Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003602 | Stockport NHS Foundation Trust Miss L complains about the care and treatment the Trust provided to her mother when she attended the A&E department … |
NHS in England | Not upheld | 29 Jun 2025 |
| P-003596 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Miss R complains about the care and treatment her mother, Mrs R, received for haemoptysis from December 2019 to October … |
NHS in England | Upheld | 29 Jun 2025 |
| P-003582 | Midlands Partnership University NHS Foundation Tr… Miss D complains about the care and treatment the Trust provided to her daughter between January 2023 and December 2023, … |
NHS in England | Closed | 29 Jun 2025 |
| P-003609 | Imperial College Healthcare NHS Trust Mrs C complains about how vascular surgeons treated her brother over a period of around 18 months. She says there … |
NHS in England | Partly upheld | 26 Jun 2025 |
| P-003613 | Whittington Health NHS Trust Mr A complains about several aspects of the care and treatment provided to his mother by the Trust between 28 … |
NHS in England | Partly upheld | 26 Jun 2025 |
| P-003626 | Walsall Healthcare NHS Trust Mrs Y complains about the care and treatment her mother received from both Trusts following a leg fracture in April … |
NHS in England | Partly upheld | 26 Jun 2025 |
| P-003635 | Royal United Hospitals Bath NHS Foundation Trust Miss X complained about the long term palliative care provided to her father, Mr X, for late-stage prostate cancer and … |
NHS in England | Not upheld | 26 Jun 2025 |
| P-003618 | St George's University Hospitals NHS Foundation T… Mrs Y complains the Trust ignored her concerns and delayed identifying an infected wound on her husband’s heel. She also … |
NHS in England | Upheld | 26 Jun 2025 |
| P-003624 | Herefordshire and Worcestershire Integrated Care … Mr R complains that the ICB refused to do a previously unassessed period of care (PUPoC) assessment of his mother’s … |
NHS in England | Partly upheld | 26 Jun 2025 |
| P-003585 | Nottinghamshire Healthcare NHS Foundation Trust Mrs R complains that in the months leading up to her father’s death in May 2022, the Trust discharged him … |
NHS in England | Upheld | 26 Jun 2025 |
| P-003601 | York and Scarborough Teaching Hospitals NHS Found… Miss AP and Miss BP complain the Trust delayed their father’s diagnosis of bowel cancer. |
NHS in England | Partly upheld | 25 Jun 2025 |
| P-003622 | Mid Yorkshire Teaching NHS Trust Mr E complains the Trust failed to action a referral to the rheumatology department and blamed the GP for the … |
NHS in England | Closed | 25 Jun 2025 |
| P-003620 | Nottingham University Hospitals NHS Trust Mr F complains about the care and treatment provided to his aunt in August 2022. He says the Trust failed … |
NHS in England | Not upheld | 25 Jun 2025 |
| P-003600 | Rotherham, Doncaster and South Humber NHS Foundat… Mr A complains the Trust has wrongly discharged him from its services following an appointment on 16 October 2023 and … |
NHS in England | Closed | 25 Jun 2025 |
| P-003623 | University Hospitals Birmingham NHS Foundation Tr… Mrs I complains about the care of her father between June 2020 and November 2021. She says it failed to … |
NHS in England | Upheld | 25 Jun 2025 |
| P-003595 | North Cumbria Integrated Care NHS Foundation Trust Mr A complains that staff at the Trust’s Emergency Department failed to recognise and respond promptly to his mother’s serious … |
NHS in England | Not upheld | 25 Jun 2025 |
| P-003592 | A practice in the North East Derbyshire area Mrs A complains the Practice did not do a physical examination to assess her ongoing severe pain over a five … |
NHS in England | Closed | 25 Jun 2025 |
| P-003608 | University Hospitals of Leicester NHS Trust Mrs A complains about the care and treatment provided to her mother-in-law by the Trust and Practice between 2023 and … |
NHS in England | Closed | 24 Jun 2025 |
| P-003611 | East Kent Hospitals University NHS Foundation Tru… Mrs A complains the Trust discharged her from hospital too soon after surgery to remove the right half of the … |
NHS in England | Closed | 24 Jun 2025 |
| P-003599 | NHS England - Midlands and East - Central Midland… Mrs U complains that NHS England upheld the ICB’s decided that her mother was not eligible for continuing healthcare funding … |
NHS in England | Closed | 24 Jun 2025 |
| P-003586 | Lewisham and Greenwich NHS Trust Miss Q complains staff did not respond to her father’s deterioration, they did not discuss resuscitating him, and they failed … |
NHS in England | Closed | 24 Jun 2025 |
| P-003588 | Calderdale and Huddersfield NHS Foundation Trust Mr Y complains about the urology treatment he received from the Trust between August and September 2023. |
NHS in England | Closed | 22 Jun 2025 |
| P-003633 | Mid Yorkshire Teaching NHS Trust Miss A raised concerns about the Trust’s care of her mother, including a failure to diagnose her symptoms, inappropriate medication, … |
NHS in England | Closed | 22 Jun 2025 |
| P-003605 | Driver and Vehicle Licensing Agency Mr O complains that DVLA delayed issuing him his Heavy Goods Vehicle (HGV) licence and when it did it restricted … |
UK Government | Closed | 22 Jun 2025 |
| P-003597 | University Hospitals Coventry and Warwickshire NH… Mrs G complains about the way she and her husband were treated in April 2022 when they attended A&E with … |
NHS in England | Closed | 19 Jun 2025 |