Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004006 | University Hospitals Birmingham NHS Foundation Tr… Mrs H complained the Trust delayed her bone cancer treatment, leading to the cancer spreading, her neck collapsing, and hospitalisation, … |
NHS in England | Closed | 17 Sep 2025 |
| P-003970 | Barts Health NHS Trust Mr P complained the Trust failed to act on gallstone scans, provided an inappropriate ERCP by a trainee, and did … |
NHS in England | Closed | 17 Sep 2025 |
| P-004033 | Kettering General Hospital NHS Foundation Trust Mr L complained about his late father's profound weight loss, unaddressed pressure sore, contracting COVID-19 and C. diff, poor fluid … |
NHS in England | Partly upheld | 17 Sep 2025 |
| P-003963 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs G complained the Trust failed to adequately monitor her mother's condition, perform risk assessments, give timely antibiotics, perform an … |
NHS in England | Partly upheld | 16 Sep 2025 |
| P-003993 | Child Maintenance Service (CMS) Mr R complained the CMS failed to carry out a mandatory reconsideration and asset valuation, did not provide callbacks, gave … |
UK Government | Closed | 16 Sep 2025 |
| P-003944 | Bradford Teaching Hospitals NHS Foundation Trust Mrs P complained the Ambulance Trust and Trust ignored concerns about her son's blocked shunts, misdiagnosed him, delayed diagnosis and … |
NHS in England | Closed | 16 Sep 2025 |
| P-004087 | East Kent Hospitals University NHS Foundation Tru… Mr N complained the Trust provided incorrect initial treatment, poor personal care, inaccurate records, and delayed seeing a doctor, alongside … |
NHS in England | Closed | 16 Sep 2025 |
| P-004082 | Oxford Health NHS Foundation Trust Dr V complained a Trust psychiatrist opened and deleted her email expressing concern for her husband before his suicide, and … |
NHS in England | Closed | 16 Sep 2025 |
| P-004081 | A practice in the City of Derby area Miss A complained her mother's GP practice failed to treat a wound, recognise deterioration or bleeding risk, and communicate concerns … |
NHS in England | Closed | 16 Sep 2025 |
| P-003942 | Oxford University Hospitals NHS Foundation Trust Ms T complained the Trust only offered hormone therapy for Mr R's prostate cancer, informed him of brain cancer against … |
NHS in England | Upheld | 15 Sep 2025 |
| P-004019 | Yorkshire Ambulance Service NHS Trust Miss A complained about delays in an ambulance reaching her father during a heart attack, leading to his death. She … |
NHS in England | Not upheld | 15 Sep 2025 |
| P-004080 | Buckinghamshire Healthcare NHS Trust Mrs X complained about the care and treatment her son received from the Trust prior to his death, believing he … |
NHS in England | Closed | 15 Sep 2025 |
| P-003916 | Gloucestershire Hospitals NHS Foundation Trust Mrs T complained the Trust failed to holistically assess and monitor her mother, did not engage her on a RESPECT … |
NHS in England | Closed | 15 Sep 2025 |
| P-004034 | Isle of Wight NHS Trust Mrs F complained about the Trust's decision to move her father from ICU, his subsequent monitoring, circumstances surrounding his cardiac … |
NHS in England | Closed | 15 Sep 2025 |
| P-004053 | Moorfields Eye Hospital NHS Foundation Trust Miss S complained about delays in her partner Mr N's lymphoma diagnosis and treatment, and issues with chemotherapy administration and … |
NHS in England | Not upheld | 15 Sep 2025 |
| P-003937 | University Hospital Southampton NHS Foundation Tr… Mr F complained the Trust incorrectly diagnosed him with syncope in April 2024, causing him to stop driving and report … |
NHS in England | Closed | 14 Sep 2025 |
| P-004007 | Homes England Mr A complained Homes England failed to notify the Land Registry that he had paid off his Help to Buy … |
UK Government | Not upheld | 14 Sep 2025 |
| P-004025 | Stockport NHS Foundation Trust Mrs P complained the Trust failed to prescribe her husband blood thinning medication before discharge after surgery, leading to a … |
NHS in England | Closed | 11 Sep 2025 |
| P-004029 | King's College Hospital NHS Foundation Trust Ms X complained nursing staff failed to accurately record her father's observations and were missing, preventing timely escalation to the … |
NHS in England | Partly upheld | 10 Sep 2025 |
| P-004016 | Northern Care Alliance NHS Foundation Trust Mrs L complained the Trust failed to promptly administer a morphine syringe driver for her mother Ms R's end-of-life care … |
NHS in England | Closed | 10 Sep 2025 |
| P-004063 | Portsmouth Hospitals University NHS Trust Mrs N complained the Trust failed to timely diagnose and treat her husband's colitis caused by C-DIFF, which she believes … |
NHS in England | Closed | 9 Sep 2025 |
| P-004074 | A practice in the West Berkshire area Mrs H complained her brother's GP failed to monitor his Atorvastatin use and blood pressure, and did not refer him … |
NHS in England | Closed | 9 Sep 2025 |
| P-003949 | University Hospitals Sussex NHS Foundation Trust Ms W complained about an eight-month waiting time for an appointment for her injured finger, causing her ongoing pain and … |
NHS in England | Closed | 9 Sep 2025 |
| P-004037 | Mid and South Essex NHS Foundation Trust Mr R complained the Trust delayed investigating his mother's ovarian cancer, draining abdominal fluid, and commencing chemotherapy. He also alleged … |
NHS in England | Upheld | 9 Sep 2025 |
| P-004083 | Barts Health NHS Trust Ms C complained doctors at two Trust hospitals and GPs failed to diagnose her brother's stomach cancer and sepsis, leading … |
NHS in England | Closed | 8 Sep 2025 |