Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005434 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs I complained the Trust stitched a drain into her husband, failed to keep surgical stockings on, and inadequately monitored … |
NHS in England | Closed | 21 May 2026 |
| P-005433 | University Hospitals Plymouth NHS Trust Mrs Z complained the Trust failed to diagnose sarcoidosis from a CT scan and identify symptoms, delaying her treatment and … |
NHS in England | Closed | 21 May 2026 |
| P-005428 | University Hospitals Sussex NHS Foundation Trust Mr Y complained about a significant delay (over a year) in his surgery, which led to his condition deteriorating and … |
NHS in England | Not upheld | 20 May 2026 |
| P-005431 | HM Courts and Tribunals Service Mr B complained that HMCTS disclosed his personal data to a third party via email and that the £200 financial … |
UK Government | Closed | 20 May 2026 |
| P-005427 | East Cheshire NHS Trust Mrs X complained the Trust failed to provide adequate therapy for her daughter, wrongly issued a behaviour warning, and mishandled … |
NHS in England | Closed | 20 May 2026 |
| P-005430 | An independent provider in the Worcester area Mr G alleged the Hospice failed to provide staff or medication when his partner was dying and misrepresented facts in … |
NHS in England | Closed | 20 May 2026 |
| P-005432 | A practice in the Ashfield area A care home allegedly failed to administer Mrs O's heart and other medications, causing her health to deteriorate and eventual … |
NHS in England | Not upheld | 20 May 2026 |
| P-005429 | Home Office Miss P complained the Home Office offered an inadequate £70,000 Windrush Compensation Scheme award and failed to respond to her … |
UK Government | Closed | 20 May 2026 |
| P-005424 | A practice in the Doncaster area Miss A and Mr B complained about their sister/daughter Miss C's care and treatment, stating she experienced pain and suffering. |
NHS in England | Closed | 19 May 2026 |
| P-005422 | An independent provider in the Wiltshire area Mrs E complained her ADHD assessment was flawed, alleging rigid application of diagnostic criteria, failure to recognise autistic masking, and … |
NHS in England | Closed | 19 May 2026 |
| P-005426 | A practice in the Cheshire East area Dr P complained about delays in her cancer diagnosis, specifically that the Practice failed to appropriately investigate raised GGT levels … |
NHS in England | Partly upheld | 19 May 2026 |
| P-005423 | Leeds and York Partnership NHS Foundation Trust Miss X complained the Trust failed to provide appropriate mental health care, alleging ineffective exposure therapy, premature discharge, refusal of … |
NHS in England | Closed | 19 May 2026 |
| P-005425 | North West Anglia NHS Foundation Trust Mr D complained about delayed appointments, lack of diagnosis, and incorrect care from two trusts for his wife, including misdiagnosis … |
NHS in England | Closed | 19 May 2026 |
| P-005412 | University Hospitals Birmingham NHS Foundation Tr… Mrs I complained the Trust failed to monitor her anti-D levels during her second pregnancy and did not explain the … |
NHS in England | Partly upheld | 18 May 2026 |
| P-005416 | UK Visas and Immigration (UKVI) Mr A, on behalf of Mr B, complained the Windrush Compensation Scheme made factual and legal errors in assessing Mr … |
UK Government | Closed | 18 May 2026 |
| P-005411 | An independent provider in the Merton area Ms M complained about multiple failings in her mother's care, including improper RIG tube management, unsafe feeding, inaccurate records, wrong … |
NHS in England | Closed | 18 May 2026 |
| P-005421 | Bradford Teaching Hospitals NHS Foundation Trust Mr K complained about delays in his father's Emergency Department assessment, X-ray, and antibiotic administration, believing earlier treatment could have … |
NHS in England | Closed | 18 May 2026 |
| P-005419 | HM Revenue and Customs Mr L complained HMRC wrongly imposed Failure to Notify penalties for High Income Child Benefit Charge and is still pursuing … |
UK Government | Closed | 18 May 2026 |
| P-005414 | Wirral University Teaching Hospital NHS Foundatio… Mr M complained the Trust failed to inform his wife about a cancerous tumour removed in 2014 until 2022, preventing … |
NHS in England | Closed | 18 May 2026 |
| P-005418 | A practice in the Stratford-on-Avon area Ms S complained the Surgery incorrectly made a safeguarding referral for her daughter K, alleging they failed to contact K's … |
NHS in England | Closed | 18 May 2026 |
| P-005410 | A dental practice in the North Tyneside area Mr T complained his dentist performed an extraction on an infected tooth without prior scans or prescribing antibiotics, leading to … |
NHS in England | Closed | 18 May 2026 |
| P-005413 | King's College Hospital NHS Foundation Trust Mr B complained about post-operative care after brain surgery, alleging inadequate assessment of confusion, misinformation about his stroke, poor family … |
NHS in England | Closed | 18 May 2026 |
| P-005417 | Department for Education Mrs A complained the DfE incorrectly signposted her to Ofsted regarding a college issue and then mishandled her complaint, providing … |
UK Government | Closed | 18 May 2026 |
| P-005409 | Salisbury NHS Foundation Trust Mr P complained staff failed to monitor his urine output post-surgery, leading to premature discharge and delayed treatment for urinary … |
NHS in England | Closed | 18 May 2026 |
| P-005415 | A practice in the Fareham area Mr S complained about the Practice's processes, medication management, follow-ups, record provision, lack of privacy, and unjustified special allocation pathway … |
NHS in England | Closed | 18 May 2026 |