Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003547 | A practice in the Telford and Wrekin area Ms L complains the Practice dismissed her symptoms of cancer and caused her diagnosis to be delayed. |
NHS in England | Closed | 14 May 2025 |
| P-003579 | University Hospitals of Leicester NHS Trust Mr R complains about his care and treatment when he was admitted to hospital in December 2022 and January 2023 … |
NHS in England | Closed | 14 May 2025 |
| P-003552 | A practice in the North Kesteven area Mrs P complains the Practice failed to listen to her concerns and investigate her husband’s deteriorating condition. She also complains … |
NHS in England | Closed | 14 May 2025 |
| P-003575 | Home Office Mr A complains about how the Windrush Compensation Scheme handled his claim. He complains it overlooked that the Home Office … |
UK Government | Closed | 14 May 2025 |
| P-003551 | Insolvency Service Mr L complains about the administrative actions of the Insolvency Service in dealing with a bankrupt person who owes him … |
UK Government | Closed | 14 May 2025 |
| P-003543 | University Hospitals of North Midlands NHS Trust Miss A complains she was unsafely discharged from the Trust on 3 August 2022 with an open wound in her … |
NHS in England | Closed | 13 May 2025 |
| P-003541 | Blackpool Teaching Hospitals NHS Foundation Trust Mr P complains about the care and treatment the three organisations provided to his mother in April 2019. |
NHS in England | Closed | 13 May 2025 |
| P-003540 | A dental practice in the Leeds area Miss A complains the Practice would not complete her course of NHS orthodontist treatment by permanently filling a gap between … |
NHS in England | Closed | 13 May 2025 |
| P-003542 | George Eliot Hospital NHS Trust Mr and Mrs G complain that in October 2023, staff at the Trust prescribed incorrect antibiotic medication to their son … |
NHS in England | Closed | 12 May 2025 |
| P-003558 | Leeds Teaching Hospitals NHS Trust Mrs A complains the Trust did not treat her husband correctly in the Emergency Department and it referred him to … |
NHS in England | Closed | 11 May 2025 |
| P-003556 | Sandwell and West Birmingham Hospitals NHS Trust Miss O complains about the care and treatment she received from the Trust during her pregnancy between 6 October to … |
NHS in England | Closed | 11 May 2025 |
| P-003578 | A practice in the Halton area Mr J complains the Practice recorded inaccurate and incorrect information in his medical records between September 2021 and May 2023. |
NHS in England | Closed | 8 May 2025 |
| P-003560 | Northern Care Alliance NHS Foundation Trust Mr W complains his father had to wait a considerable amount of time to be seen when he was transferred … |
NHS in England | Closed | 8 May 2025 |
| P-003553 | A practice in the Cornwall area Mr and Miss G complain Mrs G contacted the Practice several times in November 2023 about an ongoing cough but … |
NHS in England | Closed | 8 May 2025 |
| P-003555 | Sandwell and West Birmingham Hospitals NHS Trust Mrs A complains about various issues relating to the care clinicians at a hospital gave to her husband in the … |
NHS in England | Closed | 8 May 2025 |
| P-003572 | Sussex Partnership NHS Foundation Trust Mr A complains about care provided to him by Sussex Partnership NHS Foundation Trust (the Trust) from July 2021 to … |
NHS in England | Closed | 8 May 2025 |
| P-003538 | A practice in the Birmingham area Ms P complains about her mother’s care in November 2022 and says there were issues with contacting the Practice and … |
NHS in England | Closed | 7 May 2025 |
| P-003545 | South East London Integrated Care Board Ms A complains the ICB declined her appeal for appropriate outpatient mental health therapy in March 2022 as it said … |
NHS in England | Closed | 7 May 2025 |
| P-003550 | University Hospitals of Derby and Burton NHS Foun… Mrs R complains about the care and treatment the Trust gave to her husband in June 2022. She complains about … |
NHS in England | Closed | 5 May 2025 |
| P-003529 | A practice in the Croydon area Ms O complains her referral to another endocrinology team was not sent to the correct hospital, which resulted in her … |
NHS in England | Not upheld | 30 Apr 2025 |
| P-003531 | Harrogate and District NHS Foundation Trust Ms M complains about the care and treatment the Trust provided to her father during 2018 and 2019. She also … |
NHS in England | Closed | 30 Apr 2025 |
| P-003502 | A practice in the Southwark area Mrs A complains about the care and treatment the Practice provided to her daughter during an appointment. |
NHS in England | Closed | 29 Apr 2025 |
| P-003505 | Calderdale and Huddersfield NHS Foundation Trust Mrs M complains about the care three NHS organisations provided to her late husband, Mr M, following the fitting of … |
NHS in England | Closed | 29 Apr 2025 |
| P-003497 | Manchester University NHS Foundation Trust Mrs L complains about the care and treatment the Trust provided to her son for his chronic cough and wheeze … |
NHS in England | Closed | 29 Apr 2025 |
| P-003512 | Maidstone and Tunbridge Wells NHS Trust Mrs Y complains that when her husband went to the emergency department on 8 May 2022, the Trust missed an … |
NHS in England | Closed | 29 Apr 2025 |