Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003748 | A practice in the North Tyneside area Mrs E complained a GP failed to investigate her husband's cancer symptoms, causing pain and distress. She questioned if earlier … |
NHS in England | Closed | 27 Aug 2025 |
| P-003775 | HM Revenue and Customs Mr N complained HMRC would not allow him to rectify a genuine mistake in his pension withdrawal, resulting in higher … |
UK Government | Closed | 27 Aug 2025 |
| P-003760 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs N complained two Trusts failed to identify and operate on her husband's metastatic mass, provided poor diagnostic support, and … |
NHS in England | Closed | 27 Aug 2025 |
| P-003740 | A practice in the Cheshire West and Chester area Miss I complained that three practices removed diagnoses, shared her medical information, tampered with records, and failed to upload them … |
NHS in England | Closed | 27 Aug 2025 |
| P-003814 | University Hospitals Birmingham NHS Foundation Tr… Mrs N complained the Trust failed to investigate her husband's high white cell counts and bowel issues, discharged him during … |
NHS in England | Partly upheld | 27 Aug 2025 |
| P-003768 | Portsmouth Hospitals University NHS Trust Miss C complained the Trust didn't administer antibiotics before her baby's birth, despite her Strep B history, and ignored her … |
NHS in England | Closed | 26 Aug 2025 |
| P-003777 | Gloucestershire Hospitals NHS Foundation Trust Mr S complained the Trust failed to provide help as his chest pain deteriorated in the ED waiting room. He … |
NHS in England | Partly upheld | 26 Aug 2025 |
| P-003803 | University Hospitals Coventry and Warwickshire NH… Mrs T complained the Trust denied her husband needed support for PTSD and unfairly restricted her hospital access in April … |
NHS in England | Closed | 26 Aug 2025 |
| P-003787 | Norfolk and Waveney Integrated Care Board Mr and Mrs A complained that Mrs A, a holidaymaker, could not access primary eye care in Norfolk, believing the … |
NHS in England | Closed | 26 Aug 2025 |
| P-003785 | An independent provider in the Sheffield area Miss H complained her condition deteriorated after surgery due to a haemorrhage requiring a second operation, and her wound became … |
NHS in England | Closed | 26 Aug 2025 |
| P-003804 | Warrington and Halton Hospitals NHS Foundation Tr… Mr A complained the Trust failed to monitor his father's post-operative condition and escalate concerns, leading to his death. He … |
NHS in England | Closed | 26 Aug 2025 |
| P-003805 | Berkshire Healthcare NHS Foundation Trust Mr R complained the Trust inappropriately requested a Deprivation of Liberty Safeguards (DoLS) instead of a Section 3 for his … |
NHS in England | Closed | 26 Aug 2025 |
| P-003797 | Greater Manchester Integrated Care Partnership Mrs C complained the ICB failed to respond to call-back requests, didn't inform her about her father's changing care needs, … |
NHS in England | Closed | 26 Aug 2025 |
| P-003756 | Stockport NHS Foundation Trust Mrs B complained the Trust failed to perform her husband's tumour surgery, provide necessary treatment, follow discharge plans, and inappropriately … |
NHS in England | Partly upheld | 25 Aug 2025 |
| P-003745 | Nottingham University Hospitals NHS Trust Mr A complained that two NHS Trusts failed to accurately diagnose his grandson's Hirschsprung’s disease, leading to his death and … |
NHS in England | Closed | 25 Aug 2025 |
| P-003769 | Northern Care Alliance NHS Foundation Trust Miss L complained clinicians failed to identify her mother's stroke quickly enough and that the Trust's complaint handling was delayed, … |
NHS in England | Closed | 25 Aug 2025 |
| P-003758 | St George's University Hospitals NHS Foundation T… Mr G complained the Trust failed to conduct appropriate investigations or provide safety netting advice before discharging his son, N, … |
NHS in England | Closed | 25 Aug 2025 |
| P-003780 | University Hospitals Birmingham NHS Foundation Tr… Miss R complained the Trust unsafely discharged her unwell mother, Ms R, leading to her collapse, readmission, and subsequent death … |
NHS in England | Not upheld | 25 Aug 2025 |
| P-003764 | Imperial College Healthcare NHS Trust Ms O complained the Ambulance Trust and Imperial College Healthcare NHS Trust provided inadequate care to her fiancé, leading to … |
NHS in England | Closed | 22 Aug 2025 |
| P-003809 | A practice in the Wirral area Mr B complained the Practice communicated poorly about his registration, first registering and then de-registering him, which delayed his compensation … |
NHS in England | Closed | 22 Aug 2025 |
| P-003738 | United Lincolnshire Teaching Hospitals NHS Trust Mrs M complained the Trust delayed her mother's liver tests and brain cancer diagnosis. She also complained Marie Curie staff … |
NHS in England | Closed | 21 Aug 2025 |
| P-003771 | The Royal Wolverhampton NHS Trust Mr T complained about the care and treatment provided by The Royal Wolverhampton NHS Trust to his mother before her … |
NHS in England | Closed | 21 Aug 2025 |
| P-003761 | Manchester University NHS Foundation Trust Mr H complained the Trust incorrectly categorised his referral and did not take his symptoms seriously, leading to delayed treatment … |
NHS in England | Closed | 20 Aug 2025 |
| P-003750 | Harrogate and District NHS Foundation Trust Care for Mr H involved alleged Cdiff causation, poor pain/mask management, a fall, no faecal transplant, and wrongful discharge, leading … |
NHS in England | Closed | 20 Aug 2025 |
| P-003767 | Dartford and Gravesham NHS Trust Mrs B complained the Trust failed to take timely action after her husband's CT scan identified a pulmonary embolism, delaying … |
NHS in England | Partly upheld | 20 Aug 2025 |