Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005178 | North West Ambulance Service NHS Trust Mrs B says the Trust failed to treat her daughter and take her to hospital . She says as a … |
NHS in England | Closed | 31 Mar 2026 |
| P-005176 | Children and Family Court Advisory and Support Se… Dr E complains that the court advisor lied in court. He also complains they provided advice to the other party … |
UK Government | Closed | 31 Mar 2026 |
| P-005177 | Northamptonshire Healthcare NHS Foundation Trust Mr S complains the Trust did not follow its policies when placing restrictions on his contact from August 2023, and … |
NHS in England | Closed | 31 Mar 2026 |
| P-005180 | South Warwickshire University NHS Foundation Trust Mrs A complains the Trust lost her father’s hearing aid and refused to accept responsibility for it |
NHS in England | Closed | 31 Mar 2026 |
| P-005174 | University Hospitals of North Midlands NHS Trust Ms T complains about the care her father, Mr T, received from University Hospitals of North Midlands NHS Trust. She … |
NHS in England | Closed | 31 Mar 2026 |
| P-005171 | Countess of Chester Hospital NHS Foundation Trust Mrs G complains about the care and treatment her husband received for cancer in 2023/24. |
NHS in England | Closed | 31 Mar 2026 |
| P-005169 | University Hospitals of North Midlands NHS Trust Ms B complains about the care and treatment provided to her newborn child, Baby B, from University Hospitals of North … |
NHS in England | Not upheld | 31 Mar 2026 |
| P-005183 | NHS South West London Integrated Care Board Ms E complains about the ICB. She specifically complains ICB did not inform the family the meeting was an MDT, … |
NHS in England | Closed | 31 Mar 2026 |
| P-005173 | An independent provider in the Wakefield area Miss A complains about the care and treatment provided by the Hospice to her mother during a medication review. |
NHS in England | Not upheld | 31 Mar 2026 |
| P-005182 | Northern Care Alliance NHS Foundation Trust Miss C complains the Trust failed to tell her mother she had a heart attack, and didn't give her the … |
NHS in England | Closed | 31 Mar 2026 |
| P-005172 | Guy's and St Thomas' NHS Foundation Trust Miss X complains about the care and treatment a hospital Trust provided to her daughter, Miss Y, in 2024. She … |
NHS in England | Closed | 31 Mar 2026 |
| P-005170 | HM Courts and Tribunals Service Ms D is complaining on behalf of her mother, Ms K, that HMCTS did not process Ms K's appeal against … |
UK Government | Closed | 31 Mar 2026 |
| P-005191 | Worcestershire Acute Hospitals NHS Trust Miss G complains Worcestershire Acute Hospitals NHS Trust (the Trust) missed the opportunity to investigate and diagnose her father with … |
NHS in England | Closed | 31 Mar 2026 |
| P-005179 | A practice in the Torridge area Mrs M is complaining her late husband did not receive regular heart monitoring while alive and was not called for … |
NHS in England | Closed | 31 Mar 2026 |
| P-005167 | South Tyneside and Sunderland NHS Foundation Trust Mr Q complains about the vascular surgery care and treatment his wife, Mrs Q, received from the Trust between 2022 … |
NHS in England | Closed | 31 Mar 2026 |
| P-005161 | Cornwall Partnership NHS Foundation Trust Ms R complains the Trust failed to provide appropriate care and support to her son in relation to an episode … |
NHS in England | Partly upheld | 30 Mar 2026 |
| P-005146 | A practice in the North East Lincolnshire area Mr L complains a GP Practice in Lincolnshire did not refer him for microsuction of his ear wax. He had … |
NHS in England | Partly upheld | 30 Mar 2026 |
| P-005149 | East Midlands Ambulance Service NHS Trust Ms A complains about the care her father, Mr A received from East Midlands Ambulance Service NHS trust on 3 … |
NHS in England | Partly upheld | 30 Mar 2026 |
| P-005158 | University Hospitals of Liverpool Group Mr N complains that breast care clinicians did not monitor his wife properly for recurrent cancer, and dismissed her concerns, … |
NHS in England | Not upheld | 30 Mar 2026 |
| P-005159 | University Hospitals Birmingham NHS Foundation Tr… Mrs M complains about the care the Trust gave to her late daughter when treating her for Acute Lymphoblastic Leukaemia. … |
NHS in England | Closed | 30 Mar 2026 |
| P-005163 | Bedfordshire Hospitals NHS Foundation Trust Mr B complains about his son's care and treatment in February 2024 and his interaction with the Trust. He complains … |
NHS in England | Closed | 30 Mar 2026 |
| P-005147 | Cornwall Partnership NHS Foundation Trust Mr S complains about aspects of care and treatment provided to his partner at the end of her life. |
NHS in England | Closed | 30 Mar 2026 |
| P-005166 | Tameside and Glossop Integrated Care NHS Foundati… Ms W complains about the care and treatment of her father whilst in hospital across September to November 2021. She … |
NHS in England | Partly upheld | 30 Mar 2026 |
| P-005148 | Sheffield Teaching Hospitals NHS Foundation Trust Miss T complains the Trust delayed reporting on her father, Mr N’s CT scan in March 2025. |
NHS in England | Closed | 30 Mar 2026 |
| P-005160 | St George's University Hospitals NHS Foundation T… Mr O complains the Trust did not properly inform him of the risks and severe side effects of a stem … |
NHS in England | Closed | 30 Mar 2026 |