Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003625 | Stockport NHS Foundation Trust Mr E complains the Trust failed to provide adequate end of life care for his mother and this meant she … |
NHS in England | Closed | 18 Jun 2025 |
| P-003593 | Northampton General Hospital NHS Trust Miss L says the Trust did not properly investigate her sister’s symptoms or consider her pre-existing conditions when treating her … |
NHS in England | Closed | 17 Jun 2025 |
| P-003614 | A practice in the Wigan area Mr B complains the Practice would not prescribe him rescue packs and removed him from the patient list. |
NHS in England | Closed | 16 Jun 2025 |
| P-003612 | East of England Ambulance Service NHS Trust Mr E complains about the Trusts care of his mother in August 2021 when she had back and lower abdominal … |
NHS in England | Closed | 16 Jun 2025 |
| P-003583 | Calderdale and Huddersfield NHS Foundation Trust Mrs A complains that her husband was left in severe pain for several days because of failings in management by … |
NHS in England | Closed | 12 Jun 2025 |
| P-003594 | NHS England - Midlands and East - East (Local off… Ms R complains about NHS England’s decision that her mother in law was not eligible for NHS Continuing Healthcare (CHC) … |
NHS in England | Closed | 12 Jun 2025 |
| P-003584 | HM Revenue and Customs Miss K complains about a tax code error by HMRC which caused her to have underpaid tax. She explains HMRC … |
UK Government | Closed | 12 Jun 2025 |
| P-003606 | Royal Cornwall Hospitals NHS Trust Mrs N complains that the Trust did not manage the treatment of her fracture correctly and failed to act on … |
NHS in England | Closed | 11 Jun 2025 |
| P-003598 | Gloucestershire Health and Care NHS Foundation Tr… Mrs N complains the organisations inappropriately discharged her father and failed to provide the right level of care when he … |
NHS in England | Closed | 11 Jun 2025 |
| P-003629 | Environment Agency Mr X complains about the Environment Agency and a lack of regulatory enforcement action against a business next to his … |
UK Government | Closed | 11 Jun 2025 |
| P-003637 | HM Courts and Tribunals Service Mr V complains that HMCTS staff at the Central London County Court failed to act on his written request to … |
UK Government | Closed | 9 Jun 2025 |
| P-003603 | Guy's and St Thomas' NHS Foundation Trust Miss W complains her grandmother died because the Trust did not do the right checks and missed that she had … |
NHS in England | Closed | 8 Jun 2025 |
| P-003630 | Royal Berkshire NHS Foundation Trust Mr B complains about the care he received from Royal Berkshire NHS Foundation Trust after a haemorrhoidal artery ligation operation … |
NHS in England | Closed | 8 Jun 2025 |
| P-003610 | Norfolk and Suffolk NHS Foundation Trust Ms A complains that CCTV images the Trust took breached her privacy and dignity in June 2022 and again in … |
NHS in England | Closed | 8 Jun 2025 |
| P-003607 | George Eliot Hospital NHS Trust Miss A complains the George Eliot Hospital NHS Trust did not appropriately remove retained products following the birth of her … |
NHS in England | Closed | 5 Jun 2025 |
| P-003589 | Guy's and St Thomas' NHS Foundation Trust Ms P complains she contracted hepatitis B from the Trust during hysterectomy surgery. |
NHS in England | Closed | 3 Jun 2025 |
| P-003615 | Guy's and St Thomas' NHS Foundation Trust Ms R complains the Trust only provided her with four appointments in a 10-month period and it refused to refer … |
NHS in England | Closed | 3 Jun 2025 |
| P-003581 | Medway NHS Foundation Trust Mr A complains the Trust failed to report crucial information on an ultrasound scan his daughter had in May 2023. … |
NHS in England | Closed | 3 Jun 2025 |
| P-003590 | Royal Free London NHS Foundation Trust Mr W attended a clinic for a blood transfusion. His wife complains about the care he received following a transfusion … |
NHS in England | Closed | 1 Jun 2025 |
| P-003587 | Royal Cornwall Hospitals NHS Trust Mrs B complains the Trust discharged her husband even though he had a fever and temperature and was unable to … |
NHS in England | Closed | 1 Jun 2025 |
| P-003548 | NHS England Mrs H complains NHS England did not recommend Lancashire and South Cumbria Integrated Care Board overturn its decision her mother … |
NHS in England | Closed | 29 May 2025 |
| P-003566 | Birmingham and Solihull Integrated Care Board Miss A complains about the organisations failure to act on safeguarding concerns she raised about her mother. She is also … |
NHS in England | Closed | 29 May 2025 |
| P-003571 | Northern Care Alliance NHS Foundation Trust Ms J complained about the care she received from the Trust and its communication with her before she was treated … |
NHS in England | Closed | 29 May 2025 |
| P-003564 | Epsom and St Helier University Hospitals NHS Trust Miss O complains about the Trust's gynaecology service in 2024. She complains the medication she was prescribed was incorrect and … |
NHS in England | Closed | 29 May 2025 |
| P-003576 | Nottingham University Hospitals NHS Trust Mr B complains the Trust sent his wife home with a brain aneurysm. He also says his wife was wrongly … |
NHS in England | Closed | 28 May 2025 |