Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004135 | A practice in the Worthing area The Practice failed to manage her father's worsening health, coordinate care, or act on deteriorating kidney function. A treatment centre … |
NHS in England | Closed | 2 Oct 2025 |
| P-004246 | South East Coast Ambulance Service NHS Foundation… The Trust's call handler incorrectly triaged her aunt's 999 stroke calls, delaying ambulance dispatch and transport to a specialist hospital, … |
NHS in England | Closed | 2 Oct 2025 |
| P-004165 | Barking, Havering and Redbridge University Hospit… His aunt was incorrectly told her cancer had spread and treated as palliative without family consultation, receiving substandard care. He … |
NHS in England | Closed | 1 Oct 2025 |
| P-004176 | University Hospitals Birmingham NHS Foundation Tr… The Trust failed to properly investigate her mother's bowel symptoms, missing a blockage, which, combined with continued feeding and enemas, … |
NHS in England | Upheld | 1 Oct 2025 |
| P-004179 | Ashford and St Peter's Hospitals NHS Foundation T… The Trust diagnosed her sister with stage four lung cancer too late, focusing on infection and delaying a PET scan, … |
NHS in England | Closed | 1 Oct 2025 |
| P-004218 | A practice in the Sheffield area The Practice refused blood tests for poisoning, and the Trust later refused to remove a "delusional disorder" diagnosis, which Mr … |
NHS in England | Closed | 30 Sep 2025 |
| P-004024 | South Western Ambulance Service NHS Foundation Tr… The Trust incorrectly categorised 999 calls and delayed sending an ambulance for her husband, which Mrs L believes caused irreparable … |
NHS in England | Closed | 30 Sep 2025 |
| P-004068 | A practice in the Ribble Valley area The Practice provided inadequate care and failed to promptly diagnose IBS or parasitic infections, exacerbated by inaccurate medical records, causing … |
NHS in England | Closed | 30 Sep 2025 |
| P-004055 | A practice in the Stockton-on-Tees area Miss L complained a GP failed to refer her father for specialist care despite a stool sample indicating leukaemia and … |
NHS in England | Closed | 29 Sep 2025 |
| P-003985 | Buckinghamshire Healthcare NHS Trust Miss F complained about poor nutritional monitoring, inappropriate pain relief, delayed re-insertion of a nephrostomy tube, and failure to identify … |
NHS in England | Partly upheld | 29 Sep 2025 |
| P-004077 | Barts Health NHS Trust Mr W complained the Trust unsafely discharged his mother multiple times without adequately treating her pneumonia, leading to her deterioration … |
NHS in England | Closed | 29 Sep 2025 |
| P-003991 | Mid and South Essex NHS Foundation Trust Miss E complained about delayed investigation of her mother's ear symptoms and high blood pressure, and poor pain management during … |
NHS in England | Partly upheld | 29 Sep 2025 |
| P-004108 | London North West University Healthcare NHS Trust The Trust performed a high-risk gastroscopy on her son, N, without proper consent, as he lacked capacity, and did not … |
NHS in England | Not upheld | 29 Sep 2025 |
| P-003967 | Surrey and Borders Partnership NHS Foundation Tru… Mrs E complained the Trust misdiagnosed her son's psychotic crisis as autistic behavior and failed to conduct a senior psychiatric … |
NHS in England | Closed | 29 Sep 2025 |
| P-004036 | West Midlands Ambulance Service University NHS Fo… Miss N complained it took six hours for an ambulance to arrive for her brother, who was struggling to breathe, … |
NHS in England | Closed | 29 Sep 2025 |
| P-004079 | University Hospitals Coventry and Warwickshire NH… The Trust dismissed her mother's symptoms, delayed surgery, provided poor nutritional care, misused a feeding tube, and communicated poorly, leading … |
NHS in England | Partly upheld | 29 Sep 2025 |
| P-003982 | Legal Aid Agency Miss X complained the Legal Aid Agency failed to provide a breakdown of costs, a final bill, or an estimate … |
UK Government | Closed | 29 Sep 2025 |
| P-003941 | Leeds Teaching Hospitals NHS Trust Miss B complained Hospital B staff did not monitor or act on her mother’s deterioration, leading to her death. She … |
NHS in England | Closed | 29 Sep 2025 |
| P-004002 | Sherwood Forest Hospitals NHS Foundation Trust Miss U complained her mother lost her dentures while under Trust care, affecting her ability to eat. She also complained … |
NHS in England | Closed | 29 Sep 2025 |
| P-004086 | University Hospitals Sussex NHS Foundation Trust The Trust provided inadequate care to her husband, including minimal senior review, inappropriate medication, poor pain management, and a fall … |
NHS in England | Partly upheld | 29 Sep 2025 |
| P-004030 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs W complained the Trust failed to diagnose her husband's leukaemia earlier and delayed sepsis treatment, contributing to his death. … |
NHS in England | Partly upheld | 29 Sep 2025 |
| P-004205 | A practice in the Darlington area Ms O complained the Practice failed to detect or refer her father for a serious ear infection (MOE) and breached … |
NHS in England | Partly upheld | 28 Sep 2025 |
| P-004015 | Royal Free London NHS Foundation Trust Ms Y complained about her husband's poor skin and bowel care, lack of mobility encouragement, an unnecessary PET scan, discharge … |
NHS in England | Partly upheld | 28 Sep 2025 |
| P-003917 | Sheffield Teaching Hospitals NHS Foundation Trust Ms R complained the Trust failed to provide adequate care for her brother, Mr S, including not giving antibiotics, fluids, … |
NHS in England | Closed | 26 Sep 2025 |
| P-004114 | Care Quality Commission Miss A complained about significant delays by the CQC in issuing her business registration, requiring multiple applications. She stated these … |
UK Government | Closed | 25 Sep 2025 |