Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004050 | Mid Yorkshire Teaching NHS Trust Mrs Z complained her husband's condition was not treated urgently, she was excluded from cancer discussions, a planned endoscopy was … |
NHS in England | Partly upheld | 25 Sep 2025 |
| P-004114 | Care Quality Commission Miss A complained about significant delays by the CQC in issuing her business registration, requiring multiple applications. She stated these … |
UK Government | Closed | 25 Sep 2025 |
| P-004003 | Frimley Health NHS Foundation Trust Ms B complained the Trust delayed sepsis diagnosis/treatment, placed a Do Not Attempt Cardiopulmonary Resuscitation (DNACPR) too soon, provided inadequate … |
NHS in England | Closed | 25 Sep 2025 |
| P-004104 | Kettering General Hospital NHS Foundation Trust Mrs K complained the Trust failed to find her father's cancer between May and November 2023. She believed this delay … |
NHS in England | Closed | 25 Sep 2025 |
| P-003981 | Child Maintenance Service (CMS) Miss U complained the Child Maintenance Service (CMS) refused to reinstate arrears her ex-partner failed to pay, causing distress and … |
UK Government | Closed | 24 Sep 2025 |
| P-004005 | NHS England Mr K complained NHS England's independent review panel wrongly upheld a decision that his mother was not eligible for NHS … |
NHS in England | Closed | 24 Sep 2025 |
| P-004047 | An independent provider in the West Berkshire area Ms X complained a prison healthcare provider (PPG) failed to appropriately identify, monitor, and treat her eating disorder, causing her … |
NHS in England | Closed | 23 Sep 2025 |
| P-004067 | East of England Ambulance Service NHS Trust Mr L complained that his friend's 999 call was triaged incorrectly and an ambulance delay occurred, and that the ambulance … |
NHS in England | Closed | 23 Sep 2025 |
| P-003959 | A practice in the Dorset area Mr A complained multiple healthcare providers failed to provide appropriate care for his rectal pain and mobility issues, used his … |
NHS in England | Closed | 23 Sep 2025 |
| P-003990 | Medicines and Healthcare products Regulatory Agen… Mrs C complained the Medicines and Healthcare products Regulatory Agency (MHRA) did not follow standards when changing its policy on … |
UK Government | Closed | 23 Sep 2025 |
| P-003973 | South East Coast Ambulance Service NHS Foundation… Mrs L complained the Trust did not take her concerns seriously about her brother's breathlessness and heart condition, resulting in … |
NHS in England | Closed | 23 Sep 2025 |
| P-004001 | North Middlesex University Hospital NHS Trust Miss H complained the Trust misdiagnosed her mother's stent blockage as COPD and missed a report identifying metastatic breast cancer, … |
NHS in England | Not upheld | 22 Sep 2025 |
| P-004054 | A dental practice in the City of Wolverhampton ar… Mr X (represented by Mrs X) complained a dental practice extracted four teeth without consulting his main carer (his wife) … |
NHS in England | Closed | 22 Sep 2025 |
| P-003933 | Cambridgeshire and Peterborough NHS Foundation Tr… Miss D complained about her father's care by two Trusts, alleging multiple falls, contracting COVID, inappropriate medication, poor nutrition support, … |
NHS in England | Upheld | 22 Sep 2025 |
| P-004078 | Hampshire Hospitals NHS Foundation Trust Miss G complained about insufficient nursing staff and monitoring of her father, alarms not set, inability to visit before his … |
NHS in England | Upheld | 22 Sep 2025 |
| P-004109 | Northern Care Alliance NHS Foundation Trust Ms A complained about her late mother's poor nursing care, including lack of help with eating and personal hygiene, and … |
NHS in England | Closed | 22 Sep 2025 |
| P-003926 | NHS England Midlands and East Mrs O complained NHS England's independent review panel did not properly consider her mother's needs for continuing healthcare funding, nor … |
NHS in England | Closed | 22 Sep 2025 |
| P-003984 | A practice in the City of Nottingham area Ms P complained the Surgery refused her required HRT dose, reduced it without notice, and failed to communicate with other … |
NHS in England | Closed | 21 Sep 2025 |
| P-004097 | Bolton NHS Foundation Trust Miss C complained doctors failed to identify her daughter's serious heart problem in the emergency department, sending her home, which … |
NHS in England | Closed | 21 Sep 2025 |
| P-004071 | University Hospitals of Leicester NHS Trust Mr H complained that an ascitic drain was wrongly inserted into his mother's ovarian cyst, causing an infection that led … |
NHS in England | Closed | 21 Sep 2025 |
| P-004014 | An independent provider in the Tendring area Miss H complained about delays in a stent procedure, lack of pre-procedure urine sample/fitness check, and poor aftercare, leading to … |
NHS in England | Closed | 19 Sep 2025 |
| P-003943 | University Hospitals Coventry and Warwickshire NH… Mr U complained the Trust failed to identify his mother's cancer spread, provide adequate pain medication, or arrange a timely … |
NHS in England | Closed | 18 Sep 2025 |
| P-004057 | Great Western Hospitals NHS Foundation Trust Ms E complained the Trust failed to investigate a lung shadow, initiated end-of-life care prematurely, and provided misleading communication about … |
NHS in England | Closed | 18 Sep 2025 |
| P-003935 | East Lancashire Hospitals NHS Trust Ms R complained she was discharged too soon without appropriate care or her family's concerns being heard, resulting in her … |
NHS in England | Partly upheld | 18 Sep 2025 |
| P-003999 | East Kent Hospitals University NHS Foundation Tru… Mrs E complained the Trust failed to diagnose her father after surgery, poorly managed sepsis, lacked awareness of blood clots, … |
NHS in England | Closed | 18 Sep 2025 |