Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003685 | A dental practice in the Fareham area Mr X complains the Practice failed to diagnose a facial ingrown hair (folliculitis) and instead treated him for gum disease … |
NHS in England | Closed | 10 Jul 2025 |
| P-003664 | A practice in the Forest of Dean area Mrs N complains that when Mr N attended his GP practice with foot pain on 2 December 2024, the receptionist … |
NHS in England | Closed | 10 Jul 2025 |
| P-003719 | Maidstone and Tunbridge Wells NHS Trust Miss X complains that in October and November 2021 the Trust failed to investigate and treat her father’s sepsis and … |
NHS in England | Not upheld | 10 Jul 2025 |
| P-003684 | An independent provider in the Hammersmith and Fu… Mrs D complains staff allowed Mr E to leave his mental health facility. Mrs D also complains staff did not … |
NHS in England | Partly upheld | 10 Jul 2025 |
| P-003686 | Leeds Teaching Hospitals NHS Trust Mrs A complains about the care and treatment the Trust provided to her father, Mr B, during his admission to … |
NHS in England | Closed | 9 Jul 2025 |
| P-003714 | A practice in the Oldham area Mrs A complains the Practice failed to provide face to face GP appointments for her mother. |
NHS in England | Closed | 9 Jul 2025 |
| P-003688 | East Lancashire Hospitals NHS Trust Mrs A complains about the care provided to her father, Mr C, by East Lancashire Hospitals NHS Trust (the Trust) … |
NHS in England | Not upheld | 9 Jul 2025 |
| P-003704 | Oxford University Hospitals NHS Foundation Trust Mrs T complains about her daughter's care and treatment in February 2023. She complains the Trust declined a referral from … |
NHS in England | Closed | 9 Jul 2025 |
| P-003709 | North Middlesex University Hospital NHS Trust Mrs B says the Trust discharged her husband without referring him to the oncology department for further investigation and treatment. |
NHS in England | Partly upheld | 9 Jul 2025 |
| P-003654 | A dental practice in the City of Nottingham area Mrs X complains about her treatment between September 2021 and August 2022. She complains the Practice misdiagnosed her dental condition, … |
NHS in England | Closed | 9 Jul 2025 |
| P-003658 | HM Revenue and Customs Mrs O complains that HMRC will not give up tax underpayments from 2020/21 and 2021/22 which were caused by HMRC’s … |
UK Government | Closed | 8 Jul 2025 |
| P-003706 | Norfolk and Norwich University Hospitals NHS Foun… Mr L complains the Trust left him without eye drops for his cystinosis for eight weeks and failed to tell … |
NHS in England | Closed | 8 Jul 2025 |
| P-003668 | The Royal Wolverhampton NHS Trust Mrs L complains the Trust failed to follow-up on her father’s cardiac care between September 2020 and May 2023. She … |
NHS in England | Partly upheld | 8 Jul 2025 |
| P-003697 | James Paget University Hospitals NHS Foundation T… Miss A complains about how clinicians at a hospital managed her mother’s health during the last few weeks of her … |
NHS in England | Partly upheld | 7 Jul 2025 |
| P-003689 | The Rotherham NHS Foundation Trust Mrs G complains her son, Mr M, should not have been sent to the emergency department. She is also concerned … |
NHS in England | Closed | 6 Jul 2025 |
| P-003675 | East Lancashire Hospitals NHS Trust Miss C complains about how clinicians at a hospital cared for and treated her mother towards the end of her … |
NHS in England | Not upheld | 6 Jul 2025 |
| P-003730 | University Hospitals of North Midlands NHS Trust Mr N complains the Trust failed to recognise the severity of his sister’s liver disease and did not give the … |
NHS in England | Closed | 6 Jul 2025 |
| P-003713 | Somerset NHS Foundation Trust Mr I complains about the Trust's decision to reject a referral for an adult ADHD assessment. He also complains about … |
NHS in England | Upheld | 6 Jul 2025 |
| P-003733 | Avon and Wiltshire Mental Health Partnership NHS … Mr E complains about his brother's care and treatment from April - October 2019. He told us the Trust did … |
NHS in England | Partly upheld | 6 Jul 2025 |
| P-003720 | Royal Papworth Hospital NHS Foundation Trust Mr V complained about the care his mother received during her inpatient admission. He was also unhappy with the Trust’s … |
NHS in England | Closed | 6 Jul 2025 |
| P-003652 | North Bristol NHS Trust Miss K complains about North Bristol NHS Trust. Miss K complains about actions of the Trust in relation to her … |
NHS in England | Not upheld | 6 Jul 2025 |
| P-003699 | Sherwood Forest Hospitals NHS Foundation Trust Mrs A complained the Trust's care of her husband in May and June 2022 fell below an acceptable standard and … |
NHS in England | Upheld | 3 Jul 2025 |
| P-003725 | East Sussex Healthcare NHS Trust Mr O complains about his care and treatment in March 2024. He complains about being kept in hospital and how … |
NHS in England | Closed | 3 Jul 2025 |
| P-003642 | Ashford and St Peter's Hospitals NHS Foundation T… Mr F says the Trust failed to act in line with his sickle cell care protocol and the Trust’s own … |
NHS in England | Closed | 3 Jul 2025 |
| P-003683 | York and Scarborough Teaching Hospitals NHS Found… Miss A complains York & Scarborough Teaching Hospitals Trust failed to investigate suspicious findings when Mrs C underwent a hysterectomy. |
NHS in England | Partly upheld | 2 Jul 2025 |