Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004141 | University Hospitals Dorset NHS Foundation Trust Mr Y complained the Trust’s GP failed to thoroughly investigate his mother’s back pain, delaying a cancer diagnosis and limiting … |
NHS in England | Closed | 14 Oct 2025 |
| P-004144 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr H complained the Trust failed to act on CT scan findings indicating idiopathic pulmonary fibrosis and poorly communicated aspects … |
NHS in England | Closed | 13 Oct 2025 |
| P-004177 | A practice in the Southend-on-Sea area Ms A complained the Practice refused to backdate her fit note for statutory sick pay, causing financial hardship and emotional … |
NHS in England | Closed | 13 Oct 2025 |
| P-004142 | A practice in the Mid Devon area Mrs H complained a nurse practitioner failed to properly assess her daughter's breathlessness, leading to her death, and the Practice … |
NHS in England | Closed | 13 Oct 2025 |
| P-004143 | University Hospitals Sussex NHS Foundation Trust Mr G complained the Trust caused his mother's premature death by exposing her to COVID-19, not fast-tracking funding, discharging her … |
NHS in England | Closed | 13 Oct 2025 |
| P-004140 | Oxford University Hospitals NHS Foundation Trust Miss A complained about her daughter's inadequate aftercare post-transplant, including insufficient monitoring and placement outside intensive care, leading to cardiac … |
NHS in England | Closed | 12 Oct 2025 |
| P-004122 | Stockport NHS Foundation Trust Mrs Y complained about the neglect and inadequate care provided to her father before his death, believing it significantly affected … |
NHS in England | Closed | 9 Oct 2025 |
| P-004226 | A practice in the Dudley area Mrs L complained the Practice should have referred her mother for cancer investigations sooner, believing earlier action would have led … |
NHS in England | Closed | 9 Oct 2025 |
| P-004124 | Portsmouth Hospitals University NHS Trust Miss B complained her father was transferred without TPN available, causing five days without food, and about a delayed response … |
NHS in England | Partly upheld | 9 Oct 2025 |
| P-004168 | Midlands Partnership University NHS Foundation Tr… Miss R complained about inadequate pressure sore treatment by district nurses, inappropriate discharge, insufficient pain relief from GPs, and poor … |
NHS in England | Partly upheld | 8 Oct 2025 |
| P-004125 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr A complained the Trust fitted a catheter against his wife's wishes, did not follow her end-of-life plan, and lost … |
NHS in England | Closed | 7 Oct 2025 |
| P-004507 | Northern Care Alliance NHS Foundation Trust Ms D complained the Trust prescribed contraindicated medication, poorly managed her father's bowel disease, and did not appropriately treat pulmonary … |
NHS in England | Upheld | 7 Oct 2025 |
| P-004167 | Yorkshire Ambulance Service NHS Trust Mr N complained about an ambulance crew's oxygen management and response to his father's sudden deterioration in hospital, believing his … |
NHS in England | Closed | 7 Oct 2025 |
| P-004163 | Birmingham Community Healthcare NHS Foundation Tr… Mrs O complained the Community Trust neglected her daughter and staff were unprofessional. She also alleged a Hospital Trust oncologist … |
NHS in England | Closed | 7 Oct 2025 |
| P-004152 | Worcestershire Acute Hospitals NHS Trust Mrs P complained the Trust did not appropriately investigate or treat her father’s brain tumour in May 2020, denying him … |
NHS in England | Closed | 7 Oct 2025 |
| P-004224 | Manchester University NHS Foundation Trust Ms O complained the Trust failed to appropriately monitor her mother on the ward, specifically regarding bed placement, observations, and … |
NHS in England | Closed | 7 Oct 2025 |
| P-004147 | Lancashire Teaching Hospitals NHS Foundation Trust Miss U complained about delayed stroke treatment, inconsistent information, early induced coma exit, and conflicting accounts, believing these contributed to … |
NHS in England | Closed | 7 Oct 2025 |
| P-004161 | Guy's and St Thomas' NHS Foundation Trust Mrs Y complained the Trust failed to arrange an interpreter, did not fully test for DPYD mutations, continued chemotherapy despite … |
NHS in England | Closed | 6 Oct 2025 |
| P-004242 | University Hospital Southampton NHS Foundation Tr… Mr I complained the Trust prematurely discharged his wife, suffering from depression and psychosis, leading to her being found wandering … |
NHS in England | Closed | 6 Oct 2025 |
| P-004166 | University Hospitals Sussex NHS Foundation Trust Mr N complained about his wife's premature discharge, an unremoved catheter, a preventable fall, a painful colonoscopy, poor medication management, … |
NHS in England | Not upheld | 6 Oct 2025 |
| P-004149 | University Hospitals Coventry and Warwickshire NH… Mrs Y complained the Trust transferred her husband without her knowledge or sending his medication/feeding schedule, leading to delays that … |
NHS in England | Closed | 6 Oct 2025 |
| P-004133 | Calderdale and Huddersfield NHS Foundation Trust The Trust provided poor care to his wife across two admissions, including untreated pain, missed diagnoses, premature discharge, and unsuitable … |
NHS in England | Closed | 5 Oct 2025 |
| P-004221 | Essex Partnership University NHS Foundation Trust The Trust withdrew Mr M's community care provision, which Mr T states left his brother housebound, exacerbated medical conditions, and … |
NHS in England | Closed | 5 Oct 2025 |
| P-004139 | South Tyneside and Sunderland NHS Foundation Trust The Trust sought consent for a drug from his father, who lacked understanding, and the drug's side effects devastated his … |
NHS in England | Closed | 5 Oct 2025 |
| P-004146 | East Cheshire NHS Trust The Trust failed to follow the correct sepsis protocol during his wife's hospital admission, which Mr R believes caused her … |
NHS in England | Closed | 5 Oct 2025 |