Source · Ombudsman casework
PHSO Casework Decisions
3,810 published decisions
3,238 Health (NHS)
572 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,810 decisions represent approximately 1.2% of the 319,009 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003671 | Guy's and St Thomas' NHS Foundation Trust Ms K complains the Trust failed to identify her mother's cancer had returned and spread when Dr A reviewed the … |
NHS in England | Closed | 21 Jul 2025 |
| P-003646 | West Midlands Ambulance Service University NHS Fo… Mr K complains about the conduct of a senior paramedic saying that after making a 999 call in April 2024, … |
NHS in England | Closed | 21 Jul 2025 |
| P-003643 | University Hospitals of Derby and Burton NHS Foun… Mr B, and his family, complain about the care provided to his father, Mr C, by the Trust from 6 … |
NHS in England | Partly upheld | 20 Jul 2025 |
| P-003700 | Sussex Partnership NHS Foundation Trust Ms F complains between 7 and 21 December 2023, Dr A discussed E’s needs with a neighbouring service without due … |
NHS in England | Closed | 20 Jul 2025 |
| P-003677 | HM Courts and Tribunals Service Ms E says HMCTS has not offered her a suitable remedy for a delay in its process which caused her … |
UK Government | Closed | 20 Jul 2025 |
| P-003707 | HM Revenue and Customs Mr M complains that the information given to him by HMRC was misleading and led to him making a decision … |
UK Government | Closed | 17 Jul 2025 |
| P-003666 | Great Western Hospitals NHS Foundation Trust Mr F complains about a lack of physiotherapy and poor nursing care his father received at the Trust. He also … |
NHS in England | Closed | 17 Jul 2025 |
| P-003702 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs B complains about the Trust’s management of her husband's diagnosis and decisions around palliative care. |
NHS in England | Partly upheld | 17 Jul 2025 |
| P-003695 | HM Revenue and Customs Mr N complains that HMRC have not taken action to ensure a company working on its behalf as a debt … |
UK Government | Closed | 16 Jul 2025 |
| P-003705 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs A complains the Trust failed to identify a fracture in her left humerus bone. |
NHS in England | Closed | 16 Jul 2025 |
| P-003649 | Cheshire and Wirral Partnership NHS Foundation Tr… Mrs K complains between October 2021 and February 2022, the Trust dismissed and ignored her mother’s reported symptoms of right … |
NHS in England | Closed | 16 Jul 2025 |
| P-003723 | University Hospitals of Derby and Burton NHS Foun… Ms A complains the Trust should have provided her father with dialysis treatment sooner than it did. |
NHS in England | Closed | 15 Jul 2025 |
| P-003673 | A dental practice in the Breckland area Mr A complains about the lack of treatment he received from 2022 to 2023 with regards to his fillings. |
NHS in England | Upheld | 15 Jul 2025 |
| P-003663 | East Kent Hospitals University NHS Foundation Tru… Mrs M complains about how clinicians at two of the Trust’s hospitals treated her husband for pancreatic cancer towards the … |
NHS in England | Upheld | 15 Jul 2025 |
| P-003638 | University Hospitals of North Midlands NHS Trust Mr S raised concerns about the Trust’s care of his wife, specifically that it discharged without test results, inadequate monitoring … |
NHS in England | Closed | 15 Jul 2025 |
| P-003729 | Portsmouth Hospitals University NHS Trust Mr O complains about the inpatient care his wife received from the Trust from May to July 2021. This included … |
NHS in England | Upheld | 15 Jul 2025 |
| P-003650 | A practice in the Shropshire area Mr A complains the Practice failed to properly assess him for symptoms of a blood clot in his lungs. |
NHS in England | Closed | 14 Jul 2025 |
| P-003641 | A practice in the City of Nottingham area Mrs C complains the Practice failed to monitor the condition of her mother’s legs or provide appropriate treatment. She is … |
NHS in England | Closed | 14 Jul 2025 |
| P-003703 | County Durham and Darlington NHS Foundation Trust Mrs A complains about how doctors and midwives from the Trust managed the later stages of her pregnancy. She is … |
NHS in England | Closed | 14 Jul 2025 |
| P-003676 | Barts Health NHS Trust Mr H complains about how clinicians at a hospital managed his mother's worsening health. He also has concerns about communication … |
NHS in England | Closed | 14 Jul 2025 |
| P-003692 | Nottinghamshire Healthcare NHS Foundation Trust Mrs A complains about the district nurse care provided to her husband, Mr B, from 29 June to 4 August … |
NHS in England | Partly upheld | 14 Jul 2025 |
| P-003645 | Barnsley Hospital NHS Foundation Trust Ms G complained about the care her mother received as an inpatient and the Trust’s communication with her family at … |
NHS in England | Closed | 14 Jul 2025 |
| P-003670 | University Hospitals of Derby and Burton NHS Foun… Miss A complains about the care and treatment the Trust and it's emergency department provided the her father for his … |
NHS in England | Closed | 14 Jul 2025 |
| P-003667 | South Tyneside and Sunderland NHS Foundation Trust Mrs O complains that between 2017 and 2023 the Trust failed to inform her husband that his prostate cancer diagnosis … |
NHS in England | Closed | 14 Jul 2025 |
| P-003693 | A practice in the South Gloucestershire area Miss A complains the organisations did not act as they should have when she was trying to arrange a tonsillectomy. … |
NHS in England | Closed | 13 Jul 2025 |