Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003557 | University Hospitals Coventry and Warwickshire NH… Mrs W complains the Trust missed chances to diagnose her late husband’s brain cancer sooner. |
NHS in England | Closed | 28 May 2025 |
| P-003534 | North West Ambulance Service NHS Trust Mrs J complains about long waiting times for an ambulance to be sent to her husband. |
NHS in England | Closed | 28 May 2025 |
| P-003573 | Wirral University Teaching Hospital NHS Foundatio… Mrs K complains the Trust delayed in treating her husband with steroids. |
NHS in England | Closed | 28 May 2025 |
| P-003561 | Hull University Teaching Hospitals NHS Trust Mr A complains about how the organisations treated his nephew in July and August 2023. He complains about a lack … |
NHS in England | Closed | 28 May 2025 |
| P-003535 | West Hertfordshire Teaching Hospitals NHS Trust Mrs F complains about the Trust’s care of her husband in June and July 2022. Mrs F complains the Trust … |
NHS in England | Closed | 27 May 2025 |
| P-003570 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs H complains staff delayed diagnosing her husband’s pulmonary arteriovenous malformation. |
NHS in England | Closed | 27 May 2025 |
| P-003559 | Cambridge University Hospitals NHS Foundation Tru… Miss G complains that clinicians from a hospital at the Trust did not properly monitor her eye condition and did … |
NHS in England | Closed | 26 May 2025 |
| P-003563 | A dental practice in the Redbridge area Miss B complains that in February 2024, the Practice performed the first stage of a root canal treatment on her … |
NHS in England | Closed | 26 May 2025 |
| P-003549 | A practice in the Blaby area Mrs B complains about the care and treatment she received from the Practice in November 2023 and January to August … |
NHS in England | Closed | 26 May 2025 |
| P-003528 | Oxford University Hospitals NHS Foundation Trust Mrs Y complained to the Trust that it delayed giving her husband, Mr Y, a diagnosis of B-cell lymphoma (lymphatic … |
NHS in England | Closed | 26 May 2025 |
| P-003533 | West Hertfordshire Teaching Hospitals NHS Trust Miss M complains the Trust did not treat her father’s sepsis condition correctly and did not tell her or her … |
NHS in England | Closed | 26 May 2025 |
| P-003537 | Mid and South Essex NHS Foundation Trust Mrs T says the Trust failed to provide adequate care for her mother's pressure ulcers. She is also concerned about … |
NHS in England | Closed | 26 May 2025 |
| P-003539 | Care Quality Commission Mrs O says the CQC failed to act against her daughter’s college. She complains it failed to take appropriate action … |
UK Government | Closed | 26 May 2025 |
| P-003562 | An independent provider in the North East Lincoln… Mr O complains on behalf of his son about the service provided by the organisation between October 2023 and January … |
NHS in England | Closed | 21 May 2025 |
| P-003530 | Imperial College Healthcare NHS Trust Mrs H complains about the care and treatment Imperial College Healthcare NHS Trust provided her husband, Mr R, between 2021 … |
NHS in England | Closed | 21 May 2025 |
| P-003569 | Herefordshire and Worcestershire Health and Care … Miss J complains the Trust failed to refer her son to paediatric occupational therapy in May 2021. |
NHS in England | Closed | 21 May 2025 |
| P-003532 | HM Revenue and Customs Mr A complains HM Revenue and Customs provided incorrect tax advice when he moved abroad in 2012. |
UK Government | Closed | 20 May 2025 |
| P-003546 | Department for Work and Pensions Mr A complains about the DWP and the third-party company it employed to deliver the Restart Scheme. He complains about … |
UK Government | Closed | 19 May 2025 |
| P-003568 | Oxford Health NHS Foundation Trust Mrs Y complains about the care and treatment Oxford Health NHS Foundation Trust provided to her daughter, Miss Y, following … |
NHS in England | Closed | 19 May 2025 |
| P-003577 | A practice in the Rushcliffe area Mr G complains about his care and treatment from the Practice as a transgender teenager, between July 2022 and December … |
NHS in England | Closed | 19 May 2025 |
| P-003567 | Barking, Havering and Redbridge University Hospit… Mrs X complains about issues with communication following her brother’s death. She says she was told the bereavement team would … |
NHS in England | Closed | 18 May 2025 |
| P-003574 | Alder Hey Children's NHS Foundation Trust Mr H complains the Trusts misdiagnosed a skull fracture in his six month old son in December 2022. He also … |
NHS in England | Closed | 18 May 2025 |
| P-003580 | The Dudley Group NHS Foundation Trust Ms E complains The Dudley Group NHS Foundation Trust delayed carrying out carbon dioxide tests which led to a delay … |
NHS in England | Closed | 18 May 2025 |
| P-003554 | A practice in the Ealing area Mrs P complains that in September 2023 the Practice prescribed a penicillin-based antibiotic to her husband despite him being allergic … |
NHS in England | Closed | 18 May 2025 |
| P-003544 | University Hospitals of Derby and Burton NHS Foun… Mrs M complains about the treatment her son received during his admission in June 2023. She says the Trust did … |
NHS in England | Closed | 14 May 2025 |