Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003718 | Homerton Healthcare NHS Foundation Trust Ms X complains that nursing staff failed to escalate her father’s care for medical review in line with guidance in … |
NHS in England | Upheld | 2 Jul 2025 |
| P-003698 | Calderdale and Huddersfield NHS Foundation Trust Mr R complains about aspects of the care and treatment Trust A, Trust B and the three GP Practices provided … |
NHS in England | Closed | 2 Jul 2025 |
| P-003716 | Driver and Vehicle Licensing Agency Mr D complained that the process for claiming a discount on his vehicle tax places a greater burden on a … |
UK Government | Closed | 2 Jul 2025 |
| P-003708 | Rural Payments Agency Mr E complains on behalf of four companies about the service they received from the Rural Payments Agency. |
UK Government | Closed | 1 Jul 2025 |
| P-003721 | A dental practice in the Wirral area Mr E complains about the care and treatment provided by the Practice. He complains it placed a filling without colour … |
NHS in England | Closed | 1 Jul 2025 |
| P-003662 | Bedfordshire Hospitals NHS Foundation Trust Mrs L complained the Trust failed to provide her father, Mr M, with appropriate nutritional and continence support. |
NHS in England | Partly upheld | 1 Jul 2025 |
| P-003657 | East Kent Hospitals University NHS Foundation Tru… Mr P complains about the ambulance and hospital Trust’s management of his father, Mr B, when he collapsed due to … |
NHS in England | Partly upheld | 1 Jul 2025 |
| P-003679 | University Hospitals of North Midlands NHS Trust Mrs A complains the Trust should have put her father on end-of-life care and did not discharge her father correctly … |
NHS in England | Upheld | 1 Jul 2025 |
| P-003734 | Cambridgeshire and Peterborough NHS Foundation Tr… Mrs U complains about Cambridgeshire and Peterborough NHS Foundation Trust’s mental health support and care planning for Mr U’s challenging … |
NHS in England | Closed | 30 Jun 2025 |
| P-003647 | University Hospitals Dorset NHS Foundation Trust Miss T complains about the Trust’s actions before her godfather had a fall in hospital. |
NHS in England | Partly upheld | 30 Jun 2025 |
| P-003731 | University Hospitals Coventry and Warwickshire NH… Mrs O complained her husband did not receive heart treatment in time before he died. |
NHS in England | Not upheld | 30 Jun 2025 |
| P-003655 | A practice in the County Durham area Mrs R complains about how clinicians at two different organisations cared for and treated her mother towards the end of … |
NHS in England | Not upheld | 30 Jun 2025 |
| P-003653 | Shrewsbury and Telford Hospital NHS Trust Mrs B complains about the care and treatment provided to her late niece, Miss F, on 15 and 16 February … |
NHS in England | Upheld | 30 Jun 2025 |
| P-003621 | University Hospitals Dorset NHS Foundation Trust Mr Q complains about the diagnosis and care staff gave for the fluid on his father’s lungs. |
NHS in England | Closed | 29 Jun 2025 |
| P-003632 | Department for Work and Pensions Mrs X complains the Department for Work and Pensions misadvised her about moving from Disability Living Allowance to Personal Independence … |
UK Government | Partly upheld | 29 Jun 2025 |
| P-003631 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs K complains about aspects of the care and treatment clinicians at a hospital gave to her brother. She is … |
NHS in England | Partly upheld | 29 Jun 2025 |
| P-003636 | Manchester University NHS Foundation Trust Mrs U complains her father, Mr L, was not adequately supervised in hospital and received fluids in an unsafe way. … |
NHS in England | Partly upheld | 29 Jun 2025 |
| P-003627 | Leeds Teaching Hospitals NHS Trust Mrs B complains about the care and treatment of her son when he was admitted in March and August 2021. |
NHS in England | Not upheld | 29 Jun 2025 |
| P-003616 | A practice in the Canterbury area Miss G complains the Practice referred her to a community mental health team without her consent and prescribed inappropriate medication … |
NHS in England | Closed | 29 Jun 2025 |
| P-003591 | South Tyneside and Sunderland NHS Foundation Trust Mrs A complains about the care provided to her sister, Ms B, by the Trust from 10 August to 14 … |
NHS in England | Closed | 29 Jun 2025 |
| P-003619 | West Yorkshire Integrated Care Board Ms P complains the ICB did not fund an adequate package of care for her mother, Mrs J. Ms P … |
NHS in England | Partly upheld | 29 Jun 2025 |
| P-003634 | Frimley Health NHS Foundation Trust Mrs E complains about how staff treated her father’s COVID-19, the two hospital transfers and their communication. She also complains … |
NHS in England | Closed | 29 Jun 2025 |
| P-003628 | North East Ambulance Service NHS Foundation Trust Miss J complains about the Trust’s handling of calls about her father after he collapsed and a delay in starting … |
NHS in England | Partly upheld | 29 Jun 2025 |
| P-003617 | The Walton Centre NHS Foundation Trust Mr Y complains the Trust failed to diagnose his rib condition between 2019 and 2022. |
NHS in England | Closed | 29 Jun 2025 |
| P-003604 | Frimley Health NHS Foundation Trust Mrs J complains the Trust did not correctly handle her mother’s antibiotics between 12 and 15 November 2022. Mrs J … |
NHS in England | Closed | 29 Jun 2025 |