Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003525 | Homes England Mr L complains about the length of time Homes England took to redeem his Help to Buy equity loan. |
UK Government | Closed | 29 Apr 2025 |
| P-003488 | Bedfordshire Hospitals NHS Foundation Trust Mr G complains the Trust did not perform surgery on his ear correctly and that this led to him becoming … |
NHS in England | Closed | 29 Apr 2025 |
| P-003522 | Medway NHS Foundation Trust Miss A complains about the care and treatment her father received from May to June 2022. Miss A also complains … |
NHS in England | Closed | 29 Apr 2025 |
| P-003476 | Psychiatry UK Mr A complains Psychiatry UK removed him from its waiting list for attention deficit hyperactivity disorder (ADHD) medication titration. He … |
NHS in England | Closed | 29 Apr 2025 |
| P-003498 | A practice in the Suffolk area Mrs R complains the Practice did not appropriately manage her husband’s palliative care. She says it did not properly manage … |
NHS in England | Closed | 29 Apr 2025 |
| P-003523 | Taunton and Somerset NHS Foundation Trust Mrs A complains the Trust inappropriately catheterised her late husband without his consent in February 2018. |
NHS in England | Closed | 29 Apr 2025 |
| P-003496 | An independent provider in the Isle of Wight area Mr K complains about his care and treatment between February and June 2023. He complains he was unable to attend … |
NHS in England | Closed | 28 Apr 2025 |
| P-003494 | A practice in the North Somerset area Mrs O complains the Practice did not treat her symptoms of neck pain, numbness in her hands and feet and … |
NHS in England | Closed | 28 Apr 2025 |
| P-003490 | A practice in the New Forest area Mrs X complains the Practice did not give her appropriate treatment after it identified a skin tag on her vulva. … |
NHS in England | Closed | 28 Apr 2025 |
| P-003501 | A hospice in the South Cambridgeshire area Mr O complains about the care and treatment his wife received whilst at the Hospice from August to September 2022. |
NHS in England | Closed | 28 Apr 2025 |
| P-003479 | Isle of Wight NHS Trust Mrs F complains the Isle of Wight Trust did not communicate her husband’s diagnosis and transferred him to Portsmouth Hospitals … |
NHS in England | Closed | 28 Apr 2025 |
| P-003487 | Care Quality Commission Mrs X complains on behalf of staff at the hospice, about the attitude and behaviour of a CQC Inspector, during … |
UK Government | Closed | 28 Apr 2025 |
| P-003507 | Worcestershire Acute Hospitals NHS Trust Mr D complains the Worcestershire Acute Hospitals NHS Trust’s lack of care and treatment caused his wife's death from sepsis. |
NHS in England | Closed | 27 Apr 2025 |
| P-003526 | A practice in the City of Plymouth area Mr J complains about aspects the care received from the Practice, relating to arranging a echocardiograms and how the Practice … |
NHS in England | Closed | 27 Apr 2025 |
| P-003513 | Somerset NHS Foundation Trust Mrs U complains the Trust told her about the outcome of her surgery in an insensitive way and that it … |
NHS in England | Closed | 27 Apr 2025 |
| P-003482 | University Hospitals of Leicester NHS Trust Mrs O complains the Trust has not provided evidence of the implemented change of procedure and learning it outlined in … |
NHS in England | Closed | 23 Apr 2025 |
| P-003503 | Hertfordshire and West Essex Integrated Care Board Ms K complains Hertfordshire and West Essex Integrated Care Board did not oversee and respond appropriately to the concerns she … |
NHS in England | Closed | 23 Apr 2025 |
| P-003495 | East Sussex Healthcare NHS Trust Miss I complains about the care and treatment she received from the Trust in April 2023 for a broken wrist … |
NHS in England | Closed | 22 Apr 2025 |
| P-003508 | Black Country Healthcare NHS Foundation Trust Miss U complains about the way Black Country Healthcare NHS Foundation Trust and The Royal Wolverhampton NHS Trust managed her … |
NHS in England | Closed | 22 Apr 2025 |
| P-003500 | Northumbria Healthcare NHS Foundation Trust Mr R complains something went wrong during his vasectomy procedure on 16 February 2024. |
NHS in England | Closed | 22 Apr 2025 |
| P-003489 | Humber Teaching Hospitals NHS Foundation Trust Mrs H complains the Trust delayed offering a specialist psychiatric assessment, treatment, intervention or support to her son after his … |
NHS in England | Closed | 21 Apr 2025 |
| P-003506 | West Hertfordshire Teaching Hospitals NHS Trust Mrs P complains about her late mother’s care and treatment during two hospital admissions, that she was discharged when she … |
NHS in England | Closed | 16 Apr 2025 |
| P-003484 | A dental practice in Essex area Mr R complains about the Practice's decision not to refer him for specialist treatment and to remove him from the … |
NHS in England | Closed | 14 Apr 2025 |
| P-003481 | Sheffield Teaching Hospitals NHS Foundation Trust Mr A complains the Trust performed incorrect hip surgery in November 2023 after he fell and damaged his hip and … |
NHS in England | Closed | 14 Apr 2025 |
| P-003486 | Prisons and Probation Ombudsman Mr S complains about the investigation carried out by the Prisons and Probation Ombudsman (PPO) regarding missing property. He says … |
UK Government | Closed | 13 Apr 2025 |