Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004083 | Barts Health NHS Trust Ms C complained doctors at two Trust hospitals and GPs failed to diagnose her brother's stomach cancer and sepsis, leading … |
NHS in England | Closed | 8 Sep 2025 |
| P-003914 | Maidstone and Tunbridge Wells NHS Trust Mrs U alleged the Trust caused her husband's death by an overload of IV fluids, rather than pneumonia as stated … |
NHS in England | Closed | 8 Sep 2025 |
| P-004085 | A practice in the Barnsley area Mr A complained the Practice failed to thoroughly examine his wife, missing an infection that progressed and caused her to … |
NHS in England | Not upheld | 7 Sep 2025 |
| P-004099 | NHS England Mr Y complained NHS England's independent review panel wrongly upheld the ICB's decision that his wife was not eligible for … |
NHS in England | Closed | 4 Sep 2025 |
| P-004069 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs N alleged multiple mistakes in her son's care by the Trust, including ignored concerns, delayed treatment, and medical record … |
NHS in England | Closed | 3 Sep 2025 |
| P-003932 | A practice in the Exeter area Miss B complained the Practice failed to arrange timely specialist support for her mother, and a GP was unprofessional and … |
NHS in England | Partly upheld | 3 Sep 2025 |
| P-004046 | Tees, Esk and Wear Valleys NHS Foundation Trust Mrs I complained a Trust safeguarding referral was inaccurate and she received no support afterward, causing her significant mental distress … |
NHS in England | Closed | 3 Sep 2025 |
| P-004070 | Sandwell and West Birmingham Hospitals NHS Trust Mrs D complained about poor care for her brother, Mr A, including untreated UTI, unsafe discharges, catheter issues, missed epilepsy … |
NHS in England | Partly upheld | 3 Sep 2025 |
| P-003994 | Kent and Medway Mental Health NHS Trust Ms N complained the Trust failed to review her son's medication, provide support, assess risk, or properly discharge him, leading … |
NHS in England | Upheld | 3 Sep 2025 |
| P-003983 | Charity Commission Mr I complained the Charity Commission refused to investigate alleged maladministration, fraud, and improper fund use at an almshouse charity, … |
UK Government | Closed | 2 Sep 2025 |
| P-003956 | Leicestershire Partnership NHS Trust Mrs G and Mr J complained UHL failed to investigate their brother's urine retention and used unnecessary catheterisation. They also … |
NHS in England | Closed | 31 Aug 2025 |
| P-003744 | Sussex Partnership NHS Foundation Trust Ms L complained her daughter's mental health practitioner advised her to lie and made misrepresenting comments about Ms L. She … |
NHS in England | Closed | 30 Aug 2025 |
| P-003735 | A practice in the Bromsgrove area Mrs T complained her severe back pain was not taken seriously by the Practice, despite her spinal condition. She believes … |
NHS in England | Closed | 29 Aug 2025 |
| P-003736 | A practice in the Sheffield area Mrs B complained GPs failed to identify her daughter's secondary breast cancer symptoms and inappropriately questioned her need for pain … |
NHS in England | Partly upheld | 28 Aug 2025 |
| P-003776 | Mid Yorkshire Teaching NHS Trust Mrs A complained her husband's sepsis antibiotics and leg ulcer debridement were delayed, and staff failed to prevent a fall. … |
NHS in England | Partly upheld | 28 Aug 2025 |
| P-003747 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs B complained the Trust poorly planned her husband's operation and failed to ensure he understood its risks. She also … |
NHS in England | Partly upheld | 28 Aug 2025 |
| P-003810 | An independent provider in the Gloucester area Mr E complained the Practice denied him reasonable adjustments for evening appointments and the ICB failed to secure GP access … |
NHS in England | Closed | 28 Aug 2025 |
| P-003778 | An independent provider in the York area Mr E complained his ADHD assessments were unduly strict, a recommended antidepressant was unavailable on the NHS, and he was … |
NHS in England | Closed | 28 Aug 2025 |
| P-003782 | Hull University Teaching Hospitals NHS Trust Mr D complained his mother was wrongly assessed as having capacity and unsafely discharged without proper assessments or a care … |
NHS in England | Closed | 28 Aug 2025 |
| P-003779 | Hertfordshire Community NHS Trust Miss A complained the Trust wrongly rejected her referral to its chronic fatigue service. She alleged this caused her fatigue … |
NHS in England | Not upheld | 28 Aug 2025 |
| P-003800 | West London NHS Trust Mr L complained the Trust failed to appropriately assess and manage his daughter's risk, and communicate effectively, leading to her … |
NHS in England | Closed | 28 Aug 2025 |
| P-003737 | Medway NHS Foundation Trust Mrs O complained about administrative errors during her sister's hospital admission leading to inappropriate treatment, poor communication, and delays in … |
NHS in England | Closed | 27 Aug 2025 |
| P-003796 | North East and North Cumbria Integrated Care Board Mrs B complained the ICB reduced her sister's continuing healthcare package without proper rationale and failed to provide meeting minutes … |
NHS in England | Partly upheld | 27 Aug 2025 |
| P-003790 | Kettering General Hospital NHS Foundation Trust Mrs I complained staff failed to isolate her sister, exhibited poor infection control, gave inappropriate medication, and delayed vital treatments, … |
NHS in England | Closed | 27 Aug 2025 |
| P-003962 | Countess of Chester Hospital NHS Foundation Trust Mrs H complained the Trust delayed diagnosis and treatment for her husband's lung disease, failed to inform him of his … |
NHS in England | Upheld | 27 Aug 2025 |