her mother, delaying treatment … |
NHS in England | Closed | 20 Aug 2025 |
| P-003806 | County Durham and Darlington NHS Foundation Trust Ms M complained the Trust delayed a referral and funding application for her son to see an eating specialist, causing … |
NHS in England | Partly upheld | 20 Aug 2025 |
| P-003770 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs C complained the Trust delayed giving her son, D, intravenous antibiotics for a UTI, leading to his rapid deterioration … |
NHS in England | Upheld | 20 Aug 2025 |
| P-003795 | Barking, Havering and Redbridge University Hospit… Mr K complained of a four-year delayed cancer diagnosis and issues during a 2019 operation, resulting in leg amputation and … |
NHS in England | Closed | 19 Aug 2025 |
| P-003746 | A practice in the Dudley area Mr G alleged the Practice failed to adequately treat his wife's UTI and refer her for hospital care, leading to … |
NHS in England | Not upheld | 19 Aug 2025 |
| P-003793 | Mid Cheshire Hospitals NHS Foundation Trust Mrs B complained the Trust failed to treat her husband's gallbladder infection, act on deterioration signs, or identify/treat sepsis, leading … |
NHS in England | Partly upheld | 18 Aug 2025 |
| P-003808 | Mid Yorkshire Teaching NHS Trust Mrs B complained that care failings caused her husband to be too unwell for cancer treatment, leading to his death … |
NHS in England | Closed | 18 Aug 2025 |
| P-003813 | South Tyneside and Sunderland NHS Foundation Trust Mrs A alleged the Trust ignored her husband's wishes for re-intubation, failed discussions, used a nurse for extubation, and delayed … |
NHS in England | Closed | 18 Aug 2025 |
| P-003759 | Chelsea and Westminster Hospital NHS Foundation T… Mr X complained his mother had a knee operation despite a swollen foot, inappropriate anaesthetic, pneumonia, and missed medication, negatively … |
NHS in England | Closed | 18 Aug 2025 |
| P-003791 | HM Revenue and Customs Mrs A complained HMRC refunded her tax repayments to a third-party company without consent, which then charged VAT and withheld … |
UK Government | Closed | 17 Aug 2025 |
| P-003766 | University Hospitals Birmingham NHS Foundation Tr… Ms R alleged the Trust failed to accurately assess surgical risks, consider health conditions, access records, or provide correct post-surgery … |
NHS in England | Closed | 14 Aug 2025 |
| P-003799 | A dental practice in the Mid Suffolk area Mrs K complained about an ill-fitted temporary denture, cancelled appointments, and being unfairly barred from the practice after raising her … |
NHS in England | Upheld | 14 Aug 2025 |
| P-003765 | Manchester University NHS Foundation Trust Mrs C complained about her mother's care after bypass surgery, alleging prolonged sedation, incorrect line handling, delayed diagnosis of a … |
NHS in England | Not upheld | 13 Aug 2025 |
| P-003807 | Calderdale and Huddersfield NHS Foundation Trust Mrs A complained the Trust failed to send her husband's biopsy and didn't refer him for a promised clinical trial, … |
NHS in England | Closed | 13 Aug 2025 |
| P-003812 | University Hospitals of Liverpool Group Mrs G complained about complications from knee replacement surgery, alleging poor post-operative care and inappropriate discharge, which led to infections, … |
NHS in England | Closed | 13 Aug 2025 |
| P-003763 | NHS England Mrs O complained the Trust failed to correctly identify and diagnose a broken upper glenoid bone, leading to a misaligned … |
NHS in England | Closed | 13 Aug 2025 |
| P-003781 | University Hospitals Dorset NHS Foundation Trust Miss G complained the Trust failed to diagnose Mr H with a Pancoast tumour in early 2022, which she believes … |
NHS in England | Closed | 13 Aug 2025 |
| P-003789 | A practice in the Fenland area Mr E complained a GP ignored correspondence, failed referrals, made an unqualified diagnosis, accused him of fabricating symptoms, and concealed … |
NHS in England | Closed | 13 Aug 2025 |
| P-003816 | South Warwickshire University NHS Foundation Trust Mrs K complained two Trusts provided poor care to her father. Allegations included inappropriate discharge without treating jaundice, delayed jaundice … |
NHS in England | Closed | 13 Aug 2025 |
| P-003788 | Mid Yorkshire Teaching NHS Trust Ms A complained her son was inappropriately catheterised, suffered delayed UTI/sepsis diagnosis and treatment, and received inadequate physiotherapy, leading to … |
NHS in England | Not upheld | 13 Aug 2025 |
| P-003742 | Portsmouth Hospitals University NHS Trust Ms M complained the Trust failed to diagnose her father's cancer in a timely manner, incorrectly advised he was cancer-free, … |
NHS in England | Not upheld | 12 Aug 2025 |