A dental practice in the Oxford area
AI-generated summary A dental practice incorrectly advised a patient that braces were required before age 18, leading to missed orthodontic treatment, misaligned teeth, and reduced self-confidence.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
A practice in the Lincoln area
AI-generated summary The Practice failed to follow up on ECG results, mismanaged appointments, and delayed uploading an urgent psychiatrist's letter, causing Mrs M distress and perceived health risks.
South Central Ambulance Service NHS Foundation Trust
AI-generated summary The Trust incorrectly categorised his ambulance calls for his mother, failing to consider her medical history and age, potentially delaying essential medical attention.
Imperial College Healthcare NHS Trust
AI-generated summary The Trust repeatedly denied her mother needed dialysis, placed her on an end-of-life pathway without family consent, misinformed them, and delayed ICU referral.
Oxford University Hospitals NHS Foundation Trust
AI-generated summary The Trust failed to safely manage medication, pain, and post-operative care, did not make reasonable adjustments for autism, and failed to obtain informed consent.
HM Courts and Tribunals Service
AI-generated summary HMCTS lost paperwork, failed to respond to emails about evidence, and did not sanction a party for missing a deadline, causing distress and a hearing postponement.
South Tyneside and Sunderland NHS Foundation Trust
AI-generated summary The Trust delayed his surgery due to inconsistent HIV status information, lacked clear theatre procedures for BBV patients, and unfairly issued a Red Card.
Barts Health NHS Trust
AI-generated summary Mr P complained the Trust failed to respond to his allergic reaction, proposed inappropriate surgery, denied a second opinion, stopped him filming, and threatened his wife.
The Royal Wolverhampton NHS Trust
AI-generated summary Mrs O alleged significant failings in her mother's care before death, including unadministered oxygen, no medical review, poor hydration/nutrition, failure to transfer to ICU, and inappropriate anticipatory medication.
Northern Care Alliance NHS Foundation Trust
AI-generated summary Miss R complained her father lacked adequate oxygen and faced delayed chest secretion treatment in January 2024, and insufficient nutrition in March 2024, causing his condition to worsen.
A practice in the Basingstoke and Deane area
AI-generated summary Miss B complained an ANP inappropriately prescribed medication, overly relied on computer systems, staff failed to record safety concerns, and the Practice mishandled her complaint.
London Ambulance Service NHS Trust
AI-generated summary Mr F complained the Ambulance Service incorrectly categorised a 999 call, inadequately assessed his grandfather, delayed care, and failed to provide CPR or download defibrillator data.
A practice in the Surrey Heath area
AI-generated summary Mr Q complained his GP and the Trust delayed diagnosing and treating his mother's pancreatitis and failed to provide adequate pain relief, leading to her death.
A practice in the City of Plymouth area
AI-generated summary Mrs K complained her deceased husband's GP did not properly investigate his COPD symptoms, failed to make appropriate referrals, and mishandled the complaint, leading to his premature death.
Home Office
AI-generated summary Miss B complained the Home Office did not properly reconsider her mother's WCS application regarding disabilities, employment history, and decisions on banking/driving license categories.
University Hospitals Birmingham NHS Foundation Trust
AI-generated summary Mrs H complained the Trust failed to administer her husband's medications and manage his nutritional needs, leading to his deterioration and preventing planned heart surgery.
HM Revenue and Customs
AI-generated summary Ms O complained HMRC stated she was overpaid Working Tax Credits for 2020-21 and demanded repayment, causing her significant stress.
Oxleas NHS Foundation Trust
AI-generated summary Mr D complained the Trust delayed his MRI and psychology referrals and did not support his request for out-of-hours therapy, worsening his complex PTSD symptoms.
A practice in the Southend-on-Sea area
AI-generated summary Mrs R complained the Practice sent incorrect and delayed referrals for specialist care, alongside poor communication and complaint handling, causing delayed diagnosis and treatment.
A practice in the Wiltshire area
AI-generated summary Mr D complained the Practice failed to refer him to OpRestore early, lost his blood pressure readings, and acted unprofessionally, causing distress and delayed care.
Leeds Teaching Hospitals NHS Trust
AI-generated summary Mrs E complained the Trust failed to provide clear guidance for her second-trimester miscarriage, recommended surgery then advised against it, and handled her complaint dismissively.
Consumer Council for Water (CCW)
AI-generated summary Mr S complained that CCW failed to handle his complaint properly, not taking agreed action within timescales and causing further financial harm, stress, and frustration.
A practice in the Bradford area
AI-generated summary Mr L complained the Practice failed to uphold the Armed Force's Covenant during a July 2025 appointment, not providing appropriate support for his complex PTSD and worsening his suicidal ideation.
A practice in the Leeds area
AI-generated summary Miss K complained the Practice failed to respond to her urgent mental health request and provide routine follow-up calls between February and June 2025, causing a serious decline in her mental health.
University Hospitals Coventry and Warwickshire NHS Trust
AI-generated summary Miss A complained her father's life could have been saved due to inadequate care from the Trust over several months, leading to his unexpected death and causing her anxiety and trauma.