Source · Ombudsman casework
PHSO Casework Decisions
4,058 published decisions
3,436 Health (NHS)
622 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,058 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004126 | Lincolnshire Partnership NHS Foundation Trust Mrs I complained about the care and treatment provided to her son by multiple NHS Trusts from 2011 to 2023, … |
NHS in England | Closed | 22 Oct 2025 |
| P-004136 | Harrogate and District NHS Foundation Trust Mrs E complained her husband received inadequate mouth care, nutrition, fluids, and inappropriate end-of-life decisions, leading to his death and … |
NHS in England | Closed | 22 Oct 2025 |
| P-004131 | Chesterfield Royal Hospital NHS Foundation Trust Mrs A complained the Trust's delayed actions after her son's changed symptoms, including inappropriate tests and slow reporting, led to … |
NHS in England | Partly upheld | 22 Oct 2025 |
| P-004160 | Mid and South Essex NHS Foundation Trust Mrs G complained the Trust administered dapagliflozin without monitoring, failed to provide nutrition, and delayed Mr G's bypass surgery, leading … |
NHS in England | Partly upheld | 22 Oct 2025 |
| P-004154 | University Hospitals of North Midlands NHS Trust Mrs G complained about delayed follow-up, an inappropriate virtual appointment, and failure to act on her husband's symptoms, which she … |
NHS in England | Closed | 22 Oct 2025 |
| P-004220 | A practice in the Warrington area Miss W complained the Practice misdiagnosed her father’s chest complaint as an infection instead of heart failure, failing to recognise … |
NHS in England | Closed | 22 Oct 2025 |
| P-004123 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs X complained about multiple failings including misdiagnosis of bowel obstruction, sepsis risk, inappropriate ward placement, and inadequate follow-up, leading … |
NHS in England | Not upheld | 21 Oct 2025 |
| P-004157 | Wrightington, Wigan and Leigh Teaching Hospitals … Ms A complained about care related to her twins' birth in 2008, her daughter's death in 2006, her son's birth … |
NHS in England | Closed | 21 Oct 2025 |
| P-004228 | South West Yorkshire Partnership NHS Foundation T… Mr H complained the Trust took too long to escalate his wife's needs after a fall, leading to delayed diagnosis … |
NHS in England | Closed | 21 Oct 2025 |
| P-004227 | The Royal Marsden NHS Foundation Trust Mr E complained staff did not correctly insert a cannula during a PET scan, causing fluid leakage, pain, a lump, … |
NHS in England | Closed | 20 Oct 2025 |
| P-004153 | Royal Free London NHS Foundation Trust Mrs B complained about inappropriate general anaesthetic, delayed investigation and treatment of abdominal pain, and untimely action on blood results, … |
NHS in England | Partly upheld | 20 Oct 2025 |
| P-004219 | The Royal Marsden NHS Foundation Trust Mrs S complained the Trust inappropriately stopped her son's cancer treatment twice, impacting his quality of life, reducing his life … |
NHS in England | Closed | 20 Oct 2025 |
| P-004130 | A practice in the Oldham area Mrs B complained the Trust failed to protect her sister from infection during investigations while she was undergoing chemotherapy, contributing … |
NHS in England | Partly upheld | 19 Oct 2025 |
| P-004215 | University Hospitals Birmingham NHS Foundation Tr… Miss S complained about delayed investigation of her father's deterioration (including sepsis screening), inappropriate questions, delayed medication, and failure to … |
NHS in England | Closed | 19 Oct 2025 |
| P-004132 | Oxford University Hospitals NHS Foundation Trust Dr A complained her mother choked while being fed by a nurse, leading to aspiration pneumonia and death. She also … |
NHS in England | Upheld | 19 Oct 2025 |
| P-004204 | University Hospitals Birmingham NHS Foundation Tr… Mr H complained about incorrect medication instructions, delayed scans/treatment, incorrect prescriptions, lack of mobility assistance, poor communication, and a long … |
NHS in England | Upheld | 16 Oct 2025 |
| P-004150 | Alder Hey Children's NHS Foundation Trust Miss S complained about avoidable surgical complications and delayed cardiac catheterization for her son, E, which she believes led to … |
NHS in England | Closed | 16 Oct 2025 |
| P-004173 | HM Courts and Tribunals Service Mrs H complained HMCTS lost her adoption file and refused to accept responsibility, preventing her from learning about her birth … |
UK Government | Not upheld | 16 Oct 2025 |
| P-004156 | Leeds Teaching Hospitals NHS Trust Mrs A complained the Trust misdiagnosed her husband, ignored her concerns about blood clots, and failed to consider his social … |
NHS in England | Partly upheld | 16 Oct 2025 |
| P-004158 | Gloucestershire Hospitals NHS Foundation Trust Miss G complained about a lack of nurse escalation, surgical review, and delayed treatment for her father, Mr G, after … |
NHS in England | Partly upheld | 15 Oct 2025 |
| P-004162 | Wirral University Teaching Hospital NHS Foundatio… Mr A complained the Trust gave his wife an antibiotic without informing him, left her on a trolley too long, … |
NHS in England | Partly upheld | 15 Oct 2025 |
| P-004175 | Bridgewater Community Healthcare NHS Foundation T… Mr E complained the Trust vaccinated his son against his wishes, ignored safeguarding concerns, provided unbalanced advice, and breached his … |
NHS in England | Closed | 15 Oct 2025 |
| P-004244 | Dartford and Gravesham NHS Trust Mr D complained the Trust administered a medication on 9 September that led to his mother’s sudden death, causing his … |
NHS in England | Closed | 14 Oct 2025 |
| P-004159 | Manchester University NHS Foundation Trust Miss N complained the Trust failed to gain consent for a 'do not resuscitate' order, poorly treated her mother's heart … |
NHS in England | Not upheld | 14 Oct 2025 |
| P-004170 | A practice in the Boston area Mrs H complained the Surgery misdiagnosed her husband, Mr J, failing to identify sepsis, perform observations, or send him to … |
NHS in England | Partly upheld | 14 Oct 2025 |